Title: H15 Palace, a Luxury Collection Hotel, Krakow - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # H15 Palace, a Luxury Collection Hotel, Krakow Luxury hotel with a full-service spa and a fitness center ![Lobby](https://images.trvl-media.com/lodging/53000000/52550000/52546000/52545974/d34c8f4a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![1 bedroom, hypo-allergenic bedding, down comforters, minibar](https://images.trvl-media.com/lodging/53000000/52550000/52546000/52545974/0ce70cd7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/53000000/52550000/52546000/52545974/b095343e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![1 bedroom, hypo-allergenic bedding, down comforters, minibar](https://images.trvl-media.com/lodging/53000000/52550000/52546000/52545974/ffb27e15.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity](https://images.trvl-media.com/lodging/53000000/52550000/52546000/52545974/6e1e36f3.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel H15 Luxury Palace - Destigo Hotels, in Kraków's Old Town, offers a peaceful retreat. Guests can book body treatments at H15 SPA, swim in the indoor pool, and use WiFi to plan their adventures. Visitors consistently praise the attentive staff and well-maintained property. VIP Access 9.8 Exceptional ## Popular amenities - - - - - Bar - Pet-friendly VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct. 31 - Nov. 1](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=52545974&PinnedHotelID=52545974&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=52545974&PinnedHotelID=52545974&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 1 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=52545974&PinnedHotelID=52545974&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=52545974&PinnedHotelID=52545974&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=52545974&PinnedHotelID=52545974&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=52545974&PinnedHotelID=52545974&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=52545974&PinnedHotelID=52545974&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=52545974&PinnedHotelID=52545974&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Junior Suite, 2 Single Beds, Non Smoking](https://images.trvl-media.com/lodging/53000000/52550000/52546000/52545974/36ce0f46.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 2 Twin Beds, Non Smoking ### Highlights Soundproofed Individually decorated Air conditioning Free cribs/infant beds Dining table Smart TV Hypo-allergenic bedding Down duvet - Sleeps 3 - 2 Twin Beds ![Junior Suite, 1 King Bed, Non Smoking](https://images.trvl-media.com/lodging/53000000/52550000/52546000/52545974/f49133d8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed, Non Smoking ### Highlights Soundproofed Individually decorated Air conditioning Free cribs/infant beds Dining table Smart TV Hypo-allergenic bedding Down duvet - Sleeps 3 - 1 King Bed ![Classic Room, 1 King Bed, Non Smoking](https://images.trvl-media.com/lodging/53000000/52550000/52546000/52545974/fbea22fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 1 King Bed, Non Smoking ### Highlights Soundproofed Individually decorated Air conditioning Free cribs/infant beds Dining table Smart TV Hypo-allergenic bedding Down duvet - Sleeps 2 - 1 King Bed ![Suite, 1 King Bed](https://images.trvl-media.com/lodging/53000000/52550000/52546000/52545974/782c8e2a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed ### Highlights Soundproofed Individually decorated Air conditioning Free cribs/infant beds Dining table Smart TV Hypo-allergenic bedding Down duvet - Sleeps 3 - 1 King Bed ![Classic Room, 2 Single Beds, Non Smoking](https://images.trvl-media.com/lodging/53000000/52550000/52546000/52545974/804ac05b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 2 Twin Beds, Non Smoking ### Highlights Soundproofed Individually decorated Air conditioning Free cribs/infant beds Dining table Smart TV Hypo-allergenic bedding Down duvet - Sleeps 2 - 2 Twin Beds ## You may also like Ad ![Alfresco dining, serves lunch and dinner](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/93000000/92140000/92139800/92139765/w5000h4163x0y3-a60ba1cd_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Stradom House, Autograph Collection Kraków City Centre - Pool - Spa - Pet-friendly - Free WiFi 9.6 Exceptional 111 reviews CA $258 CA $279 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Krakow-Hotels-Stradom-House.h92139765.Hotel-Information?chkin=2025-11-23&chkout=2025-11-24&rm1=a2®ionId=6035306&destination=Kraków (and vicinity)&destType=MARKET&latLong=50.06057,19.93763&searchId=43d3e945-c89b-4f4e-91d9-cec11d8aa405&top_cur=CAD) Ad ![Front of property](https://images.trvl-media.com/lodging/15000000/14620000/14619700/14619678/a1c41dc7.