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The LUMA Hotel - A Member of Design Hotels – Avis

3.5 out of 5
The LUMA Hotel - A Member of Design Hotels
Lot 2-5, Block A, Sutera Avenue,, Jalan Sembulan, Kota Kinabalu, Sabah

Avis

9,4

Exceptionnel

Note de 10 – Excellent, d’après 66 avis sur 91." "
Note de 8 – Bien, d’après 23 avis sur 91." "
Note de 6 – Acceptable, d’après 1 avis sur 91." "
Note de 4 – Médiocre, d’après 0 avis sur 91." "
Note de 2 – Terrible, d’après 1 avis sur 91." "

9,6/10

Propreté

9,4/10

Service et personnel

9,2/10

Commodités

9,6/10

État et installations de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Osamu

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
綺麗でお洒落な雰囲気のホテルで、バスアメニティなども豊富で過ごしやすかったと思います。部屋も広くて、荷物を十分に広げられました。エントランスが配車アプリではわかりにくいみたいです。朝食がたまに品切れになっていることがありました。
Séjour de 3 nuits en mai 2024
The LUMA Hotel a répondu le 13 mai 2024
Dear Osamu, Warmest Greetings from The LUMA Hotel! Thank you for your valuable feedback. We're glad to hear that you enjoyed the clean and stylish atmosphere of our hotel and found your stay comfortable with ample toiletries. We appreciate your comments about the spacious room, which allowed you to organize your luggage easily.We also apologize for any instances where breakfast items were out of stock. We'll address this issue with our team to ensure a better experience for future guests.Thank you again for your feedback, and we hope to welcome you back for an even better experience in the future.

8/10 – Bien

Kin Chai

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
The Luma Hotel a répondu le 16 avr. 2024
Dear Kin Chai, Warmest Greetings from The LUMA Hotel! Thank you for your valuable feedback!

8/10 – Bien

Yen Ping

Séjour de 2 nuits en février 2024
The LUMA Hotel a répondu le 21 févr. 2024
Dear Yen Ping, Warmest Greetings from The LUMA Hotel! Thank you for the great rating. We truly appreciate it.

2/10 – Terrible

hyun hae

Séjour de 1 nuit en janvier 2024
The LUMA Hotel a répondu le 22 janv. 2024
Dear hyun hae, Warmest Greetings from The LUMA Hotel! We read this rating with much concern. We sincerely apologize for the inconvenience you experienced during your visit. We would appreciate it if you could email us about your unpleasant experience. We will use your feedback to implement necessary improvements in this aspect.We hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 – Excellent

An

Points forts : Propreté, service et personnel et confort de la chambre.
Wonderful stay at Luma, a modern and tastefully designed boutique hotel.
Séjour de 1 nuit en décembre 2023
The LUMA Hotel a répondu le 15 janv. 2024
Dear An, Warmest Greetings from The LUMA Hotel! Thank you for sharing your experience with us. We are delighted to know that you had a wonderful stay here. Wishing you a wonderful day ahead and hope to see you around the hotel soon.

10/10 – Excellent

Stephen, Forest Grove

Séjour de 4 nuits en décembre 2023
The LUMA Hotel a répondu le 11 janv. 2024
Dear Stephen, Warmest Greetings from The LUMA Hotel! Thank you for the great ratings. We truly appreciate it.

10/10 – Excellent

Soko

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
The LUMA Hotel a répondu le 8 janv. 2024
Dear Soko, Warmest Greetings from The LUMA Hotel! Thank you for the five star rating. We truly appreciate it.

10/10 – Excellent

SUNG HYUN

Séjour de 1 nuit en décembre 2023
The LUMA Hotel a répondu le 8 janv. 2024
Dear SUNG HYUN, Warmest Greetings from The LUMA Hotel! Thank you for the great rating. We truly appreciate it.

8/10 – Bien

Hanzhong

Séjour de 2 nuits en décembre 2023
The LUMA Hotel a répondu le 22 déc. 2023
Dear Hanzhong, Warmest Greetings from The LUMA Hotel! Thank you for the great rating. We truly appreciate it.

