2 outdoor pools, open 10:00 AM to 6:00 PM, pool umbrellas, sun loungers

Reviews of PP Princess Resort

3.5 out of 5
PP Princess Resort
103, Muang, Ko Phi Phi, Krabi

Reviews

8.0

Very good

Rating 10 - Excellent. 203 out of 540 reviews" "
Rating 8 - Good. 191 out of 540 reviews" "
Rating 6 - Okay. 86 out of 540 reviews" "
Rating 4 - Poor. 38 out of 540 reviews" "
Rating 2 - Terrible. 22 out of 540 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall - We enjoyed our stay here and would recommend this hotel. The property is stunning with very nice rooms/bathrooms, a well set out pool and relax area and also the option to dine/drink on the beach. We did however, come across some small issues. The first was a miscommunication from the baggage handlers who didn't inform me that they would take my baggage in a trolley, go back to the pier and wait for more guests to fill up the trolley before bringing it to our room. This doesn't sound like much but for a few minutes we felt like we had been robbed, only taking me to run to the pier to figure out what was happening. I relayed my issue with the manager who apologised and said she would talk to her colleagues to be more clear about the process. In addition to this, our safe did not work and had to be fixed and our shower was dripping which was difficult to stop. These errors are minor and easily remedied so it doesn't impact our score and feeling for the hotel. It was a nice stay and our issues were taken care of by the friendly staff.

10/10 Excellent

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean room ( deluxe suite) staff very friendly and helpful great pool and location
Stayed 2 nights in Mar 2024

6/10 Okay

Samantha

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Dustin

Travelled with group
Liked: Amenities
Excellent stay. No phone in my room and TV had zero channels
Stayed 1 night in Mar 2024

8/10 Good

Ramil

Liked: Cleanliness, staff & service, property conditions & facilities
Resort was fine for what it was. Grounds could use some sprucing up but understanding given hot tropical conditions. The pool Villa were great with 2 floors and a semi-private pool shared amongst the 3 connected villas. Would stay again!
Stayed 1 night in Mar 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service
Not enough shade by the pool. Area in front of the pool needs tidying up. Shame as it could be a stunning view. Hotel clean and perfect for one night.
Stayed 1 night in Feb 2024

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Best accommodation on phi phi.
Stayed 2 nights in Feb 2024

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service
Has a long strip of beach and seating for guests, could be a tad cleaner or updated but overall decent stay. Staff were fantastic and helpful. The room itself was OK
Stayed 1 night in Feb 2024

8/10 Good

Josée

Travelled with partner
Amazing location on the beach and pool area. But room was dirty and outdated. It is very noisy all night because of night clubs on the beach directly beside the hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The only thing I would have to complain is that I had to pay for the gym extra and the staff wasn’t willing for one hour to put the AC lower per manager. I was training for a marathon, there were many people in the gym and the staff kept opening the doors with 90 degree weather. I understand they are trying to save money but I’m pretty sure an hour wouldn’t make a big difference for them but a big difference in my training when I was almost about to faint.
Stayed 5 nights in Jan 2024

10/10 Excellent

Philippa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Great location, clean and lovely friendly staff. Would stay again and I would recommend staying here.
Stayed 3 nights in Jan 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location. A little loud at night with the nearby beach club! The walkways could use a little more lighting. Also the greenery would be amazing if they would just clean it up a little. Also beware I was there 2 nights and only seen the sea at high tide once for a little bit of daylight. And when it’s low there is no water in front of the resort.
Stayed 2 nights in Jan 2024

6/10 Okay

Peter

Travelled with family
The property was due for a make over, looked a little tired. Music from the bar next door was way too loud and struggled to get a good night sleep.
Stayed 3 nights in Jan 2024

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast could have been much better. Really happy with the porter service from the ferry to the hotel, very efficient and friendly staff.
Stayed 2 nights in Nov 2023

6/10 Okay

RoseMarie

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The beds were comfy, and it's a good location. But there was a cockroach in the room and the bathroom was filthy. I was grateful we were only staying one night. Also, it's by nightclubs, so if you're a light sleeper, brung ear plugs.
Stayed 1 night in Nov 2023

8/10 Good

Davinder

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach front hotel. Friendly hotel staff.
Stayed 1 night in Oct 2023

8/10 Good

Neill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room V14. Nice beach front villas. Semi private pool. Great main pool area. Big comfortable room. Living area and bathroom. Super cold A/C. TVs with Netflix. Pillows were too tall and uncomfortable for me. Very noisy next beach party nearby until late. The bass shakes the room.
Stayed 1 night in Sep 2023

8/10 Good

Emill

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
cute but a little dirty
Stayed 1 night in Aug 2023

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
It was relaxing
Stayed 3 nights in Jul 2023

2/10 Terrible

Daniel

Travelled with group
Disliked: Cleanliness, staff & service
This is a 3* hotel at best. Rooms are not properly cleaned, I stayed in two different ones - the second even smelt of fish. Staff are unhelpful, don’t speak good English. No clear manager to complain to. Pool bar staff running a scam over charging, trying to charge different members of my group for same items. Asking for 1000bht up front to use the pool bed but not putting it towards our spend. Reception desk not interested in the complaint. I asked to move from the villa that you had to wade through a jungle to get to to an upstairs room, reception showed me the room, I paid for it for an extra night, then when I went to move in, they said it was gone she put me in a downstairs room with view of a construction site. Noise from neighbouring beach club can be heard til 3AM ish.
Stayed 2 nights in May 2023

