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Reviews of Kowloon Shangri-La, Hong Kong

5 out of 5
Kowloon Shangri-La, Hong Kong
64 Mody Road, Tsim Sha Tsui East, Kowloon

Reviews

9.2

Wonderful

Rating 10 - Excellent. 690 out of 1002 reviews" "
Rating 8 - Good. 228 out of 1002 reviews" "
Rating 6 - Okay. 50 out of 1002 reviews" "
Rating 4 - Poor. 19 out of 1002 reviews" "
Rating 2 - Terrible. 15 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was very tired.
Stayed 3 nights in Apr 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Exclente services and great staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Carolyn, Victoria

The sea view and it was quiet. I had the best rest for four nights
Stayed 4 nights in Apr 2024

10/10 Excellent

Nikita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Beng Huat Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The non-smoking floor contained 2nd hand smoke. My 2 rooms did not have an adjoining door
Stayed 3 nights in Mar 2024

10/10 Excellent

Tony

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

John Dexter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 4 nights in Mar 2024

8/10 Good

keyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

David Charles Wheeley

Liked: Cleanliness, staff & service, property conditions & facilities
I was a little disappointed that I was upgraded to a Horizon Club room but not to the Horizon Club - what was the point? Carpeting in some areas threadbare - not what was expected. Otherwise an excellent stay!
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with partner
Great location, wonderful attentive staff. Our room was a deluxe horizon club Harbour view and exceeded our expectations. The Horizon Club is a winner and worth the extra outlay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so nice, staff was very helpful and attentive. Love how they change the carpets in the elevators everyday. The exercise machines needed a little attention. Like the spin bike was not able to be working and another bike did not have TV.
Stayed 3 nights in Mar 2024

10/10 Excellent

chu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jarley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable convenaient easy access to transportation very nice breakfast buffet
Stayed 3 nights in Feb 2024
Response from Aidan Chung, Director of Operations on Mar 6, 2024
Dear Jarley,Thank you for your great review! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Saher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and quiet. Near the MTR, Shops and other facilities.
Stayed 8 nights in Feb 2024
Response from Aidan Chung, Director of Operations on Feb 23, 2024
Dear Saher,Thank you for staying with us and for giving us a great review. Looking forward to welcoming you back soon. Kind regards,

10/10 Excellent

CATHY

Stayed 2 nights in Feb 2024

2/10 Terrible

Peifeng

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was good. But we lost money in the safe in the room. Very sophisticated operation. They took half of the money from each bundle so the theft would not be detected when checking out.
Stayed 2 nights in Dec 2023
Response from Aidan Chung, Director of Operations on Feb 19, 2024
Dear Peifeng, Thank you for your feedback. We are pleased to hear that you had a good stay with us. We are sorry to hear about the said incident that occurred, and would like to assure you that our team has been fully committed to providing assistance both during your stay and afterwards. Should you have any further questions or concerns, please don't hesitate to reach out to our duty manager.With kind regards,

10/10 Excellent

Randall, Forest Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You will never experience customer service as I enjoyed in this hotel. Coupled with the beautiful hotel, and spacious rooms, I never wanted to leave.
Stayed 4 nights in Feb 2024
Response from Aidan Chung, Director of Operations on Feb 20, 2024
Dear Randall,Thank you for your wonderful recommendation! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Leif

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Well equiped. The staff was great. Near everything. I will stay there again
Stayed 1 night in Feb 2024
Response from Aidan Chung, Director of Operations on Feb 20, 2024
Dear Leif,Thank you for your great review! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Very helpful
Stayed 3 nights in Jan 2024
Response from Aidan Chung, Director of Operations on Feb 20, 2024
Dear Christopher,Thank you for your great review! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Ray

Stayed 3 nights in Jan 2024
Response from Aidan Chung, Director of Operations on Feb 20, 2024
Dear Ray,Thank you for your great rating. We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Frank Kwok Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Feels comfortable staying in the hotel.
Stayed 5 nights in Jan 2024
Response from Aidan Chung, Director of Operations on Feb 21, 2024
Dear Frank,Thank you for staying with us and for giving us a great review. Looking forward to welcoming you back soon. Kind regards,