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Mercure Krakow Stare Miasto (Old Town) Kraków City Centre - 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Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.8 Exceptional 51 reviews CA $135 CA $145 total includes taxes & fees Nov 16 - Nov 17 [](https://www.expedia.ca/Krakow-Hotels-TRIBE-Krakow-Old-Town.h111778746.Hotel-Information?chkin=2025-11-16&chkout=2025-11-17&rm1=a2®ionId=6035306&destination=Kraków (and vicinity)&destType=MARKET&latLong=50.06057,19.93763&searchId=43d3e945-c89b-4f4e-91d9-cec11d8aa405&top_cur=CAD) Ad ![Daily buffet breakfast (PLN 89 per person)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/79000000/78200000/78193200/78193179/3c9f26f0_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Place Krakow Krowodrza - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 189 reviews CA $123 CA $133 total includes taxes & fees Nov 16 - Nov 17 [](https://www.expedia.ca/Krakow-Hotels-Hyatt-Place-Krakow.h78193179.Hotel-Information?chkin=2025-11-16&chkout=2025-11-17&rm1=a2®ionId=6035306&destination=Kraków (and vicinity)&destType=MARKET&latLong=50.06057,19.93763&searchId=43d3e945-c89b-4f4e-91d9-cec11d8aa405&top_cur=CAD) Ad ![Free daily buffet breakfast](https://images.trvl-media.com/lodging/9000000/8760000/8757000/8756947/59d50c12.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hampton by Hilton Krakow Dąbie - 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Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 231 reviews CA $82 CA $88 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Krakow-Hotels-Ibis-Styles-Krakow-Centrum.h69533574.Hotel-Information?chkin=2025-11-23&chkout=2025-11-24&rm1=a2®ionId=6035306&destination=Kraków (and vicinity)&destType=MARKET&latLong=50.06057,19.93763&searchId=43d3e945-c89b-4f4e-91d9-cec11d8aa405&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/11000000/10540000/10538800/10538701/768efcd8.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### DoubleTree by Hilton Krakow Hotel & Convention Center Dąbie - Pool - Hot tub - Spa - Pet-friendly 9.4 Exceptional 502 reviews CA $135 CA $145 total includes taxes & fees Nov 16 - Nov 17 [](https://www.expedia.ca/Krakow-Hotels-DoubleTree-By-Hilton-Krakow-Hotel-Convention-Center.h10538701.Hotel-Information?chkin=2025-11-16&chkout=2025-11-17&rm1=a2®ionId=6035306&destination=Kraków (and vicinity)&destType=MARKET&latLong=50.06057,19.93763&searchId=43d3e945-c89b-4f4e-91d9-cec11d8aa405&top_cur=CAD) Ad ![Meeting facility](https://images.trvl-media.com/lodging/2000000/1560000/1551500/1551423/a684040d.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Pod Roza Kraków Old Town - Spa - Pet-friendly - Free WiFi - Restaurant 9.6 Exceptional 174 reviews CA $222 CA $240 total includes taxes & fees Nov 16 - Nov 17 [](https://www.expedia.ca/Krakow-Hotels-Hotel-Pod-Roza.h1551423.Hotel-Information?chkin=2025-11-16&chkout=2025-11-17&rm1=a2®ionId=6035306&destination=Kraków (and vicinity)&destType=MARKET&latLong=50.06057,19.93763&searchId=43d3e945-c89b-4f4e-91d9-cec11d8aa405&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKrakow-Hotels-H15-Palace-Hotel.h52545974.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKrakow-Hotels-H15-Palace-Hotel.h52545974.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C50.06434%2C19.93959&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=cODSBmbUukc10AlyZ1JrNvzNUyI=) ul. Sw. Jana 15, Kraków, 31-017 #### What's nearby - Main Market Square - 3 min walk - 0.3 km - Royal Road - 3 min walk - 0.3 km - St. Mary's Basilica - 5 min walk - 0.4 km - Galeria Krakówska - 6 min walk - 0.6 km - Wawel Castle - 17 min walk - 1.4 km #### Getting around - Kurdwanów P+R Station - 9 min drive - Kraków Główny Station - 16 min walk - John Paul II - Balice Airport (KRK) - 37 min drive #### Restaurants - ‪Trattoria Degusti - ‬2 min walk - ‪Karmello Chocolatier - ‬3 min walk - ‪KFC - ‬2 min walk - ‪Pijalnia Wódki i Piwa - ‬3 min walk - ‪Lindo Bar - ‬2 min walk ## About this property ### H15 Palace, a Luxury Collection Hotel, Krakow Luxury hotel near Main Market Square Located close to Wawel Castle, H15 Palace, a Luxury Collection Hotel, Krakow provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. Indulge in a massage, a