2 outdoor pools, sun loungers
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Reviews of Melati Beach Resort & Spa

5 out of 5
Melati Beach Resort & Spa
9/99 Moo 5, Bophut, Thongson Bay, Koh Samui, Surat Thani

Reviews

8.8

Excellent

Rating 10 - Excellent. 317 out of 525 reviews" "
Rating 8 - Good. 140 out of 525 reviews" "
Rating 6 - Okay. 42 out of 525 reviews" "
Rating 4 - Poor. 13 out of 525 reviews" "
Rating 2 - Terrible. 13 out of 525 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 16 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

NATALIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property was beautiful. The grounds and rooms are pristine and calming. The amenities are very limited. A pool table that is oversized and a table tennis table that is falling apart. The main pool closes at 7pm which is an inconvenient when you want to relax after day excursions. The drinks are overpriced and very weak (I could not tell the difference between a virgin and non). As much as we loved the property and rooms, I would say the experience is lacking for the price point.
Stayed 5 nights in Feb 2024

10/10 Excellent

MICHAEL STEPHAN DE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024
Response from Guest Relations Manager at Melati Resort and Spa on Feb 15, 2024
Dear guest,Thank you so much for your 5 out of 5 score. It really means a lot to us.Kind regards,Daniel SobrinosGuest Relations Manager at Melati Resort and Spa

10/10 Excellent

Philip

Stayed 2 nights in Dec 2023

10/10 Excellent

Naveed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, very warm and welcoming. Beautiful facility, pool was amazing, restaurant was delicious, esp the Thai one. Breakfast had a lot of options but same things every day, could have improved there a bit. It’s good for visitors who want to stay and enjoy the resort. Kids club was good, my 6 yr old enjoyed it a lot. If you are more of a party place person or family, you ll have to go to Chaweng-Choeng which is 400 bht one way. Hotel provides courtesy shuttle twice a day.
Stayed 4 nights in Nov 2023
Response from Guest Relations Manager at Melati Resort and Spa on Dec 23, 2023
Dear Mr Naveed,We’re overjoyed that you had a fantastic experience with us. Your feedback about our amenities is appreciated, and we’re committed to maintaining high standards for our guests. I've already shared your review with my team.Merry Christmas to you and your family

10/10 Excellent

This, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

Kerin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Melati. The pool and beach were beautiful. The rooms were comfortable. The staff was very attentive and friendly. They went out of their way to accommodate us in every way!
Stayed 7 nights in Jun 2023
Response from Daniel- Guest Relations on Jul 7, 2023
Dear Kerin,From Melati Resort and Spa we would like to thank you for such a positive review. We are thrilled to read your wonderful words.Kindest regards from all of us

10/10 Excellent

Thy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool was fantastic and the view is mesmorizing...the staff was very polite and helpful...he only drawback is the breakfast buffet which didnt have alot of options...the location is also far from town
Stayed 5 nights in Jun 2023

10/10 Excellent

Adrian

Stayed 4 nights in Jun 2023

10/10 Excellent

HATIM, Clermont

Stayed 3 nights in Jun 2023
Response from Daniel- Guest Relations on Jul 7, 2023
Dear Hatim,Thank you so much for the 5 stars :)Kind regards,

2/10 Terrible

Lucy

Stayed 5 nights in May 2023

10/10 Excellent

Arezoo

Travelled with partner
Liked: Staff & service, property conditions & facilities
The rooms were so nice and smelled incredible good. The stuff was super friendly and the breakfast was great!
Stayed 3 nights in May 2023

8/10 Good

Bianca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Very helpful staff, my daughter and I hurt ourselves on a moped and they picked us up from our rooms anytime and took us around in a golf cart to wherever we needed to get to within the hotel.

