Snack bar

Reviews of Hotel H15 Francuski Old Town

5 out of 5
Hotel H15 Francuski Old Town
Ul. Pijarska 13, Kraków

Reviews

9.4

Exceptional

Rating 10 - Excellent. 142 out of 188 reviews" "
Rating 8 - Good. 36 out of 188 reviews" "
Rating 6 - Okay. 8 out of 188 reviews" "
Rating 4 - Poor. 2 out of 188 reviews" "
Rating 2 - Terrible. 0 out of 188 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great
Stayed 4 nights in Apr 2024

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of Hotel Francuski is brilliant, in the heart of the Old Town few minutes walk to the market place,Mariacki Cathedral, Market Hall and surrounded by lots of restaurants yet quiet. The staff was super helpful, we were confused how to get to the overnight parking and one of tge employees drove with my husband to help out. We loved the decor and the unique style. The breakfast was delicious and worth every penny.
Stayed 1 night in Apr 2024
Response from Wiktoria Morawska Assistant Front Office Manager on Apr 16, 2024
Dear Anna,Thank you ever so much for your lovely feedback! We're absolutely delighted that your experience at Hotel Francuski was such a joy. Our prime spot in the heart of Krakow's Old Town truly sets the stage for an unforgettable stay, surrounded by the city's vibrant charm. Hearing that our team went the extra mile to ensure your comfort warms our hearts, and we'll be sure to share your kind words with them. We can't wait to have the pleasure of welcoming you back to Hotel Francuski for another memorable visit soon!

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a unique gem! It's lovely, clean and has very friendly staff. I am so glad that I chose Hotel Francuski. It is an artful and distinctive hotel. You will not be disappointed with the hotel or the proximity to the Town Centre of Krakow. Amazing food, service and sights.
Response from Paweł Marzec - General Manager on Mar 20, 2024
Dear Gretchen,Thank you for the wonderful review! We are delighted to hear that your stay at Hotel Francuski in Krakow was enjoyable and unique. Our team always strives to provide guests with pleasant and memorable experiences, so we are thrilled that you noticed our efforts. We're glad you appreciated the cleanliness, friendly staff, and the distinctive character of our hotel. The proximity to Krakow Town Centre is a huge advantage for us, and it's great to hear that you also found it convenient. We hope to have the pleasure of hosting you again in the future. Once again, thank you for choosing Hotel Francuski!Best regards,Paweł MarzecGeneral Manager

10/10 Excellent

Thomas Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,very friendly staff & clean hotel
Stayed 3 nights in Feb 2024
Response from Paweł Marzec - General Manager on Mar 2, 2024
Dear Thomas,Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel's location convenient, our staff friendly, and our facilities clean. Providing a comfortable and welcoming experience for our guests is our top priority, and we're glad to know we've met your expectations.If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back to our hotel in the near future.Best regards,Paweł MarzecGeneral Manager

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, property conditions & facilities
The property is well maintained and in an excellent position to explore the town
Stayed 3 nights in Feb 2024
Response from Paweł Marzec - General Manager on Feb 7, 2024
Dear Andrew,Thank you for your review! We're thrilled to hear that you found Hotel Francuski to be well-maintained and in an excellent location for exploring the town. Our team works diligently to ensure that our property is in top condition for our guests to enjoy. We take great pride in our convenient location, which allows easy access to all the attractions and experiences that Krakow has to offer. We're grateful for your feedback and hope to have the pleasure of welcoming you back for another memorable stay soon!Best regards,Paweł MarzecGeneral Manager

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantasia hotel, close to square. Friendly staff
Stayed 3 nights in Feb 2024
Response from Paweł Marzec - General Manager on Feb 7, 2024
Dear Joe,Thank you for sharing your experience! We're delighted to hear that you found Hotel Francuski to be a fantastic choice for your stay in Krakow. Being close to the square is indeed one of the perks of our location, allowing our guests to easily explore the city's attractions. Our staff takes pride in providing a warm and welcoming atmosphere, so it's wonderful to hear that you found them friendly. We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future!Best regards,Paweł MarzecGeneral Manaegr