body treatment, and a body scrub at the onsite spa. Free in-room WiFi is available to all guests, along with a gym and conference space. Additional perks include: - An indoor pool along with sun loungers - Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and access to a nearby indoor pool - Concierge services, tour/ticket assistance, and a 24-hour front desk - Massage treatment rooms, smoke-free premises, and multilingual staff - Guest reviews give top marks for the helpful staff and first-rate property condition Room features All 70 individually decorated rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes. Extra conveniences in all rooms include: - Hypo-allergenic bedding, down comforters, and free cribs/infant beds - Bathrooms with heated floors and rainfall showers - 49-inch Smart TVs with satellite channels - Wardrobes/closets, LED light bulbs, and electric kettles ## Similar properties ![2 restaurants, breakfast, lunch, dinner served; Italian cuisine](https://images.trvl-media.com/lodging/19000000/18440000/18436300/18436288/3d642842.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Grand Krakow Old Town Kraków Old Town - Pool - Hot tub - Spa - Pet-friendly 9.6 Exceptional 1,000 reviews CA $264 CA $285 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=18436288&PinnedHotelID=18436288&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, steam room, 2 treatment rooms, massages](https://images.trvl-media.com/lodging/3000000/2040000/2034900/2034801/d9b4a48c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Saski Krakow, Curio Collection by Hilton Kraków Old Town - 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Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=541802&PinnedHotelID=541802&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/2000000/1560000/1559000/1558964/6d3d3953.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Stary Kraków Old Town - Pool - Spa - Pet-friendly - Free WiFi 9.4 Exceptional 805 reviews CA $328 CA $355 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=1558964&PinnedHotelID=1558964&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/2000000/1070000/1060300/1060262/2afb759e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sheraton Grand Krakow Kraków City Centre - Pool - Spa - Pet-friendly - Free WiFi 9.4 Exceptional 1,000 reviews CA $223 CA $241 total includes taxes & fees Nov 16 - Nov 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=1060262&PinnedHotelID=1060262&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Offsite parking available (PLN 150 per day) - 24-hour roundtrip airport shuttle (surcharge) ### Food and drink - Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: PLN 180 for adults and PLN 90 for children - A bar/lounge - A coffee shop/cafe - A restaurant ### Things to do - Bicycle storage - Bicycle tours - Full-service spa - Gym - Indoor pool - Indoor pool (guest access) - Sauna ### Family friendly - Dining table - In-room crib - Indoor pool - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Proposal/romance packages - Tour and ticket assistance ### Business services - 1,184 square feet of conference space - Meeting rooms ### Outdoors - Pool loungers ### Full-service spa - 2 treatment rooms - Body scrubs - Couples treatment rooms - Facials - Hot tub - Massage - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Visual alarms in hallways - Wheelchair accessible (may have limitations) - Wheelchair-accessible gym - Wheelchair-accessible path to elevator - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa ### More - At least 80% lighting from LEDs - Banquet hall - Biodegradable drinking straws available - Comprehensive recycling policy - Double-glazed windows - Eco-friendly cleaning products used - Local artist showcase - Local culture and ecosystem education - Locally-owned and organized tours and activities - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable tableware - Smoking not allowed - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options - Water dispenser usage encouraged ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter - Free crib - Hypo-allergenic bedding ### Bathroom - Bathrobes - Bathtub or shower - Free toiletries - Hair dryer - Heated bathroom floor - Private bathroom - Rainfall showerhead - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 49-inch smart TV with satellite channels ### Food and drink - Coffee/tea maker - Dining table - Electric kettle - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Bulk dispensers for