Double Room, Terrace | Terrace/patio

Reviews of Niebieski Art Hotel & Spa

4 out of 5
Niebieski Art Hotel & Spa
Ul. Flisacka 3, Kraków, Lesser Poland

Reviews

8.8

Excellent

Rating 10 - Excellent. 167 out of 314 reviews" "
Rating 8 - Good. 112 out of 314 reviews" "
Rating 6 - Okay. 30 out of 314 reviews" "
Rating 4 - Poor. 3 out of 314 reviews" "
Rating 2 - Terrible. 2 out of 314 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not great location
Restaurants and other stores are pretty far from hotel.
Stayed 1 night in Nov 2023

6/10 Okay

Monika

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Not a five-star hotel.
This hotel is definitely not a five-star hotel. I would rate it strong three stars, but not even four. Be aware that some rooms are dark and worn-out, nothing like the pictures (receptionist said there are a lot of rooms of darker design, but there are no photos of them possibly because they don't look as nice). However, when I've asked for a different room I was given one and even got an upgrade, so it left us satisfied. The price of the hotel is too high. The breakfast was nice, with a lot of options to choose from and tasty meals to order and the location is overall nice.
Stayed 3 nights in Jul 2022

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Niebieski we found to be a modern and stylish hotel. The staff were helpful. There is a riverside footpath that leads to the city or a main road it is about 25 minutes. We did not dine at the hotel but we had breakfast which was nice, also the minibar in the room is priced very reasonably when compared to UK hotels which usually charge a fortune for minibar items.
Stayed 5 nights in Dec 2021

8/10 Good

Brendon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and views .
The hotel is officially 5 star but really its 4 star maximum. Good points are very clean, location as its close to town and the airport. The riverside location is amazing as we had a terrace view. Staff are very helpful and the spa is worth a visit. Negatives are the breakfasts as they are ok but nothing special. We have had better in 3 star hotels or the Novotel . The basic rooms we saw are dark and basic looking so its worth upgrading for a bit more to a terrace. Overall very good and just dont expect 5 star luxury though as you will be disappointed.
Stayed 5 nights in Nov 2021

10/10 Excellent

Mazdak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly stay
Super friendly staff, good service and good burgers in the restaurant. I asked the staff for beer and he spent 10 min explaining what is what in the beer menu
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bardzo mily pomocny personel. Hotel rewelacja. Serdecznie polecam.
Stayed 1 night in Nov 2020

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay !
The staff were very friendly , the location was good and was only 25 minute walk away from Krakow old town , however with many different transportation available it was no bother. The room was clean and the room service was brilliant.
Stayed 5 nights in Sep 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We’ve placed our engineers here for a couple of times now. Great customer service, clean and comfy room. No complaints
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
lovely place, great customer service and the bed was amazing!! Will definitely be Coming back:)
Stayed 2 nights in Dec 2019

8/10 Good

Daniella, Birmingham UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The style of the hotel was amazing. Perfect location if you don’t want the busy traffic or noise, not right in the centre of krakow but transport outside the hotel. Breakfast was very nice in sky bar with a lovely view of sunrise and the river. The only thing was we was on the ground floor first room next to reception and the bar was situated there too. We had no problems the whole time we was staying there with the bar noise but the last night we did! We had early morning flight and had to be up at 2am, at 11am there was a group at the bar in reception talking loudly, laughing and screaming. At 12am they were still there, reception hadn’t told them to be quiet or anything it’s like there wasn’t a curfew like there is at any other hotel. That was the only thing we were unhappy about. Overall the hotel was excellent.
Stayed 2 nights in Dec 2019

8/10 Good

Marek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MEB
Always book room from the river side - not the street. Other than that hotel is perfect.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

10/10 Excellent

Wojciech

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooom with a river view
Fantastic hotel and very reasonably priced. Great breakfast and funtastic spa.
Stayed 1 night in Aug 2019

10/10 Excellent

Will

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel a short walk from town
Prefect hotel on the outskirts of Krakow. Short walk down the canal to the centre of town and close to the airport.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
We had first floor room and it must have slipped somebodies mind that the local tram stops outside your window for 14 hours of the day
Stayed 4 nights in May 2019

6/10 Okay

Verified traveller

Liked: Amenities
Rooms on the street side are very noisy throughout the day and night due to heavy car and tram traffic.
Stayed 1 night in May 2019

8/10 Good

Will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place close to city and airport
Good spot on the outside of the city
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2018

8/10 Good

David

Decent location - but parking a real problem
Decent hotel in a good position, nice walk by the river in to the centre of town. Beware problems with parking your car near the hotel - information provided by reception was incorrect, resulting in a parking ticket, which the hotel refused to acknowledge was anything to do with them.
Stayed 1 night in Aug 2018

8/10 Good

Cesar, New Jersey

Liked: Cleanliness, property conditions & facilities, room comfort
I liked the sauna and proximity to the river. I didn’t like that the hotel had a very small gym, no swimming pool and the parking garage is very small.
Stayed 2 nights in Jul 2018