10/10 Excellent

John K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Samui Resort!
We’re still raving about our wonderful week @ Melati-everything was top notch…a huge well-appointed room, fantastic food & gigantic breakfast buffet, 2 great pools, clean & relaxing for couples & family fun alike. The Staff was the most friendly & accomodating we’ve met in Thailand, which is saying a lot. Bravo Team Melati! We highly highly recommend!
Stayed 7 nights in Dec 2022

6/10 Okay

Ittisak

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
far from everything, not modern enough for my liking
Stayed 3 nights in Dec 2022

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Taeho

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
nice pool villa resort
very good pool villa resort to take a rest with reasonable cost.
Stayed 2 nights in Sep 2022

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! What a great place!! Staff were super helpful And friendly. The beach is amazing. The pools were incredible! The room exceeded expectations. I wish I could live here. This is the best place I have ever stayed and it was sooo affordable. Ten stars!!!
Stayed 1 night in Jul 2022

8/10 Good

Clark, OTTAWA

Stayed 3 nights in Jun 2022

10/10 Excellent

Suphawadee, Meadow Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and swim up bar are amazing. The Spa treatment was wonderful and family priced. There was a seafood bbq on fire show on when were there and it was spectacular!! The breakfast buffet and food at the restaurant were five stars and the staff were absolutely delightful. Will definitely be back. Highly recommend for couples as well as families.
Stayed 4 nights in Jun 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The see pool was amazing. The bathtub room was also nice but too many worms and bugs
Stayed 2 nights in Dec 2020

10/10 Excellent

Robert, Portland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the private pool we had with our unit. Also the sanctuary pool was a great idea; this was a quiet retreat for adults only. Very friendly staff and excellent facilities over all. Beautifully landscaped property.
Stayed 5 nights in Mar 2020
Response from Noni on Apr 8, 2020
Dear Robert, We appreciate your five-star rating and positive review. It is a delight to hear your compliments about our well-maintained facilities and our lush, tropical environment. Come back and unwind with us on your next holiday to Koh Samui! With warmest regards, Yannapol Malailek

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing hotel! We stayed here for three nights and can honestly say it was paradise. The hotel contacted us prior to staying to inform us of activites and transfers at the hotel. We were able to pre-arrange for the hotel to collect us from the pier, and also reserve spaces at the spa and for activities if we wanted too. We wanted to do a boat trip/snorkling which the hotel didn't directly offer but were able to arrange this with a third party on our behalf. From arriving we had a lovely welcome and were given a lift to our room. Some of the reviews state it is a long walk around the hotel but it's very spacious and means that you have privacy which we appreciated. The rooms themselves were stunning. We had one of the most basic rooms that the hotel offers but it had everything and more than we needed. The bathroom was huge, with walk in shower and then a bath outside. The tv channels were good and lots of choice in the room bar/snacks. The rooms were very clean and cleaned in the morning but also the option for them to prepare your room for the night in the evening also. Staff here were very friendly and helpful. The breakfast provided was fantastic and lots of choice of food to choose from in buffet form, aswell as items on a menu. We had dinner at the view restaurant, and the view over the sea was stunning. We enjoyed the food there also, thai food as well as burgers, pizza salad etc. Cost of the food was what you would expect for a 5 star hotel on the beach. 5☆☆☆☆☆
Stayed 3 nights in Jan 2020
Response from noni on Feb 17, 2020
Dear Valued Guest, Thank you so much for your great review. It sounds as if our property was very suitable for your needs in many ways. It is wonderful to hear that you enjoyed the continental breakfast buffet and the array of choices that were on offer as well as the delicious dinners at our restaurant with the stunning sea views. We truly believe in providing our guests with great memories and fun experiences, happy that we succeeded in it. We hope that we made your vacation special and can't wait for your return! Sunny regards, Yannapol Malailek / Room Division Manager

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This resort was beautiful and just what we needed to relax at the end of our Thailand trip. The staff were all very friendly and helpful. They also decorated the bed for our anniversary and for my birthday which was really sweet.
Stayed 3 nights in Jan 2020

