Outdoor pool, pool umbrellas
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Reviews of Koh Ngai Cliff Beach Resort

3 out of 5
Koh Ngai Cliff Beach Resort
Kohhai, Ko Lanta, Trang

Reviews

7.8

Good

Rating 10 - Excellent. 27 out of 94 reviews" "
Rating 8 - Good. 40 out of 94 reviews" "
Rating 6 - Okay. 19 out of 94 reviews" "
Rating 4 - Poor. 6 out of 94 reviews" "
Rating 2 - Terrible. 2 out of 94 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Brenda

Travelled with group
Liked: Cleanliness, staff & service
The pool was amazing. For mid-seventy year old folks, the steps were a little bit of a challenge and better hand rails would be an added plus. Walking the beach at high tide was very dangerous. Therefore, the path/walk to the neighboring resorts should be more developed and obvious.
Stayed 3 nights in Feb 2024

8/10 Good

Grant, West Kelowna

Liked: Cleanliness, staff & service, property conditions & facilities
I’d stay again. Property looks like it once would host more people. Staff great. Rooms clean housekeeping good. Food available was good. Included breakfast was typical Thai buffet omelet station, toast. Pancakes French toast Thai noodles sliced ham Thai sausages fresh fruit salad. Coffee cereal etc. only negatives perhaps it’s at end of beach. When you get off speed boat they will transfer you by long boat up the beach. Also hotel is built on the hillside so if you have mobility issues prob not a good choice Wonderful infinity pool at top. No beach though. Have to walk down a path 100 feet to hit the gorgeous km of beach As is typical, lots of garbage strewn in areas off the beach which is sad. Very quiet island. Stat there to enjoy relaxing, get a massage or two, and chill Beautiful water
Stayed 3 nights in Jan 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ver get bored of the views!
3 night stay in January 2020. Fantastic views from the whole hotel, rooms, pool and restaurant. Nice breakfast included, nice breeze across hotel areas. Restaurant food was nice. Rooms spacious and comfy. Beach and snorkelling are easy to access at the front. Nicer beach for swimming just along the beach. The next restaurant along the beach is called Light my fire, very nice food and music and staff, recommended. Arranged speed boat back to Koh Lanta with the hotel at a decent price. You can easily walk the length of the beach and see the other hotels and restaurants along the beach. Nice and quiet. WiFi fine in room and throughout hotel.
Stayed 3 nights in Jan 2020
Response from Sunee F on Jan 27, 2020
Dear Khun Paul, Really appreciate your great review and your staying with us. Your comments on fantastic views, nice breakfast, food, overall resort atmosphere, and comfortable room mean a lot to us. We're very grateful. Thank you so much and looking forward to serving you again at the resort in the near future. Truly yours

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019
Response from Sunee F on Apr 2, 2019
Thank you for staying with us and really appreciate this review. Warmest regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommended!
The room was great, clean and spacious. The pool was not overly busy which meant it was a great spot for peace and quiet. The views are incredible - from the pool especially but also from the rooms. I stayed in 520 which was close to the pool and at the top of the resort. There is a golf buggy they use to run you up the hill which is brilliant in the heat! Breakfast was average, options limited. Dinner at the restaurant was great - brilliant service and good food. The staff were all very friendly and helpful. I booked boat tickets from the reception and also did a snorkeling/island tour. Wifi available with a strong connection (including video calls). Located at one end of the beach it's tucked away but it is easy to walk along the beach and find other places to eat/have drinks. Overall a fabulous stay and I would certainly recommend for a quiet getaway.
Stayed 5 nights in Mar 2019
Response from Sunee F on Mar 22, 2019
Dear Khun Anonymous, Thank you so much for choosing to stay with us and for taking your time posting this great review on Expedia PartnerCentral. Really appreciate your feedback and wonderful comments on the incredible view, the great dinner and very friendly and helpful staff during your stay with us. So grateful with 'Definitely recommended'. This means a great deal to us! We're so happy that you had a fabulous stay. Thank you very much once again and can't wait to serve you at your next stay. Sincerely,

