Grand Pool Villa | Private pool
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Reviews of Baan Hin Sai Resort & Spa

3.5 out of 5
Baan Hin Sai Resort & Spa
5/5 Moo 3, Bo Phud, Koh Samui, Surat Thani

Reviews

7.4

Good

Rating 10 - Excellent. 41 out of 219 reviews" "
Rating 8 - Good. 90 out of 219 reviews" "
Rating 6 - Okay. 57 out of 219 reviews" "
Rating 4 - Poor. 22 out of 219 reviews" "
Rating 2 - Terrible. 9 out of 219 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff & helpful! Very nice & quiet & perfect for vacation!
Stayed 5 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 17 nights in Feb 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
nothing good. all bad. I dont advise anyone to take this hotel
Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stunning setting/great rooms. a bit steep in terms of walkways. pools lovely
Stayed 1 night in Mar 2019

8/10 Good

Ryan

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2018

8/10 Good

paul, Victoria, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place
Beautiful place. Good food. Good location. Use the room safe that's provided. 70 Euros went missing during our stay.....(?!)
Stayed 2 nights in Jan 2018
Response from PT on Feb 6, 2018
Thank you for your comment. All rooms are provided with safety box so we encourage all guests to use the safe.

8/10 Good

mark

Liked: Staff & service, room comfort
Good breakfast and lovely view not bad in all
Was a good stay but would choose another location next time
Stayed 4 nights in Jan 2018
Response from PT on Jan 31, 2018
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

fraser

Disliked: Staff & service, property conditions & facilities, room comfort
Meh.
Tired bungalows, tv didn’t work, shower cold, wifi only in lobby at top of steep hill. Pools run down and place despite being full had no one in it during the day. Cab ride anywhere, staff indifferent. Would do it again.
Stayed 4 nights in Dec 2017

2/10 Terrible

Harmony, Alberta Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t do it!!!!!!!!
Very disappointed the location has so much potential. On a cliff great view ocean front. nice garden areas could have been wonderful if hotel was managed better. Very dirty rooms, rotten decks, walking paths to no where. The golf cart ride was like being on a roller coaster the drivers idea of getting you to the room and back was worp speed!! Lol and I have a trans am so speed doesn’t usually bother me at all.... but it was nuts. Breakfast we walked by do to the smell and appeance....... hotel felt abandoned by both staff and clients..... seen more centipedes than people. The deck bath tubs were cracked sitting in rotten decks and full of leaves..... didn’t chance it clearly not the rose petal filled ones on line....... someone please save this place it’s in dire needs of love!!!!!.........
Stayed 1 night in Nov 2017

4/10 Poor

Bidhya, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has been hotel
Not a great experience at this hotel, especially the staff. We stayed for 3 nights and I am glad it wasn't longer than that. The staff really needs to be trained to more friendly, helpful and approachable. The free cart service is a nice service they offer but seeing the attitude and the face of the drivers when they picked us up put me off calling for a cart.Their scooter range that are available for hire really needs servicing and maintaining. We hired a scooter, we took it to the next town it was all fine when we parked it in their reception after lunch and went off to do a package tour. When we came back later in the evening , the scooter was punchered. The evening receptionist was so unhelpful, all she was interested in was pointing out we have to pay for it. Didn't help advice us on alternative ways or suggestions, just extra money money money! Not a drop of understanding their bikes also needs maintaining, It was a waste of evening for us. To top it off, we go back to the room and the AC wasn't working! Someone came to fix it but it stopped working again and again, so in the end we slept without ac, with water dripping down from the ceiling next to the ac!! Next day did pay for the puncture and paid extra to hire the scooter, we asked if we can hire it for few more hours extra due to last nights puncture issues and cancelled plans and again answer was yes but it costs 100 baht per hour! Really disappointing stay.They really need to heavily invest on maintance and staff
Stayed 2 nights in Jul 2017
Response from PT on Jul 16, 2017
We are sorry for your unsatisfied experience. For the Front staff, we will share your comment with them for their improvement. However, the scooter is operated and belonged by rental company (not our hotel), the price and damage fee are quoted under their standard. Before renting, if the guest is not satisfied with the scooter, guest can cancel the rental before using it.

10/10 Excellent

Lily & Roy, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing hotel with lovely views
We loved our 4 night stay. I loved hearing the crickets in the evening and viewing the moon from the balcony. We had a seaview room and didn't mind the walk down because we wanted to be active. The pool was wonderful with lovely views of the ocean. Very relaxing, away from all the noise of Chaweng. Breakfast buffet was very good and there is free wifi in the lobby. We arranged 2 day tours through an agency and they had no issues picking us up and dropping us back at this hotel. For dinner and shops, we would take a taxi truck(100 baht per person) to Chaweng or Lamai night markets. It worked out. We would stay here again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Charles, tel aviv israel

Liked: Cleanliness, room comfort
Disliked: Staff & service
This hotel has ruins my stay is Samui
I did the wrong choice . First Chaweng Noi beach is not Chaweng beach , far away , need anything , take a taxi , expensive fares , the first night we had no hot water , no wi fi , tv is never working , had no aircondition , no phone and no attendee after 12 pm at the front desk , the rooms haven't been checked before arriving . And by the way the so called 72 Sqm on you site is hardly 25. The breakfast is poor , the staff beside the Thai good will is unqualified ! The site could be perfect with a professional managing .

