Title: Tropical Islands Hotel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=12064742&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Tropical Islands On private beach with 2 outdoor pools, near Tropical Islands Resort ## Photo gallery for Tropical Islands ![2 indoor pools, 2 outdoor pools, lifeguards on site - Tropical Islands (Krausnick-Gross Wasserburg)](https://images.trvl-media.com/lodging/13000000/12070000/12064800/12064742/32b4a6a3.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior - Tropical Islands (Krausnick-Gross Wasserburg)](https://images.trvl-media.com/lodging/13000000/12070000/12064800/12064742/c5cf9a6b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Nature Homes | In-room dining - Tropical Islands (Krausnick-Gross Wasserburg)](https://images.trvl-media.com/lodging/13000000/12070000/12064800/12064742/b4ef4bde.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Tropical Islands (Krausnick-Gross Wasserburg)](https://images.trvl-media.com/lodging/13000000/12070000/12064800/12064742/6006850d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![4 bars/lounges - Tropical Islands (Krausnick-Gross Wasserburg)](https://images.trvl-media.com/lodging/13000000/12070000/12064800/12064742/4e3d12f8.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Tropical Islands Resort, Tropical Islands provides free water park access, a playground, and 4 bars. Adventurous travelers may like the cycling, a ropes course, and archery at this hotel. Indulge in a massage, Ayurvedic treatments, and a facial at the onsite spa. The on-site restaurant, Tropical Garden, offers lunch and dinner. Stay connected with free WiFi in public areas, and guests can find other amenities such as a health club and a free kid's club. ## Reviews 7.6 Good ## Popular amenities - Spa - Hot tub - Bar - Breakfast available - On private beach - Parking available ## Room options ### Check availability for these dates Tonight [Dec. 13 - Dec. 14](https://www.expedia.ca/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=12064742&PinnedHotelID=12064742&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=12064742&PinnedHotelID=12064742&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 14 - Dec. 15](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=12064742&PinnedHotelID=12064742&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=12064742&PinnedHotelID=12064742&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 19 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=12064742&PinnedHotelID=12064742&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=12064742&PinnedHotelID=12064742&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=12064742&PinnedHotelID=12064742&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=12064742&PinnedHotelID=12064742&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 10 of 10 rooms ### View all photos for Premium Double Room ![Premium Double Room](https://images.trvl-media.com/lodging/13000000/12070000/12064800/12064742/cd2312ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Double Room 8.0 Very good 14 reviews ### Highlights Hair dryer Rainfall showerhead Private bathroom Coffee/tea maker Desk Wardrobe or closet - 269 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Premium Family Room ![Premium Family Room](https://images.trvl-media.com/lodging/13000000/12070000/12064800/12064742/f94a4d4a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Family Room 7.2 Good 9 reviews ### Highlights Air conditioning 2 bedrooms Hair dryer Rainfall showerhead Private bathroom Coffee/tea maker Desk Wardrobe or closet - 323 sq ft - 2 bedrooms - Sleeps 4 - 1 Double Bed and 1 Twin Bunk Bed ### View all photos for Comfort Double Room ![Bed sheets](https://images.trvl-media.com/lodging/13000000/12070000/12064800/12064742/68234962.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Double Room 7.2 Good 12 reviews ### Highlights Hair dryer Rainfall showerhead Private bathroom Coffee/tea maker Desk Wardrobe or closet - 377 sq ft - Resort view - Sleeps 2 - 1 Double Bed ### View all photos for Comfort Family Room ![Children's theme room](https://images.trvl-media.com/lodging/13000000/12070000/12064800/12064742/b7a4dbe7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Family Room 8.0 Very good 1 review ### Highlights 2 bedrooms Hair dryer Rainfall showerhead Private bathroom Coffee/tea maker Desk Wardrobe or closet - 323 sq ft - 2 bedrooms - Resort view - Sleeps 4 - 1 Double Bed and 2 Twin Beds ### View all photos for Design Double Room ![Design Double Room](https://images.trvl-media.com/lodging/13000000/12070000/12064800/12064742/722f0447.