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Reviews of Ostoya Palace Hotel

4 out of 5
Ostoya Palace Hotel
ul. Marszalka Józefa Pilsudskiego 24, Kraków, Lesser Poland

Reviews

8.2

Very good

Rating 10 - Excellent. 53 out of 159 reviews" "
Rating 8 - Good. 76 out of 159 reviews" "
Rating 6 - Okay. 21 out of 159 reviews" "
Rating 4 - Poor. 6 out of 159 reviews" "
Rating 2 - Terrible. 3 out of 159 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Barb, Chicago

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location close to Old Town; quick 10 minute walk. Generous breakfast open 7am-10am. Our room was fairly large in comparison with others we’ve stayed in while in Europe. There’s a pub/restaurant in the basement of the hotel that’s reasonably priced.
Stayed 9 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Sep 2019

10/10 Excellent

tina, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Relaxed and comfortable. Staff are very helpful Rooms are big
Stayed 4 nights in Sep 2018

8/10 Good

Coletteg, Los Angeles

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location to old town! Great breakfast and Pub! Hardest bed ever, felt like we were sleeping on stone! Staff helped by putting down extra comforter.
Stayed 4 nights in Sep 2018

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Krakow Ostoya Palace Hotel
Enjoyable stay. Staff friendly and efficient. Short walk to main square but watch out from trams when crossing to university area. Breakfast sufficent choices.No problems sleeping. Recommended.
Stayed 4 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Brilliant location.
Would recommend this hotel as it is centrally located.

6/10 Okay

Glenn, Mumbai, India

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice but the rooms on the 2nd flr are small
Very nice hotel, centrally located close to the old town with easy access to the Tram stop. Good service and breakfast. The hotel is in what seems like a historic building which is very well maintained. Please be aware that the rooms on the 2nd floor do not have regular windows-they have a skylight which can be opened.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Ostoya Palace hotel.
Of our four hotels in Poland, this was the best! Great staff, great location, breakfast included. Would go back with no reservations.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay. Staff helpful and always willing to help. A typical Polish hotel.

8/10 Good

alan, MANCHESTER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good position for city centre and public transport
very good hotel any request handled quickly and without fuss. good position relative to city centre and transport but far enough away to be quite. not overloaded with facilities but does have 24hr front desk. rooms spacious and clean and made up every day.breakfast was acceptable though was an extra cost. staff very courteous and quick to offer any help.
Dear Guest, Thank you for sharing your impression of the stay at our hotel. We will try to improve our breakfasts. It is important for us to know our guests' impressions so that we keep providing a high quality service and also, to identify the areas that we need to improve.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. The WiFi was a bit spotty, but the room was clean and reception was friendly and spoke English. Breakfast is available and a bit pricey (30 PLN) compared to what you could get elsewhere. Great location close to Old Town and the Market Square. The pub/restaurant downstairs also has good food and decent prices.

10/10 Excellent

Zeev, Haifa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Came for a conference at the university. It's a 5 minutes walk to the university and 10 minutes walk to the center of the town. Service was perfect and location was very convenient and safe.
Response from General Manager on Aug 3, 2016
Dear Guest, Thank you for taking your time to write a comment about your stay in our hotel. We are glad to hear that you spent a pleasant time with us. We appreciate your comment, because comfort and satisfaction of our guests it the highest priority in our doings. Best regards, General Manager

10/10 Excellent

Alan, Livingston, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for exploring Krakow
I arrived in Krakow at the main bus station - the hotel is an easy 20-30 minute walk through the park. Check-in was easy, the staff were friendly and helpful. The room was spacious and comfortable. Breakfast was continental buffet, not the widest choice I've had, but absolutely fine. The hotel is a short walk from the main square, or from the river in the opposite direction - an ideal location for exploring Krakow.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short business trip
The hotel was quite traditional and quaint. Good to have tea/coffee facilities in the toom.

8/10 Good

stefano v.

Liked: Cleanliness, room comfort
easy staff nice hotel
hotel met expectations nice and clean friendly staff and good location

8/10 Good

Steve, Romsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City Centre Hotel
Close to city centre, easy access to main tourist attractions. Perfect for what we wanted. Attentive staff.

8/10 Good

Blueboy

Liked: Cleanliness, staff & service, room comfort
Kraków hols
We were on a 4 night mini break ,Kraków s a beautiful city with many awesome buildings ,this hotel was a five to ten minute walk to central square were you find restaurants and bars and cafes ,we booked our excursions to auschwitz and birkenau camps and also the salt mines of wieliczka. The Ostoya Palace Hotel is a good hotel but a bit jaded I think ,good staff,and clean rooms .

10/10 Excellent

MAREK A.

Liked: Cleanliness, staff & service, room comfort
Ostoya Palace
The location is very close to the Old Town!The staff here were excellent! The attached pub/restaurant has an amazing range and standard of food.