10/10 Excellent

Mam, Minnesota, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is less busy and less tourist, you can have the beach to swim all for yourself at times. The staffs are very attentive and friendly. Either you want authentic Thai food or Western fair, they can accommodate very well, and the seafood here is as fresh as the ocean can provide. I really feel like it was the real vacation for a very long time.
Stayed 3 nights in Jan 2019
Response from Sunee F on Feb 8, 2019
Dear Khun Mam, Thank you for choosing to stay with us and for taking your time posting the review on Expedia Partner Central. We're very happy to hear that you really felt like it was the real vacation for a ery long time. We're grateful for your nice and kind feedback and observations. Really appreciate your comments on the surrounding, attentive and friendly staff, and as-fresh-as-the-ocean-can-provide seafood. This means a lot to us. Thank you once again and looking forward to welcome you back in the near future. Sincerely,

10/10 Excellent

ester revital

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy the stunning view , the great swimming pool and the jungle around . Ray will help you whatever you need , always with a smile . I would like the lunch menu to have more Thai dishes.
Stayed 4 nights in Nov 2018
Response from Sunee F on Dec 6, 2018
Dear Khun revital, We are so grateful for choosing to stay with us and for taking the time to post this great review on Expedia PartnerCentral. We're very happy that you enjoy the stunning view, great swimming pool and the jungle. Your comment on Ray has been relayed to him and he promised to keep up with his smile and hospitality. Thank you so much for your advice on the Thai menu. This also was relayed to the management. Thank you once again and looking forward to serving you again at the resort soon. Yours,

8/10 Good

Kamil, Polska

Liked: Staff & service
Disliked: Cleanliness
Świetne lokalizacja z widokiem na morze
Hotel jest położony na wysokim klifie i roztaczają się z niego przepiękne widoki. Minusem jest trudność dostania się do swojego pokoju, ale na szczęście obsługa dowozi gości... meleksem, co jest fajnym przeżyciem :)
Stayed 3 nights in Mar 2018
Response from Sunee F on Apr 14, 2018
Dear Khun Kamil, Thank you so much for choosing to stay with us and for taking the time to post the review on Expedia PartnerCentral. We are happy that you had a nice experience with the service. We have reviewed your feedback with all parties concerned and we regret about the poor breakfast, which might have happened from the language problem on the part of our staff, and for that we sincerely apologize. Thank you once again and looking forward to welcoming you back. Sincerely yours,

8/10 Good

Andy

Liked: Staff & service
friendly and helpful staff
Hotel was a little tired and run down. The cleanliness was slightly below average but the staff were very helpful and friendly. Great pool
Response from Sunee on Mar 31, 2017
Dear Khun Andy - We're grateful for choosing to stay with us and for taking the time to post the review. Really appreciate you recognising the team and your comment was reported to the management. Hope to welcome you back again.

10/10 Excellent

Zaneta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful view from the room and swimming pool
The view from the room facing Andaman sea and hills in it was amazing. Swimming pool on the top is the one of the best things of this resort. Staff was very friendly and welcoming. You need to walk to the room, which are on the top of the hill - for older people it could be problematic.
Response from General Manager on Dec 27, 2016
Dear Khun Zeneta, We're so grateful for staying at our resort and thank you so much for taking the time to write this wonderful review on Hotels.com. We're happy to work hard in order to make your stay as pleasant as we can. Wishing you a Happy New Year and hoping to welcome you back here again soon. Warmest regards,

10/10 Excellent

PAPA, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
7 days of relaxation
All rooms are on a hillside facing the ocean with great views if you are worried about getting to the room they are not bothered driving you there in a golf cart Rooms are clean and tidied every day rooms are fitted with air can and a fan, bar fridge with free bottled water daily
Response from Sunee F on Nov 29, 2016
Dear PAPA, we highly appreciate your wonderful review on Expedia. We are so pleased that you found the pool lovely, the rooms to be spacious, clean and comfortable with amenities and we appreciate you recognizing the friendly staff. We look forward to welcoming you back again soon. Sincerely,