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Design Double Room 10.0 Exceptional 1 review ### Highlights Air conditioning Mini-fridge Hair dryer Rainfall showerhead Private bathroom Coffee/tea maker Desk Wardrobe or closet - 323 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Premium Tent ![Premium Tent](https://images.trvl-media.com/lodging/13000000/12070000/12064800/12064742/a293174a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Tent - 75 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Basic Tent (self assembling mattress) ![Bed sheets](https://images.trvl-media.com/lodging/13000000/12070000/12064800/12064742/7b52e53a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Tent (self assembling mattress) 7.2 Good 14 reviews - 76 sq ft - Sleeps 2 - 2 Twin Beds ### View all photos for Family Tent (self assembling mattress) ![Bed sheets](https://images.trvl-media.com/lodging/13000000/12070000/12064800/12064742/07a0aa7e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Tent (self assembling mattress) - 135 sq ft - Sleeps 4 - 4 Twin Beds ### View all photos for Comfort PLUS double room OHANA ![Comfort PLUS double room OHANA](https://images.trvl-media.com/lodging/13000000/12070000/12064800/12064742/3d633a11.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort PLUS double room OHANA ### Highlights Separate sitting area Air conditioning Blackout drapes/curtains Hair dryer Rainfall showerhead Private bathroom Coffee/tea maker Wardrobe or closet - 226 sq ft - Resort view - Sleeps 2 - 1 Double Bed ### View all photos for Comfort PLUS family room OHANA ![Comfort PLUS family room OHANA](https://images.trvl-media.com/lodging/13000000/12070000/12064800/12064742/94d1d5fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort PLUS family room OHANA 8.4 Very good 53 reviews ### Highlights Air conditioning 2 bedrooms Private bathroom Rainfall showerhead Coffee/tea maker Wardrobe or closet - 388 sq ft - 2 bedrooms - Resort view - Sleeps 5 - 1 Double Bed and 1 Twin Bunk Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKrausnick-Gross-Wasserburg-Hotels-Tropical-Islands.h12064742.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKrausnick-Gross-Wasserburg-Hotels-Tropical-Islands.h12064742.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C52.03314%2C13.74592&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=L5CFdAIrIvSVHRbGciNuvxUBV_4=) Tropical-Islands-Allee 1, Krausnick-Gross Wasserburg, 15910 #### What's nearby - Dahme-Heideseen Nature Park \- 1 min walk \- 0.0 km - Tropical Islands Resort \- 9 min walk \- 0.8 km - Spree-Lagune Lübben \- 24 min drive \- 27.2 km - Spreewald-Therme \- 40 min drive \- 59.5 km - Scharmuetzelsee \- 44 min drive \- 43.5 km #### Getting around - Brand Tropical Islands Station - 3 min drive - Berlin (BER-Brandenburg) - 32 min drive #### Restaurants - ‪Sawadee - ‬11 min walk - ‪Ohana Restaurant - ‬12 min walk - ‪Kalimera Am See - ‬15 min drive - ‪Spreewaldresort Seinerzeit - ‬11 min drive - ‪Café an der Spree - ‬12 min drive ## About this property ### Tropical Islands Family-friendly hotel near Tropical Islands Resort Free water park access, a playground, and 4 bars are just a few of the amenities provided at Tropical Islands . Adventurous travelers may like the cycling, a ropes course, and archery at this hotel. Treat yourself to a massage, Ayurvedic treatments, or a facial at the onsite spa. The on-site restaurant, Tropical Garden, offers lunch and dinner. Stay connected with free WiFi in public areas, and guests can find other amenities such as a health club and a free kid's club. You'll also enjoy the following perks during your stay: - 2 outdoor pools and 2 indoor pools, along with a waterslide and a lifeguard on site - Buffet breakfast (surcharge), bike rentals, and self parking (surcharge) - An electric car charging station, newspapers in the lobby, and a banquet hall - Tour/ticket assistance, 1 meeting room, and a vending machine ## Similar properties ![2 indoor pools, outdoor pool, open open 24 hours, pool umbrellas](https://images.trvl-media.com/lodging/64000000/63070000/63063800/63063769/1e906afd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tropical Islands Resort Krausnick-Gross Wasserburg - Pool - Hot tub - Kitchen - Free WiFi 8.0 Very good 338 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=63063769&PinnedHotelID=63063769&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/7000000/6900000/6899600/6899558/5b154e05.