Title: Grand Mercure Yatsugatake Resort & Spa - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Mercure Yatsugatake Resort & Spa Rejuvenate your senses with a soothing onsen experience. Let loose in an action-packed playground or challenge friends to a tennis match. ## Photo gallery for Grand Mercure Yatsugatake Resort & Spa ![Premium bedding, down comforters, in-room safe, desk - Grand Mercure Yatsugatake Resort & Spa (Hokuto)](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/38485fa2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Restaurant - Grand Mercure Yatsugatake Resort & Spa (Hokuto)](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/1178c835.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive Room (2 Twin Beds and 2 Extra Beds) - Grand Mercure Yatsugatake Resort & Spa (Hokuto)](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/85adb4cd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Grand Mercure Yatsugatake Resort & Spa (Hokuto)](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/ecc0ee22.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Rooftop terrace - Grand Mercure Yatsugatake Resort & Spa (Hokuto)](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/720679c0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Escape to Grand Mercure Yatsugatake Resort & Spa, where you can unwind in the indoor mineral hot spring or explore the nearby Kiyosato Highland Park and Seisen Footbath. Indulge in a rejuvenating massage, enjoy free WiFi and self parking, then spend time with family at the playground or arcade/game room. ## Reviews 8.2 Very good ## Popular amenities - All-inclusive - Spa - Parking included - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Dec. 22 - Dec. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=11786216&PinnedHotelID=11786216&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=11786216&PinnedHotelID=11786216&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 23 - Dec. 24](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=11786216&PinnedHotelID=11786216&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=11786216&PinnedHotelID=11786216&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=11786216&PinnedHotelID=11786216&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=11786216&PinnedHotelID=11786216&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=11786216&PinnedHotelID=11786216&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=11786216&PinnedHotelID=11786216&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds 2 beds Showing 13 of 13 rooms ### View all photos for Classic Room (Japanese Style. 4 Futon Beds) ![Classic Room (Japanese Style. 4 Futon Beds)](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/2cf6ea6c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room (Japanese Style. 4 Futon Beds) 7.2 Good 20 reviews ### Highlights Separate sitting area Air conditioning Refrigerator LCD TV Premium bedding Down duvet Blackout drapes/curtains Hair dryer - 388 sq ft - Sleeps 8 - 4 Twin Futons ### View all photos for Standard Room (2 Twin Beds and 1 Sofabed) ![Standard Room (2 Twin Beds and 1 Sofabed)](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/c08cb66c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room (2 Twin Beds and 1 Sofabed) ### Highlights Separate sitting area Air conditioning Refrigerator LCD TV Premium bedding Down duvet Blackout drapes/curtains Hair dryer - 388 sq ft - Sleeps 5 - 2 Twin Beds and 1 Double Sofa Bed ### View all photos for Classic Room (2 Twin Beds,1 Sofabed and 1 Extra bed) ![Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/b7c3c752.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room (2 Twin Beds,1 Sofabed and 1 Extra bed) 7.8 Good 7 reviews ### Highlights Separate sitting area Air conditioning Refrigerator LCD TV Premium bedding Down duvet Blackout drapes/curtains Hair dryer - 388 sq ft - Sleeps 8 - 2 Twin Beds and 1 Double Sofa Bed ### View all photos for Classic Room (Japanese-Western Style. 2 Twin Beds and 2 Futon Beds) ![Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/5322a00e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room (Japanese-Western Style. 