8/10 Good

Andrzej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jo, UK

Liked: Room comfort
Disliked: Cleanliness, staff & service
What you pay is what you get!
-ve; Most staff very unfriendly. Everything seems like a chore, especially when asking for the use of the golf cart to your room! No area near the poolside for drinks or snacks. We had lizards in our room, very noisy at night. A/C was very loud. Breakfast was very average. Wifi only available in the lobby (which is far away from rooms) Need to get a taxi into either town as it's probably a bit far to walk. Nothing nearby (eg 7/11) +ve Picturesque views over to the sea. Lovely pools!

8/10 Good

Dean

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

jenjen, northampton...england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Couldn't ask for more....great value, great views, beautiful food, friendly staff...definitely going back

8/10 Good

Jesper, Copenhagen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel away from everything
The hotel is quite far from everything,so it isn't possible to go for a walk, but if you are doing trips with pickup from hotel it is great. There is no wifi at rooms, only in lobby. The hotel is situated beautifully on the hill side with a great view of the ocean.

6/10 Okay

Sarath, Malaysia

Liked: Cleanliness, property conditions & facilities, room comfort
Hills, garden, sea view but..
The hotels has nice sea view & its definitely a nice place to relax. However few things lacking, not so suitable for elderly & whoever has joint problems as need to climb down & up the hills to get to the rooms. The receptionist & waiter/waitress who was impolite in responding back to guest request. In my personal opinion, will not book this hotel again.

6/10 Okay

Brent, Kuala Lumpur, Malaysia

Liked: Cleanliness
Disliked: Room comfort
Nice resort with great potential!
Overall my stay was OK. I like this resort as it is a nice resort and has great potential but does need some updating and repairs. The location is nice as not all that far from Chewang Beach and Lamai Beach but you will need to hire a taxi or have your own transportation. Resort is built on a steep hill so be aware you will have some serious climbing, although resort does provide a golf cart to help get you around. The mattresses were old and terribly uncomfortable and the bedding, although clean, clearly needs some updating as well. Breakfast buffet was OK but wish they would keep the food warm as I'm not much of a fan for lukewarm food. Pool overlooking the ocean is great - spectacular view. I was disappointed to arrive at the hotel to be told I would have to pay for breakfast for my 6 and 7 year old when in my research of this hotel it clearly stated children 12 and under stay for free and it clearly stated breakfast was included with my booking showing up to 2 children being able to stay in the room. I argued with the hotel over this issue and ended up not having to pay but didn't appreciate having that thrown at me upon my arrival. Would I stay here again? Probably but will look at other options first.

6/10 Okay

Bharat, Kedah

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Experience rulebook and not hospitality
The hotel is a rule book. The reception staff is busy telling you what we are allowed and what not. They have everything in process but nothing in understanding. There are two pools. We went swimming in the evening and saw there is a towel counter besides the pool. When we asked the staff for towel. They asked us to climb up to the lobby going through the restaurant and sign some paper before we can get towels. On insisting that we do not want go drenched in water through a public area of restaurant and lobby, the staff present there went away and lit cigarette instead. The same story at other seaside pool which is almost a 400-500 feet climb from pool. We did not bother to ask for pool towels any more. They have shuttle to Chaweng beach which has following rule. Inform at least two hours in advance and still no guarantee. It is subject to availability at the time departure. If you want to swim the don't consider these pools. They are just three circular water body with about 20-30 feet in diameter. The breakfast is so so standard self service buffet with limited choices. We had to ask for refills every time. They are strict about the closing time of buffet. Overall, the hotel is build on steep terrain and not easy for elderly people. The mattress could have been better and refrigerator is for name sake does not cool anything. I don't thing I would ever come back here.