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel & Restaurant Zur Spreewälderin Golssen - 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Breakfast included - Pet-friendly - Parking included - Free WiFi 7.0 Good 258 reviews CA $86 CA $92 total includes taxes & fees Dec 15 - Dec 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=4129865&PinnedHotelID=4129865&HadPinnedHotel=true®ionId=-1&adults=2) ![2 indoor pools, outdoor pool, sun loungers, lifeguards on site](https://images.trvl-media.com/lodging/64000000/63550000/63547800/63547757/6de0d23f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tropical Islands Campingplatz Krausnick-Gross Wasserburg - Pool - Hot tub - Pet-friendly - Free WiFi 9.0 Wonderful 7 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=63547757&PinnedHotelID=63547757&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, seasonal outdoor pool](https://images.trvl-media.com/lodging/77000000/76340000/76330900/76330818/20963442.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Precise Resort Bad Saarow am Scharmützelsee Bad Saarow - 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Dec 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=68567&PinnedHotelID=68567&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/19000000/18590000/18589800/18589777/97c30fff.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel am Fluss Heidesee - Breakfast included - Pet-friendly - Parking included - Free WiFi 6.6 88 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=18589777&PinnedHotelID=18589777&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/1000000/530000/524600/524506/87186302.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Esplanade Resort & Spa - Adults Only Bad Saarow - Pool - Hot tub - Spa - Pet-friendly 9.0 Wonderful 868 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=524506&PinnedHotelID=524506&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transportation - Electric car charging station on site - Uncovered self parking on site (EUR 7 per day) - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 19.90 per person - 4 bars/lounges - A restaurant - Snack bar/deli ### Restaurants on site - Mondial Foodcourt - Palm Beach - Sawadee - Tropical Garden - Tropino Kinder-Restaurant ### Things to do - 2 hot tubs - 2 indoor pools - 2 outdoor pools - Archery - Bicycle rentals - Children's pool - Free children's club - Free water park - Full-service spa - Health club - Playground - Ropes course - Sauna - Segway rentals/tours - Steam room - Waterslide ### Family friendly - 2 indoor pools - 2 outdoor pools - Children's games - Children's pool - Free children's club - Free water park access - Lifeguards on site - Playground - Snack bar/deli - Waterslide ### Conveniences - 24-hour front desk - Luggage storage - Newspapers in lobby - Safe at front desk - Vending machine ### Guest services - Concierge services - Tour and ticket assistance ### Business services - Meeting room ### Outdoors - Beach loungers - On a private beach ### Full-service spa - Ayurvedic treatments - Body scrubs - Facials - Hot stone massages - Hot tub - Manicures/pedicures - Sauna - Spa open daily - Steam room - Thai massages - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Wheelchair-accessible parking - Wheelchairs on site ### More - Banquet hall - Designated smoking areas - Lifeguards ## Room amenities ### Bedroom - Bedsheets provided ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 6:00 PM Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 10:00 AM Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately EUR 19.90 per person - Uncovered self parking fee: EUR 7 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a smoke detector ### We should mention This property does not have elevators Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms ### Property is also known as Tropical Islands Krausnick-Gross Wasserburg Tropical s KrausnickGross Was Tropical Islands Tropical Islands Hotel Tropical Islands Resort Tropical Islands Krausnick-Gross Wasserburg Tropical Islands Hotel Krausnick-Gross Wasserburg ## Frequently asked questions ### Does Tropical Islands have a pool? ### How much does it cost to stay at Tropical Islands ? ### Is Tropical Islands pet-friendly? ### How much is parking? ### What time is check-in at Tropical Islands ? ### What time is check-out at Tropical Islands ? ### Where is Tropical Islands located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Tropical Islands Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.8 Cleanliness ### 8.0 Location ### 7.4 Staff & service ### 7.4 Eco-friendliness ### 8.0 Property conditions & facilities 10 - Excellent 266 8 - Good 273 6 - Okay 138 4 - Poor 52 2 - Terrible 66 ## Reviews ### 2/10 Terrible #### Melanie Nov 19, 2025 Liked: Amenities Disliked: Cleanliness, property conditions & facilities Waited for almost 2 hours for checking