Commodité de l’hébergement

Holiday Inn Golden Mile, an IHG Hotel – Avis

4 out of 5
Holiday Inn Golden Mile, an IHG Hotel
50 Nathan Road Tsim Sha Tsui, Kowloon

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 445 avis sur 1001." "
Note de 8 – Bien, d’après 407 avis sur 1001." "
Note de 6 – Acceptable, d’après 87 avis sur 1001." "
Note de 4 – Médiocre, d’après 34 avis sur 1001." "
Note de 2 – Terrible, d’après 28 avis sur 1001." "

8,4/10

Propreté

8,8/10

Service et personnel

8,2/10

Commodités

8,2/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 – Bien

PATRICK

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en janvier 2024
Carlos Souza General Manager a répondu le 26 janv. 2024
Thank you for choosing our hotel and taking the time to give rating on your recent stay. We look forward to welcoming you back in the future.

8/10 – Bien

Caroline

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hôtel parfait pour être au coeur de l’action, en y mettant le prix. Tous les services de l’hôtel sont très chers, incluant les restaurants. Le personnel est courtois et gentil.
Séjour de 7 nuits en mai 2023
Carlos Souza General Manager a répondu le 13 mai 2023
It is great to hear that our staff's courteous service and convenient location both served you well during your trip in Hong Kong. On behalf of us all here at the Holiday Inn Golden Mile, we very much hope to have the pleasure and privilege of welcoming you back very soon. Warmest regardsCarlos SouzaGeneral Manager

8/10 – Bien

Christian

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bel hôtel bien situé
Bel hôtel très bien situé à quelques minutes à pied du métro, des bus de l'aéroport, de la gare maritime des ferries, de la gare du train express pour l'aéroport desservie depuis l'hôtel par une navette gratuite. Personnel très aimable, les concierges sont à l'écoute des demandes, et outre des cartes de la ville peuvent même fournir une carte SIM et la mettre en place dans le téléphone. Les chambres sont spacieuses et confortables, bien équipées (fer et planche à repasser, séchoir, parapluie, etc.). Un seul bémol qui fait que je ne mets pas la note maximum : il n'y a pas de double vitrage.
Séjour de 4 nuits en novembre 2019
Gerhard Aicher, General Manager a répondu le 25 nov. 2019
Please forgive my response to you in English, but I wanted to thank you for sharing your review here, and for this valuable opportunity to respond. It is great to know that our privileged location served you well for your trip, and I hope that you had the opportunity to relax and enjoy the very best that our vibrant neighbourhood has to offer. I was pleased to read that your room met with your approval, and thrilled to see my team come in for a special mention for the service you received – rest assured, I will be sharing your kind words with everyone here at the hotel as I know that they will be appreciative of your positive feedback. It was a privilege to host you for your trip to Hong Kong, and it would be a pleasure to welcome you back the next time you find yourself in the city. Warmest regards.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en novembre 2019
Gerhard Aicher, General Manager a répondu le 11 nov. 2019
Just a note to say thank you for sharing your rating of your stay here on this website – it is great to see from your score that you enjoyed your stay with us, and I hope that you had the chance to explore the very best that our vibrant neighbourhood has to offer. From everyone here at the Holiday Inn Golden Mile, it was a pleasure to host you and it would be a privilege to one day welcome you back. Warmest regards.

8/10 – Bien

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Très bien situé au coeur de Kowloon avec un service du personnel sans surprises. Le seul bémol est le niveau des prix à Hong kong en particulier les restaurants des hotels.
Séjour de 5 nuits en juillet 2019
Gerhard Aicher, General Manager a répondu le 9 juill. 2019
Please do forgive our response to you here in English, but we wanted to acknowledge your review and take this opportunity to respond. It is wonderful to know that you had such a great stay, and rest assured your feedback is noted and valued. It was a pleasure to host you and it would be a pleasure to welcome you back. Warmest regards.

