I sprained my knee & although less than 20% occupied, the hotel wouldn't let me postpone our arrival by 5 days without losing our prepayment. My knee wasn't completely healed, but we went as scheduled rather than lose money. I was not inclined to like the hotel, but that's unfair, so I tried to give it the benefit of any doubt. The room was spacious, had ample electrical outlets & adequate hot water, + the TV & A/C worked well. The pools look nice; the rooftop view is lovely; there’s tuk-tuk service to town, but on a very limited basis. The hotel is too far from town, food, & shops to walk. The room aren't very clean; bathroom was full of flies; furnishings aren't very functional; pillows are uncomfortable; lacks coffee/tea supplies & kettle; sparse kitchenware; had to ask for towels & TP, plus $200 I forgot to put in the safe was stolen. Breakfast was boring, limited, & unappetizing: instant coffee, stale breads, dried-out wieners, & old fruit. Inept food staff doesn't clear tables & runs out of clean dishes, so guests must often buss tables. Cooked eggs can be ordered, but adequate supplies aren't stocked so they often run out. This could be a nice hotel but is poorly maintained & terribly mismanaged by incompetent staff unaware of their own ignorance. No one actually speaks or understands English. The response to questions posed by phone is usually a hung-up line, & those posed in person are frustratingly met with non-comprehending nods & smiling chants of “yes, yes.”