in. ##### Melanie Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Adriano Nov 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Quite expensive inside ##### Adriano Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Mandy Nov 4, 2025 Smooth experience. Ran well. Food wasn’t great but ##### Mandy Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Aqsa Jul 28, 2025 Liked: Amenities We like all over the amenities And place were amazing Specially for kids we really enjoyed alot Breakfast was soo good I will visit again soon ##### Aqsa Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Faizan Jul 28, 2025 Liked: Amenities Excellent service. ##### Faizan Stayed 1 night in Jul 2025 ### 2/10 Terrible #### Marthinus Jul 27, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Never again there service is poor ,room quality is poor ##### Marthinus Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Evelyn Mar 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities very enjoyable ##### Evelyn Stayed 1 night in Mar 2025 ### 6/10 Okay #### Alf-Egil Jul 6, 2025 Liked: Property conditions & facilities Disliked: Room comfort #### two nights in tent Tropical temperatur, and no AC. There was also some noice in the night. If there is a next time I will not choose tent. Both the stay and everyting you needed to buy was expencive. ##### Alf-Egil Stayed 2 nights in Jul 2025 ### 8/10 Good #### Nicola Aug 16, 2025 Liked: Staff & service, amenities, property conditions & facilities The dome itself is set out well. Maps identify where all the pools are. There are only one set of showers (that we found!) centrally located. Food is pricey inside the dome. €2.90 for a doughnut. We opted for the refillable cup €19 from 9am until 11.59pm. You could fill up from various machines every 45minutes. Lots of restaurants we went to Sawadee Buffett was €29 pp. Good selection of food. The camping area was clean and toilets a short walk away. VERY VERY hot inside the tents and no AC. Inside the dome was really hot. The pools are good sizes and when we visited (August) it was busy there was still room. Some longer queues for flumes. Been once and don’t need to go again. ##### Nicola Stayed 1 night in Aug 2025 ### 2/10 Terrible #### Pontus Aug 22, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Scam hotel - DO NOT VISIT Check in took more than 1hr in tropical heat Check in at the hotel part that we stayed at was closed and also breakfast, so we had to walk with the bags up and down in the pool area. The room was not properly cleaned and there were dust balls on the floor. Area for the smaller kids (which we have) was under construction and not possible to use. Worst possible service from the staff & way to much people for what was open. Plenty of things at the hotel that didn’t work, parkingmachine, Aloha Checkin, automatic checkout (only possible to check out automatic) Do not visit this scam hotel - not worth it ##### Pontus Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Mahmoud Aug 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Just amazing ##### Mahmoud Stayed 1 night in Aug 2024 ### 8/10 Good #### Violetta Dec 8, 2024 Liked: Cleanliness, staff & service, property conditions & facilities 👍 ##### Violetta Stayed 1 night in Dec 2024 ### 6/10 Okay #### John Feb 17, 2025 Disliked: Cleanliness, staff & service . ##### John Stayed 1 night in Feb 2025 ### 4/10 Poor #### Nahum Aug 18, 2024 Disliked: Staff & service, property conditions & facilities Bad hotel ##### Nahum Stayed 1 night in Aug 2024 ### 8/10 Good #### Nisba Aug 12, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Swimming facilities are excellent. Although the lack of food options could be better. Very expensive to dine. No kids option for the buffet dinner, and not much vegetarian options for main meal. Overall a very pricey buffet dinner at sawadee. ##### Nisba Stayed 3 nights in Aug 2024 ### 6/10 Okay #### Hassan Jul 24, 2025 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service The place is huge and is nice to relax and enjoy with small kids once you are at the water park. Although there are not many rides but the kids play area is nice and the artificial beach effect is also great, the pools and jacuzzis are good too. The family rooms Ohana are nice and clean but very far from the resort, not just far but they have made the access confusing kind of on purpose! There are no signs and it feels like a maze game to find your room, its not fun when you have small kids and luggage with you, the lifts are non existent and we had to drag or lift the baby stroller every time on the stairs, there is no houskeeping to provide extra amenities when finished. The staff at the check that attended us were very rude and non cooperative, the girl and woman kept on answering in German to the inquiries in English. No one answers the phone at reception, we were told to come again next morning to collect extra towels and soaps( its atkeast 15/20min walk from our room including and down the stairs) The place is nice but the management is very very weak. ![](https://a.travel-assets.com/ugc/hotel-reviews/081b3928-5d96-4abb-b59b-3a949da299ca-1753364250564.