10/10 Excellent

Jacobmosh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Charles, Oakland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel to go back to
Great stay - mainly business for me while my wife had a vacation. We altogether enjoyed our stay at the hotel. The staff are all responsive to any concerns or requests, and we like them. The facilities are comfortable and quiet enough if not luxurious. Breakfast good & custom eggs quickly available on request. Near enough to the old town, and for my purposes very convenient to the Auditorium Maximum.

6/10 Okay

Jaime, Santiago, Chile

Liked: Cleanliness, staff & service
Very good location, near historical places
In general, good opinion. However it is necessary improve details as the duvet's size of the king bed. Besides the room didn't smell quite well. Finally the shower doesn't work properly.

10/10 Excellent

Sharon, Manitoba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel near Old Town Square
We had only a short 2-night stay in Krakow, but we were pleased with the hotel choice we had made. The building itself was once a palatial residence. Although the decor is beginning to look a little bit tired and in need of some replacing, it still retained the air of it's original grandeur with it's high ceilings, stained glass in some of the windows, and paintings in the breakfast room. The building had central air-conditioning, with adjustable thermostats in the rooms. The private bathrooms were fairly small, and included a shower, toilet, sink, and towel-warmer. Our room was on the top floor, so we had skylights instead of windows. The hotel has a lift, if you would rather not take the stairs. The hotel was quiet, and the staff very polite and helpful. The hotel felt very secure to us, and our car was parked in a securely fenced lot. (You need to reserve a parking spot ahead of time.) The location was perfect for us. It is located just one long block outside the green space which encircles the Old Town Square - a 5 to 10 minute walk, depending on your pace. To get to Wawel Castle, or Wieliczka salt mine, we were able to catch the city transit bus from a stop about 2 blocks from our hotel. Our package included the buffet breakfast, with lots of variety - both hot and cold foods, including some delicious breads and baking. If we ever have the opportunity to return to Krakow, we would be happy to stay at this hotel again.

10/10 Excellent

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Leonard, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in a lovely city.
The hotel is a pleasant 10 minute walk from the main market square. There are lots of restaurants on the way. You can walk to the Wawel castle and cathedral in about 20 minutes, or take the streetcar. The odd thing about the room was the bed. The comforter only covered about two-thirds of the bed. There were two very insubstantial pillows, but the staff was happy to give us an extra comforter and extra pillows. The breakfast was very good. You can have eggs made to order. The only drawback was the lack of orange juice.

10/10 Excellent

Felix, Dusseldorf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old World Charm, New World Comfort
love location - 5 min walk from Market Square. Old fashioned atmosphere with tile ovens - although a modern hotel, one feels the presence of former grandeur as a private residence.

8/10 Good

lee

Liked: Cleanliness, staff & service

8/10 Good

Gretchen, erie, pa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonably priced, nice hotel in a great location
We stayed here on our first night in Krakow. We were quite pleased. The hotel staff were great. We received coupons for free drinks at the hotel pub which also had delicious food. The room was to our satisfaction. The beds were hard but we found them comfortable and clean. The room only had skylights but there was plenty of natural light. There was also reasonably priced gated parking available if you reserve in Advance. The hotel is also a short walk from the old city.

10/10 Excellent

John, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Krakow
Fantastic place to stay--would not hesitate to book again. Great people behind the counter, good hot breakfast selection as well. Close to university and old town (5 minutes walk). Nice and warm throughout the apartment--much appreciated during the cold stormy weather one day. Love this place!

8/10 Good

Go For It

Liked: Cleanliness, staff & service, room comfort
Great City Base
Very helpful staff when required. Had that little bit extra, really appreciated the couple of bottles of complimentary water on arrival. Spotlessly clean.

8/10 Good

mikajj

Liked: Cleanliness, staff & service, room comfort
old fashioned charm
I arrived in the middle of the night and got a very friendly and helpful reception. Clean and nice room & bathroom with TV, safe, water cooker and WiFi service. The bed was on the harder side but Ok for me. The breakfast was good although not spectacular for its price. "Palace" may be a bit of an overstatement but the hotel does have a certain old-fashioned charm. This time travelling on business, I would consider the same place again for a tourist trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable lodging in a quaiint old palace setting
If you are looking for an older, clean, affordable room, then Ostoya Palace is a good fit for you. The staff was very accomodating. The hotel is located jsut a short walk from the main square. The breakfast was not extravagent but provided a good start to each morning. I would return to this hotel on my next trip to Krakow.

8/10 Good

Metricwitch

Liked: Cleanliness, room comfort
Comfortable hotel near the town center
Ostoya isnt exactly in the middle of old town but its not a far walk at all. The hotel room was lovely: high ceilings, comfortable bed, large bath, separate shower. The only issue I had with my stay was that the "airport shuttle" was overpriced. They said it would cost us 80 pln or 20 euros for a taxi ride to the airport. The receptionist who was helping us at the time, also said that any taxi would cost just as much. When we called a taxi agency ourselves, they gave us a more reasonable quote for 35 pln. I wasn't too happy with the dishonesty about the airport transport. Other than that, they were great.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Overall
The hotel is wonderful. The beds are comfortable, the bathroom is pacious and clean (great shower pressure). Room was well lit and although it had no view, it had a lot of natural light. Tea and coffee (instant) is complimentary). 10 minute walk from old town center.