10/10 Excellent

Mary

Stayed 1 night in Dec 2023
Response from Adrian Kapelak on Jan 2, 2024
Dear Guest, We're truly rewarding to hear that your stay at H15 Hotel Francuski met your expectations, and we appreciate your kind words regarding our services and facilities. We are committed to providing exceptional guest experiences, and your feedback serves as a great source of motivation for our team. Your satisfaction is our top priority, and we are delighted to have contributed to making your stay enjoyable. We look forward to the pleasure of welcoming you back to in the near future. Best regards, Adrian Kapelak, Front Office Manager, H15 Hotel Francuski

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 of the best hotels weve stayed in.
One of the best hotels we have stayed in. Great location. Staff all excellent. Breakfast fabulous. Rooms are stunning like an apartment. Mini bar great. The only 1 thing is that the bar was not open and does not sell pumped beer. But you could ask at the cafe for a drink and sit in lounge area.
Stayed 5 nights in Dec 2023
Response from Adrian Kapelak on Dec 24, 2023
Dear Guest, Thank you sincerely for taking the time to share your feedback about your recent stay at H15 Hotel Francuski. We are truly thrilled to read your kind words and learn that your experience was one of the best you've had! We're delighted to hear that you found our location ideal, our staff excellent, and the breakfast fabulous. Your appreciation for our stunning rooms, resembling apartments, is truly heartwarming. It's always our aim to provide a memorable and comfortable experience for our guests. We appreciate your understanding about the bar, and we apologize for any inconvenience. Your feedback is invaluable, and we will certainly consider your comments as we continually strive to enhance our offerings. We look forward to welcoming you back for another outstanding experience. Best regards, Adrian Kapelak, Front Offcice Manager, H15 Hotel Francuski

10/10 Excellent

George walter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A quaint, boutique hotel with wonderful old world charm. Very clean. 3 minute walk to main square, Krakow farmers market and other sites. Very accommodating staff.
Stayed 6 nights in Dec 2023
Response from Adrian Kapelak Front Office Manager on Dec 16, 2023
Dear Mr. George, On behalf of the entire team at H15 Hotel Francuski, We extend our sincere gratitude for choosing to stay with us and for taking the time to share your delightful experience. We are thrilled to hear that you found our hotel to be quaint, with a charming old-world appeal. Maintaining a clean and welcoming atmosphere is of utmost importance to us, and we are pleased that this aspect of your stay met your expectations. Your positive remarks about the hotel's convenient location, merely a 3-minute walk to the main square, Krakow farmers market, and other notable sites, are truly gratifying. We strive to provide our guests with an optimal balance of accessibility and tranquility, and it's rewarding to know that our efforts have contributed to your overall satisfaction. Furthermore, we are delighted that you found our staff to be accommodating. Ensuring our guests' comfort and enjoyment is at the core of our service philosophy, and we appreciate your acknowledgment of our team's efforts. It was our pleasure to host you, and we look forward to the opportunity of welcoming you back to H15 Hotel Francuski in the future. Best regards, Adrian Kapelak, Front Office Manager, H15 Hotel Francuski

10/10 Excellent

Dennis

Stayed 1 night in Dec 2023
Response from Adrian Kapelak on Dec 12, 2023
Dear Guest, We are overjoyed to receive your 100% positive feedback regarding your recent stay atH15 Hotel Francuski. Your satisfaction is our top priority, and we are thrilled to have exceeded your expectations. It's wonderful to hear that your experience was so positive. We aim to create a comfortable and enjoyable environment for all our guests, and knowing that we achieved that with you is truly rewarding. We look forward to the pleasure of welcoming you back in the future. If there's anything you need or if you have future travel plans, don't hesitate to reach out – we're here to make your stay exceptional. Best regards, Adrian Kapelak, Front Office Manager, H15 Hotel Francuski

10/10 Excellent

Laura

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel decor was lovely. Rooms were larger than expected with a separate sitting area. Bed was extremely comfortable. Staff were really helpful. Loved the hotel and would recommend it to anyone.
Stayed 3 nights in Nov 2023
Response from Adrian Kapelak on Dec 4, 2023
Dear Guest, Thank you so much for taking the time to share your feedback and for giving us a perfect 100% rating! We are thrilled to hear that you had a wonderful stay at H15 Hotel Francuski. It's always our goal to provide an exceptional experience for our guests, and we are delighted to know that we were able to meet your expectations. Your kind words motivate our team to continue delivering the best service possible. We truly appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay. Best regards, Adrian Kapelak, Front Office Manager, H15 Hotel Francuski