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Hassan Stayed 1 night in Jul 2025 ### 6/10 Okay #### Jessica Dec 26, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities \- ##### Jessica Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Seda Jan 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities . ##### Seda Stayed 3 nights in Jan 2025 ### 8/10 Good #### Barry Aug 14, 2024 Liked: Cleanliness, property conditions & facilities B ##### Barry Stayed 2 nights in Aug 2024 ### 6/10 Okay #### Breanna Apr 3, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Well, first the front desk person didn't give us a key. So I had to walk all the way back to reception to get the key. Then we noticed that there was no electricity in the room, so I had to walk back again. They told us to switch rooms and gave us the key to the next place. The last thing was that the hair dryer didn't work. Staff wasn't very accommodating or sorry for the multiple inconveniences. Water park was amazing as usual and breakfast was delicious. ##### Breanna Stayed 2 nights in Apr 2025 ### 6/10 Okay #### Somaye Sep 5, 2024 Liked: Property conditions & facilities Disliked: Cleanliness I was surprised when I found a lot of cockroaches there. I informed the service guy but he smiled and told me it is okay!!! ##### Somaye Stayed 1 night in Aug 2024 ### 2/10 Terrible #### IHSAN Nov 17, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Terrible experience It was a very bad experience at every stage. We waited in line for a long time at the entrance. We were not informed enough about the facility. We had difficulty finding the room we would stay in. The luggage cabinets were too small, our luggage did not fit. When we entered the room, there were a few belongings of previous guests and no towels in the room. We talked about the situation, but 2 hours later the problem was still not solved. Finally, I went to the reception, which was very far from our room, and by speaking to another disinterested, sullen employee, we were able to get 4 small hand towels. We were literally disgraced in a place where we paid a lot of money to stay. The pools were mediocre, it was difficult to find empty sunbeds, food and drink were mediocre. You feel cold after getting out of the pool, the temperature is not enough. The radiators in the corridor as we entered the room were not working and it was very cold. We asked for a taxi at the check-out and they gave us a small piece of paper with 4 mobile phone numbers written on it. We searched and struggled to find a driver. It wasn't a holiday, it was a nightmare. I will never go there again. I also don't recommend it to anyone. ##### IHSAN Stayed 1 night in Nov 2024 ### 6/10 Okay #### Isak Aug 6, 2024 Liked: Property conditions & facilities Disliked: Cleanliness, staff & service, room comfort #### Expensive & Super low service level!! All below can be summarised with: We got super bad service! We arrived late and were very tired, the man at the reception told us that we were late. But I asked why since they are open 24/7\. He didn’t answer, and was simply very unprofessional and laughed. First we were given a dirty room on the first floor, with a not even flushed toilette. Super bad first impression. After returning to the reception, I was treated as if I was the problem and I even after I showed pictures that the room was in poor condition they were still joking in between themselves. If it was about me I don’t know. We paid the premium, but got the low budget welcome. Even if the swimming pools and environment were nice and fascinating, it is obvious that the upkeep and renovations should be prioritised much more. On some of the waterslides there were thick layers of green moss and mold which takes like a second to remove with a power-wash. In the mainhall the sunbeds were not available and I believe that there should be a limit in how many hours they can be left unattended. Only like 5% had people on them, and the rest were used as somewhere to keep their towels. All the food, drink and dessert options were very expensive. Sadly the bad first impression of the accommodation at Ohana ruined the overall experience. And a simple gesture of good service in the form of some free bowling or other for them not expensive compensation might have turned it all around. ![](https://a.travel-assets.com/ugc/hotel-reviews/8B0CE25E27F4DFE7FE7E5A28CE13308310D4D6381722933433955.