6/10 Okay

Kathryn

Travelled with partner
The room furnishing is dated, with dirty stained and dusty curtain. Wind down service is really unnecessary; to make thing worse, the staff rang the bell at 9pm and opened the door immediately.
Stayed 3 nights in Jan 2024
Response from Aidan Chung, Director of Operations on Feb 20, 2024
Dear Kathryn,Thank you for staying with us and for your feedback. Your constructive criticism is very much appreciated and certainly does assist us in maintaining the standards we require and you are entitled to expect. We look forward to welcoming you back soon. Kind regards

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay.
Stayed 3 nights in Jan 2024
Response from Aidan Chung, Director of Operations on Feb 21, 2024
Dear Karen,Thank you for staying with us and for giving us a great review. Looking forward to welcoming you back soon. Kind regards,

10/10 Excellent

Chun, Princeton Junction

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel location and service !
Stayed 5 nights in Jan 2024
Response from Aidan Chung, Director of Operations on Feb 20, 2024
Dear Chun,Thank you for your great review! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

John

Stayed 2 nights in Jan 2024
Response from Aidan Chung, Director of Operations on Feb 20, 2024
Dear John,Thank you for your great rating. We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Yongjie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great hotel
Stayed 3 nights in Jan 2024
Response from Aidan Chung, Director of Operations on Feb 20, 2024
Dear Yongjie,Thank you for your great review! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Aidan Chung, Director of Operations on Feb 20, 2024
Dear Ronald,Thank you for your great rating. We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Memory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Aidan Chung, Director of Operations on Feb 20, 2024
Dear Memory,Thank you for your great rating. We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Reachable with MTR station at your door step.
Stayed 4 nights in Dec 2023
Response from Aidan Chung, Director of Operations on Feb 20, 2024
Dear Ricky,Thank you for your great rating! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Yeung

Stayed 7 nights in Jan 2024
Response from Aidan Chung, Director of Operations on Feb 20, 2024
Dear Yeung,Thank you for your great rating. We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

HEE SIEW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and it was like a back to home feeling after spending the daytime exploring Hong Kong. Housekeeping service was clean and efficient. Hotel staff were helpful and rendered help readily by tracing the cab i took from hongkong palace museum back to the hotel.
Stayed 4 nights in Jan 2024
Response from Aidan Chung, Director of Operations on Feb 20, 2024
Dear Hee Siew,Thank you for your great recommendation! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Jean-Pierre

Travelled with partner
Liked: Amenities
Stayed 4 nights in Jan 2024
Response from Aidan Chung, Director of Operations on Feb 20, 2024
Dear Jean-Pierre,Thank you for your great rating! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Christine

Stayed 1 night in Jan 2024
Response from Aidan Chung, Director of Operations on Feb 20, 2024
Dear Christine,Thank you for your great rating! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

8/10 Good

Edzel

Travelled with family
Liked: Cleanliness
It offers a mix of positives and drawbacks. Its prime location near Tsim Sha Tsui station provides excellent accessibility, making it a convenient choice for exploring the city. Housed in an older building, the hotel maintains a good standard of cleanliness and comfort. Despite the aging structure, the spacious rooms on the 20th floor offer stunning views, adding a positive aspect to the stay. However, the staff's friendliness could be improved. While not unwelcoming, a warmer and more attentive approach would enhance the overall guest experience. Moreover, the hotel lacks in providing essential amenities such as facial wash and lotion, a feature that could elevate its service, especially for female guests. On the positive side, the nearby park is a valuable addition, particularly for families. It provides a convenient space for recreation and play, adding a family-friendly touch to the stay. Unfortunately, the food quality falls short of expectations. Some dishes were notably difficult to bite, affecting the overall dining experience. An improvement in culinary offerings would undoubtedly elevate the hotel's reputation in this regard. In summary, the hotel's convenient location, spacious rooms, and impressive views contribute to a positive stay. However, there is room for improvement in terms of staff friendliness, amenities, and food quality. Addressing these aspects would make this hotel a more competitive choice in Hong Kong's bustling hospitality scene.
Stayed 3 nights in Jan 2024
Response from Aidan Chung, Director of Operations on Feb 20, 2024
Dear Edzel,Thank you for staying with us at Kowloon Shangri-La, and for your very detailed review. Your constructive criticism is very much appreciated and certainly does assist us in maintaining the standards we require and you are entitled to expect. We look forward to welcoming you back very soon.Kind regards,