toiletries - Desk - Eco-friendly toiletries - Electrical adapters - Energy-saving switches in guestrooms - Free local calls - Free long-distance calls - Heating (climate-controlled) - Individual decor - Iron/ironing board - Laptop workspace - LED lighting - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of PLN 200 per pet, per day, plus a one-time cleaning fee of PLN 540 Service animals are welcome, and are exempt from fees Up to 22 lbs per pet Pets cannot be left unattended Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately PLN 180 for adults and PLN 90 for children - Airport shuttle fee: PLN 170 per vehicle (one-way, maximum occupancy 3) - Nearby parking fee: PLN 150 per day (656 ft away) - Pet fee: PLN 200 per pet, per day plus PLN 540 one-time cleaning fee - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property uses eco-friendly cleaning products Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) ### We should mention Pool access available from 7:00 AM to 10:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Children under 14 years old are not allowed in the spa without adult supervision ### Property is also known as H15 Palace Hotel Hotel H15 Luxury Palace H15 Destigo Hotels Krakow Hotel H15 Luxury Palace Destigo Hotels Hotel H15 Luxury Palace - Destigo Hotels Hotel Hotel H15 Luxury Palace - Destigo Hotels Kraków Hotel H15 Luxury Palace - Destigo Hotels Hotel Kraków ## Frequently asked questions ### Does H15 Palace, a Luxury Collection Hotel, Krakow have a pool? > Yes, this property has an indoor pool. Pool access is from 7:00 AM–10:00 PM. ### How much does it cost to stay at H15 Palace, a Luxury Collection Hotel, Krakow? > As of Oct 31, 2025, prices found for a 1-night stay for 2 adults at H15 Palace, a Luxury Collection Hotel, Krakow on Nov 6, 2025 start from CA $314.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Krakow-Hotels-H15-Palace-Hotel.h52545974.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is H15 Palace, a Luxury Collection Hotel, Krakow pet-friendly? > Yes, this property allows pets with a maximum weight of up to 22 lbs per pet. There's a fee of PLN 200 per pet, per day. A cleaning fee of PLN 540 also applies. Service animals are exempt from fees. ### What time is check-in at H15 Palace, a Luxury Collection Hotel, Krakow? > Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at H15 Palace, a Luxury Collection Hotel, Krakow? > Check-out is at noon. ### Does H15 Palace, a Luxury Collection Hotel, Krakow provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of PLN 170 per vehicle applies. ### Where is H15 Palace, a Luxury Collection Hotel, Krakow located? > Located in Kraków Old Town, this luxury hotel is within a 5-minute walk of Florianska Street and Main Market Square. Czartoryski Museum and Royal Road are just steps away. Kraków Główny Station is 16 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## H15 Palace, a Luxury Collection Hotel, Krakow Reviews 9.8 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 10 Cleanliness ### 9.8 Amenities ### 9.8 Staff & service ### 9.6 Eco-friendliness ### 10 Property conditions & facilities 10 - Excellent 439 8 - Good 33 6 - Okay 12 4 - Poor 2 2 - Terrible 6 ### 10/10 Excellent #### Maria Sep 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel was clean, beautiful, modern and in a great location, but what made it even better was the truly outstanding service of every employee. Would definitely stay there again! ##### Maria Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### John Aug 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel in a great location. Employees went out of their way to be accomodating. ##### John Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Matteo Jul 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing location and beautiful, upscale hotel ##### Matteo Stayed 5 nights in Jun 2025 ### 10/10 Excellent #### michael Jun 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Beatiful hotel excellent service perfectly located ##### michael Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### peter May 14, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent stay ##### peter Stayed 7 nights in May 2025 ### 10/10 Excellent #### Michal Sep 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice hotel. The staff was nice and helpful, only some things were too complicated (payment and claiming the malfunction of switches and lights in the bathroom). But overall great. ##### Michal Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### jameson