6/10 Okay

Barbara

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Pool is nice
We travelled to the resort as a family of 4. The pool is very nice and clean with lots of kids playing in it. There is also an adults only pool nested in the middle of the resort. The beach front is however very small due to the location on the island. Because the resort is stretched inland, rather than along the beach ask for a room close to the beach front if this is where you intend to spend most of your time.
Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service
Horrible hotel experience!! The front desk staff was the rudest I’ve ever dealt with. They added ridiculous extra charges to my final bill and ended up charging my card TRIPLE the amount. There are fruit flies and ants in all of the rooms, the restaurant does not serve fresh food, you can obviously tell it’s all frozen and reheated. This is NOT a five star hotel.
Stayed 3 nights in Jan 2020
Response from noni on Feb 17, 2020
Dear Guest, I apologize for your dissatisfaction with your check-out experience. Our property does not have any additional charges that we charge to the guests apart from our 1 USD (30 THB) contribution to our Happy Samui Program which aims at welfare for the lower-income families of the island. If you feel this is something you do not wish to take part in, it is removed without question when settling the bill. At the time, if you felt the bill was inaccurate, why did you not speak with our team or dispute the "ridiculous" charges you claim to have been charged. We never charge a credit card without presenting the bill for the guest to review first, and this would have been the appropriate time to adjust and remove anything that was not meant to be charged during your stay. Please do contact me to explain what you felt you were wrongfully charged for and we will re-evaluate the situation. Best Regards, Yannapol Malailek / Room Division Manager

10/10 Excellent

Rafal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem of a resort on a secluded beach.
Our family of four was immediately upgraded to a pool Villa upon arrival. The grounds are tranquil, well space, so you have no feeling of being in a large resort. The staff is courteous and friendly to a fault, and the restaurants on property survey good, if someone expensive range of food that will fill every pallet. The beach is small, but there’s only two other properties facing the ocean. As a result, you have a very intimate feeling rather than a big resort vibe. The property is part of a chain of two on the island, and benefits from not having a “corporate feel” about it. For us, for a short sprint of a vacation away from the traffic at Bangkok, it was ideal.
Stayed 2 nights in Jan 2020

10/10 Excellent

Ignacio, Shanghai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice environment, villa was great from every point of view.
Stayed 11 nights in Dec 2019
Response from Noni on Jan 15, 2020
Dear Ignacio, Thank you for visiting us and for your kind praises about our friendly team. It was a real pleasure to have you as our guest and we hope that we will have the chance to welcome you back for another pleasant experience. Sunny regards Yannapol Malailek / Room Division Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort set in a mini tropical jungle. 2 great pools. Nice food and a great breakfast location. Staff were amazing especially Best, Peach and Tub.
Stayed 7 nights in Dec 2019
Response from Noni on Jan 6, 2020
Dear Guest, I am very delighted you enjoyed your stay and found our accommodation to be of prime quality. We certainly aim to please our guests to the very best of our ability and we hope that you will return to have many more memorable stays with us in the future. Sunny regards Yannapol Malailek / Room Diviision Manager

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Place to Stay
Overall, it was a great holiday and a nice place to stay. The staff were very friendly and accommodating, and the facilities were of a good standard. Having the family pool, bar/restaurant, and beach in close proximity provided a fun, convenient, and tranquil vibe. The food, on the whole, was good and was offered at a reasonable cost. The villa we stayed in was quite spacious, however, it didn't contain a full-length mirror which slightly irritated my wife. This is a minor thing, I realise, so I only mentioned it because it would very easy to rectify.
Stayed 7 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 7 nights in Dec 2019

4/10 Poor

narinder kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vary good
Vary nice
Stayed 6 nights in Dec 2019