10/10 Excellent

Andrew, Winchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay at the Hotel Francuski. A elegant, charming hotel with character. Friendly and clean. Excellent service and food. Conveniently located for most of the main sites in Krakow and easy access to trams to visit others. An excellent place to stay.
Stayed 1 night in Nov 2023
Response from Adrian Kapelak on Nov 17, 2023
Thank you so much for your kind words and returning for your second stay. We are glad to hear that you found the Hotel Francuski to be elegant, charming, friendly, clean, with excellent service and food. We are delighted to know that our location was convenient for you as we strive to make every guest's experience enjoyable. Thank you again for taking the time to share your review.

10/10 Excellent

Sally, Cleveland Heights

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly helpful and friendly. They loaned me an umbrella and always answered my questions.
Stayed 4 nights in Oct 2023
Response from Ewelina Wąsik - Front Office Manager on Nov 7, 2023
Dear Guest, Thank you for choosing H15 Hotel Francuski. We really appreciate your kind words about our staff! It's heartwarming to hear that you found our team incredibly helpful and friendly. We're here to make your stay as enjoyable as possible and your positive feedback is reflection to our commitment. We're glad we were able to provide you with an umbrella and answer your questions promptly. Your satisfaction is our priority and we look forward to welcoming you again in the future. We wish you all the best, Warm regards, Ewelina Wąsik, H15 Hotel Francuski

10/10 Excellent

Siobhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection in Krakow.
What an awesome hotel. Perfect in every way. A real 5 star experience. I could not fault this hotel in any way. Beautiful surroundings complimented with the most polite and helpful staff. Would never stay anywhere else if visiting Krakow again.
Stayed 7 nights in Oct 2023
Response from Ewelina Wąsik - Front Office Manager on Oct 26, 2023
Dear Siobhan,Thank you for your feedback! We're thrilled to hear that you had such a great experience at our hotel and that you found it to be a perfect 5-star experience. We are happy that you found our staff to be polite and helpful. We do our best to ensure our Guests have a memorable stay. Your kind words mean a lot to us, and we would be delighted to welcome you back whenever you visit Krakow again. Thank you for choosing our hotel!Best Regards,

10/10 Excellent

Neil Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff very help full, arranged all our trips with a private driver Pavel was the most help full polite gentleman he helped make our trip memorable
Stayed 4 nights in Oct 2023
Response from Ewelina Wąsik - Front Office Manager on Oct 26, 2023
Dear Neil,I'm delighted to hear that you had a great stay at the hotel! It's wonderful that the staff were so helpful and went out of their way to arrange all your trips. We are happy that your trip was memorable.Thank you for sharing your feedback!We hope to host you again in the future.Best Regards

10/10 Excellent

Darius

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotel in excellent location just off the old town. Staff is amazing and so helpful for getting around. Everything you need is within walking distance. Highly recommend
Stayed 3 nights in Sep 2023
Response from Ewelina Wąsik - Front Office Manager on Oct 2, 2023
Dear Darius,Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your comments and are delighted to hear about your positive experience.We're pleased that you found our hotel to be quiet and enjoyed its excellent location just off the old town. It's wonderful to know that our staff provided you with amazing and helpful service.We also appreciate your recommendation.Your feedback is valuable to us, and we look forward to the opportunity to host you again in the future.Best Regards,

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2023
Response from Ewelina Wąsik - Front Office Manager on Sep 15, 2023
Dear Victoria,Thank you for your feedback.We are happy that you had a great stay in our Hotel. It is a pleasure that we have met your expectations.We hope to host you again in the future.Best Regards,