8/10 – Bien

Pierre

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en mai 2019
Gerhard Aicher, General Manager a répondu le 21 mai 2019
Just a quick note to say thank you for posting your scores here, and for choosing us as your hotel in Hong Kong. I am delighted that you enjoyed your stay with us, and it was certainly a pleasure to host you. On behalf of my entire team, we very much hope to welcome you back the next time you are here. Warmest regards from Hong Kong.

10/10 – Excellent

Monji, Belgique

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en avril 2019
Gerhard Aicher, General Manager a répondu le 1 mai 2019
Just a quick note to say thank you for posting your scores here and for choosing us as your hotel here in Hong Kong. We are thrilled that you had such a good stay and very much appreciate you awarding us maximum scores. It was a pleasure to host you and it would be a pleasure to welcome you back. Warmest regards.

8/10 – Bien

Laurent

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour lié au Hong Kong 7s ainsi que rendez-vous d'affaire Excellente localisation pour l'occasion avec le métro proche de l'hotel De nombreux commerces, centre commerciaux, restaurants sur place L'hotel est confortable ; une salle de gym avec de bons appareils cardio. Egalement une piscine (pas testée).
Séjour de 3 nuits en avril 2019
Gerhard Aicher, General Manager a répondu le 9 avr. 2019
Please do forgive my response to you here in English, but I wanted to take this opportunity to thank you for sharing your feedback and scores here, and indeed for choosing my hotel for your recent visit to Hong Kong. I am delighted that you enjoyed a comfortable stay with us and found our gym facilities to your liking, and it is also wonderful to know that our location served you well for both your business meetings and the rugby. I know that you have a wide choice here in the city, so thank you once again for choosing us, and on behalf of the entire team we hope to have the pleasure of welcoming you back again soon. Warmest regards.

10/10 – Excellent

Carole, Saint Martin .SXM

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hôtel bien placé . Belle chambre bien équipée. Petit déjeuner super . J avais un vol de nuit et j ai pu bénéficier avec un petit supplément du service « exécutif louange » , salon avec buffet et boissons après mon Check out. . J ai beaucoup apprécié.
Séjour de 1 nuit en mars 2019
Gerhard Aicher, General Manager a répondu le 18 mars 2019
Please do forgive my response to you here in English, but I wanted to thank you for posting your review and say how pleased I was that you enjoyed your stay so much. It really was a pleasure to host you and your kind words are very much appreciated. Thank you for choosing us in Hong Kong, we very much hope to welcome you back and warmest regards from myself and the entire team.

6/10 – Acceptable

Francis, Vancouver

Voyage en famille
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
The propert is old and aging. The “renovation” is superficial and thus the bathroom fixture are old and not working. The beds are old and mattress are sacking like a fish net. The electric central control is small and indication lights are almost invisible in the dark
Séjour de 18 nuits en avril 2024
Carlos Souza General Manager a répondu le 20 mai 2024
I'm sorry to hear about your experience. We take your feedback seriously and will address these issues with our maintenance and housekeeping teams. We are committed to providing a comfortable and enjoyable stay for all our guests, and your comments will help us improve the quality of our accommodations. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to better serve you in the future.Warmest regards,Carlos SouzaGeneral Manager

8/10 – Bien

Mang Fung

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Carlos Souza General Manager a répondu le 3 mai 2024
Thank you for rating us 4 out of 5 for excellence! We appreciate your feedback and are committed to continually improving to ensure an even better experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an enjoyable stay.

8/10 – Bien

Apiwat

Séjour de 3 nuits en avril 2024
Carlos Souza General Manager a répondu le 13 mai 2024
Thank you for rating us 4 out of 5 for excellence! We appreciate your feedback and are committed to continually improving to ensure an even better experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with more enjoyable stay.

6/10 – Acceptable

??