8/10 Good

Nancy Anne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sisters on holiday
It was low season, so we had attentive staff and they were all quite helpful and friendly. Buggy rides to get around was great, as I have some difficulty walking long distances. Room was very comfy and spacious. Restaurant food was outstanding! We did the cooking class at the hotel and loved The experience!!!! And the food! It was a great time!
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is amazing. Staffs are friendly and the food is very delicious 😋
Stayed 4 nights in Nov 2019
Response from Noni on Jan 6, 2020
Dear Guest, Your review is also amazing! We are always glad to know that our guests enjoyed our food and smiling service. We hope to see you again in due time for another relaxing and rewarding stay. Sunny regards, Yannapol Malaillek / Room Division Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly helpful staff, lovely food and beautiful pool. Lots to do around district, so didn't get to experience all the facilities.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Beach chairs could be renovated. Some activities at the beach offered by the hotel would be nice to have too. The hotel and food are wonderful!
Stayed 4 nights in Oct 2019

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

John Ervinn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall excellent, but avoid dancing show/buffet
Overall, staff were excellent and so was the food if a bit expensive. However on our last night there was a special buffet with live Thai dancing a boxing. Hors d'oeuvres were good but the rest of the buffet was terrible and it was not worth the 1,290 Baht per person we paid. Another problem was the bedroom which was very poorly lit.
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 4 nights in Aug 2019

8/10 Good

A N

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is immaculate as well as the infinity pool. Most of the wait staff are very friendly and attentive - including but not limited to Peach, Mint, Tup, and Dream.
Stayed 3 nights in Jul 2019
Response from K. Bee on Jul 30, 2019
Dear Guest, We are so delighted to hear that you enjoyed the overall experience with us, particularly with a warm greeting by Khun Peach as well as the service from Khun Mint, Tup, and Dream. As a team, we are proud to have made your stay a very satisfying one in all aspects. Please come back again to enjoy our private, secluded, beach and a special Melati Spa Buffet to unwind and relax with us in our tropical paradise. Sunny regards, Bertrand Margerie / Group General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here twice and looking forward to the third. Staff are wonderful, nothing is a problem. 2 outstanding restaurants which includes an outstanding Thai restaurant and rooms are to die for. Superb buffet breakfast, two pools and if not enough, a private beach. The resort has a award winning spa catering to beauty treatments and massages.
Stayed 8 nights in Jun 2019
Response from K. Bee on Jul 30, 2019
Dear Guest, Thank you so much for mentioning in your nice comments some of the resort associates who contributed to making your stay so enjoyable. They are indeed assets to the resort, and genuinely happy to serve all our guests. We are glad that you were able to utilize our award-winning Melati Spa on this visit and hope that your treatments you chose helped you feel relaxed on your island holiday with us. We look forward to welcoming you back for a third visit and please do not hesitate to contact us of you have any special requests. As a returning guest you will know what you will need prepared and we would gladly assist you in this to ensure all goes smoothly for your next stay here at Melati. Thank you again for your perfect review, we are so thrilled to see that we were able to provide you with an outstanding experience and can't wait to do it again! Sunny regards Bertrand Margerie / Group General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall property. Clean , great staff, and dining Awesome Spa
Stayed 2 nights in Jun 2019
Response from Noni on Oct 10, 2019
Dear Guest, Sunny greetings from the Melati Beach Resort & Spa. Thank you for your nice review and that you took the time to share your experience with us. We are very happy to read that you liked the Melati Beach Resort & Spa filled with lush gardens and that you had a wonderful stay overall. Our Melati Spa offers a variety of Spa buffets and traditional treatments and a special spa gift for our guests. We thank you so much for choosing our resort for your stay on Koh Samui. It was our pleasure to host you. Sunny regards Yannapol Malailek as Room Division Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2019

2/10 Terrible

KRUPESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check out process is horrible
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great facilities, friendly obliging staff, excellent food, great rooms, peaceful resort with a great views. excellent massage
Stayed 10 nights in May 2019
Response from Noni on Oct 10, 2019
Dear Guest, Thank you for choosing the Melati Beach Resort & Spa as your holiday destination on Koh Samui. It was our pleasure to have you with us. You review is amazing, we would like to thank you from our heart for your great review and nice comments. We are pleased that you had a great stay with us. We all looking forward to welcome you back soon again. Sunny regards Yannapol Malailek as room Division Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
the best resort with a great view and amenities my family is very happy with services and staff
Stayed 3 nights in May 2019