8/10 – Bien

Hjh Noor Zawani

Séjour de 2 nuits en décembre 2023
The LUMA Hotel a répondu le 14 déc. 2023
Dear Hjh Noor Zawani, Warmest Greetings from The LUMA Hotel! Thank you for the great rating. We truly appreciate it.

10/10 – Excellent

Yi Chen

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Really like the location of the hotel, surrounded by so many restaurants, and it's also close to imago shopping mall, staffs are friendly, serves great breakfast, the supplements are great.
Séjour de 1 nuit en novembre 2023
The LUMA Hotel a répondu le 28 nov. 2023
Dear Yi Chen,Warmest Greetings from The LUMA Hotel! Thank you so much for the great rating. We're thrilled to hear that you had a wonderful experience during your stay. Your kind words truly motivate us to keep delivering exceptional service.

10/10 – Excellent

Yew Chan

Séjour de 1 nuit en novembre 2023
The LUMA Hotel a répondu le 23 nov. 2023
Dear Yew Chan,Warmest Greetings from The LUMA Hotel! Thank you for the great rating. We truly appreciate it.

10/10 – Excellent

Pamela

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en novembre 2023
The LUMA Hotel a répondu le 21 nov. 2023
Dear Pamela,Warmest Greetings from The LUMA Hotel! Thank you for the great rating! Thank you for choosing to stay with us, we hope to be able to serve you again soon!

10/10 – Excellent

Cindy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I love the design of the property! The room, the amenities, the comfort and the reception. Great location with food and beverage right at the building. Near to Imago, one of the biggest mall in city. The room is really comfortable, layout and space is impeccable. The shower is huge and the tub is a great after a long day. The bed is firm and bigger than King (super king maybe?), I just love this place so much this is definitely my go-to hotel next time I visit KK.
Séjour de 3 nuits en novembre 2023
The LUMA Hotel a répondu le 17 nov. 2023
Dear Cindy,Warmest Greetings from The LUMA Hotel! Thank you for taking your time to share your experience with us. We are thrilled to learn that your stay at our hotel was filled with such delight and satisfaction. Your enthusiasm is truly appreciated, and we can’t wait to welcome you back. Your satisfaction is our priority, and we’ll strive to ensure your next visit better.

10/10 – Excellent

Ho Ching Joanne

Séjour de 2 nuits en novembre 2023
The LUMA Hotel a répondu le 17 nov. 2023
Dear Ho Ching Joanne,Warmest Greetings from The LUMA Hotel! Thank you for the great ratings! We look forward to welcome you back for another fantastic stay in the future.

10/10 – Excellent

Dajeong

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
편의점도 바로 아래에 있고 조식도 깔끔하고 좋았어요! 새벽도착 비행기로 간단하게 잠만 잘 곳으로 간 거였는데 그러기엔 너무 좋았고 하루만 묵기엔 아쉬울 정도로 좋았어요! 호텔과 쇼핑몰도 가깝고, 깨끗하고 좋았습니다~
Séjour de 1 nuit en novembre 2023
The LUMA Hotel a répondu le 6 nov. 2023
Dear Dajeong,Warmest Greetings from The LUMA Hotel! Thank you for taking your time writing this wonderful feedback to us. We glad that you like our convenient location, and enjoyed your stay with us. Thank you for choosing to stay with us and we look forward to see you again in the future.

10/10 – Excellent

jae yun

All nice
Séjour de 4 nuits en octobre 2023
The LUMA Hotel a répondu le 6 nov. 2023
Dear Jae Yun,Warmest Greetings from The LUMA Hotel! Thank you for taking the time to share your wonderful rating with us. We’re glad that you loved our hotel. Thank you for choosing to stay with us.

10/10 – Excellent

Lay Beng

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Near the airport, and one of the newest that’s 5min walk to their newest, largest mall in KK.
Séjour de 4 nuits en octobre 2023
The LUMA Hotel a répondu le 23 oct. 2023
Dear Lay Beng, Warmest Greetings from The LUMA Hotel! Thank you for your positive feedback with us. We’re delighted to hear that you enjoyed our convenient location. Do visit us again as we look forward to welcome you back again soon!

10/10 – Excellent

William

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023
The LUMA Hotel a répondu le 2 oct. 2023
Dear William, Warmest Greetings from The LUMA Hotel! Thank you for the wonderful rating. We’re sincerely appreciate it.