6/10 Okay

Erik, Stockholm

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Great view
The pool is a must see but next time i will stay at another hotel. Hotel is old weak breakfast over prised food and lazy Staff.
Response from Sunee on Jun 25, 2016
Thank you very much Khun Erik for choosing to stay at our resort and for taking the time to write the review on Expedia. Thankful for your candid comments regarding over priced food and lazy staff, which I had shared with the management team. Best regards,

8/10 Good

Magnus, Väst

Liked: Staff & service
Disliked: Property conditions & facilities
Stair-exercising hotel with a braethtaking view
Overall ok hotel with a bit remote location at the end of the long beach. The on the hillside climbed up hotel is a trade off between not staying strait on a swimmable beach and the breathtaking view that the altitude gives. Hotel resturant is the only place that you can eat dinner at, but it is also really good. Prepare for stair-exercise
Response from Sunee on Jun 25, 2016
Thank you so much Khun Magnus for choosing to stay at our resort and for taking the time to write the review on Expedia. We're thankful for your feedback about our location on the cliffs with the breathtaking view as well as our food. However, our electronic cart is willing to help you with the climbing. Hope to welcome you back to our resort again soon. Warmest regards,

4/10 Poor

Lovisa , Gränna, Sweden

Liked: Cleanliness
Disliked: Property conditions & facilities
False marketing! Big disappointment!
Me and my husband booked Cliff beach resort for three nights, and we were really looking forward to our visit. We watched the beautiful pictures on the booking site and read about the private beach, the spa/massage with the view over the turquoise ocean and so on. We planned to relax and just enjoy the hotel with all the amenities. Turned out that we just wanted to escape the place. The pictures on the booking sites are very old. The hotel doesn't look like the pictures at all. There is no spa/massage in the building. When we asked the staff they told us they could arranged for a boat to pick us up and take us to the hotel owners other resort on the other side of the beach. - Swimming/sunbathing/relax at daytime On the Internet the hotel says they have a private beach, but that's not much of a beach, there is no way anyone could swim there. It's really shallow and rocky. If you want to take a swim you have to walk at least 500m to another side of the beach. Pool area has a gorgeous view and the pool is nice and clean but that's it. Everything is broken and falling apart. No cushions on the broken sun beds, no pool towels, no service. - Food Breakfast buffet is small. Not many things to chose from. Flies all over the salad. Lunch at the pool bar was bad too. I found a small cockroach in my pizza!!! The fried food tasted like bad oil/butter, and the beer was warm. Dinner was the best of the worst. Food tastes okay, nothing more, and it was lukewarm. Wouldn't eat there
Response from Sunee on Apr 22, 2016
Thank you Khun Lovisa for staying at our resort and for taking the time to write the review on TripAdvisor. It was great of you to point out the positives you experienced with our nice facility with a spectacular view and nice staff, as well as all the disappointing ones. Please accept our apologies for the issues of outdated information and images on the booking websites. We welcome all constructive comments, as it helps us to get improved. Again we appreciate your taking the time to share your experience. Sincerely yours,

2/10 Terrible

Brooke

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Vacation Ever.
My vacation was ruined thanks to the management of this hotel. I paid in advance several weeks before the trip, however they said due to a booking error they did not have a room for me and dumped me down the beach a their busy and run down sister resort. If they can't promise you a room you paid for in advance, I absolutely wouldn't stay here! Management were terrible at resolving the situation, no matter how angry or upset I was.

6/10 Okay

alice b m, milford haven

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Amazing views and peaceful place to rest
We booked this hotel for the amazing views of the island, we werent disappointed!! Beautiful views from our hotel room and from lovely rooftop pool. Breakfast was included snd was ok..they have an egg station and cook omlettes, fried/boiled eggs, etc. Koh ngai is quite isolated and there are not really any shops and certainly mno ATMs so make sure you have enough money/supplies.

