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Stayed at this hotel for seven nights in September. It is advertised as a 5 star hotel but it is more like 4 stars if that. Our room or suite was huge and well appointed with a view of the twin towers but for a 5 star hotel, I was astonished how filthy it was. Within 30 sec of being in the room, ...
-close to KLCC -good food variety at breakfast buffet -good hotel package rate -no airport shuttle service (asked twice) -new resort fee 10RM per night charged by Malaysian government -view of cemetery (we are okay with it) -dedicated staff to follow up room issues -New W hotel blocked KLCC view ...
Easy check in on arrival, hotel was within easy walking distance to shopping precinct and rail service. Room spacious and well maintained, breakfast resturant was extremely busy, patients required.
We spent 6 nights at the hôtel for my friend’s birthday. The hôtel was nice, quite modern with good facilities, some rooms are facing the Petronas Towers. SPA is great with lovely staff. The only negative point, is the staff at the reception. Very bad experience at the checkin/out.
Always good staying here. Rooms are very well appointed albeit a little dusty. Breakfast service is a bit non-existent. Things are sometimes not replenished. Coffee comes from a machine with milk sometimes running out. My recommendation is to go elsewhere for breakfast. Apart from that I would stay ...
The hotel is fantastic , rooms are massive and is everything you expect from a 5 Star hotel . The pool on 5th floor is great and all staff very polite . If you require anything the desk/reception very helpful . There is a new shopping center opposite and if you want to get anywhere taxis are quite ...
Wow, what an amazing hotel, we loved every second of our stay. The structure, staff and service are amazing. We are in two of the three in-house restaurants and were not disappointed. If you’re planning a trip to KL I would highly recommend a stay here.
The wheelchair accessible room was fantastic. The staff member that checked us in personally escorted us to the room and showed us the amenities as well as the alarms to summon assistance if needed. While waiting for our tour guide to pick us up, we had coffee in the lobby. Our server notified the ...
Thank you for your services from reception p, ₩restaurants p, door man, cleaner everyone so friendly. Thank you for my beautiful flowers as our honeymoon trip.. very impressed with everything. The hotel so beautiful luxury and feel cosyand right in the middle luxury shopping center! Wow! ..definitely ...
My stay at the hotel was very good, Only the first day when I check in and went to the room, there was a problem with electricity but then they fixed the issue.
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