Points forts : Propreté, service et personnel
Séjour de 2 nuits en avril 2024
General Manager Carlos Souza a répondu le 21 avr. 2024
Your feedback is valuable to us as we continuously strive to improve our services and exceed our guests' expectations. We appreciate your comments and will use them to enhance the overall guest experience at our hotel.Once again, thank you for sharing your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better staying experience.Best regards,Carlos SouzaGeneral Manager

8/10 – Bien

Kenneth

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Definitely a safe fun area, busy, lots to do.
Séjour de 1 nuit en mars 2024
Carlos Souza General Manager a répondu le 8 avr. 2024
We're glad to hear that you enjoyed the area around the Holiday Inn Golden Mile in Hong Kong! Being located in a safe and lively neighborhood certainly adds to the overall experience for our guests. With plenty of activities and attractions nearby, there is always something to do and explore. We hope you had a memorable time discovering all that the area has to offer. Thank you for sharing your positive feedback, and we hope to welcome you back in the future for another enjoyable stay.Best regards,Carlos Souza General Manager

8/10 – Bien

Bianka

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Metrostation fast vor der Tür, öffentlicher Bus vom/zum Flughafen (A21) fast vor der Tür, zu Fuß schnell am Hafen. Für einen Kurzaufenthalt zu empfehlen. Das erste Zimmer im 17. Stock (Aussicht auf gegenüberliegende Rückwand der Nachbarn) hat leider sehr muffelig gerochen (alle haben Teppichboden - bei der Luftfeuchtigkeit leider häufig ein Problem). Ich konnte dann in den 12. Stock wechseln - das Zimmer war ok. Schiebetür zur Toilette direkt neben dem Bett - bei 2 Personen eher unangenehm. Einrichtung ok (wie in allen „low Budget Hotels“) - für Hongkong durchaus gut. Frühstück habe ich nicht genutzt - erschien mir zu teuer (40€). Am Dach ist ein kleiner Pool (ohne Aussicht).
Séjour de 2 nuits en mars 2024
Carlos Souza General Manager a répondu le 3 avr. 2024
Dear valued guest,Thank you for taking the time to provide us with your feedback regarding your recent stay. We appreciate your comments and are glad to hear that you found our hotel's location to be convenient, with easy access to the metro station and airport bus. We understand the importance of a good location for our guests' convenience.We're pleased to hear that you found the furnishings to be acceptable. We strive to provide a comfortable and pleasant stay for all our guests.Warmest regardsCarlos SouzaGeneral Manager

10/10 – Excellent

Myla

Voyage en famille
Points forts : Service et personnel, commodités
Good
Séjour de 2 nuits en mars 2024
Carlos Souza General Manager a répondu le 29 mars 2024
It is great to hear that we have served you well during your trip in Hong Kong. On behalf of us all here at the Holiday Inn Golden Mile, we very much hope to have the pleasure and privilege of welcoming you back very very soon. Warmest regardsCarlos SouzaGeneral Manager

6/10 – Acceptable

toshimitsu

Séjour de 1 nuit en mars 2024
Carlos Souza General Manager a répondu le 29 mars 2024
Thank you for choosing us for your stay in Hong Kong. Your custom at our hotel is very much appreciated. I hope to have the pleasure and privilege of welcoming you again soon. We hope you will visit us again the next time you find yourself in Hong Kong. Warmest regards, Carlos SouzaGeneral Manager

10/10 – Excellent

kilnam

Voyage en famille
뷰가 정말 안좋았어요
침사추이 역 바로 앞이라 유동성면에선 최고 전망이 충칭따샤 마주보고 있어 뷰는 정말 꽝이었습니다 오래된충칭따샤 뷰 생각하세요
Séjour de 3 nuits en février 2024
Carlos Souza General Manager a répondu le 18 févr. 2024
I apologize for any inconvenience caused by the view from your room facing Tsim Sha Tsui Station. While being located near the station offers convenience for transportation, it may result in a less desirable view. We appreciate your feedback regarding this matter.Please be assured that we continuously strive to improve our guests' experience, and we take your feedback seriously. We will consider your comments regarding the view when evaluating and making any necessary changes to enhance the overall guest experience.If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know. We value your patronage and hope to have the opportunity to provide you with a better experience in the future.Warmest Regards,Carlos SouzaGeneral Manager