10/10 Excellent

Maureen, Somerset, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best views in Koh Ngai
Lovely hotel with probably the best views in Koh Ngai from the cliff top pool. Staff were all fantastic and the food was really good and excellent value for money. You could stay at the sister hotel at the other end of the beach which is probably at bit more luxurious but you would miss out on the view which is well worth the climb if the golf buggy isnt working! Would def stay here again

8/10 Good

Margaret, Richmond, Virginia

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely with Caveats
We had a pleasant stay at the hotel over Christmas 2014. The staff strove to make our time comfortable and we enjoyed the Christmas Eve event. We had two complaints however. Firstly, we had to make requests often twice before they were followed through as English was limited and anything out of the norm was not understood. Secondly, we found the excursion fees would change radically from one day to the next. We were grossly over-charged for our transfer from Koh Ngai to Ao Nang on a packed speed boat and a public ferry, charged double what fellow travelers paid. I would recommend booking those items ahead of time. The Emerald Cave ($36 for 4 persons) was magical and highly recommended.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Beautiful location
this was a nice place, staff was excellent. I arrived early in the season so hotel was rather quiet. Definitely the most amazing views from the pool at the top, but it's definitely on the worst part of the beach, need to head down a ways to find nice sand

8/10 Good

Marcin, Warsaw

Liked: Cleanliness, staff & service, room comfort
Beatiful place and views from room and pool. Rooms are ok with big balconies, fridge, tv-sat, aircon. Unfortunatelly pool is not available in the evening, there is no lights there (which were presented in the photos..). Brekfast is quite boring, one day is self service, other day served by waiter. Staff is very very nice and helpful

10/10 Excellent

Unk, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean great staff
A very nice hotel and nice staff they couldn't do enough for us,the room was nice and the swimming pool was awesome with amazing views,food was lovely too,will be back next year

6/10 Okay

MK, Hawaii , USA

Great location and view
Great manager, very friendly and helpful, but the rest of staff very quiet and reserved. View from the room was great at sunrise and pool was a good view also. Property could use some work , a bit run down. Beds and pillows were very hard, uncomfortable.

8/10 Good

Ebbe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skøn udsigt og solopgang fra balkon
Dejligt hotel med værelser op af bjerg, hvilket giver fantastisk havudsigt på de øverste etager. Mange trapper, så absolut ikke for gangbesværede. OK restaurant, men morgenmad meget ordinær. Stranden ud for hotellet er ikke den bedste, men gå blot et par hundrede meter, så er der fantastisk strand.
Stayed 6 nights in Mar 2020
Response from Sunee F on Mar 20, 2020
Dear Khun Ebbe, Thank you so much for staying with us and for taking your time to post this review on Expedia Group Partner Central. We’re happy with your comment regarding the mountain views and fantastic sea views on the upper floors. We’re looking forward to serving you again in the near future. Khop khun kha and truly yours,

6/10 Okay

Krzysztof

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Wyspa miłości
Hotel przeciętny stary wymaga w wielu miejscach remontu uwaga przy hotelu nie ma plaży tylko wąski pasek lądu podczas odpływu niezbyt urokliwy jeśli chcemy skorzystać z plaży to najlepiej przejść pod Malaya Resort Hotel położony na klifie otoczony dżunglą z pięknymi widokami z oferowanych pokoi to naprawdę duży plus tego ośrodka, dostęp do pokoi trudny po wielu schodach ale na to się decydujemy wybierając ten resort(inwalidom odradzam). Pięknie położony basen z widokami ale miejsce bardzo gorące w ciągu dnia. Śniadania typowe dla Tajlandii i hotelu 2-3 gwiazdkowego restauracja wieczorem serwuje bardzo dobre dania Tajskie , świeże owoce morza były zawsze do wyboru Dla smakoszy wina wybór skromny ale można coś znaleźć. Ceny wina typowe dla Tajlandii od 800 do 1200 bathów jedzenie ceny jak na wyspę Bardzo dobre polecam spróbować dań w różnych resortach i porównać wtedy wyrobimy sobię opinię Obsługa miła choć dzisiejsi Tajowie to już nie to co10 lat temu czy dłużej Bardzo polecam pobyt na tej wyspie
Stayed 6 nights in Jan 2020
Response from Sunee F on Feb 11, 2020
Dear Khun Wyspa, Thank you very much for staying with us and for taking your time to post the review on Expedia Group Partner Central. Really appreciate your comments and observations regarding the resort and Koh Ngai in general. We're grateful that you highly recommend staying on this island. Looking forward to serving again at the resort in the near future. Yours, truly

