Front of property

Reviews of Holiday Inn Express Hong Kong Mongkok, an IHG Hotel

3 out of 5
Holiday Inn Express Hong Kong Mongkok, an IHG Hotel
No.1 Dundas Street, Mongkok, Kowloon

Reviews

8.4

Very good

Rating 10 - Excellent. 255 out of 757 reviews" "
Rating 8 - Good. 381 out of 757 reviews" "
Rating 6 - Okay. 88 out of 757 reviews" "
Rating 4 - Poor. 17 out of 757 reviews" "
Rating 2 - Terrible. 16 out of 757 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Albert

Liked: Staff & service
Disliked: Cleanliness
Room not cleaned
Stayed 1 night in Mar 2024

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet, relatively close to the night markets and lots of shops. Staff was excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Adolfo

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

CHI WANG

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Reasonable Price
Stayed 1 night in Mar 2024

10/10 Excellent

Susanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reception staff nice n helpful especially Stella.
Stayed 4 nights in Mar 2024

8/10 Good

Tsao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stuff service
Stayed 2 nights in Jan 2024

8/10 Good

Wilton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff members
Stayed 5 nights in Dec 2023

6/10 Okay

wendy, Bellevue

Liked: Property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good 5 nights family hstay in Mongkok
Hotel location was about 8 mins walk from Mongkok or Yau Ma Tei MTR station. Service was pleasant, Cleanliness is acceptable.
Stayed 5 nights in Dec 2023

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite a bit choice for dining and shopping, transportation are very convenient.
Stayed 7 nights in Nov 2023

6/10 Okay

Pravin

Travelled with partner
Disliked: Property conditions & facilities
BATHROOM LIGHT NOT GOOD ENOUGH FOR SHAVING. NO HAND TOWELS IN THE BATHROOM - ONLY SMALLISH FACE TOWEL. NATHAN ROAD TSIM SHA TSUI MUCH MUCH BETTER. ONE EXPECTED SAME STANDARD ACROSS THE HOLIDAY INN BRAND!
Stayed 5 nights in Nov 2023

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I did not like is that the bed was too hard. Otherwise I would stay again.
Stayed 5 nights in Nov 2023

10/10 Excellent

Kel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service
For the price we paid I think this hotel is good value.

10/10 Excellent

Wai Lan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel
Stayed 9 nights in Oct 2023

4/10 Poor

MATTHEW

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 11 nights in Sep 2023

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff and excellent service. carpet abit old and worn out may due for renewal. adding some soap rack & clothes hanging place would be perfect!
Stayed 12 nights in Sep 2023

6/10 Okay

Avis

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Nice location but a bit old
This hotel is at a good location but could use some touch up. The carpet in my room was really old with stains on the floor. It was also quite dusty at wall corners. The wall paper flakes out. As business travelers, I was hoping for better lighting at the desk. Also, I am surprised to see no USB charging by bed side. The gym is poorly equipped, not indoor.
Wall paper not in the best conditions
Dusty corner
Carpet is old and stained
Stayed 2 nights in Aug 2023

8/10 Good

HUI FANG VIVIAN

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel don’t have swimming pool and limited gym equipments.
Stayed 5 nights in Aug 2023

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jul 2023

8/10 Good

Jin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Mongkok Holiday Inn!
It's a walkable from hotel to Mongkok MTR train station and close to many luxury stores to Ladies Market just 10mins walk. Love the view from 17th floor and the service from the front desk helped us call for the taxi before leaving. Breakfast are good.
Stayed 2 nights in Jul 2023

8/10 Good

Pierre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It isn’t the Ritz but its well situated, modern, clean and safe.
Stayed 2 nights in Jul 2023

6/10 Okay

Avis

Stayed 11 nights in May 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover Excellence
This was our second stay at this hotel to split the travel between the UK and Australia. The hotel has been successfully refurbished and has an excellent appearance. We arrived before 10am expecting to have to leave our luggage and return at 2pm the nominal check in time. However Tommy, the receptionist told us our room was nearly ready and we could wait for what was only about 15 minutes. Great job Tommy! Our room was modern, very clean with an attached bathroom that was also modern and well equipped with bathroom toiletries and accessories. A great place to sleep after a long, tiring flight. The Hotel, situated on Dundas Street, 5 min walk from Nathan Road. The area has several modern shopping centres within easy walking around Yau Ma Tei and Jordan areas, as an alternative to Shim Sha Tsui. The A21 bus from the airport is ideal and stops at the Sino centre (stop 9) on Nathan Road very close to the junction with Dundas Street. Even if your stay is longer than ours, the metro and buses provide very easy access to Hong Kong favourites
Stayed 1 night in Jun 2023

8/10 Good

Ho Lam

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in May 2023

8/10 Good

KAI CHEUNG

Travelled with group
Liked: Staff & service
Hotel close to restaurant and shopping area . Hotel need renovation.
Stayed 1 night in Apr 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2023

6/10 Okay

KAI CHEUNG

Travelled with group
Liked: Cleanliness, staff & service
Staff are friendly location close to the shopping centre & restaurant. Hotel need renovation.
Stayed 1 night in Apr 2023

6/10 Okay

Vanessa

Stayed 4 nights in Mar 2023

10/10 Excellent

Pak

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and pleasant staff.
Stayed 4 nights in Mar 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great- the manager Steve was exceptional. His clerks Tony and Louis were also great. They were all very accommodating and helpful.
Stayed 2 nights in Mar 2023

10/10 Excellent

DIANNA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the staff here. very professional and very nice
Stayed 3 nights in Mar 2023

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2023

10/10 Excellent

a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 1 night in Feb 2023

8/10 Good

Stanley Wai Man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room maid
Stayed 3 nights in Feb 2023

6/10 Okay

Martin

Liked: Staff & service, amenities, property conditions & facilities
I enjoyed my 10 day stay in this property. The room was exactly what I had booked and breakfast was included. I found the hotel and reception staff very friendly and professional and enjoyed our conversations from time to time - they deserve 5 stars. Some constructive criticism however .......... would the management please take a look at the state of my bathroom. Not the leak which was reported, but the lack of deep cleaning in the bath/shower area. Areas around the top edge of the bath and to some walls are en-grained with years of dirt, its black, looks terrible and very un-hygenic. An occasional deep clean with a steamer and a small stiff nylon brush would solve this problem. Would I stay there again? Most definitely ......... the staff made my stay very welcoming.
Stayed 10 nights in Jan 2023

8/10 Good

Ming Yeung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Cho Yan

Liked: Staff & service
I like the sofa by the window side. The sound proof is not so good
Stayed 12 nights in Feb 2022

10/10 Excellent

Tak Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

Ga, Hong kong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Service okay, a little expensive vs. hotel in the area. Quite noisy as hotel nearby the highway.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020

8/10 Good

SO TAI EDMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Yeung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020