Ratings based on 23 Verified Reviews

3.4 out of 5
44% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller fromScotland

Quilon Beach

Posted 15-Jan-2017
Pros: Beach views
Cons: Bedrooms, service, corridors, surrounding outbuildings, bags of rubbish lying around in the grounds.
Location: Good location, near to lake and seashore.
Situation of hotel was excellent, overlooking the beach. Public areas like lobby, dining room and bar were well kept and up to date, but corridors and bedrooms rather tired and grubby. Staff were very pleasant but many of them totally inefficient. The girl who cleaned our room omitted to replace at least one thing every day....e.g. hand towels(twice), toilet rolls, soap, shampoo, minibar items. Dining room staff very pleasant but many of them untrained although dining room manager was great. Food was good, however, and varied. Reception staff unable...or unwilling....to check us out the night before our 3am departure, even wishing to check minibar at midnight when we were getting up at 2am and needed some sleep. Their command of English wasn't impressive! We were charged for 2 minibar items we didn't even have..... they hadn't been replaced. Swimming pool in need of a make over although it was clean. Draining boards around it hid a mass of gunge and there was only room for 5 loungers on the inadequate deck. The hotel obviously does well with conventions, weddings etc, but the hotel guests are forgotten about.
Comment from Hotel Management
30-Jan-2017 by Gilda Mendez- Asst. Manager Reservation, Hotel Management
Dear Ms. Marian, Thank you for your stay with us. Thank you so much for your valuable & detailed feedback. We work hard to make our guest happy. your feedback about each & every point, which we need to be work is really helpful to improve our service quality & make our guest happy. Once again Thank you so much & looking forward to welcome you in future to experience the difference, when you will be in this area.
2out of 5
by A verified traveller fromUAE

House keeping is poor.

Posted 7-Nov-2016
Location: Location is good.
Occupied 2 rooms. No towels were in the bathroom and it took 4 calls and 2.5 hours to get it after check in. Shover area and change room near Swimming Pool is in terrible condition.
Comment from Hotel Management
26-Dec-2016 by Gilda Mendez - Asst. Manager Reservations, Hotel Management
Dear Ms. Deepa, Greetings from The Quilon Beach Hotel & Convention Centre, Kollam!!! Thank you for your stay with us & thank you for your feedback about the property, services, facilities & Amenities. Also noted your feedback about the towels & really apologizing for the same. We are promising you that it will be taken care & wont be raise any such complaints in future. We work hard to make our guest happy & your genuine feedback gives us the clear pictures of the areas need to be improve. Once again thank you & looking forward to welcome you, when you will be in this area.
4out of 5
by Kathleen fromSt. Augustine

Great comfort and eats on the beach

Posted 9-Feb-2016 on Hotels
We were welcomed and offered an upgraded room. Great service in hotel. Could learn more about local tourist activities, but we did this on our own. Restaurant was simply outstanding.
Comment from Hotel Management
16-Feb-2017 by General Manager, Hotel Management
Dear Valued Guest Greetings!!! Thank you for your stay with us & thank you so much for your feedback about the Property, Facilities, Services etc... We work hard to make our guest happy. And your reviews give us the opportunity to correct the measures of standards & keep our guest happy & comfortable. Once again, thank you so much & looking forward to serve you, when you will be in this area
3out of 5
Recommended
for Everyone
by A verified traveller fromnew york city

million dollar views

Posted 18-Aug-2015
Pros: location location location
Cons: dont recall really.
Location: Historic portuguese/Dutch fort ruins. reminds one of Castello of lisbon, fort jesus in mombasa, fort in Cape Town. old Dutch cemetery.
This hotel is my home away from home when I visit Quilon. It has the most incredible views of one of the worlds most historic beaches: Kollam Beach, a place where Venetians, Portuguese and Dutch came from the 12th century onwards. So-the pleasant facilities are outweighed by the extraordinary views from the hotel's wonderful windows. The hotel is comfortable. I noticed the pool is well used. Staff very sweet. But I come and stay here for the views all day and night long. The dawn and sunsets. This beach is one of the most spectacular stretches of sand in the world, but it is not swimmable. And is a working beach. Still, a breathtaking place.
Comment from Hotel Management
16-Feb-2017 by For The Quilon Beach Hotel & Convention Centre, Hotel Management
Dear Valued Guest Greetings!!! Thank you for your stay with us & thank you so much for your feedback about the Property, Facilities, Services etc... We work hard to make our guest happy. And your reviews give us the opportunity to correct the measures of standards & keep our guest happy & comfortable. Once again, thank you so much & looking forward to serve you, when you will be in this area
4out of 5
by Kenneth fromLondon, UK

Clean rooms, friendly staff

Posted 16-Aug-2015 on Hotels
The room was clean and the staff were friendly and helpful. The sea view is excellent so if you can book this side, it is definitely worth it
Comment from Hotel Management
16-Feb-2017 by General Manager, Hotel Management
Dear Valued Guest Greetings!!! Thank you for your stay with us & thank you so much for your feedback. We work hard to make our guest happy. And your positive review gives us an extra energy in our journey towards the goals of guest satisfaction. Once again, thank you so much & looking forward to serve you, when you will be in this area
4out of 5
Recommended
for Everyone
by A verified traveller fromToronto

Posted 25-Mar-2015
Pros: Good wifi, clean, good staff
Cons: Restaurant food
Good hotel, clean rooms, good wifi, sea view, horrible food
5out of 5
by Odette

This traveller left a rating score only Posted 18-Jan-2015 on Hotels
4out of 5
by Srinagesh fromBangalore

Pleasant stay

Posted 15-Nov-2014 on Hotels
It was a pleasant stay at the hotel..though the hotel pool was under renovation, the staff made alternate arrangements for us.The food was not up to the mark..The staff made it up by being courteous and addressed all our requirements
2out of 5
by A verified traveller fromBirmingham. Uk

Modern high rise hotel next to beach

Posted 3-Oct-2014
Pros: Dining staff very attentive and friendly.
Cons: Ongoing work areas should be closed or cordoned off.
Location: Located on beach front with kids fun park
Good looking hotel within a two minute walk to beach and kids fun park. No safe in room. Wifi very slow and only available in lobby and ground floor dining area. On arrival ( sept.2014) carpet on seventh floor, where we we given room,was in process of being changed and took two days to complete. Ongoing deep cleaning of marble floor in lobby and approach to dining area.
3out of 5
by A verified traveller

Decent

Posted 1-Mar-2014 on Hotels
Overall OK hotel, but I will not stay there again due to the "rip-off" attitude of the hotel regarding transfers to the railway station. The website stated "complimentary" transfer from railway station. Upon arrival the hotel levied a charge of 500 rupees. The railway station is only about 3km away and an auto-rickshaw charges 40 rupees. A fair charge would have been acceptable but they levied a ridiculous charge