8/10 Good

SARUO, 日本

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
最上部にあるプールからの眺め最高です。クリフ（壁）と言うだけあって上下移動が非常に多いです。食事は朝は中間階のレストラン、昼は最上部のプールの横。夜はビーチのプールと全部違います。お年寄りや足の悪い方は避けた方が無難かもしれません。
Stayed 3 nights in Dec 2019
Response from Sunee F on Jan 23, 2020
Thank you so much for your kind review. Really appreciate your staying with us. Looking forward to serving you again at the resort. Warmest regards

10/10 Excellent

Olivier

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019
Response from Sunee F on Jan 11, 2020
Thank you so much for your wonderful feedback and for choosing to stay with us. This means a lot to us. Looking forward to serving you again at the resort soon. Truly yours,

10/10 Excellent

Anja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Afslappende og roligt
Vi havde et deluxe værelse med havudsigt og det var SÅ dejligt! Privat terrasse ud mod havet og jeg har aldrig været så afslappet i mit liv som her. De mister en stjerne på deres service fordi hotellet ligger øde og de har kun én massør på hotellet, som er booket op. Så man skal bestille tid i god tid. Derudover er maden SÅ dårlig at vi kun spiste den inkluderede morgenmad (som heller ikke var super) resten af tiden. Hver aften bliver der meget højvande og man kan ikke komme tilbage til hotellet langs stranden, så det skal man lige være opmærksom på hvis man spiser et andet sted på øen. Super lækkert sted, meget stort værelse. Vil klart anbefale det.
Stayed 2 nights in Dec 2019
Response from Sunee F on Jan 9, 2020
Dear Khun Anja, Thank you much for your wonderful rating and for choosing to stay with us. Really happy to hear that you had never been relaxed in your life as here and that you would definitely recommend us. Also, thanks for your other comments and observations. We value these hightly. Really appreciate and looking forward to welcoming you back at the resort again soon. Truly yours,

10/10 Excellent

Oscar

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from Sunee F on Jan 3, 2020
Really appreciate your wonderful feedback! Thank you so much for choosing to stay with us. Hope to serve you again in the near future and Happy New Year 2020!

10/10 Excellent

Lothar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
24 hour Roof top Pool
einfach traumhaft schon die überfahrt bei REGGGGGEn muss man erlebt haben ,aber dann die Herzlichkeit im Hotel, Handtuch zum abtrocknen und mit dem e Karren in die Bergvilla bringen ,alles sehr gut geklappt ,wunderbares Restaurant am Wasser ,Ebbe und Flut sollte man beachten ,schnorcheln direkt vor dem Hotel !!! Und zum Schluss 24hours open Pool,selbst in der Nacht mit Tschenlampe ein Erlebnis für zwei!!!
Stayed 3 nights in Dec 2018
Response from Sunee F on May 28, 2019
Dear Khun Lothar, Thank you for choosing to stay with us and for taking your time posting this great review on Expedia Group (Partner Central}. We're very happy that you had a dream-like experience during your staying. We're grateful for your positive comments while staying with us. This mean a lot to us. Thank you once again and looking forward to welcome you back in the near future. Sincerely,

6/10 Okay

Nathalie

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2019
Response from Sunee F on Mar 26, 2019
Thank you for staying with us and for taking the time to post a review. Warmest regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Sunee F on Mar 25, 2019
Thank you so much for staying with us. Really appreciate your feedback. Looking forward to serving you again at the resort. Sincerely,

