Situation of hotel was excellent, overlooking the beach. Public areas like lobby, dining room and bar were well kept and up to date, but corridors and bedrooms rather tired and grubby.
Staff were very pleasant but many of them totally inefficient. The girl who cleaned our room omitted to replace at least one thing every day....e.g. hand towels(twice), toilet rolls, soap, shampoo, minibar items.
Dining room staff very pleasant but many of them untrained although dining room manager was great. Food was good, however, and varied.
Reception staff unable...or unwilling....to check us out the night before our 3am departure, even wishing to check minibar at midnight when we were getting up at 2am and needed some sleep. Their command of English wasn't impressive! We were charged for 2 minibar items we didn't even have..... they hadn't been replaced.
Swimming pool in need of a make over although it was clean. Draining boards around it hid a mass of gunge and there was only room for 5 loungers on the inadequate deck.
The hotel obviously does well with conventions, weddings etc, but the hotel guests are forgotten about.
Comment from Hotel Management
30-Jan-2017 by Gilda Mendez- Asst. Manager Reservation, Hotel Management
Dear Ms. Marian,
Thank you for your stay with us. Thank you so much for your valuable & detailed feedback. We work hard to make our guest happy. your feedback about each & every point, which we need to be work is really helpful to improve our service quality & make our guest happy. Once again Thank you so much & looking forward to welcome you in future to experience the difference, when you will be in this area.