10/10 Excellent

Juliane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tracy, West Aussie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view from infinity pool
Lovely setting, great infinity pool, steep walk up to lobby and restaurant, can get a buggy but beware he gets grumpy at times. Rooms very nice furniture made of wood. Only one restaurant, great shrimp cocktail. The onsite massage centre was beautiful, massage was costly and my body scrub was very mediocre. All in all I would recommend it.
Infinity pool

10/10 Excellent

Biswajit, kolkata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful!!
Just awesome! The location of the resort is mindblowing ideal for those looking for peaceful and silent alone by the ocean!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good simple hotel although location isn't great. Not suitable for elderly or young families due to the steepness of the hill it has been built on.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

David, Solihull

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice setting
We booked 2 weeks but extended to a month, the duration of our stay. We did upgraded from 314 to 118 well worth the slight price difference. 118 is overlooking the massage spa with panoramic sea views. Wifi not available in the rooms and poor in reception and coffe in the room a bit hit and miss, we walked from our room to reception though a golf cart is available upon request. Advise getting laundry done 200 yards down the road as 40 baht a kilo, hotel charge per item and very expensive. Would stay here again though.

8/10 Good

Craig, Minneapolis, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rocky Rainforest Moubtain Retreat
a nice rocky rainforest mountain retreat! off the main drag, transportation is manly taxi or motorbike. Not much as for restaurants. Picture is misleading to the untrained eye - there are private pools above the rocky treachery below. But these are nice for swims. Rooms are a log cabin feel with creaky wooden doors. Very interesting layout.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

phoebe, WA AUS

Liked: Cleanliness, property conditions & facilities
Beautiful view
Hotel had a beautiful view, rooms were nicely furnitured great beds.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Great value. Good place to stay
Steep walkways but they have a golf cart to pick you up. Staff where a bit over it by the looks of it but it was all good. Good room for the price.

6/10 Okay

Pam

Disliked: Cleanliness, room comfort

10/10 Excellent

Tanya, Assam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel next to the Chaweng Beach
Hotel was superb and it was exactly what we saw online. Very beautiful localtion and pleasing staff members. We stayed just one night and the staff were very helpful in booking our tickets for Suratthani.

8/10 Good

Sabrina, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel to relax
Really nice hotel with cosy rooms. Only points of criticism are that you don't have a beach, shops and other retaurants nearby so you have to take a taxi or rent a motorbike without insurance. Hotel transfer was only twice a day in the afternoon in low season to the beach.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L
Ed it here, very peaceful and friendly, great staff and pool and breakfast! Loved the hills! Great price, what more could you want?

4/10 Poor

Alison, Australia - NSW - Sydney

Disliked: Staff & service, property conditions & facilities
The reception were not very friendly

8/10 Good

traveled S.E.A, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
Lovely quaint room. Tv reception terrible. Gorgeous veiw. Good air con (but noisy). Very very step Hill to room however if you call them they come down in a golf cart straight away to get you. I quite liked this place

8/10 Good

Jenny, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing time away by myself
Enjoyed time out for self for 10 days … away from the hustle bustle of the main beach and shops … but close enough to pop into 'town' if I chose to shop or eat or sightsee. I went in the 'rainy' season (October) and hardly got any rain (2 hour downpour one afternoon and a slight shower on another) … didn't book organised trips til I got there … cheaper and more options … and based it around what the weather forecasts predicted. Felt completely safe at all times of the day. Wish I'd been brave enough to hire a scooter to get to a few more places. Managed to upgrade after first nite to a much more superior room and view for only an extra $10 a nite!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
very good for the price

10/10 Excellent

Chanelle, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you want a peaceful holiday with beautiful surroundings then this is the place to stay. The staff are lovely and the food is great. I only got to stay a few nights but could have spent my whole holiday there

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel environment is very rustic and relax.

8/10 Good

Candy, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Stay
With the money we paid, it is really good stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cleanliness

8/10 Good

Jennifer, Australia - NT - Darwin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service: Below average;

6/10 Okay

Chappy, Cape Town, RSA

Liked: Property conditions & facilities
Disliked: Room comfort
Bit of a foot slog to the lobby
We stayed there for 11 nights - the chalets were adequate but it is a hard foot-slog to get to the lobby as the rooms are situated on a very steep slope. Admittedly the hotel provides a golf cart to transport guests to the top but you have to wait for it to arrive which may take a while. The catering leaves a lot to be desired as there are few options to choose from on the menu. The hotel is situated on the far south side of Chenai and getting to and from the hotel (on ones own time) can be very costly when hiring a taxi. There is no beach at the hotel, the nearest being in Lamai which is a taxi ride away which the hotel does not accommodate. For travellers who want to be near shopping areas this is not your ideal situation. For those who just want to chill out at the pool this could be the one for you!

8/10 Good

Jbkhrisna, Bogor

Liked: Cleanliness, property conditions & facilities, room comfort
Great experience
Overall is great. Love the endless pool and the view below. A bit shame on the structural of the hotel, a bit exhausting going up and down every day, especially if you leave something before you go.

8/10 Good

cristian, perth, western australia

Liked: Cleanliness, staff & service, room comfort
Nice hotel away from the noise of the main street.
Had a nice time at the hotel. Great pools with fantadtic view of the ocean. Nice breakfst each morning. Room clean and staff very pleasant.