2 Twin Beds and 2 Futon Beds) ### Highlights Separate sitting area Air conditioning Refrigerator LCD TV Premium bedding Down duvet Blackout drapes/curtains Hair dryer - 388 sq ft - Sleeps 7 - 2 Twin Beds and 2 Twin Futons ### View all photos for Executive Room (2 Twin Beds and 2 Extra Beds) ![Executive Room (2 Twin Beds and 2 Extra Beds)](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/4666b76a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room (2 Twin Beds and 2 Extra Beds) 8.4 Very good 16 reviews ### Highlights Separate sitting area Air conditioning Refrigerator LCD TV Premium bedding Down duvet Blackout drapes/curtains Hair dryer - 388 sq ft - Sleeps 6 - 2 Twin Beds and 2 Double Sofa Beds ### View all photos for Executive Junior Suite, 2 Twin Beds and 4 Extra Beds, Mountain View ![Executive Junior Suite, 2 Twin Beds and 4 Extra Beds, Mountain View](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/325501f3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Junior Suite, 2 Twin Beds and 4 Extra Beds, Mountain View ### Highlights Separate sitting area Air conditioning Refrigerator LCD TV Premium bedding Down duvet Blackout drapes/curtains Hair dryer - Sleeps 8 - 2 Twin Beds ### View all photos for Executive Suite, 2 Twin Beds, Mountain View ![Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/1954df00.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 2 Twin Beds, Mountain View ### Highlights Separate sitting area Air conditioning Refrigerator LCD TV Premium bedding Down duvet Blackout drapes/curtains Hair dryer - Sleeps 4 - 2 Twin Beds ### View all photos for Classic Room (Japanese-Western Style. 2 Twin Beds and 3 Futon Beds) ![Classic Room (Japanese-Western Style. 2 Twin Beds and 3 Futon Beds)](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/ada7ac79.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room (Japanese-Western Style. 2 Twin Beds and 3 Futon Beds) ### Highlights Separate sitting area Air conditioning Refrigerator LCD TV Premium bedding Down duvet Blackout drapes/curtains Hair dryer - Sleeps 10 - 2 Twin Beds and 3 Twin Futons ### View all photos for Classic Room, 2 Twin Beds (1 Extra Bed) ![Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/b7c3c752.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 2 Twin Beds (1 Extra Bed) ### Highlights Separate sitting area Air conditioning Refrigerator LCD TV Premium bedding Down duvet Separate bedroom Blackout drapes/curtains - 1 bedroom - Sleeps 6 - 2 Twin Beds ### View all photos for Standard Room (Japanese-Western Style. 2 Twin Beds and 2 Futon Beds) ![Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/5322a00e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room (Japanese-Western Style. 2 Twin Beds and 2 Futon Beds) ### Highlights Separate sitting area Air conditioning Refrigerator LCD TV Premium bedding Down duvet Blackout drapes/curtains Hair dryer - Sleeps 7 - 2 Twin Beds and 2 Twin Futons ### View all photos for Executive Family Suite, Japanese-Western Style, 2 Twin Beds and 4 Futon Beds, Mountain View ![Executive Family Suite, Japanese-Western Style, 2 Twin Beds and 4 Futon Beds, Mountain View](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/ade08436.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Family Suite, Japanese-Western Style, 2 Twin Beds and 4 Futon Beds, Mountain View ### Highlights Separate sitting area Air conditioning Refrigerator LCD TV Premium bedding Down duvet Blackout drapes/curtains Hair dryer - Sleeps 9 - 2 Twin Beds and 4 Twin Futons ### View all photos for Classic Room (2 Twin Beds and 1 Sofabed) ![Classic Room (2 Twin Beds and 1 Sofabed)](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/35ecf86b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room (2 Twin Beds and 1 Sofabed) ### Highlights Separate sitting area Air conditioning Refrigerator LCD TV Premium bedding Down duvet Blackout drapes/curtains Hair dryer - Sleeps 6 - 2 Twin Beds and 1 Twin Sofa Bed ### View all photos for Classic Room (2 Twin Beds,1 Sofabed and 1 Extra bed) ![Classic Room (2 Twin Beds,1 Sofabed and 1 Extra bed)](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/e4dc9aee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room (2 Twin Beds,1 Sofabed and 1 Extra bed) ### Highlights Separate sitting area Air conditioning Refrigerator LCD TV Premium bedding Down duvet Blackout drapes/curtains Hair dryer - Sleeps 6 - 2 Twin Beds and 1 Twin Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKofu-Hotels-Royal-Hotel-YATSUGATAKE.h11786216.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKofu-Hotels-Royal-Hotel-YATSUGATAKE.h11786216.