10/10 Excellent

Paul

Stayed 3 nights in Aug 2023
Response from Paweł Marzec - General Manager on Sep 12, 2023
Dear Guest,Dear Guest,We would like to thank you sincerely for your kind review of your stay at our hotel. It is a great pleasure for us to hear that we met your expectations and provided an unforgettable experience.We hope you will visit our hotel again and let us take care of your comfort during your next stay. We look forward to the opportunity to welcome you again.Once again, we thank you for choosing our hotel and wish you all the best.Best regards,Paweł MarzecGeneral ManagerH15 Hotel Francuski

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Paweł Marzec - General Manager on Sep 12, 2023
Dear Guest,Thank you very much for your kind words and positive feedback regarding your stay at our hotel. We are glad that you had a wonderful time with us and that we were able to meet your expectations.We are very happy that we could contribute to a successful stay and provide you with unforgettable moments. If you ever decide to visit our hotel again, we will be happy to welcome you back and take care of your needs.Best regards,Paweł MarzecGeneral Manager H15 Hotel Francuski

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception staff excellent but we requested to re locate to H15 Palace due to problem with fellow travellers room
Stayed 5 nights in Sep 2023
Response from Paweł Marzec - General Manager on Sep 12, 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our reception staff excellent during your stay. We are very sorry to hear about the move to our other hotel, we hope you have final nice memories of your stay in Krakow.If you ever decide to stay with us again, please do not hesitate to reach out to us directly, and we will do our best to ensure that your stay is as smooth and enjoyable as possible.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back to our hotel in the future.Best regards,Paweł MarzecGeneral ManagerH15 Hotel Francuski

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This might be my favorite of all hotels I’ve ever stayed in! The staff are friendly, attentive, and helpful. Our room was beautiful and large. Very classy. The breakfast might be the best part - excellent choices and very delicious. I have only rave reviews for this hotel and the staff. Thank you for everything - I loved staying here.
Stayed 2 nights in Aug 2023
Response from Ewelina Wąsik - Front Office Manager on Aug 30, 2023
Dear Theresa,Thank you for sharing your opinion with us.We are pleased to read that our hotel is one of your favorites!We make every effort to make our Guest feel comfortable and cared for throughout their stay..Thank you for appreciating our breakfasts - we hope that you will have the opportunity to try our a la carte menu. We serve high-quality French cuisine.See you soon!Best Regards,

10/10 Excellent

Rhian

Stayed 4 nights in Aug 2023
Response from Paweł Marzec - General Manager on Sep 12, 2023
Dear Guest,We would like to thank you sincerely for your kind words regarding your stay at our hotel. It is a great pleasure for us to hear that we met your expectations and provided an exceptional experience.Our staff always strives to provide the highest quality of service and comfort, and your feedback is confirmation to us that we are on the right track. We are glad that we could contribute to a successful stay and make you feel at home with us.We hope you will visit our hotel again and let us take care of your comfort during your next stay. We look forward to the next opportunity to serve you and provide you with unforgettable moments.Best regards,Paweł MarzecGeneral ManagerH15 Hotel Francuski

8/10 Good

Aleksandra

Stayed 2 nights in Aug 2023
Response from Paweł Marzec - General Manager on Aug 13, 2023
Dear Guest,We are very pleased that your stay with us was successful! Our team always strives to provide our guests with the best experience, so we are glad that you were satisfied with our services. Your positive feedback is a great motivation for our team. We hope that you will visit our hotel one more time and let us take care of your comfort again. Thank you for choosing us and we extend our warmest greetings!Best regards,Paweł MarzecGeneral ManagerH15 Hotel Francuski

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Paweł Marzec - General Manager on Jul 10, 2023
Dear Guest,Thank you for sharing your positive feedback with us. We're thrilled to hear that you enjoyed everything about your stay with us.Thank you for choosing our establishment and for taking the time to share your feedback. We hope to have the pleasure of welcoming you back in the future for another great experience. Have a fantastic day!Best regards,

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Ewelina Wąsik - Assistant Front Office Manager on Jul 1, 2023
Dear Mr. Brian,Thank you for sharing your opinion.We are happy to read that everything went well during your stay.See you soon!Best Regards,