10/10 – Excellent

William

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2023
The LUMA Hotel a répondu le 29 sept. 2023
Dear William,Warmest Greetings from The LUMA Hotel! Thank you for the wonderful rating. We're sincerely appreciate it.

8/10 – Bien

Ran gyeong

Séjour de 1 nuit en septembre 2023
The LUMA Hotel a répondu le 27 sept. 2023
Dear Ran Gyeong,Warmest Greetings from The LUMA Hotel! I appreciate you giving us your wonderful ratings. We are sincerely grateful. We hope to see you again soon!

10/10 – Excellent

anshika

Séjour de 1 nuit en septembre 2023
The LUMA Hotel a répondu le 15 sept. 2023
Dear anshika,Warmest Greetings from The LUMA Hotel! Thank you for the wonderful rating. We truly appreciate it. Safe travels on your adventure ahead, and we hope to have the pleasure of serving you again in the future.

10/10 – Excellent

NOHUN

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
공항에서 가깝고 내부시설도 엄청 깨끗해요. 도보 10분거리에 아미고몰도 가까이 있어 쇼핑하기도 좋고 음식점 이용하기도 너무 편리했어요. 다시 코타키나발루에 간다면 다시 묵을 계획입니다. 루마호텔 짱^^
The LUMA Hotel a répondu le 22 août 2023
Dear Nohun, Warmest Greetings from The LUMA Hotel! Thank you for the excellent ratings and reviews.It's great to hear that you loved our hotel's convenient location and cleanliness. We truly appreciate your kind words. In the meantime, we look forward to serving you again in the near future.

10/10 – Excellent

SeongKyung

Séjour de 3 nuits en août 2023
The LUMA Hotel a répondu le 21 août 2023
Dear SeongKyung, Warmest Greetings from The LUMA Hotel! Thank you for sharing your wonderful ratings. We truly appreciate it. We look forward to welcoming you back in the near future.

10/10 – Excellent

YOUNGHUN

Séjour de 1 nuit en août 2023
The LUMA Hotel a répondu le 18 août 2023
Dear YOUNGHUN, Warmest Greetings from The LUMA Hotel! Thank you for the great rating. We truly appreciate it :)

8/10 – Bien

LI

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en juillet 2023
The LUMA Hotel a répondu le 7 août 2023
Dear Valued Guest, Warmest Greetings from The LUMA Hotel! Thank you for the excellent ratings. We truly appreciate it. We hope to welcome you back in the near future.

10/10 – Excellent

LI

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
很棒的住宿經驗
整體來說是很棒的住宿經驗，步行6分鐘即可到達對面的百貨公司，逛街吃飯看電影都很方便。
Séjour de 1 nuit en juillet 2023
The LUMA Hotel a répondu le 4 août 2023
敬爱的LI， 非常感谢您对我们酒店的满意。我们非常开心知道您在我们酒店有一个愉快的体验。我们期待您的再次光临。

8/10 – Bien

Alex

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very good location and walkable distance to shopping mall. Room service forgot to make/clean our room though..
Séjour de 2 nuits en juillet 2023
The LUMA Hotel a répondu le 31 juill. 2023
Dear Alex, Warmest Greetings from The LUMA Hotel! Thank you for sharing your feedback with us. We truly appreciate your compliments regarding the hotel's strategic location. We sincerely apologize for the inconvenience you experienced during your stay with regards to the oversight in room service. We hope you will give us another opportunity to provide you with a flawless experience in the future. Thank you for choosing to stay with us, and we hope to welcome you back soon.

10/10 – Excellent

Dongyeon

Séjour de 1 nuit en juillet 2023
The LUMA Hotel a répondu le 26 juill. 2023
Dear Dongyeon, Warmest Greetings from The LUMA Hotel! Thank you for giving us high ratings. We truly appreciate it. We look forward to hosting you again in the near future.

8/10 – Bien

pei zie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en juillet 2023
The LUMA Hotel a répondu le 26 juill. 2023
Dear Pei Zie, Warmest Greetings from The LUMA Hotel! Thank you for leaving us excellent ratings. We truly appreciate it. In the meantime, we hope to welcome you back soon!

