Ratings based on 9 Verified Reviews

3.0 out of 5
44% of guests recommend
3.9 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller fromScotland

Quilon Beach

Posted 15-Jan-2017
Pros: Beach views
Cons: Bedrooms, service, corridors, surrounding outbuildings, bags of rubbish lying around in the grounds.
Location: Good location, near to lake and seashore.
Situation of hotel was excellent, overlooking the beach. Public areas like lobby, dining room and bar were well kept and up to date, but corridors and bedrooms rather tired and grubby. Staff were very pleasant but many of them totally inefficient. The girl who cleaned our room omitted to replace at least one thing every day....e.g. hand towels(twice), toilet rolls, soap, shampoo, minibar items. Dining room staff very pleasant but many of them untrained although dining room manager was great. Food was good, however, and varied. Reception staff unable...or unwilling....to check us out the night before our 3am departure, even wishing to check minibar at midnight when we were getting up at 2am and needed some sleep. Their command of English wasn't impressive! We were charged for 2 minibar items we didn't even have..... they hadn't been replaced. Swimming pool in need of a make over although it was clean. Draining boards around it hid a mass of gunge and there was only room for 5 loungers on the inadequate deck. The hotel obviously does well with conventions, weddings etc, but the hotel guests are forgotten about.
Comment from Hotel Management
30-Jan-2017 by Gilda Mendez- Asst. Manager Reservation, Hotel Management
Dear Ms. Marian, Thank you for your stay with us. Thank you so much for your valuable & detailed feedback. We work hard to make our guest happy. your feedback about each & every point, which we need to be work is really helpful to improve our service quality & make our guest happy. Once again Thank you so much & looking forward to welcome you in future to experience the difference, when you will be in this area.
2out of 5
by A verified traveller fromUAE

House keeping is poor.

Posted 7-Nov-2016
Location: Location is good.
Occupied 2 rooms. No towels were in the bathroom and it took 4 calls and 2.5 hours to get it after check in. Shover area and change room near Swimming Pool is in terrible condition.
Comment from Hotel Management
26-Dec-2016 by Gilda Mendez - Asst. Manager Reservations, Hotel Management
Dear Ms. Deepa, Greetings from The Quilon Beach Hotel & Convention Centre, Kollam!!! Thank you for your stay with us & thank you for your feedback about the property, services, facilities & Amenities. Also noted your feedback about the towels & really apologizing for the same. We are promising you that it will be taken care & wont be raise any such complaints in future. We work hard to make our guest happy & your genuine feedback gives us the clear pictures of the areas need to be improve. Once again thank you & looking forward to welcome you, when you will be in this area.
3out of 5
for Everyone
by A verified traveller fromnew york city

million dollar views

Posted 18-Aug-2015
Pros: location location location
Cons: dont recall really.
Location: Historic portuguese/Dutch fort ruins. reminds one of Castello of lisbon, fort jesus in mombasa, fort in Cape Town. old Dutch cemetery.
This hotel is my home away from home when I visit Quilon. It has the most incredible views of one of the worlds most historic beaches: Kollam Beach, a place where Venetians, Portuguese and Dutch came from the 12th century onwards. So-the pleasant facilities are outweighed by the extraordinary views from the hotel's wonderful windows. The hotel is comfortable. I noticed the pool is well used. Staff very sweet. But I come and stay here for the views all day and night long. The dawn and sunsets. This beach is one of the most spectacular stretches of sand in the world, but it is not swimmable. And is a working beach. Still, a breathtaking place.
Comment from Hotel Management
16-Feb-2017 by For The Quilon Beach Hotel & Convention Centre, Hotel Management
Dear Valued Guest Greetings!!! Thank you for your stay with us & thank you so much for your feedback about the Property, Facilities, Services etc... We work hard to make our guest happy. And your reviews give us the opportunity to correct the measures of standards & keep our guest happy & comfortable. Once again, thank you so much & looking forward to serve you, when you will be in this area
4out of 5
for Everyone
by A verified traveller fromToronto