10/10 Excellent

Ariel, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small boutique hotel, very European feel
We enjoyed our stay at Ostoya Palace very much. In addition to a clean and well-run place, they have their own gated! parking lot very near to the hotel which was very important to us having a car there. Hotel is easy to find, close to Old Town Market Square. Their breakfast is good and reasonably priced. The only improvement I'd make is to provide two pillows per person instead of one. They gave us more pillows right away, but we found it surprising that all of the hotels in Poland and Germany only had one pillow per person on the bed. Over all, very good value in beautiful Krakow!

8/10 Good

privee

Liked: Cleanliness, staff & service, room comfort
elegant getaway
Old world charm welcomes you in this unique cozy hotel. You feel welcomed right from the start. The location could not be better: close to the train station, the beautiful part and the town center

8/10 Good

George, Fife

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, friendly, central
Slightly faded grandeur, but comfortable enough, though the air conditioning didn't do much and we never worked out how to close the blinds on the Velux windows. Good breakfast buffet, restaurant was good without being particularly memorable. 5 mins walk from main square

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to old town
great hotel

8/10 Good

faith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Monica

Disliked: Staff & service, property conditions & facilities, room comfort
I am utterly surprised that this hotel has a 4star rating. I would be put it at a low 3. The first room we received smelled like mold and the water wouldnt stop running in the bathroom. After telling the front desk, she said she wasn't sure what to do and she would send the parter up to check. After he "verified" that the room was not up to par, we received a new one without even an apology. After receiving the second rom, I tried connecting to the internet provided by the hotel. The router was not sending a proper signal, so i was unable to get online. I called the front desk again. She stated that she has not received a complaint. I told her I have seen this problem before and am sure it was their router in which she responded "that is not possible because no one else has made a complaint. It has to be your computer. Even if it wasn't I would even know what to do about it." Basically, I don't recommend this hotel at all. On top of that, we didn't even get a good night sleep because the mattress is so hard it is like sleeping on a rock

10/10 Excellent

Jenni, Edgewater, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the money!
Nice, comfortable hotel. Good room size and bathroom size. Good breakfast in the am, although more expensive than we figured it would be. Nice location, w/ quick easy walk to the Center Square and to the bus to other attractions. Free WiFi, although the signal was weak in our room. Cute pub in the lower level. We would definitely stay here again!

8/10 Good

Janet and Ron, Greenwich, CT, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended.
Good location, one block from "old-town". Comparatively inexpensive; a "classic" older small Krakow hotel with very high ceilings and large windows. Modern bathroom. Breakfasts were fabulous. Street noise could be a problem, if you want to sleep with the windows open.

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Room did not have a window
It was my first visit to I was very surpirzed and disappointed my hotel room did not have a window. It had a skylight but that was broken. The staff was very nice, the room was clean but very small. I ask for a transfer as I was staying for a week but the hotel was full until the last day. On the last day I was put into an extra nice room. Still every room should have a window or it should be noted. The hotel staff was nice, very clean but I would not have made a resevation if I knew it did not have a window,

6/10 Okay

Nugster

Liked: Cleanliness, staff & service
Great location
Great location as was able to walk to town centre. Pub underneath hotel served adequate meals

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and close to the market just a short walk down the road hotel staff very helpfull and kind

10/10 Excellent

Joan, ST. HELENS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY COMFORTABLE HOTEL
We spent 4 days in Krakow recently and stayed at this hotel. The reception staff were really very, very friendly and helpful. We were in an attic room, which was very spacious but only windows in the skylight. This was fine but would have preferred a room with a view. The breakfasts were good with a good choice of hot and cold. Very clean cutlery and glasses etc. We ate in the pub restaurant a couple of times. It was okay but only very small portions. But it was cheap so you get what you pay for. The hotel was about a 10 minutes walk from the square which was ideal. All in all we thoroughly enjoyed our stay in Krakow and would stay at this hotel again.

8/10 Good

Wendy, Cheshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - 3rd time visit
This was our 3rd visit to the hotel but our daughter and boyfriend's first. We all found the hotel convenient for location, only 5 minutes walk into the centre. There was decorating in the hotel but they were very helpful and tried not to inconvience us. Both rooms were on the 2nd floor and were comfortable and large with everything we needed. Breakfast was a good selection and refilled if anything needing refreshing. The reception staff were very friendly and helpful. We had a great trip and will be back.

10/10 Excellent

Meredith, Columbia, SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely return!
My husband and I spent part of our honeymoon here. The hotel was beautiful, and the staff were extremely helpful and friendly. The room was a good size for Europe, and the hotel is very close to the town square, maybe a 5 min walk The breakfast was small, but delicious. The only critique I have is that the beds are extremely firm, but this seems to be European thing. Perhaps they can offer extra padding? Otherwise, it was a completely wonderful experience. We've told all our friends and can't wait to return one day.