Aug 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely amazing property. Their pool and spa services are incredible. Friendly and welcoming staff. Walking distance to everything. Everything was just perfect. You can tell they put a lot of effort into making sure every detail is high end. Would definitely stay again! ##### jameson Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Miroslaw Aug 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel, just minutes from the Main Square, Sukiennice and Mariacki church . The customer service was top-notch. The staff went above and beyond to help us. We will definitely return to this hotel. ##### Miroslaw Stayed 6 nights in Jun 2025 ### 10/10 Excellent #### Manuel Jun 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property is very well maintain. Staff was very helpful. The breakfast was amazing. ##### Manuel Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Sarah Jul 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort So well taken care off. ##### Sarah Stayed 3 nights in Jul 2025 ### 8/10 Good #### Linda Jun 12, 2025 Liked: Cleanliness, amenities, property conditions & facilities Close walk to the Old Town. Concierge gave excellent restaurant recommendations. ##### Linda Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Rita Mar 12, 2025 Liked: Cleanliness, amenities, property conditions & facilities Nice hotel in a convenient location. ##### Rita Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### lisa Jun 24, 2025 Liked: Cleanliness, amenities, property conditions & facilities beautiful hotel with fabulous room. love the shower. received a nice welcome gift too ##### lisa Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Caroline Feb 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great hotel ##### Caroline Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Winfield Jul 19, 2025 Liked: Staff & service, amenities, property conditions & facilities What did I like ? Everything. Incredible staff. Beautiful room. Walk easily to the entire city center. Fantastic hotel in a fantastic city. ##### Winfield Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Staci Sep 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property is immaculate, beautiful and convenient with top-tier service and a 5-star breakfast that should not be missed. Rooms are above average but not perfect. Upgraded room but bit boxy although the lovely, high ceilings give it charm + still able to keep room very cool. Also, took a few days to not get water everywhere during shower + lighting option in bathroom are too bright. Still, excellent, highly recommended, experience and I cannot emphasize enough: do not miss breakfast!!!!!!!! ##### Staci Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Elizabeth Mar 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful hotel, perfect location short walk down a quiet street to the main square and next to a fabulous museum. Lovely breakfast and spa facilities. ##### Elizabeth Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Javier Jul 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing!!!! ##### Javier Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Charlotte May 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel! We had an excellent stay: hotel was clean, staff very helpful, and the spa and facilities were great. The location was ideal, just a short walk to the main square but further enough away for it to be quiet at night. Would highly recommend. ##### Charlotte Stayed 3 nights in Apr 2025 ### 6/10 Okay #### Jessica Jul 28, 2025 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service This hotel is beautiful, convenient and well located. Unfortunately, 2 of the staff members were so shockingly rude that my entire experience there was tainted. Even more disappointing was that their attitude seemed so pointed that it felt like racism :( Such a shame for such a gorgeous hotel in such a wonderful city. ##### Jessica Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Verified traveller Apr 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We had a wonderful stay. Outstanding service. Perfect location and within walking distance to most of the attractions in Krakow Oldtown. ##### Verified traveller Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Marie Mar 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were friendly. Breakfast was nice. ##### Marie Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Stephane May 