4/10 Poor

Jan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Janne
Vi tycker det är ett nerslitet hotell som är i behov renovering. Läget dåligt vid tidvatten, svårt att ta sig på stranden. Personal mycket trevlig och hjälpsam.
Stayed 3 nights in Mar 2019
Response from Sunee F on Mar 9, 2019
Dear Khun Jan, Thank you for choosing to stay with us and for taking the time to post the review on Expedia Partner Central. We value our guests' reviews highly regarding the property. However, we're happy for your comment on friendly and helpful staff. Thank you and hope to serve you again in the future. Sincerely,

8/10 Good

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
Ok men slitet.
Hotellet slarvigt byggt och mycket slitet men ligger väldigt bra vilket gör att man har visst överseende. Frukosten ok men finns mycket att önska. Personalen mycket bra! Omgivningen och dess små matställen längs stranden mycket bra. Priserna normala.
Stayed 3 nights in Feb 2019
Response from Sunee F on Mar 1, 2019
Dear Khun Daniel, Thank you for staying with us and for taking the time to post the review on Expedia Group Partner central. We're grateful with your comments on very good staff, surroundings and small eateries along the beach as well as other observations. Thank you once again and looking forward to serving you at the resort for the fourth time. Sincerely yours,

8/10 Good

Luciana

Liked: Cleanliness, staff & service, property conditions & facilities
Consigliabile
Personale gentile e disponibile.. pulizia ok ... scomodità dello scaldabagno a gas ... X ottenere l'acqua calda ...
Stayed 4 nights in Feb 2019
Response from Sunee F on Mar 1, 2019
Dear Khun Luciana, Thank you for choosing to stay with us and for taking your time posting the review on Expedia Partner Central. We're grateful for your positive comments on the staff and cleanliness. Our apologies for the incontinence by the gas heater. This has been reported to the management for further action. Very grateful that you'd recommend us and looking forward to welcome you back in the near future. Sincerely,

8/10 Good

Geir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk soloppgang.
Fantastisk utsikt, stort variabelt utvalg på meny, meget god smak. Middagsservering for tidlig kl 2100 . Flott swimingpool, men elendig strand, spessielt på lavvann, langgrunt og steinete. Anbefaler å besøke baren i teltleiren 100m fra resorten, hyggelig folk med musikk og gode mojitos.
Stayed 9 nights in Feb 2019
Response from Sunee F on Feb 18, 2019
Dear Khun Geir, Thank you for choosing to stay with us and for taking your time posting the review on Expedia Partner Central. We're grateful for your positive comments on the view, the menu, and swimming. your nice and kind feedback and observations. This means a lot to us. Thank you once again and looking forward to welcome you back in the near future. Sincerely,

10/10 Excellent

Nanna Kern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stille retreat og afslapning i flotte omgivelser
Så smukt sted med de flotteste omgivelser, lækker pool område og rigtig dejlig udsigt over hav og jungle fra vores værelse og altan. Massage stand ude på en klippe hvor man kan høre havet skvulpe. RIGTIG GOD OPLEVELSE!
Stayed 2 nights in Jan 2019
Response from Sunee F on Feb 2, 2019
Dear Khun Nanna Kern, Thank you very much for staying with us and for taking the time to post this great review on Expedia Partner Central. We're very happy to hear that you had a really good experience. Highly appreciate your wonderful comments on beautiful place with finest surroundings including really nice sea view and jungle, and massage place. Looking forward to welcome you back soon. With appreciation!

4/10 Poor

Remy

Disliked: Property conditions & facilities, room comfort
Tempête pabuk
Hotel assez vieux un bon coup de réparation y ferais le plus grand bien chambre terne laisser à l'abandon c'est dommage y pense que a faire de l'argent, restaurant pas très bon vaut mieux aller à ceux d'à côté
Stayed 1 night in Jan 2019
Response from Sunee F on Jan 9, 2019
Dear Khun Remy, Thank you for choosing to stay with us and for taking your time posting a review on Expedia Group Partner central. We're so sorry that we're not performing to meet your expectation. We always value our guests' feedback highly. Thank you and hope to serve you again in the future. Sincerely,