Posted 25-Mar-2015
Pros: Good wifi, clean, good staff
Cons: Restaurant food
Good hotel, clean rooms, good wifi, sea view, horrible food
2out of 5
by A verified traveller fromBirmingham. Uk

Modern high rise hotel next to beach

Posted 3-Oct-2014
Pros: Dining staff very attentive and friendly.
Cons: Ongoing work areas should be closed or cordoned off.
Location: Located on beach front with kids fun park
Good looking hotel within a two minute walk to beach and kids fun park. No safe in room. Wifi very slow and only available in lobby and ground floor dining area. On arrival ( sept.2014) carpet on seventh floor, where we we given room,was in process of being changed and took two days to complete. Ongoing deep cleaning of marble floor in lobby and approach to dining area.
4out of 5
for Everyone
by Rahim fromSaudi Arabia

Good location and close to the beach

Posted 12-Jun-2013
Pros: close to the beach and the sea view
Cons: The food, shoudl improve variety and international standard
clean hotel and very cooperative staff, away from city trafique and very karm and quiete area where we can enjoy the holidays with family and friends
5out of 5
for Everyone
by Mark fromMelbourne, Australia

This place is awesome!!!

Posted 21-May-2012
Pros: Views, room amenities
Cons: When vacancy rate is low you have to ask the front desk to warm up the water for a shower
Location: Typical Kollam. Huge fishing community, lots of history (Fort Thomas ruins, Lighthouse).
When you are in this hotel, you feel like you are in a different world outside of Kollam because there is just nothing quite like the high standard and service of any amenity in Kollam like the beach hotel. Some hotel staff don't speak fluent english so you just have to be a little patient. The rooms, the views of this hotel put some hotels the world over to shame - also because of the ridiculosly cheap price (compared to $AUD). The hotel itself takes on different names with locals which is good to know if travelling by Rickshaw or Taxi to let them know where you want to go. The various names it goes by is "Orchid Hotel", "Beach Hotel" or "Kollam Hotel". The food is FANTASTIC!!! 5 star dining. The only downside I found was that when the vacancy rate drops, they tend to not turn on the boiler for hot showers so you sometimes have to call the front desk to ask them to turn the hot water on about 15 mins before you have a shower. The hotel has it's own generator during power outages which is good, sometimes you may notice the power gets cut for a couple of seconds before the generator kicks in. I'm definitely coming back here next time I'm in Kollam!!! Highly recommended to all travellers!!!
2out of 5
by A verified traveller fromMünchen

The Beach Orchid - Nur wenn gar keine Alternative

Posted 7-Jan-2011
Das Hotel liegt in Kollam und ist in absolut keiner touristischen Infrastruktur gelegen. Kollam ist eine grosse Stadt die aber relativ wenig bietet. Daher nicht interessant. Der Pool hat keinen 4 Sterne Standard und rings um die Pool sieht man unmittelbar alle Hotel Müll Berge .. Fazit: Wenn es irgendwie geht dann tunlichst den Ort Kollam und das Hotel vermeiden ..
2out of 5
by A verified traveller fromDorset, United Kingdom

Comfortable but not delighted

Posted 16-Jan-2010
SERVICE The staff were extremely courteous to my girlfriend and I. They went out of their way to assist us with our questions about the surrounding area and with our plans outside of our stay at the hotel. I would rate the service very highly. THE HOTEL We expected an immaculate hotel. Whilst our room was very nice and well maintained we found the public areas of the hotel less welcoming and relaxing. The Ayurvedic Centre was particularly disappointing; after a quick look there was no way we'd have treatments there. And the bar that we expected was not even open for business. LOCATION The hotel has a decent location for Kollam. It's a short walk to the 'centre' on the city. And it is located right on the beachfront. For any Western travellers, however, this is not a beach where a female can feel relaxed as there are a great deal of local men providing unwanted attention. OVERALL If you're looking for an immaculate hotel, where you can relax on the beach and wine and dine the evening away this is not it. For those looking for a relatively comfortable base to explore Kollam (2 days max) then the Beach Orchid would be a decent choice.