10/10 Excellent

meir

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2023
Response from Ewelina Wąsik - Assistant Front Office Manager on Jul 1, 2023
Dear Guest,Thank you for your feedback.We are glad that your stay met all expectations.We hope to host you in the future!Best Regards,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Paweł Marzec - Deputy General Manager on Jun 18, 2023
Dear Peter,Thank you for your positive review! We are extremely pleased that your stay with us met your expectations and that you experienced the highest quality of service. Our team always strives to provide our guests with unforgettable experiences, so we are delighted that we were able to achieve that in your case.It is a great honor for us that you appreciate our work and have given us the highest rating. Our goal is to ensure a unique and comfortable stay for our guests, and we are glad that we were able to accomplish that in your case.If you have any future travel plans, we would be more than happy to welcome you again and ensure that you once again experience excellent service and hospitality. Once again, thank you for your positive review and for choosing our property.Best regards,Paweł Marzec

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Paweł Marzec - Deputy General Manager on Jun 14, 2023
Dear Neil,Thank you for your positive review of our hotel! We are honored that your stay with us was enjoyable and met your expectations. Our goal is to provide our guests with an exceptional experience, so we are grateful for your support and appreciation of our efforts.We will continue to strive for improvement in our services to ensure even better experiences for you in the future. Once again, thank you for your review, and we hope to have the opportunity to welcome you back to our hotel.Warm regards,Paweł MarzecDeputy General ManagerH15 Hotel Francuski

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Paweł Marzec - Deputy General Manager on Jun 14, 2023
Dear Guest,Thank you for your positive review of our hotel! We are honored that your stay with us was a success and exceeded your expectations. Our ultimate goal is to provide our guests with a truly exceptional experience, and we sincerely appreciate your support and recognition of our efforts.We remain committed to continuously improving our services to ensure that we can offer even better experiences in the future. Once again, we extend our gratitude for your review, and we genuinely hope to have the opportunity to welcome you back to our hotel.Warm regards,Paweł MarzecDeputy General ManagerH15 Hotel Francuski

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with friendly staff , close to everything .
Stayed 14 nights in May 2023
Response from Ewelina Wąsik - Assistant Front Office Manager on Jun 11, 2023
Dear Mr. John,Thank you for your feedback.We are pleased to read that you had a great experience staying at our hotel.. Thank you for your kind words about Staff Members and cleanliness of the hotel.We hope to host you again in the future.Best Regards,

10/10 Excellent

Ronald

Stayed 1 night in May 2023
Response from Paweł Marzec - Deputy General Manager on Jun 5, 2023
Dear Ronald,Thank you for giving our hotel the highest rating! We are extremely pleased that you enjoyed your stay with us. We are glad that our services and staff met your expectations and that your stay was pleasant.We believe that the high rating is a confirmation of our efforts and commitment to providing our guests with an excellent experience. Thank you for appreciating our diligence and attention to detail.We are delighted that you had the opportunity to take advantage of our amenities and that we were able to contribute to a successful stay. We hope to have the opportunity to host you again at our hotel and provide you with another unforgettable experience.Best regards,Paweł MarzecDeputy General ManagerH15 Hotel Francuski

10/10 Excellent

randy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Paweł Marzec - Deputy General Manager on May 21, 2023
Dear Randy,Thank you for sharing your feedback with us. We truly appreciate it. We are delighted to hear that you gave our services a top rating. When planning your next visit to Krakow, we would be honored if you chose H15 Hotel Francuski once again. Thank you once more, and we look forward to welcoming you back in the future.Best regards,Paweł MarzecDeputy General ManagerH15 Hotel Francuski

10/10 Excellent

Ronald

Stayed 3 nights in May 2023
Response from Paweł Marzec - Deputy General Manager on May 21, 2023
Dear Ronald,Thank you for taking the time to share your opinion with us. I'm glad you rated our services to the maximum. We hope that during your next visit to Krakow you will also choose H15 Hotel FrancuskiBest regards,Paweł MarzecDeputy General ManagerH15 Hotel Francuski

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional value
A lovely hotel with an amazing room which was spotless. Breakfast was great. We’ll be going again.
Stayed 1 night in May 2023
Response from Paweł Marzec - Cluster Deputy General Manager on May 7, 2023
Dear Mrs. Jane,Thank you for sharing your positive experience at our hotel. We're thrilled to read that the hotel and it's rooms has made an impression on you.Thank you for your kind words regarding the breakfast we serve.We are looking forward to welcoming you back for another visit in the future.