2/10 Terrible

Ma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ホテル到着時に、ニューイヤーディナーの料金を1,500B未払いと言われ、払わされた。 料理は400B相当で非常に残念。
Stayed 3 nights in Dec 2018
Response from Sunee F on Jan 5, 2019
Dear Khun Ma, Thank you for choosing to stay with us and for taking your time posting a review on Expedia Group Partner central. We're so sorry to hear that you're disappointed with the New Year's Eve gala dinner food. We'd like to apologize if our variety of dishes ranging from BBQ seafood, steak to typical Thai dishes and salads didn't meet your expectation. We're happy to receive advise on improving the service. Thank you and hope to serve you again in the future. Sincerely,

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ett stopp på Koh Ngai
Hej, 2 dagar på denna fantastiskt fina lilla ö, där vi bestämde oss för denna lilla resort, första anblicken väldigt trevlig. I reception fick vi välja om vi ville bo längst upp eller inte, HELT klart värt de vilken soluppgång att vakna upp till 😍 sen är lite trappor men vad gör de? Men annars kör personalen med glädje en upp o ner med sin lilla golfbil, Rummen kanske inte i sitt modernaste slag, men städade och kändes inte ofräscha, sköna sängar, man får ha i åtanke att de är byggt 2002, Poolen med fantastisk utsikt längst upp bäst på hela ön, personalen otroligt trevliga gulliga och hjälpsamma ordnande med snorkel tur med lunch och transport vidare till Koh Lanta, åt oss ett väldigt + okej priser på allt, Väldigt god mat och drinkar, frukosten lite torftig men en nygjord omelett och lite pannkakor med frukt räckte för oss, dock vi var nog bara ca 10-15 personer på hotellet, Personalen höjde allt, 5 stjärnor helt klart om de fått sig ett facelift 👌
Stayed 2 nights in Nov 2018
Response from Sunee F on Nov 20, 2018
Dear Khun Christian, We are so grateful for choosing to stay at our resort and for taking the time to write this great review on Expedia PartnerCentral. We appreciate your impressive remarks about our resort's stunning view and incredibly nice, cute and helpful staff, which have been shared with the management as well as other observations. Thank you once again and looking forward to welcoming you back soon. Sincerely yours,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Wir waren 1 Woche mit 4 Kindern im Paradies. Sehr viele kleine bunte Fische am Riff!
Stayed 7 nights in Mar 2018
Response from Sunee F on Mar 18, 2018
Really appreciate your feedback and comment. Sincerely thank you for staying with us for a whole week and looking forward to serving you again at our resort.

8/10 Good

Sölvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018
Response from Sunee F on Mar 9, 2018
Dear Khun Solvie, Thank you for staying with us again and for taking the time to post the review on Expedia. Really appreciate your high ranking and looking forward to serving you here in the near future. Sincerely yours,

8/10 Good

Kajsa

Liked: Cleanliness, property conditions & facilities, room comfort
Plus för att det är rent, fräscht och fantastisk miljö.. Minus för väntan på maten i restaurangen och för att man får betala 700 baht per natt för extrasäng när man bokat ett rum för tre....
Response from Sunee F on Feb 28, 2018
Dear Khun Kajsa, Thank you so much for choosing to stay with us and for taking the time to post the review on Expedia. We're happy that you found the resort clean, fresh and amazing environment. We value our guest's feedback highly, and we're sorry that you had to wait for the food in the restaurant. This has been discussed with the restaurant manager for improvement. Again, we're sorry for misunderstanding regarding a request for an extra bed. Actually this is stated in the booking terms and condition. Thank you once again and looking forward to serve you at our resort for in the near future. Yours sincerely,