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We stayed at the H15 palace for 3 nights. Great location with easy access to town square, shopping etc. Train station is a 10 minute walk. The hotel was recently renovated. Our bathroom was super nice! Really enjoyed our stay. ##### Stephane Stayed 3 nights in May 2025 ### 10/10 Excellent #### Jillian Apr 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### One of the best hotels we have stayed in. It was my husband's birthday. H15 really looked after him and made our stay very special. ##### Jillian Stayed 3 nights in Apr 2025 ### 8/10 Good #### Brett Dec 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very happy good location highly recommended ##### Brett Stayed 3 nights in Dec 2024 ## Expedia's Latest Trends ### Hotels > [Playabachata](https://www.expedia.ca/Puerto-Plata-Hotels-Playabachata-Resort-All-Inclusive.h23089497.Hotel-Information) > > [All Inclusive Resorts and Hotels in Aruba](https://www.expedia.ca/Destinations-In-Aruba-All-Inclusive-Hotel.0-0-d9-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Sandman Signature Prince George Hotel](https://www.expedia.ca/Prince-George-Hotels-Sandman-Signature-Prince-George-Hotel.h3987864.Hotel-Information) > > [Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Gros-Islet-Hotels-Royalton-Saint-Lucia-Resort-Spa-All-Inclusive.h15446956.Hotel-Information) > > [Park Inn by Radisson Krakow](https://www.expedia.ca/Krakow-Hotels-Park-Inn-By-Radisson.h2570268.Hotel-Information) > > [JR WEST GROUP VIA INN Iidabashi Korakuen](https://www.expedia.ca/Tokyo-Hotels-Via-Inn-Iidabashi-Korakuen.h36680086.Hotel-Information) > > [Hotels near Macnab Wing of the Holy Cross Hospital](https://www.expedia.ca/Macnab-Wing-Of-The-Holy-Cross-Hospital-Hotels.0-l553248621532864410-0.Travel-Guide-Filter-Hotels) > > [Residence Inn by Marriott Cape Canaveral Cocoa Beach](https://www.expedia.ca/Cape-Canaveral-Hotels-Residence-Inn-By-Marriott-Cape-Canaveral-Cocoa-Beach.h1349758.Hotel-Information) > > [Holiday Inn Krakow City Centre by IHG](https://www.expedia.ca/Krakow-Hotels-Holiday-Inn-Krakow-City-Centre.h805818.Hotel-Information) > > [Bavarian Lodge](https://www.expedia.ca/Leavenworth-Hotels-Bavarian-Lodge.h10071694.Hotel-Information) > > [Casino Hotels in Fiji](https://www.expedia.ca/Destinations-In-Fiji-Casino-Hotel.0-0-d57-tCasinoHotel.Hotel-Filter-Destinations) > > [Motels Canmore](https://www.expedia.ca/Canmore-Motels.d10131-aaMotels.Travel-Guide-Accommodation) > > [Cheap Hotels in Prince George](https://www.expedia.ca/Prince-George-Hotels-Cheap-Hotels.0-0-d4125-tCheapHotels.Travel-Guide-Filter-Hotels) > > [Hard Rock Hotel Riviera Maya - All Inclusive](https://www.expedia.ca/Puerto-Aventuras-Hotels-Hard-Rock-Hotel-Riviera-Maya-All-Inclusive.h447258.Hotel-Information) > > [Bahia Principe Grand Jamaica - All Inclusive](https://www.expedia.ca/Montego-Bay-Hotels-Bahia-Principe-Grand-Jamaica-All-Inclusive.h1576054.Hotel-Information) ### Flights > [Air Canada](https://www.expedia.ca/Air-Canada-Flights.cAC.Travel-Guide-Airlines) > > [Flights from Lapu-Lapu (CEB) to Del Carmen (IAO)](https://www.expedia.ca/lp/flights/ceb/iao/cebu-to-siargao) > > [Air Canada Vancouver (YVR) to Toronto (YYZ) flights](https://www.expedia.ca/lp/flight-routes/air-canada-from-vancouver-intl-to-pearson-intl/ac/yvr/yyz) > > [flights from greater fredericton intl airport](https://www.expedia.ca/lp/airports/yfc/flights-from-greater-fredericton-intl-airport) > > [Flights from Seattle (SEA) to Los Angeles (LAX)](https://www.expedia.ca/lp/flights/sea/lax/seattle-to-los-angeles) > > [Flights from Delhi (DEL) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/del/yyz/delhi-to-toronto) > > [Flights from Toronto (YYZ) to Vancouver (YVR)](https://www.expedia.ca/lp/flights/yyz/yvr/toronto-to-vancouver) > > [Flights from Edmonton (YEG) to Bengaluru (BLR)](https://www.expedia.ca/lp/flights/yeg/blr/edmonton-to-bengaluru) > > [Flights from Phoenix (PHX) to San Diego (SAN)](https://www.expedia.ca/lp/flights/phx/san/phoenix-to-san-diego) ### Activities > [Things to do in Coron](https://www.expedia.ca/Things-To-Do-In-Coron.d10497.Travel-Guide-Activities) ### Packages > [Minot Vacations](https://www.expedia.ca/Minot.d2392.Destination-Travel-Guides) > > [Dubai Vacations](https://www.expedia.ca/Dubai.d1079.Destination-Travel-Guides) > > [Tahiti](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations/180103/Tahiti) > > [Funtasia Fun Park](https://www.expedia.ca/Funtasia-Fun-Park-Fairmont-Hot-Springs.d6192902.Vacation-Attraction)