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Reviews of Polonia Hotel

3 out of 5
Polonia Hotel
BASZTOWA,25, Kraków, Lesser Poland Voivodeship

Reviews

8.8

Excellent

Rating 10 - Excellent. 49 out of 95 reviews" "
Rating 8 - Good. 36 out of 95 reviews" "
Rating 6 - Okay. 4 out of 95 reviews" "
Rating 4 - Poor. 6 out of 95 reviews" "
Rating 2 - Terrible. 0 out of 95 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Stayed 1 night in Feb 2024

10/10 Excellent

Jerome

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Oscar

Stayed 3 nights in Dec 2023

10/10 Excellent

Mr I H

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location could not have been better for transport and the Old Town. Staff were efficient and friendly. Food was really excellent. All this made for a memorable stay. We would certainly want to stay here on another visit to this wonderful historic city.
Stayed 3 nights in Dec 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
This was the perfect location- right
Stayed 1 night in Dec 2023

4/10 Poor

Gary

Travelled with family
Disliked: Property conditions & facilities
Noisy from traffic outside. Curtains too small for windows. Does not block out the bright lights at night.
Stayed 5 nights in Dec 2023

8/10 Good

Hairol Azimani

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Excellent choices on the breakfast buffet. Being adjacent to the street: trams & traffics noise and vibration kinda expected. Improvement suggestion would be for the reception staff to be more warm & welcoming rather than ‘stone face’ especially the staff when we checked out! Kinda let down to the whole experience of this hotel. So I hope the management will take heed & make all the effort and corrective measures especially when you are in hospitality environment. We are paying guests NOT just simply your visitors - this goes to the front reception staffs when we checked out on Monday, 04th Dec. If you feel our money not worth your hospitality service in return then please reconsider what makes your hotel better than others especially in delivering ‘stone face’ front desk staff.
Stayed 3 nights in Dec 2023

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to trains, tram and buses but not noisy after 9pm. Great breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean and friendly in an excellent location
Stayed 3 nights in Nov 2023

6/10 Okay

Laura

Liked: Cleanliness, staff & service
Liked: bottled water in room. Disliked: Tram and streetlight right outside my window. Room sold as 2 person twin so small the 2 twin beds were together.
Stayed 1 night in Nov 2023

10/10 Excellent

Andre

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent
Excellent, best location ever, so close to the train station, 2 minute walk to old town and delicious restaurants. Room was larger than expected.
Stayed 2 nights in Nov 2023

10/10 Excellent

Janusz, Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, elegant, classy, very good breakfast, walking distance to the center of the city.
Stayed 2 nights in Oct 2023

10/10 Excellent

ALFREDO A M DE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, cleaness, location, breakfast, propale!!!
Stayed 2 nights in Oct 2023

8/10 Good

Wieslaw

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old Krakow stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish i had a week here.
For the price its amazing. Great location, great breakfast. The rooms are comfortable but a little dated. But its homie and relaxing. I am usually enjoy modern trendy hotels, but this place is and exception. It feels like Krakow, and thats a wonderful thing.
Stayed 1 night in Oct 2023

4/10 Poor

Niamh

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor stay, noisy and low quality food
Clean room but most days the rubbish wasn’t taken out. The shower door was broken. The breakfast was poor and some of the food had gone off. The windows weren’t insulated so you hear all the noise from outside. The pillows were extremely large took up a large portion of the bed. The artwork on the wall wasn’t hung properly so it rattled every time the tram went past outside. I don’t recommend this place to stay it hasn’t been updated since the 1930s and the staff aren’t interested in anything but your money.
Stayed 5 nights in Sep 2023

8/10 Good

Charlotte

Stayed 3 nights in Sep 2023

10/10 Excellent

Yevgeniy

Liked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

Ivanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Sep 2023

10/10 Excellent

Viviana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good service, beautiful room and great location!
Stayed 1 night in Sep 2023

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel which is very central for many transport links.
Stayed 4 nights in Aug 2023

8/10 Good

Aliya

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2023

10/10 Excellent

Zuzanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable room. Would stay there again.
Stayed 4 nights in Jul 2023

10/10 Excellent

Hubert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well kept historic building with a great breakfast and convenient parking. 5 star review, will definitely be back.
Stayed 1 night in Jul 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegance in a Fantastic Location
Ideally located close to train station and on the edge of the Old Town. Tram noise was noticible, but quickly became a soothing background sound. Breakfast was very good, although breakfast room was busy at times. Bed comfy, room clean, bathroom modern. Tea,coffee making facities in room much appreciated. Staff very friendly.
Stayed 3 nights in Apr 2023