10/10 – Excellent

JANG SUN

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en février 2024
General Manager - Carlos Souza a répondu le 18 févr. 2024
Thank you for awarding us the perfect ten out of ten score for your staying experience in this occasion. We look forward to hosting you again the next time you visit Hong Kong!Warmest Regards,Carlos Souza General Manager

8/10 – Bien

vanessa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location and hotel with small kids
Séjour de 2 nuits en janvier 2024
Carlos Souza General Manager a répondu le 15 févr. 2024
Thank you for your wonderful review! We're thrilled to hear that you had a great experience at our hotel, especially when traveling with small children. We understand the importance of a convenient location, and we're glad that our hotel's location worked well for you and your family.We strive to provide a welcoming and accommodating environment for families, and we're delighted that you found our hotel suitable for your needs. If there's anything specific that made your stay with your kids enjoyable, please let us know so that we can continue to enhance our services and amenities for families.Thank you once again for your kind words. We hope to have the pleasure of hosting you and your family again in the future. If you have any further questions or requests, please feel free to reach out to us. Safe travels!Warmest regards, Carlos Souza General Manager

10/10 – Excellent

Ma. Isabel

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great Stay!
We had a great stay!The room was spacious and clean, service was great. The location was near MTR, shops and restaurants. Traveling around HK was easier.
Séjour de 4 nuits en février 2024
Carlos Souza General Manager a répondu le 13 févr. 2024
I'm glad to hear that you had a great stay! It's wonderful that you found the room spacious and clean, and that the service provided was excellent. The convenient location near the MTR, shops, and restaurants made it even easier for you to explore Hong Kong and enjoy your travels. Thank you for sharing your positive feedback, and if you have any other questions or need further assistance, feel free to let me know.Warmest Regards,Carlos SouzaGeneral Manager

8/10 – Bien

Seong Woo

Séjour de 4 nuits en janvier 2024
Carlos Souza General Manager a répondu le 9 févr. 2024
Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 – Excellent

WooRam

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
친절한 직원 분들과 정말 편리한 위치의 호텔입니다.
Séjour de 1 nuit en février 2024
Carlos Souza General Manager a répondu le 5 févr. 2024
Thank you for taking the time to share your positive feedback about convenient location and friendly staff on your recent stay at our hotel. We are glad that our location made your stay more convenient and our staff left a positive impression on you with their friendly and helpful demeanor. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future and provide you with another enjoyable stay.

10/10 – Excellent

Judy, Canton

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were all efficient and friendly. All the staff knows basic English, so questions and instructions are effectively answered. Rooms are comfortable and breakfast buffet excellent.
Séjour de 5 nuits en janvier 2024
Carlos Souza General Manager a répondu le 31 janv. 2024
Thank you for taking the time to provide feedback about your recent stay at our hotel. We are delighted to hear that you had a positive experience and enjoyed various aspects of your stay. Creating a comfortable and relaxing environment for our guests is important to us, and we are glad that we could meet your expectations in this regard. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 – Excellent

tomoyuki

Séjour de 1 nuit en janvier 2024
Carlos Souza General Manager a répondu le 27 janv. 2024
Thank you for taking the time to post your review here on our website, and indeed for this valuable opportunity to respond. It is exceptionally good to see that our performance has met with your expectations on your visit, and we have achieved the maximum score! Please know that your custom is very valued, and look forward to having the pleasure and the privilege of welcoming you back in the not too distant future. Warmest regards Carlos SouzaGeneral Manager

10/10 – Excellent

Andy

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
進出方便
地點進出方便,附近環境感覺安全。
Séjour de 4 nuits en janvier 2024
總經理 蘇嘉洛 a répondu le 20 janv. 2024
很高興你感到我們酒店地點進出方便,環境安全。期待您再次的造訪!總經理蘇嘉洛

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent hotel
Séjour de 4 nuits en janvier 2024
Carlos Souza General Manager a répondu le 20 janv. 2024
We are very glad to see that you have found your experience with us pleasant and excellent. We look forward to having the chance to host you again, hope to see you again the next time you visit Hong Kong.Warmest Regards,Carlos SouzaGeneral Manager

6/10 – Acceptable

Burkland

Voyage en famille
Points forts : Propreté, service et personnel
Séjour de 14 nuits en janvier 2024
Carlos Souza General Manager a répondu le 19 janv. 2024
Thank you for choosing our hotel and taking the time to provide positive review on your recent stay at our hotel. We look forward to welcoming you back in the future.