10/10 – Excellent

Maggie M K

Séjour de 2 nuits en juillet 2023
The LUMA Hotel a répondu le 26 juill. 2023
Dear Maggie, Warmest Greetings from The LUMA Hotel! We would like to thank you for the kind ratings. We truly appreciate it. We value your patronage and we hope to welcome you back for another pleasant stay!

8/10 – Bien

Young Gwan, Hong Kong

Points forts : Propreté, état et installations de l’hébergement
Nice room with AC
Séjour de 3 nuits en juillet 2023
The LUMA Hotel a répondu le 10 juill. 2023
Dear Young Gwan, Warmest Greetings from The LUMA Hotel! Thank you for sharing your experience with us. Please do come back again in the near future as we will be very happy to have you here again.

10/10 – Excellent

Bee Hong

Voyage en famille
Nice ambience
Séjour de 2 nuits en juin 2023
The LUMA Hotel a répondu le 5 juill. 2023
Dear Bee Hong, Warmest Greetings from The LUMA Hotel! We truly appreciate your compliments regarding the hotel's ambience. Thank you for choosing The LUMA Hotel, and we hope to welcome you back soon for another enjoyable stay!

6/10 – Acceptable

ZHI HAN

Voyage en famille, Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Very well designed, instagrammable, aesthetically pleasing hotel. Had a room that was facing the main road and facing the sun, so room would not be as cold even with the aircond at 16 degrees celcius. Receptionist service was below expectations - receptionist was not friendly and accommodative for Marriott's standard. Requested for late check-out additional 1 hour as flight was later at night, but was denied with lame excuses and an attitude. Bellboy however was nice. Good place if you are just looking for a bed to sleep regardless of the experience, but not if you are looking for a pleasant service and friendly environment.
Séjour de 2 nuits en juin 2023
The LUMA Hotel a répondu le 30 juin 2023
Dear ZHI HAN, Warmest Greetings from The LUMA Hotel! Thank you for sharing your experience with us. Please accept our most sincere apologies regarding the service, we are sorry to know that we are not able to meet your expectations when handling your request. Your feedback and comments are well noted and we will do our nest to improve our service. Thank you again for letting us know and we hope we have the opportunity to renew your confidence in us on a future visit.

10/10 – Excellent

Taeyoung

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en juin 2023
The LUMA Hotel a répondu le 5 juill. 2023
Dear Taeyoung, Warmest Greetings from The LUMA Hotel! Thank you for the great rating! We truly appreciate it.

10/10 – Excellent

Erkut

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
在luma hotel住了四天，非常滿意！酒店離各景點都很近，而且交通方便，最重要的是衛生很好和裝修很漂亮！推薦！
The LUMA Hotel a répondu le 22 juin 2023
敬爱的Erkut, 非常感谢您对酒店的评论。我们很高兴您在我们酒店度过了愉快的四天！您的推荐对我们而言是最好的赞许。期待能再次为您服务。

10/10 – Excellent

Shafawati

Séjour de 2 nuits en juin 2023
The LUMA Hotel a répondu le 10 juill. 2023
Dear Shafawati , Warmest Greetings from The LUMA Hotel! Thank you for the great rating. We truly appreciate it.

10/10 – Excellent

Edmund

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Do not judge the Hotel by the building externally
The hotel is not a building by itself, but shared with many other shops in the same building (Sutera Avenue). First impression outside the hotel lobby upon arrival does not make you feel like a 4-Stars Hotel. However, after check-in at the lobby and into our room, our perception was totally changed. Their service and the room condition are indeed a 4-Star standard. The hotel staffs were polite and friendly; the room cleanliness is good & up to standard. Convinent shops and restaurants are easily accessible within the same building. A grand shopping mall is also just across the road within 5 mins walk by the overhead bridge. Me and my family had definitely enjoyed our 5D4N stay at the hotel. Will strongly recommend the hotel and will consider the same hotel again if we return on the next trip. Please do keep up and maintain the good standard 👍 The only comment we had is the hotel breakfast, which has limited choice and has the same set menu daily. Hope it can be improved in the future.
Séjour de 4 nuits en juin 2023
The LUMA Hotel a répondu le 19 juin 2023
Dear Edmund, Warmest Greetings from The LUMA Hotel! Thank you for taking the time to share your experience with us through this review. We truly appreciate your compliments regarding the service, cleanliness and location. Your feedback and comment regarding the breakfast is well noted, we will look into this accordingly. We are grateful for your recommendation to the travelers. Please do come back again in the near future as we will be very happy to have you here again. Until we meet again, safe travels always!