8/10 Good

Toby

Liked: Cleanliness, amenities
Stayed 5 nights in Apr 2023

8/10 Good

Hila

Stayed 1 night in Apr 2023

6/10 Okay

Nicholas

Liked: Cleanliness, staff & service, room comfort
Beach bars the best
Hotel is very big, needs a little tlc but room was comfortable very private, the pool was ok but restricted seating. The beach was not good for snorkelling, the bars on the beach were incredible.
Stayed 2 nights in Mar 2023

8/10 Good

Bora

Stayed 4 nights in Mar 2023

6/10 Okay

Coco

Liked: Staff & service
Good location just nearby restaurants. However, bed was hard, ac only turns on when you put the key in place and we had cockroaches in our room which is somewhat expected for a room that is in an outdoor setting.
Stayed 1 night in Feb 2023

8/10 Good

Rami

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

2/10 Terrible

Jodie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
If you’re travelling with family avoid this hotel. Very very loud music until 3am. Bed rock hard. Very dirty. Pool area very dirty. My daughter got bit 32 time full of mosquitoes. Worse hotel we have ever staying in
Stayed 1 night in Jan 2023

10/10 Excellent

Dia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property allowed us to check in early which I really appreciate since I got pretty sea sick from the ride over to the island. Every staff member we came across were very friendly and helpful if we had a question. Location was probably the biggest pro for me.

10/10 Excellent

Mariangel, reading

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was absolutely blown away with the views from this property! The staff, accommodation and food were all great as well! Would definitely stay here again in the future and recommend others!
Stayed 1 night in Nov 2022

4/10 Poor

Daniel

Stayed 3 nights in Nov 2022

8/10 Good

Shannon

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The resort itself is a nice place, right on the water with a nice pool. But, the bed was the worst. It was so hard and uncomfortable. If you put a yoga mat on the floor and lay on it, that’s what this bed felt like.
Stayed 2 nights in Oct 2022

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stop
Missed boat of island no card no passport booked through app and showed photo copy of passport all good friendly staff good room would use again
Stayed 1 night in Oct 2022

8/10 Good

Ronald

Travelled with partner
Liked: Amenities
The good: view from the pool is great, location is unbeatable, room size is fair (luxury villa), easy access to the beach and staff @ the pool bar are really cool. The bad: bed is hard really hard, no light @ the pool at night, breakfast it ain't good everyday I went to coffee club, no light between villas so is dark at night, lots of cat I’m allergic to it so everyday on allegra! The ugly: I think that pillows smell might be old so pretty much I sleep with a towel that I bought as a pillow not all pillow but at least the one that I used it did, they need to improve the cleaning in the rooms. I think it is a great property they just need to do some changes starting on the hard beda and pillows.
Stayed 4 nights in Sep 2022

8/10 Good

Ka Ki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the port
Stayed 2 nights in Sep 2022

10/10 Excellent

Ronen

Stayed 2 nights in Aug 2022

6/10 Okay

Matthew

Disliked: Cleanliness
Average hotel let down by cleaning.
Tired Hotel. Location is great for central area, but cleaning needs to be addressed. Windows had hearts and lines drawn by previous guests fingers that had not been cleaned. The TV had no stations and a poor aerial that we raised with the staff who informed us that this had been corrected. There was also dust on the shelf above the bed. The pool area was great and staff are attentive. If they could just pay a bit more attention to cleaning and run checks that equipment is working, that would be great. Sea view that we were promised is questionable, it is, at best a part-sea view.
Stayed 2 nights in Aug 2022

8/10 Good

Cynthia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I love the staff they were very nice.
Stayed 1 night in Jun 2022

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible- Avoid
PP Princess is Not recommend unless your looking for a not cheap night and little sleep. As it’s location is next to the night club / bar beach area, very noisy until at least 3am. We paid extra for an enhanced beach view room with private pool. The room was in poor condition, items ether hanging off or missing from walls, the bed linen had holes in it. The bar only had single use paper cups, except for some plastic cocktail glasses. There was a reasonable choice for breakfast (go for the freshly made omelette) unfortunately all the hot food choices were poor as all stone cold. Need either 2000Bat deposit or a passport as will not accept credit card for it. Hence needed to pay at time for drinks at bars. After the night club/bars closed the supposed security staff we’re not effective as there were people in the private pools and having sex.
Stayed 1 night in Jun 2022

10/10 Excellent

Keyur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

6/10 Okay

Verified traveller

Pretty average but so is the whole Island
This place was ok. Our sliding balcony door wasn’t lockable which made us paranoid for the duration of our stay, luckily we were on the first floor and not the ground floor. The hotel is quite old and the shower didn’t drain properly. House keeping came but forgot to leave essentials like toilet paper and clean glasses which was inconvenient. I’d probably not stay there again or Phi Pho really. The location of the hotel was good though and did have a stunning view over the pool to the sea.
Stayed 3 nights in May 2022

10/10 Excellent

Mazahir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Douglas Atsuyuki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of cats in and around the property. Nice pool area.
Stayed 2 nights in May 2022

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay here. The location is great, right in the middle of the shops on one end, and then facing directly onto the beach at the other end. The pool is great, with huge day beds as well as deck chairs to use. Breakfast was good enough. I think a lot of the property isn’t currently being used, probably due to covid reducing demand, as there were a few empty buildings - e.g on-site restaurant and some other outdoor areas that were a bit neglected. That didn’t matter to us though. Overall was a pleasant stay and would stay again.
Stayed 3 nights in Apr 2022

4/10 Poor

Christer

Stayed 2 nights in Apr 2022

10/10 Excellent

Melvin

Stayed 5 nights in Apr 2022

8/10 Good

hagay

Stayed 1 night in Mar 2022

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel prices, hostel conditions
Stayed 4 nights in Mar 2022

10/10 Excellent

damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Asaf

Stayed 1 night in Mar 2022

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022