8/10 Good

juhani, Finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in cracow
If you are looking for a hotel with Spa this ok. A little distant from the center but still within walking distance. Quite close to castle on the riverside. Hotel in good shape but nothing spectacular. Breakfast average.
Stayed 1 night in Jul 2018

4/10 Poor

Emily

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Poor service
Very poor service particularly by one of the female receptionists. She barely spoke English and when she couldn’t understand our complaint she rolled her eyes and walked off, then came back and said her manager would come out. When the manager came out she kept saying something to her manager in Polish while we were talking to the him - and not in a helpful way. Our complaint was down to a drilling noise in the morning to which we were not informed about. Our room also had had flies in the room when we first walked in. Not an impressive stay and will not stay here again. Location is okay. About 23 mins walk to the Old Town. Uber drive will take around 10 mins.
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Don't be fooled by the 4 star
It's a "Premier Inn" style but doesn't match UK 4 star. Fine for a w end visit to Krakow. A good 15 minute walk to town. Right next to the tram line so upgrade to a Riverside room for more space and much quieter. Worth the extra £25 a night.
Stayed 2 nights in Feb 2018

8/10 Good

Barbora, Farnham

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Unfortunately it is not 5* hotel
The location of the hotel is very good and easy to find. After we arrived to the hotel we had to park the car in the basement parking which was a bit difficult to get in as the street is very narrow and and the cars parking at the street makes it difficult to get into the parking. The hotel was very nice and the beautiful smell of Vanilla was blowing our minds. We discovered that the toilet seat in our bathroom was detached from the toilet and we asked the reception if this can be fixed while we are away. When we got back, we found out that they didn't fix the seat and they just placed it back on the toilet. In the night I accidentally knocked the glass of the night table and I broke it I picked up most of the broken glass and informed the reception so the housekeepers won't hurt themselves. After we arrived back to our room in the evening we could see that the housekeepers been as they collected the broken glass from the night table but didn't hoovered the remaining glass off the carpet. When we asked the receptionist if they have any time slot available for the massage, she simply answered "I don't know". Me and my friend looked at each other as we were amazed by her answered and told her that the hotel information booklet says to ask the reception about any information for a Spa. After this she told us we have to book the massage directly with the Spa and walked away.
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel but the location was a bit boring, no restaurants nearby
Stayed 2 nights in Nov 2017

8/10 Good

William, Baden Ontario Canada

Liked: Cleanliness, property conditions & facilities, room comfort
This works!!!
Hotel is located right beside the river where there is a lovely walking path. It's very central by car...not by walking, reasonable breakfast and if your early you can sit out on the balcony and you get an nice view because the restaurant is located on the third floor. However that is also where the smokers sit....and smokers there are. There is a spa but we never checked it out. It's called the Vaniilla Spa and the smell of Vanilla is in the Lobby when you arrive. This is a nice hotel at a reasonable price.
Stayed 2 nights in Sep 2017

10/10 Excellent

Ana, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with amazing food
We thought this would end up being an average stay. We couldn't be more equivocated. Niebieski is a great hotel to stay and with amazing food at the vanilla sky resraurant. We couldn't understand why the hotel is not more popular. We were totally delighted with our stay here. Staff super pleasant and the hotel is fab.
Stayed 1 night in Aug 2017

8/10 Good

pieman46, UK

Liked: Cleanliness, staff & service, room comfort
Nice hotel next to the river.
This was a nice hotel next to the river and with easy access to the city. The tram stop is a two minute walk away. No 72 or 79 take you into the city or old town. 2.80zlt per ticket for 20 mins. I would certainly recommend having dinner at the Vanilla Restaurant on floor three at least once. Try the pizza too in pizzeria at the rear and enjoy in the garden. All food very reasonably priced. Breakfast is also a must with plenty of choice. We enjoyed staying here as you're just that little bit away from the hustle and bustle but in a nice location. A nice stroll takes around 15 - 20 mins to town. Staff very friendly and rooms clean.
Outside the hotel by the river
The river outside
A stroll into down by the river
Stayed 4 nights in Aug 2017

10/10 Excellent

Simon, Aberdeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
All superb. Very nice staff, food absolutely amazing. Best stay ever.
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with good food and drink, also with quick easy access to the center.
Stayed 4 nights in Jul 2017

4/10 Poor

nguyen

Disliked: Staff & service, property conditions & facilities, room comfort
A complete disappointment
We were totally disappointed: 1. Despite of a very nice garden / restaurant, the first and foremost absolute disappointment was the strong/dated deco of the room: dark, illogical, and subjectively depressed 2. Bedding and mattress were C-, old, didn't convince us that they were clean and fresh, they are something we rather not to lay on 3. Staff was friendliness was B-, we call around 11 PM asked for some ice, the answer was "the restaurant already closed" #$&%^ While it might be quite ok for some, for us it was a little disaster and definitely won't stay here again. We didn't bother to take any picture.
Stayed 1 night in Jul 2017

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Ordinary
It was ok!
Stayed 4 nights in Jul 2017