10/10 Excellent

R Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could not be more helpful!, My main complaint is that TV offerings in English are annoyingly limited. The rooms and dining options are less modern than Americans prefer, but are comfortable and sufficient. Again, the staff are the joy of this hotel.
Stayed 1 night in Apr 2023
Response from Paweł Marzec - Deputy General Manager on Apr 22, 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We're pleased to hear that our staff were able to assist you during your stay.We're sorry to hear that the TV offerings in English were limited. We are always looking for ways to improve the experience for our guests and will take this feedback into consideration.We appreciate your comments about the rooms and dining options. We understand that preferences can vary from person to person, but we strive to provide a comfortable and enjoyable experience for all of our guests.Once again, thank you for your review and we hope to have the opportunity to welcome you back in the future.Best regards,Paweł MarzecDeputy General ManagerH15 Hotel Francuski

10/10 Excellent

kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Wonderful staff they go out of their way to accommodate you for anything you might need. The restaurant is fabulous!! The location is perfect for seeing many sights. I would highly recommend this hotel to anyone!!💕❤️💕👍👍👍
Stayed 2 nights in Apr 2023
Response from Paweł Marzec - Deputy General Manager on Apr 22, 2023
Dear Guest,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you found our staff to be wonderful and accommodating. Providing exceptional customer service is one of our top priorities, and we're delighted to know that our team exceeded your expectations.We're also glad that you enjoyed our on-site restaurant and found our location to be perfect for seeing many sights. It's always gratifying to receive such positive feedback from our guests, and we appreciate your recommendation of our hotel to others.Thank you again for your review, and we hope to have the pleasure of welcoming you back to our hotel soon.Best regards,Paweł MarzecDeputy General ManagerH15 Hotel Francuski

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Paweł Marzec - Cluster Deputy General Manager on Mar 15, 2023
Dear Mr. Keith,Thank you for sharing your opinion about staying in H15 Hotel Francuski.We are happy to see that you have given it such high notes. We hope that we will have the opportunity to host you again.Best Regards,

10/10 Excellent

Mateusz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location!
Stayed 1 night in Feb 2023
Response from Paweł Marzec - Cluster Deputy General Manager on Feb 22, 2023
Dear Mr. Mateusz,Thank you for sharing your opinion about H15 Hotel Francuski.We are happy with the high notes that you assigned us. We would like also to thank you for appreciating the location we are in.See you next time!Best Regards,

10/10 Excellent

Katarzyna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Paweł Marzec - Front Office Manager on Jan 14, 2023
Szanowna Pani Katarzyno,Dziękujemy za pozostawienie opinii dotyczącej pobytu w H15 Hotelu Francuskim.Niezmiernie nam miło, że ocenia Pani hotel tak wysoko i mamy nadzieję gościć Panią ponownie w przyszłości.Do zobaczenia wkrótce!Z poważaniem

8/10 Good

Stanislaw

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Paweł Marzec - Front Office Manager on Jan 5, 2023
Dear Rafale,Thank you very much for your positive feedback after your stay. We hope that the 2 points deducted from your best rating can be improved during your next stay in Krakow. Best regards, Paweł Marzec Front Office Manager H15 Hotel Francuski

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is ideally situated for exploring Krakow - easy access from the train station and within short walking distance to Market Square. The staff were extremely helpful from arrival until checkout. The room was very comfortable. The hotel is very clean and welcoming. The breakfast and dinner menus are delightful - spoilt for choice! Highly recommend this hotel and will definitely return for another visit.
Response from Paweł Marzec - Front Office Manager on Dec 26, 2022
Dear Mrs. Elizabeth,We are delighted to read that the hotel has been reviewed by you in such a positive way. We are happy that you have felt welcomed and cared for duing your visit with us.We hope to see you very shortly!Best Regards,

10/10 Excellent

Stanislaw

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Paweł Marzec - Front Office Manager on Dec 25, 2022
Szanowny Panie Stanisławie,Dziękujemy za pozostawienie opinii dotyczącej pobytu w H15 Hotelu Francuskim.Cieszymy się widząc, że ocenia Pan nocleg w naszym hotelu tak wysoko.Mamy nadzieję, że będziemy mieli okazję ugościć Pana ponownie w przyszłości.Do zobaczenia!Z poważaniem,