10/10 – Excellent

Kazuya

Séjour de 1 nuit en janvier 2024
Carlos Souza General Manager a répondu le 17 janv. 2024
Thank you for taking the time to provide positive feedback and rating on your recent stay at our hotel. We are thrilled to hear that you had an excellent experience during your stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 – Excellent

Cliff

Séjour de 4 nuits en janvier 2024
Carlos Souza General Manager a répondu le 3 févr. 2024
Thank you for your kind remarks and high score for your staying experience with us.We look forward to hosting you again the next time you visit Hong Kong!Best Regards,Carlos SouzaGeneral Manager

8/10 – Bien

Chan Goo, Seoul

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Good for price
Séjour de 1 nuit en janvier 2024
Carlos Souza General Manager a répondu le 14 janv. 2024
We are very glad to know that you are satisfied with our pricing. We look forward to having you again with us the next time your visit Hong Kong!Warmest Regards,Carlos SouzaGeneral Manager

10/10 – Excellent

Wen

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
遇到的服務人員都非常友善,服務很好!
Séjour de 3 nuits en janvier 2024
總經理 蘇嘉洛 a répondu le 13 janv. 2024
感謝您對我們酒店的服務人員給予的服務的讚賞!我們很高興聽到您在酒店遇到的服務人員都非常友善,提供了優質的服務。我們的團隊致力於為每一位客人提供溫暖和熱情的服務體驗。您對他們辛勤工作的肯定將是最好的鼓勵。再次感謝您選擇我們的酒店,期待下次再為您服務!總經理蘇嘉洛

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points forts : Confort de la chambre
Points faibles : État et installations de l’hébergement
Location is good, but very old hotel.
Location is quite good. But its condition isn’t good. Building itself is very old and can’t open the windows. So the air condition is pretty bad without the air conditioner.
Séjour de 4 nuits en janvier 2024
Carlos Souza General Manager a répondu le 12 janv. 2024
Thank you for sharing your feedback on your recent stay at our hotel. We appreciate your comment about the location while also acknowledging your concerns regarding the condition of the building and the air conditioning. We will review your feedback and ensure that our cooling systems are functioning optimally to provide a comfortable atmosphere within the rooms. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

8/10 – Bien

Imbi

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en janvier 2024
Carlos Souza General Manager a répondu le 11 janv. 2024
Thank you for choosing our hotel and sharing your review on your recent stay at our hotel. We look forward to welcoming you back in the future.

6/10 – Acceptable

Voyageur vérifié

Voyage d’affaires
Séjour de 4 nuits en janvier 2024
Carlos Souza General Manager a répondu le 12 janv. 2024
Thank you for choosing our hotel and sharing your review on your recent stay at our hotel. We look forward to welcoming you back in the future.

10/10 – Excellent

Christine yun hung

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en janvier 2024
Carlos Souza General Manager a répondu le 11 janv. 2024
Thank you for choosing our hotel and sharing your review on recent stay at our hotel. We look forward to welcoming you back in the future.

4/10 – Médiocre

Sophia

Voyage en groupe
Séjour de 2 nuits en janvier 2024
Carlos Souza General Manager a répondu le 9 janv. 2024
Thank you for choosing our hotel as your accommodation choice, and we hope to have the opportunity to welcome you back in the future. If there is anything else we can do to enhance your future stays or if you have any further suggestions, please feel free to reach out to us.