10/10 – Excellent

WON

Séjour de 2 nuits en juin 2023
The LUMA Hotel a répondu le 12 juin 2023
Dear WON, Warmest Greetings from The LUMA Hotel! Thank you for the great rating. We truly appreciate it. Wishing you a wonderful day ahead and hope to see you again soon.

10/10 – Excellent

DONGHYUN

Séjour de 1 nuit en juin 2023
The LUMA Hotel a répondu le 12 juin 2023
Dear DONGHYUN, Warmest Greetings from The LUMA Hotel! Thank you for the great rating. We truly appreciate it.

8/10 – Bien

Harold

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Design
Very nice hotel and design. The best if the hotel has swimming pool but overall we had a very great stay. Breakfast was good too.
Séjour de 1 nuit en mai 2023
The LUMA Hotel a répondu le 26 mai 2023
Dear Harold, Warmest Greetings from The LUMA Hotel! Thank you for sharing your experience with us. We truly appreciate your compliments regarding the design and breakfast. Thank you for staying with us, and we look forward to another chance to serve you.

10/10 – Excellent

Tan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en mai 2023
The LUMA Hotel a répondu le 26 mai 2023
Dear Tan, Warmest Greetings from The LUMA Hotel! Thank you for the great rating. We truly appreciate it.

10/10 – Excellent

Jinwoo

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en mai 2023
The LUMA Hotel a répondu le 12 mai 2023
Dear Jinwoo, Warmest Greetings from The LUMA Hotel! Thank you for the great rating. We truly appreciate it.

10/10 – Excellent

Haw Siang

Séjour de 1 nuit en avril 2023
The LUMA Hotel a répondu le 10 avr. 2023
Dear Haw Siang, Warmest Greetings from The LUMA Hotel! Thank you for the great rating. We truly appreciate it.

10/10 – Excellent

Vivian

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Awesome stay. Everything is great. Will stay there again if visit KK.
Séjour de 1 nuit en mars 2023
The LUMA Hotel a répondu le 31 mars 2023
Dear Vivian,Warmest Greetings from The LUMA Hotel! Thank you for sharing your experience with us through this review. We are glad to know that you had an awesome stay here. We are happy that you would consider us again should you return to Kota Kinabalu! Wishing you a wonderful day ahead and hope to see you around the hotel soon.

10/10 – Excellent

Aye Aye

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en mars 2023
The LUMA Hotel a répondu le 31 mars 2023
Dear Aye Aye, Warmest Greetings from The LUMA Hotel! Thank you for the great rating. We truly appreciate it.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice hotel
Comfortable stay
Séjour de 3 nuits en mars 2023
The LUMA Hotel a répondu le 31 mars 2023
Dear Guest, Warmest Greetings from The LUMA Hotel! Thank you for the positive rating. We truly appreciate it.

10/10 – Excellent

Sharon

Séjour de 1 nuit en mars 2023
The LUMA Hotel a répondu le 14 avr. 2023
Dear Sharon, Warmest Greetings from The LUMA Hotel! Thank you for the great rating. We truly appreciate it.

10/10 – Excellent

ky su

Séjour de 3 nuits en mars 2023
The LUMA Hotel a répondu le 24 mars 2023
Dear ky su, Warmest Greetings from The LUMA Hotel! Thank you for the great rating! We truly appreciate it.

10/10 – Excellent

Shyh Chang

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very close to shopping area, room is big and clean, quiet also, very good
Séjour de 1 nuit en mars 2023
The LUMA Hotel a répondu le 20 mars 2023
Dear Shyh Chang, Warmest Greetings from The LUMA Hotel. Thank you very much for sharing your experience with us through this review. It was our pleasure to have you with us during your recent visit. We truly appreciate your compliments regarding the strategic location and cleanliness. We look forward to seeing you on your next trip to Kota Kinabalu. Until we meet again, safe travels always.