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/861FF4FD762F5D17B8E34A64878B9D9238610DE41722933433493.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3A7DEF94196F5CB043FF0DD26AD7697C04EE12671722933433639.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Isak Stayed 1 night in Aug 2024 ### 6/10 Okay #### Yvonne Dec 7, 2025 Liked: Amenities Disliked: Cleanliness Wir hatten ein eigentlich sehr schönes Zimmer im neuen Ohana Bereich. Trotz eigener Rezeption und Eingang und Anfahrt von Außen war die Rezeption geschlossen. Wir mussten mit sämtlichen Koffern durch das ganze Tropical Island und endlich im Ohana Bereich angekommen mussten wir feststellen das die Aufzüge defekt waren. Eine echte Zumutung wenn man ein Zimmer ganz oben hat. Die Zimmer waren sehr schön aber nicht sauber! Flecken auf den Böden, aus den Fenster konnte man kaum rausgucken und hinterm Kinderbett Dreck und Müll Zentimeterhoch. Ekelhaft! ##### Yvonne Stayed 1 night in Dec 2025 ### 6/10 Okay #### Melanie Nov 24, 2025 Liked: Cleanliness, amenities, property conditions & facilities Leider wurden seit unserem letzten Besuch vor einigen Jahren schöne Dinge schlechter: online Checkin ging nicht, keine abendliche Lasershow, kein Ballooning in der Halle, der Strudel in der Lagune war nicht zu betreten, Badetiere durften nicht mit ins Wasser genommen werden. ##### Melanie Stayed 1 night in Nov 2025 ## Expedia's Latest Trends ### Hotels > [Fairmont Vancouver Airport In-Terminal Hotel](https://www.expedia.ca/Vancouver-Hotels-Fairmont-Vancouver-Airport-In-Terminal-Hotel.h432651.Hotel-Information) > > [Barceló Bávaro Beach - Adults Only - All Inclusive](https://www.expedia.ca/Punta-Cana-Hotels-Barcelo-Bavaro-Beach-Adults-Only-All-Inclusive.h852099.Hotel-Information) > > [Hotels in Dartmouth](https://www.expedia.ca/Dartmouth-Hotels.d7560.Travel-Guide-Hotels) > > [Vacation Homes Winnipeg](https://www.expedia.ca/Winnipeg-Private-Vacation-Homes.d6141041-aaPrivateVacationHomes.Travel-Guide-Accommodation) > > [Hotels in Tempe](https://www.expedia.ca/Tempe-Hotels.d7255.Travel-Guide-Hotels) > > [Cottages Collingwood](https://www.expedia.ca/Collingwood-Cottages.d11938-aaCottages.Travel-Guide-Accommodation) > > [Hotels in Conrad](https://www.expedia.ca/Conrad-Hotels.d56104.Travel-Guide-Hotels) > > [Hotels in Plaka](https://www.expedia.ca/Plaka-Athens-Hotels.0-n6051640-0.Travel-Guide-Filter-Hotels) > > [Houseboats Lake Cowichan](https://www.expedia.ca/Lake-Cowichan-Houseboats.d6288188-aaHouseboats.Travel-Guide-Accommodation) > > [Hotels in 6th Arrondissement](https://www.expedia.ca/6th-Arrondissement-Paris-Hotels.0-n6187872-0.Travel-Guide-Filter-Hotels) > > [The Ritz Cafe and Motor Inn](https://www.expedia.ca/Whitecourt-Hotels-The-Ritz-Cafe-And-Motor-Inn.h11738660.Hotel-Information) > > [The Temple Bar Lane](https://www.expedia.ca/Dublin-Hotels-Temple-Bar-Lane-By-The-KeyCollections.h35884753.Hotel-Information) > > [Hotels in La Jolla](https://www.expedia.ca/La-Jolla-Hotels.d6126584.Travel-Guide-Hotels) > > [Pet-friendly Hotels in Vaughan](https://www.expedia.ca/Vaughan-Hotels-Pet-Friendly-Hotel.0-0-d9616-tPetfriendlyHotel.Travel-Guide-Filter-Hotels) > > [Hotels in Ottawa](https://www.expedia.ca/Macdonald-Cartier-Intl-Airport-Hotels.0-aYOW-0.Travel-Guide-Filter-Hotels) > > [Hotels in Spencerville](https://www.expedia.ca/Spencerville-Hotels.d3000446018.Travel-Guide-Hotels) > > [Hotels in Edmonton](https://www.expedia.ca/Edmonton-Hotels.d180002.Travel-Guide-Hotels) > > [Hilton Paris Opera](https://www.expedia.ca/Paris-Hotels-Hilton-Paris-Opera.h2002.Hotel-Information) > > [TH Roma - Carpegna Palace](https://www.expedia.ca/Rome-Hotels-TH-Roma-Carpegna-Palace.h896199.Hotel-Information) ### Flights > [Air Canada](https://www.expedia.ca/Air-Canada-Flights.cAC.Travel-Guide-Airlines) > > [Flights from Vancouver (YVR) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/yvr/yyz/vancouver-to-toronto) > > [Flights from Vancouver (YVR) to Los Angeles (LAX)](https://www.expedia.ca/lp/flights/yvr/lax/vancouver-to-los-angeles) > > [Flights from Happy Valley - Goose Bay (YYR) to Nain (YDP)](https://www.expedia.ca/lp/flights/yyr/ydp/goose-bay-to-nain) > > [Flights from Buffalo (BUF) to Hilton Head Island (HHH)](https://www.expedia.ca/lp/flights/buf/hhh/buffalo-to-hilton-head-island) > > [flights from region of waterloo intl airport](https://www.expedia.ca/lp/airports/ykf/flights-from-region-of-waterloo-intl-airport) ### Cars ### General