10/10 – Excellent

Koon Kiong, Singapore

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good location.
Séjour de 4 nuits en décembre 2023
Carlos Souza General Manager a répondu le 9 janv. 2024
Thank you for taking the time to provide feedback on your recent stay at our hotel. We are glad to hear that our hotel was in good location which met your expectations and contributed to a positive experience during your stay. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 – Excellent

Lance, Newport Beach

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Location, location, location! Subway line around the corner allows for easy access to all of HK.
Séjour de 4 nuits en décembre 2023
Carlos Souza General Manager a répondu le 9 janv. 2024
Thank you for sharing your feedback on your recent stay at our hotel. We appreciate your comment about our hotel's location and the proximity to the subway line has provided you with convenient transportation options, allowing guests to navigate Hong Kong easily. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

8/10 – Bien

Kinjal

Voyage en famille
Great hotel if you adjust your expectations!!
Séjour de 10 nuits en décembre 2023
Carlos Souza General Manager a répondu le 8 janv. 2024
Thank you for your feedback! We appreciate your understanding that adjusting expectations can contribute to a great experience at our hotel. We strive to provide a comfortable and enjoyable stay for all our guests. If there are any specific areas where we can improve, we would love to hear your suggestions. We value your custom and hope to have the opportunity to exceed your expectations in the future. Thank you for choosing our hotel!Warmest Regards,Carlos Souza General Manager

8/10 – Bien

Joseph

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Overall, our time at the hotel was awesome. Checking in and out was a breeze, and the price was totally fair. The location was spot on - literally beside the station, making it super convenient. The hotel had that fresh, new vibe, and our room was squeaky clean and looked brand new. They nailed the custom setup we were expecting. The only hiccups were the spoons and glasses, which weren't cleaned properly, and the room being a bit too chilly with no way to adjust it. But honestly, besides those minor things, everything else was great. We had a blast and would totally come back!
Séjour de 6 nuits en décembre 2023
Carlos Souza General Manager a répondu le 8 janv. 2024
Thank you so much for your fantastic review! We're thrilled to hear that you had an awesome time at our hotel. We pride ourselves on providing a seamless check-in and check-out experience, and we're glad to know that it was a breeze for you. We sincerely apologize for the hiccups you experienced with the cleanliness of the spoons and glasses. We appreciate your feedback and will address this issue with our housekeeping team to ensure it doesn't happen again. We also apologize for the room being a bit chilly without an adjustable temperature. We'll look into this matter to provide better comfort for our guests in the future.However, we're delighted to hear that these minor issues didn't overshadow the overall great experience you had. We're thrilled that you had a blast, and we would be absolutely thrilled to welcome you back in the future. Thank you for choosing our hotel, and we look forward to providing you with an even better stay next time!Warmest Regards,Carlos SouzaGeneral Manager

8/10 – Bien

Sheridan

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very central hotel. Great for a family of 5.
Séjour de 3 nuits en décembre 2023
Carlos Souza General Manager a répondu le 25 déc. 2023
Thank you for your feedback! We're delighted to hear that our hotel's central location is convenient for your family of 5. We aim to provide comfortable accommodations for families, and we're glad we could meet your expectations.If you have any specific suggestions or requests to further enhance your experience or accommodate your family's needs, please feel free to let us know. We appreciate your support and hope to have the opportunity to welcome you and your family back in the future.Warmest Regards,Carlos SouzaGeneral Manager

10/10 – Excellent

Anne Marie S

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en décembre 2023
Carlos Souza General Manager a répondu le 23 déc. 2023
Thank you for sharing with us your generous review. We are so very glad to hear that you have enjoyed your stay at Holiday Inn golden mile.Warmest Regards,Carlos SouzaGeneral Manager