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein Resort zum entspannen
Das CBF ist ein ruhiges, gut geführtes Resort mit sehr aufmerksamen Personal. Frühstück und Restaurant ist bestens zu Empfehlen. Sunee, von der Rezeption, war sehr hilfsbereit und auskunftsfreudig. Das Massagepersonal ist sehr professionell.
Stayed 5 nights in Feb 2018
Response from Sunee F on Feb 17, 2018
Dear Khun Edwin, Thank you so much for choosing to stay with us and for taking the time to post this wonderful review on Expedia. Really appreciate your high ranking and great comments, in particular, on the fact that the resort is well run with very attentive, helpful, informative staff, and professional masseurs. Thank you once again and looking forward to serve you at our resort for in the near future. With appreciation, Sunee F

6/10 Okay

Lovisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra
Ligger en bit ifrån piren där man blir avsläppt med båten. Kontakta hotellet så bokar de en longtailbåt direkt från piren till hotellet. Ligger jättefint uppe på en klippa precis som namnet avslöjar. Kvällsmaten är inte jättebra och de tar lite högre priser än vanligt. Stranden utanför är klippig o inte bra för att bada i. Man får gå en 15 min för att hitta bra badstrand. Poolen är ligger fantastiskt och lunchrestaurang hade en Toppen god burgare.
Stayed 1 night in Feb 2018
Response from Sunee F on Feb 13, 2018
Thank you so much, Khun Lovisa, for staying at our resort and for taking your time to post this review on Expedia. Your comment that the pool is located amazing and the lunch restaurant had a top good burger means a lot to us. Looking forward to serve you at our resort again soon. Sincerely yours,

8/10 Good

Vesa

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jan 2018
Response from Sunee F on Feb 2, 2018
Thank you very much, Khun Vesa, for this high ranking. Hope to serve you again at our resort in the near future.

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradiset!
Poolutsikten var fantastisk!!!
Stayed 3 nights in Jan 2018
Response from Sunee F on Jan 17, 2018
Thank you so much, Khun Eva, for staying at our resort and really appreciate your time to post this wonderful review on Expedia. This means a lot to us and the staff team. Looking forward to serve you at our resort soon. With sincere appreciations, Sunee F

10/10 Excellent

saba/giambino, france

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
escapade romantique
MAGNIFIQUE
Stayed 3 nights in Nov 2017
Response from Sunee on Nov 29, 2017
Dear Khun saba/giambinoon, We are grateful for sharing your travel experience you had at our resort with others here on Hotels.com Your one-word comment means so much for us. Thank you once again and looking forward to welcoming you back to our resort in the future. Sincerely, Sunee F

6/10 Okay

pascal

Disliked: Room comfort
Une vue à couper le souffle. L accueil de la réception très pro. Vous pouvez admirer une variété de poissons extra en masque et tuba sans aller bien loin. Une bonne réfection des chambres est à prévoir pour rester dans le coup.
Response from Sunee on Mar 25, 2017
Dear Khun Pascal - Really appreciate your review and stay with us. We're please that you enjoy the view. Your advice will be shared with our leadership so we can evaluate and improve service. Thank you once again and we look forward to welcoming you back again.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Habe das Hotel schon einmal bewertet ,der Ausblick und der Pool ist genial , aber Sehr negativ :am Pool stehen nach wie vor keine Auflagen fuer die harten Liegen zur Verfuegung da hat sich nichts zum posiven verbessert , nochmal wurde ich das Hotel nicht buchen .
Response from General Manager on Feb 22, 2017
Thank you so much for staying at our resort and really appreciate your time to post the review on Expedia. Our apologies for lack of the pads on the beach chairs and your feedback has been reported to the management for improvement.

10/10 Excellent

Thea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Supermysigt & trevlig personal
Vi hade en underbar vistelse på Koh Ngai. Personalen här är helt fantastiska, verkligen supertrevliga. Utsikten från rummet var magiskt och från poolen likaså. Även väldigt god mat på kvällarna
Response from General Manager on Feb 18, 2017
Thank you so much, Khun Thea, for staying at our resort and really appreciate your time to post this wonderful review on Expedia. We're so pleased that you had a wonderful stay and that you enjoyed the magical view and good food. Most of all we're so thrilled that you recognised the staff team. Looking forward to serve you at our resort soon. With sincere appreciations, Sunee