8/10 Good

natacha

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room was very clean and people kind. There should have vending machine when the kitchen is close ans a choose of different pillow.
Stayed 2 nights in Apr 2023

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for just one night during a journey from Ukraine to UK via Krakow. This was perfect for my needs. A fantastic location so easy to find on foot from the railway/bus station but also very convenient for the Galeria Krakowska and just a short walk from the charming Old Town. My room was clean, warm and very comfortable. Just what I needed.
Stayed 1 night in Mar 2023

8/10 Good

Aleksandra

Stayed 1 night in Feb 2023

10/10 Excellent

Janina

Stayed 1 night in Feb 2023

10/10 Excellent

Martin

Stayed 10 nights in Jan 2023

10/10 Excellent

Adrian, Hemel Hempstead

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the trams, close to the main station in Krakow. 5 minute walk to the main shopping centre and Ild town. The staff are friendly and the room clean and spacious. Highly recommended.
Stayed 1 night in Jul 2022

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent
Stayed 2 nights in Jun 2022

10/10 Excellent

Catriona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Arkadiusz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will use it again when in Krakow
The place is great although a bit dated, I guess you can call it with retro elements. Great location, close to historic sites, restaurants and the main train station.
Stayed 1 night in Dec 2021

8/10 Good

Elinor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Bala Aditya

Stayed 3 nights in Nov 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities
very clean,close to old town .Rooms next to road like our are very noisey from trams etc
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained local property. Room and breakfast was excellent. The only issue was that it took a significant amount of time to find my reservation which was not made in my name or as Expedia. Expedia used a third party that did not provide sufficient information to me or to the hotel. This caused a lot of concern at the start of our vacation.
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Character, Charm and Convenience
The Polonia was built (or rebuilt) in 1917 and the tall, panelled room doors still bear the original 'Jugendstil' brass numbers. This is a taste of old Europe; immaculate crested linen, formal corridors and old tiled stoves still in place. Despite its busy central location just 100m from the rail station and on the main tram routes, my second floor room was quiet with no traffic or street noise, space was generous and service punctilious. Just across the street is the Planty Park and the Old City; everything within easy walking distance. Overall, an excellent experience.

8/10 Good

Roman, Falls Church, VA (Washington, DC area)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I promiss to return next year.
The best part is their breakfest . "All you can eat", big choice of foods plus excellent service.

8/10 Good

Katrina, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Location, Pleasant Staff, But Could Use Some Cosmetic Updates
The hotel's primary asset is location - it is right next to the main train station and a major mall, plus it is right on the outskirts of Planty, the park that outlines the edge of the Old Town. Getting to the center of Old Town takes approximately 5 minutes. The hotel is close to many tram lines and other major transportation hubs, yet I found that the nighttime noise level was completely reasonable. Rooms are large, with high ceilings. Furnishings, however, are a bit outdated. The bed was also somewhat uncomfortable, since King beds are not typical in Poland and it was essentially two double beds pushed up together, which came apart easily. The historic building has great bones, though, and some cosmetic updates to this hotel would make it stellar. Large hallways, grand staircase. Breakfast is fairly basic. Computer with internet access is available in the lobby. All in all, depending on the seasonal price variations, I would definitely stay here again on account of its excellent location and perfectly decent accommodations. This hotel has the potential to be a real beauty if they spruce it up!

8/10 Good

Claudia

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Posizione dell’hotel davvero perfetta. Si trova a 10 minuti a piedi dalla stazione centrale e vicinissimo al centro città. Le camere sono veramente comode e grandi e con una bellissima vista
Stayed 2 nights in Jan 2024

8/10 Good

ROBERTA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

PILAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totalmente recomendable
Situación excelente. Cerca del casco antiguo y de muchas líneas de tranvía. Cerca de la estación central. Desayuno bueno. Habitación espaciosa.... Única pega es que se oye a los tranvías, pero después de patear todo el día, eso no impide quedarse dormido. Llegamos muy pronto a dejar el equipaje, y ya nos permitieron ocupar la habitación Volvería a ese hotel
Stayed 3 nights in Dec 2023

10/10 Excellent

Jakub

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Fint eldre hotel, kort vei til gamle byen og shoping senter 🤗
Stayed 4 nights in Nov 2023

4/10 Poor

Fardin

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Liknar mest ett motell. Bra nära köpcenter
Stayed 2 nights in Nov 2023