8/10 – Bien

Tommy

Voyage en famille
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
This hotel is convenient but hotel room looks old and not upgraded especially the toilets still using the old conventional with 2 separate hot and cold turning knob where I feels it is too outdated. I also feels that it will be wasting water as nobody will bother to turn off 2 separate knobs. It should be upgraded to 1 lever tap with mixing cold and hot together which is easier to access instead of turning it.
Séjour de 7 nuits en décembre 2023
Carlos Souza General Manager a répondu le 19 déc. 2023
Thank you for taking the time to provide us feedback on your recent stay at our hotel. We apologies for the inconvenience you experienced during your stay. We understand your concerns regarding our dated room and amenities while we are constantly working on improving our property and guest experience, and your comments will be taken into consideration for our future upgrades and renovations. We value your feedback and want to assure you that we are committed to providing a pleasant and enjoyable stay for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience. Warmest regards, Carlos Souza General Manager

4/10 – Médiocre

WanXin

Séjour de 2 nuits en décembre 2023
Carlos Souza General Manager a répondu le 5 janv. 2024
Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future.

10/10 – Excellent

Chantakarn

Séjour de 3 nuits en décembre 2023
Carlos Souza General Manager a répondu le 15 déc. 2023
I’m so pleased that you felt my hotel comfortably accommodated all your needs, and I do hope you found some time to relax and enjoy the very best of our fantastic city. It’s also wonderful to see that you have awarded my team with the highest possible scores available to you on this particular platform and that you would recommend my hotel to other visitors of this site – rest assured, your feedback is greatly appreciated by all of us here at the Holiday Inn Golden Mile Hong Kong. Thank you once again, I do hope to be able to welcome you back with us on your next trip to Hong Kong. Hope to see you again soon!Warmest regards,Carlos SouzaGeneral Manager

10/10 – Excellent

Shoppers Stop

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Location and comfort stay
Séjour de 2 nuits en décembre 2023
Carlos Souza General Manager a répondu le 13 déc. 2023
Thank you for your feedback! We're glad to hear that you enjoyed both the location and the comfort of your stay.We understand the importance of a convenient location for our guests, and we strive to provide easy access to various attractions, transportation options, and amenities in the surrounding area.Ensuring a comfortable stay is one of our top priorities. We work hard to provide cozy accommodations, quality services, and amenities that contribute to a pleasant and relaxing experience for our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for another enjoyable stay.Best regards,Carlos SouzaGeneral Manager

6/10 – Acceptable

Nengyen

Séjour de 1 nuit en décembre 2023
Carlos Souza General Manager a répondu le 9 déc. 2023
Thank you for sharing your review here with us, we look forward to having you again the next time you visit Hong Kong.Warmest Regards,Carlos SouzaGeneral Manager

8/10 – Bien

Samera

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en novembre 2023
Carlos Souza General Manager a répondu le 7 déc. 2023
Thank you for awarding your stating experience at an 8 out of 10. we are very glad to see that you have enjoyed your stay with us and we hope to see you again very soon.Warmest Regards,Carlos SouzaGeneral Manager

4/10 – Médiocre

Luisito

Voyage d’affaires
Great location but...
I booked for a 3 night/triple sharing (3-adult) suite. Upon check-in I was told that I had to pay extra for the 3rd person. Was already late, man in the reception (trainee in his nameplate) could hardly speak English and one person in our party was already too tired to argue. Aside for the location of the hotel and the friendly concierge, there was really nothing great to say about our stay there.
Séjour de 3 nuits en décembre 2023
Carlos Souza General Manager a répondu le 7 déc. 2023
We apologize for the inconvenience you experienced during your stay at our hotel. We understand that the situation with the additional charge for the third person was frustrating and that the communication with the trainee at the reception was not ideal.We strive to provide clear and transparent information regarding any additional charges or policies, and it seems that we fell short in this instance. We apologize for the inconvenience caused and any confusion it may have caused you and your party.We truly value your feedback as it helps us identify areas for improvement. We will address the issue with our reception team to ensure better communication and language proficiency in the future.While we are glad to hear that you appreciated the location of our hotel and found our concierge to be friendly, we regret that there were no other positive aspects of your stay that stood out to you.Once again, we apologize for any inconvenience caused and appreciate your feedback. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.Best regards,Carlos SouzaGeneral Manager