10/10 Excellent

Truls

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in perfect location
The hotel offer a luxurious stay right in the middle of Krakow Old Town. All attractions are within walking distance, but still you are in a quiet surrounding. The breakfast was very good and the service superb
Stayed 5 nights in Dec 2022
Response from Paweł Marzec - Front Office Manager on Dec 16, 2022
Dear Guest,Thank you for taking the time to share your opinion with us. We are very pleased that you appreciated the breakfast and our service. Such kind words are an additional motivation to constantly improve the quality of our services. We invite you again to the H15 Hotel Francuski.Best regards,Paweł MarzecFront Office Manager

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Krakow
Great location , lovely hotel, friendly staff … we had three rooms … all the same price , each was different…
Stayed 2 nights in Dec 2022
Response from Paweł Marzec - Front Office Manager on Dec 7, 2022
Dear Guest,Thank you very much for taking the time to rate us. We are honored to have hosted you at our hotel. I am very pleased that you appreciated our team, it is an additional motivation to improve the quality of our service every day. The hotel is located in a historic landmark of the city of Krakow and is a historical monument, hence each room is unique and different. There are no two identical rooms in our hotel. We hope that during your next visit you will visit our other rooms.Best regards,Paweł MarzecFront Office ManagerH15 Hotel Francuski

10/10 Excellent

Klaudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel - fully recommend it!
Stayed 3 nights in Nov 2022
Response from Paweł Marzec - Front Office Manager on Nov 28, 2022
Dear Guest,Thank you very much for sharing your opinion about your stay at our hotel. We are honored to have hosted you. We look forward to seeing you again!Best regards,Paweł MarzecFront Office ManagerH15 Hotel Francuski

10/10 Excellent

Marcus Ash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a beautiful hotel at a reasonable price. The restaurant is also great.
Stayed 3 nights in Oct 2022
Response from Paweł Marzec - Front Office Manager on Nov 14, 2022
Dear Guest,Thank you for sharing your opinion about H15 Hotel Francuski.We hope that when you will be back in the city, you will choose our hotel once again.Best Regards,Paweł MarzecFront Office ManagerH15 Hotel Francuski

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The hotel was classy. The location is quiet but just 50 yards from all of the action in Krakow.
Stayed 3 nights in Oct 2022
Response from Paweł Marzec - Front Office Manager on Oct 23, 2022
Dear Mr. David,Thank you for reviewing H15 Hotel Francuski.We are grateful for appreciatng our Staff Members with your kind words. We are always making our best afford, so every Guest could feel welcomed.We hope that during your next visit in Cracow, we will have a chance to host you again.Best Regards,

10/10 Excellent

Oleksandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Було дуже гарно, вишукано,затишні номери, прекрасний сервіс
Stayed 1 night in Oct 2022
Response from Paweł Marzec - Front Office Manager on Oct 23, 2022
Dear Mrs. Oleksandra,Thank you for reviewing H15 Hotel Francuski.We are happy to read that we have met your expectations. Thank you for your kind words regarding our Staff Members and the interios of the hotel.We belive that your stay will remain a good memory for you, and that we will have the opportunity to host you again in the future.Best Regards,

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, lots of character, clean. Staff will help you with anything.
Stayed 3 nights in Oct 2022
Response from Paweł Marzec - Front Office Manager on Oct 16, 2022
Dear Mr. Dave,Thank you for your time spent on reviewing H15 Hotel Francuski.It is a pleasure to read that you are appreciating the style in which hotel has been made in as well as the service provided by our staff members.We are glad that you felt welcomed, and we invite you to stay with us once again in the future.See you soon!Best Regards,

10/10 Excellent

Carlos

Stayed 2 nights in Sep 2022
Response from Paweł Marzec - Cluster Deputy General Manager on Feb 24, 2023
Dear Mr. Carlos,We are happy to see that your stay has been satisfying. Thank you for such high rating.We hope that we will have the opportunity to host you again, when you will be visiting Cracow in the future.Best Regards,