10/10 Excellent

Gayl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city break in Krakow
The hotel lived up to its 5 star billing, the room was spacious and comfortable. The staff were very helpful and the breakfast selection was superb. We enjoyed dining in the pizza restaurant and in the Vanilla Sky dining room - on the terrace watching Wawel castle as night fell and it was flood lit. There was a very pleasant 15-20 minute riverside walk from the hotel to Wawel castle but not much sightseeing in the immediate neighbourhood. There was a local tram service to the old town also.
Stayed 4 nights in Jul 2017

8/10 Good

Lorenzo , Gdansk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location on Vistula river side
First time in Krakow with nice experience, starting with hotel accommodation.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
not bad option for a little out of town
Rooms were perfectly ok. Spacious enough, but beds quite rigid, lighting very dark, so not somewhere you want to spend time except to sleep. If we had an hour to kill we spent it in the restaurant instead which is bright and airy with good views. Gym is a small room with no windows, air conditioning or water and had a limited equipment set all packed very close together. Nonetheless it does the job for a short stay. Breakfast was the highlight. Huge range of food and drink and everything we had was fantastic quality, in particular the homemade breads. About 10 minutes walk out of town, but pleasant walk alongside the river from directly outside the hotel right into town. Staff were friendly and accommodating. Overall experience was that it was perfectly fine but not exceptional, except the restaurant. Would stay again if the location was convenient, or try a hotel closer to town if that was more of a priority.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good location!
Ideal for city break!Business clientas and couples!

10/10 Excellent

Zin in Portugal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near river Wisla
We had a five-day-city-trip to Krakow, where Autumn coloured most trees in lovely orange and yellowish. We first stayed in room 419 and later on in room 212. Rooms at the streetside are rather noisy and room 419 in particular (next to a kind of machinery room?). Luckily we were able to switch to room 212, riverside. Rooms are comfortable, very clean and have tea/coffee facilities. The staff of the hotel is very, very friendly. Breakfast is excellent (I vivedly recommend the pancakes). On warmer days you can overlook the river from the balcony at the restaurant/breakfast area. Nice spa, open till nine at night. I enjoyed a facial holistic massage. It's a twenty minute walk along the riverside to Wawel Castle and more or less half an hour to the beautiful main square. By tramway it takes only a few minutes (dayticket 15 zloty - 3,60 euro). Tram stop in front of the hotel; a ticket can be bought at the kiosk). The hotel is 20/25 minutes from the airport, a bit outside city center. When coming by car it's a good place to stay (because you needn't go into the more busy areas). In front of the hotel is a pharmacy and a supermarket (open till late at night). And for Dutch travellers: look at my blog Zin in Portugal about rural life in Portugal (in case you are planning to travel to Southern Europe on a next trip ;-)
Corner where the hotel is (hotel is not the building at the corner, by the way)
Hotel is grey building with round balconies (restaurant!)
Bathroom
Room 212

4/10 Poor

no recomended

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff no so kind, room very poor
My room was poor at all. No table nigt, no lamp working properly, the courtAins damage

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Spa, nice room and on tram line. Decided to treat myself to a Spa treatment an wow was I in for a treat. Lovely therapist with magic hands.....best treatment ever.

10/10 Excellent

trevor, cork

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
top hotel
Staff were helpful booked a second night hotel in pristine condition a 20 min walk along river side to town centre

6/10 Okay

Adrian, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Mostly pros, but a few key cons
Had a decent stay here but nothing more. Overall service was friendly and helpful. Location is great, a short walk, tram ride or taxi to the heart of the old town, but pleasantly away from the crowds. And it's on the road out of town towards Auschwitz, which is handy for that day-long excursion. The rooms are comfortable and clean but still feel a bit dingy, which I attribute to the dark carpeting and curtains. What bothered us was a strange general noisiness: we were on the street side (and the street noise didn't bother us at all), but it seemed there was constantly furniture being moved and light hammering and other bothersome sounds that woke us up on multiple occasions. Maybe because the hotel restaurant is on the 3rd floor and some floors are basically in the lobby. Whatever the reason, it was enough to lower our overall impression and happiness during our four-night stay. The spa is great - I had an excellent massage and used the steam room multiple times.

8/10 Good

Ahmed David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Gem, lancashire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the river 15 minutes walk to town.
Very clean, modern. The spa facilities super. Food in restaurant excellent and extremely good value.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

hagay, Frankfurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel with wonderful view
i really enjoyed my stay, came on business to town by car, hotel has parking which is convenient. the hotel is located on the river with great views, you can walk along the river to the city center, takes about 10 minutes. the rooms are big and comfortable, the restaurant upstairs had a guy playing piano for dinner and breakfast was great with much variety, fresh with smiley service. i would recommend this place for couples.

10/10 Excellent

Robert, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel onlooking the river wisla.
Great hotel food was excellent very clean hotel. Nice 10 min walk from hotel along the river bank to the main centre. We had a great time here, excellent service and very good trips organised by discover cracow. Spa in hotel was 1st class.