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hong Kong 4 day stay
Really like this hotel. Stayed here a few times before and it is well located in TST. Staff super helpful.
Stayed 4 nights in Jan 2024
Response from Aidan Chung, Director of Operations on Feb 20, 2024
Dear Dale,Thank you for your great recommendation! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Kun Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the hotel for my parents’ wedding anniversary celebration. Staff was very accommodating, and in particular Belle who was quick to reach out after I dropped a note about the special occasion. They went above and beyond my expectations in making my parents’ stay in Hong Kong truly memorable.
Stayed 3 nights in Jan 2024
Response from Aidan Chung, Director of Operations on Feb 20, 2024
Dear Kun Lin,Thank you for sharing the joyful moment with us and for your great recommendation! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and big. View was awesome and the staff was very accomodating
Stayed 5 nights in Jan 2024
Response from Aidan Chung, Director of Operations on Feb 20, 2024
Dear Barry,Thank you for your great recommendation! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Christine

Stayed 1 night in Jan 2024
Response from Aidan Chung, Director of Operations on Feb 20, 2024
Dear Christine,Thank you for your great rating! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

8/10 Good

Vivian

Stayed 2 nights in Dec 2023
Response from Aidan Chung, Director of Operations on Feb 26, 2024
Dear Vivian,Thank you for your great rating! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Aidan Chung, Director of Operations on Feb 21, 2024
Dear Sandra,Thank you for your great rating! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Aidan Chung, Director of Operations on Feb 21, 2024
Dear S.Thank you for your great rating! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy hotel with exceptional service
We absolutely love this hotel. It is located on the east side of TST, but with easy access to the East Tsim Sha Tsui exit P. The common area looked a bit aged, but the hotel still looked and felt classy. Service was exceptional. We booked a harbor view room and there is no mis-advertising there, i.e. we have a floor to ceiling window with a 180-degree harbor view. Room size is very comfortable for 2 adults and 2 kids compared to most other Hong Kong hotel. Each twin bed was a good size, more like a double bed. We really liked the cute little things that the hotel prepared for our kids, such as a pair kid-size slippers, Le Petit Prince brand toiletries. We all enjoyed our stay at this hotel and will definitely return.
Stayed 3 nights in Jan 2024
Response from Aidan Chung, Director of Operations on Feb 21, 2024
Thank you for your great recommendation! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Michael

Travelled with family
Stayed 2 nights in Jan 2024

10/10 Excellent

Liliana

Stayed 3 nights in Jan 2024
Response from Aidan Chung, Director of Operations on Feb 20, 2024
Dear Liliana,Thank you for your great rating! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Jose Karlo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel. Check in was a bit busy due to Christmas holidays but staff, especially the Filipino bell boys were very helpful and friendly. Top class exceptional customer service.
Stayed 1 night in Dec 2023

10/10 Excellent

Fat Siong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Maintained, great service.
Overall, a great stay at this 5-star hotel. Even though it is an old hotel, maintenance is still very good. And the best part is the very large room.
Stayed 1 night in Jan 2024

8/10 Good

manish

Stayed 1 night in Jan 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our concierge Allan was wonderful! We arrived on New Years Eve and he came and met us as the taxi couldn’t get to the hotel. He was incredibly knowledgeable and willing to help! He definitely added to our overall experience! Thanks Alan!
Stayed 3 nights in Dec 2023

10/10 Excellent

Maykala

Travelled with family and small children
Liked: Cleanliness
Centrally located property with easy access to food and transportation and sights
Stayed 3 nights in Dec 2023