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.88680%2C138.40839&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=UT9pTL6joZIPvTz4wop1nf4OTYQ=) 8240-1039 Nishiide, Oizumi-cho, Hokuto, 409-1501 #### What's nearby - Kaiooizumi Onsen Panoramanoyu \- 14 min walk \- 1.2 km - Kiyosato Highland Park \- 11 min drive \- 5.4 km - Suntory Hakushu Distillery \- 24 min drive \- 15.8 km - Heidi's Village \- 27 min drive \- 17.7 km - Lake Suwa \- 61 min drive \- 42.5 km #### Getting around - Kai-Ōizumi Station - 17 min walk #### Restaurants - ‪il nonno pizzeria - ‬11 min walk - ‪Coucou CAFE - ‬5 min walk - ‪パン食堂 PUT - ‬18 min walk - ‪八ヶ岳パイ工房 - ‬6 min drive - ‪くのパン - ‬18 min walk ## About this property ### Grand Mercure Yatsugatake Resort & Spa Upscale family-friendly hotel near Doryu Waterfall Located close to Kiyosato Highland Park and Seisen Footbath, Grand Mercure Yatsugatake Resort & Spa provides an indoor mineral hot spring (onsen), a garden, and a playground. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities such as an arcade/game room and a library. You'll also find perks like: - Free self parking - Buffet breakfast (surcharge), free train station pick-up, and hot springs on site - An outdoor tennis court, an electric car charging station, and a banquet hall Room features All 250 rooms have comforts such as premium bedding and air conditioning, as well as perks like free WiFi and separate sitting areas. Extra amenities include: - Bidets, shower/tub combinations, and free toiletries - 32-inch LCD TVs with cable channels - Separate sitting areas, refrigerators, and daily housekeeping ### All-inclusive details All-inclusive room rates at Grand Mercure Yatsugatake Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). ### Awards and affiliations This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests. ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/40000000/39810000/39807100/39807026/f6b3b70c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Izumigo Kiyosato Kogen Hotel Hokuto - Parking included - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 134 reviews CA $131 CA $147 total Dec 25 - Dec 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=39807026&PinnedHotelID=39807026&HadPinnedHotel=true®ionId=-1&adults=2) ![Bed sheets](https://images.trvl-media.com/lodging/10000000/9630000/9623000/9623000/816ff678.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Izumigo AMBIENT Yatsugatake Cottage Hokuto - 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VILLAS Kobuchisawacho - Kitchen - Parking included - Free WiFi - Air conditioning 9.6 Exceptional 19 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=100515077&PinnedHotelID=100515077&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Electric car charging station on site - Free train station pick-up shuttle from 8:30 AM to 5:30 PM - Train station shuttle on request - Free self parking on site - Limited onsite self parking - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,800 for adults and JPY 3,800 for children - A restaurant ### Restaurants on site - Le SENSORIEL ### Things to do - Arcade/game room - Free children's club - Full-service spa - Hot springs - Library - Outdoor tennis court - Playground - Ski passes - Ski storage ### Family friendly - Arcade/game room - Baby toys - Children's games - Children's toys - Free children's club - In-room refrigerator - Laundry facilities - Playground ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Guidebooks - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Change of bedsheets (on request) - Housekeeping (daily) - Wedding services ### Business services - Coworking space ### Outdoors - Garden - In a nature reserve - In the mountains - On the boardwalk/promenade ### Full-service spa - Hot springs - Massage - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Separate men/women areas in public bath - Yukata (Japanese robes) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Thin carpet in room - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible registration desk - Wheelchairs on site ### More - 7 floors - Ballroom - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Premium bedding ### Bathroom - Bidet - Free toiletries - Hair dryer - Shampoo - Shower/bathtub combination - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - 32-inch LCD TV with cable channels ### Food and drink - Refrigerator ### More - Air conditioning - Desk - Iron/ironing board on request - Phone - Safe - Separate sitting area - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight ### Check-out Check-out before 11:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Child's Club Card: JPY 0 per night, (up to 5 years old) We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately JPY 3800 for adults and JPY 3800 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Additional fees may apply to children for items such as extra bedding and meals. ### We should mention The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file A car is not required for transportation to and from this property Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Yatsugatake Royal Hotel Hokuto Yatsugatake Royal Hotel Yatsugatake Royal Hokuto Yatsugatake Royal Yatsugatake Royal Hotel Japan/Hokuto Royal Hotel YATSUGATAKE Hokuto Royal YATSUGATAKE Hokuto Royal YATSUGATAKE Royal Hotel YATSUGATAKE Mercure Yatsugatake & Hokuto Grand Mercure Yatsugatake Resort Spa Grand Mercure Yatsugatake Resort & Spa Hotel Grand Mercure Yatsugatake Resort & Spa Hokuto Grand Mercure Yatsugatake Resort & Spa Hotel Hokuto ## Frequently asked questions ### Is Grand Mercure Yatsugatake Resort & Spa pet-friendly? ### How much does it cost to stay at Grand Mercure Yatsugatake Resort & Spa? ### How much is parking? ### What time is check-in at Grand Mercure Yatsugatake Resort & Spa? ### What time is check-out at Grand Mercure Yatsugatake Resort & Spa? ### Are there all-inclusive benefits at Grand Mercure Yatsugatake Resort & Spa? ### Where is Grand Mercure Yatsugatake Resort & Spa located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Grand Mercure Yatsugatake Resort & Spa Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.2 Cleanliness ### 7.2 Location ### 8.0 Staff & service ### 8.0 Eco-friendliness ### 7.8 Property conditions & facilities 10 - Excellent 184 8 - Good 160 6 - Okay 58 4 - Poor 29 2 - Terrible 14 ## Reviews ### 10/10 Excellent #### Yue Dec 18, 2025 Liked: Cleanliness, amenities, property conditions & facilities Clean, staff politeness, good play area for kids, good breakfast and executive drink sessions. ##### Yue Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Sara Nov 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean room and always a great buffet. ##### Sara Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Nathan Oct 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful activities for the kids and a fabulous breakfast. We greatly enjoyed our stay! ##### Nathan Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Otieno Sep 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic star gazing ##### Otieno Stayed 6 nights in Aug 2025 ### 8/10 Good #### Kohei Aug 1, 2025 Liked: Property conditions & facilities Disliked: Cleanliness Good for the remaining day to stay ##### Kohei Stayed 2 nights in Jul 2025 ### 8/10 Good #### HIROSHI Aug 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Some entertainment of Starry sky wad very unique. Food quality was very good. ##### HIROSHI Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Sara Aug 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Food is always fresh with local ingredients. Never fails to impress us. ##### Sara Stayed 1 night in Jul 2025 ### 6/10 Okay #### Patrick Sep 3, 2025 Liked: Staff & service Breakfast was great! Our floor just needs updating ##### Patrick Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Wai Lam Sep 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Rooms is clean and comfy. The Onsen is okay, just too many people go for Onsen at night time. Breakfast is good and lots of choice. This hotel is good for family with kids. Parking spaces is not enough. ##### Wai Lam Stayed 2 nights in Sep 2025 ### 8/10 Good #### Sara Mar 29, 2025 Liked: Amenities Property is clean but dated. The indoor playground is wonderful for my kids. The buffet meals were great and had a wide variety. Definitely would recommend and come back. ##### Sara Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Kumiko May 16, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean and big room. Excellent facilities and lobby. Friendly staff and very nice to have welcome drink． ##### Kumiko Stayed 2 nights in May 2024 ### 10/10 Excellent #### Daniel Jul 13, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great with 3 people ##### Daniel Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Lie Fa Apr 21, 2025 like this grand mercure very much. super spacious and new . kids facilities are awesome. and tatami is comfort. satisfying with alll, very recommended for family trip. ##### Lie Fa Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Philippe Nov 14, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### great performance for the price Excellent breakfast with so many choices. Nice onsen; maybe a little bit low temperature for me, but I am guessing many non-Japanese will like that. ##### Philippe Stayed 1 night in Nov 2023 ### 4/10 Poor #### Sylvia Jun 14, 2025 Disliked: Amenities Old rooms, a lot of Chinese Group, children and very loud. ##### Sylvia Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### TEPPEI Oct 13, 2024 Disliked: Amenities So everything are new and clean! ##### TEPPEI Stayed 1 night in Oct 2024 ### 10/10 Excellent #### yuki Dec 1, 2025 Liked: Cleanliness, amenities, property conditions & facilities 言うことはなかったと思うくらい良かったです。ただ一つ遊ぶ施設は子供向けなので、親がついていけないところもあり怪我が心配 ##### yuki Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Hiroshi Nov 30, 2025 Liked: Cleanliness, amenities, property conditions & facilities 突然の息子の体調不良にも丁寧な対応をして頂きありがとうございました。 ##### Hiroshi Stayed 1 night in Nov 2025 ### 10/10 Excellent #### 優那 Nov 29, 2025 Liked: Cleanliness, staff & service, property conditions & facilities 何もかもよかったです！ ##### 優那 Stayed 1 night in Nov 2025 ### 6/10 Okay #### NOBUKO Nov 28, 2025 温泉と、サウナがよかった。お部屋も値段の割には快適でした。 ##### NOBUKO Stayed 1 night in Nov 2025 ### 10/10 Excellent #### kazuki Nov 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities 小さい子供向け施設で、子供（5歳、0歳）はとても楽しく過ごせました。 ベビーベッドも借りれてとても助かりました。 ##### kazuki Stayed 1 night in Nov 2025 ### 8/10 Good #### masami Nov 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities 客室も綺麗で満足しました。特に、子どもの遊ぶ場所が充実しており孫も大変喜んでくれました。 ##### masami Stayed 1 night in Nov 2025 ### 6/10 Okay #### AYAKO Nov 16, 2025 Liked: Cleanliness, amenities スタッフの対応も気持ち良く、客室、設備もほぼ満足でしたが、小さなお子さん連れが多く、お風呂でも、それ以外でも親御さんも制御なさらないので騒がしく、マナーもあまり良くない為、とても残念でした お食事も美味しかったですが、大人だけの家族には向いておりませんでした ##### AYAKO Stayed 1 night in Nov 2025 ### 8/10 Good #### MORIYUKI Nov 7, 2025 Liked: Cleanliness, amenities 駐車場がいっぱいで、停める所を聞きにいったがスタッフが少なくてチェックインの列に並ばないといけなかった。 満員なので、夕食も朝食も空っぽが目立った。補充に時間がかかる。 大浴場の湯が少しぬるかった。 子どもが多いから仕方ないのか？ ![](https://a.travel-assets.com/ugc/hotel-reviews/0ba97055-5b0e-4ce4-9bc8-1a76e34a3b3d-1762486759383.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### MORIYUKI Stayed 1 night in Oct 2025 ### 8/10 Good #### Kaoru Nov 7, 2025 Liked: Cleanliness, amenities, property conditions & facilities 2度目の宿泊でした。3家族、子供5人と行きましたが遊具で遊び倒してとても楽しそうでした。お部屋は少し古めですが、それ以外はとても嫌いです。特にブュッフェがとても美味しく、機会があればまた来たいなと思います。 ##### Kaoru Stayed 1 night in Oct 2025 ## Expedia's Latest Trends ### Hotels > [Park Hyatt Niseko Hanazono](https://www.expedia.ca/Niseko-Hotels-Park-Hyatt-Niseko-Hanazono.h38527384.Hotel-Information) > > [Konansou](https://www.expedia.ca/Fujikawaguchiko-Hotels-Konansou.h9145049.Hotel-Information) > > [Grand Chariot Hokutoshichisei 135°](https://www.expedia.ca/Awaji-Hotels-Grand-Chariot-Hokutoshichisei-135.h34745847.Hotel-Information) > > [Yumotokan](https://www.expedia.ca/Otsu-Hotels-Yumotokan.h7028149.Hotel-Information) > > [Courtyard By Marriott Kyoto Shijo Karasuma](https://www.expedia.ca/Kyoto-Hotels-Courtyard-By-Marriott-Kyoto-Shijo-Karasuma.h20518950.Hotel-Information) > > [The Ritz-Carlton, Okinawa](https://www.expedia.ca/Okinawa-Hotels-The-Ritz-Carlton.h5117262.Hotel-Information) > > [Kawaguchiko Hotel](https://www.expedia.ca/Kofu-Hotels-Kawaguchiko-Hotel.h12991356.Hotel-Information) > > [ASO Farm Land](https://www.expedia.ca/Aso-Hotels-ASO-Farm-Land.h11868090.Hotel-Information) > > [Fuji Marriott Hotel Lake Yamanaka](https://www.expedia.ca/Yamanakako-Hotels-Fuji-Marriott-Hotel-Lake-Yamanaka.h17705474.Hotel-Information) > > [HOSHINOYA Okinawa](https://www.expedia.ca/Okinawa-Hotels-HOSHINOYA-Okinawa.h40226148.Hotel-Information) > > [Fuji View Hotel](https://www.expedia.ca/Kofu-Hotels-Fuji-View-Hotel.h2333483.Hotel-Information) > > [Rusutsu Resort Hotel & Convention](https://www.expedia.ca/Niseko-Hotels-Rusutsu-Resort-Hotel-Convention.h3948188.Hotel-Information) > > [Hyatt Regency Tokyo Bay](https://www.expedia.ca/Tokyo-Hotels-Hyatt-Place-Tokyo-Bay.h35893302.Hotel-Information) > > [Fuji Speedway Hotel - 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