Title: Kobe Minato Onsen Ren - Adult Only - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Kobe Minato Onsen Ren - Adult Only Adults-only ryokan with 3 restaurants and area shuttle service ![Lobby](https://images.trvl-media.com/lodging/13000000/12730000/12726500/12726442/95c861cf.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Seaside Deluxe (Futons for extra beds, No Tattoo, 7years old above only)](https://images.trvl-media.com/lodging/13000000/12730000/12726500/12726442/49442759.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hot springs](https://images.trvl-media.com/lodging/13000000/12730000/12726500/12726442/6da85ffb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Harbor Suite (Futons for extra beds, No Tattoo, 7years old above only) | Living area](https://images.trvl-media.com/lodging/13000000/12730000/12726500/12726442/17c6bbcc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - evening/night](https://images.trvl-media.com/lodging/13000000/12730000/12726500/12726442/fe03b56c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Kobe Minato Onsen Ren - Adult Only provides a tranquil retreat in Kobe City Centre. Visitors relax in the indoor mineral hot spring or book a rejuvenating massage at this upscale ryokan. Its convenient location puts guests within walking distance of Meriken Park and Kobe Tower. 9.2 Wonderful ## Popular amenities - - Hot tub - Pool - Bar - Gym - Parking available ## Room options ### Check availability for these dates Tonight [Nov. 3 - Nov. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=12726442&PinnedHotelID=12726442&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=12726442&PinnedHotelID=12726442&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 4 - Nov. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=12726442&PinnedHotelID=12726442&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=12726442&PinnedHotelID=12726442&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=12726442&PinnedHotelID=12726442&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=12726442&PinnedHotelID=12726442&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=12726442&PinnedHotelID=12726442&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=12726442&PinnedHotelID=12726442&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 5 of 5 rooms ![1 bedroom, minibar, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/13000000/12730000/12726500/12726442/ace88134.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Seaside Deluxe (Futons for extra beds, No Tattoo, 7years old above only) 9.4 Exceptional 16 reviews ### Highlights Terrace Separate sitting area Soundproofed Private indoor hot tub Air conditioning Heating Refrigerator Flat-screen TV - 538 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ![Harbor Suite (Futons for extra beds, No Tattoo, 7years old above only) | Living area](https://images.trvl-media.com/lodging/13000000/12730000/12726500/12726442/17c6bbcc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Harbor Suite (Futons for extra beds, No Tattoo, 7years old above only) 10.0 Exceptional 2 reviews ### Highlights Deck/patio Separate sitting area Soundproofed Private indoor hot tub Air conditioning Heating Refrigerator Flat-screen TV - 1076 sq ft - 1 bedroom - Ocean view - Sleeps 5 - 2 Double Beds ![1 bedroom, minibar, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/13000000/12730000/12726500/12726442/ace88134.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Seaside Deluxe Check-in 5PM & Check-out 10AM (Futons for extra beds, No Tattoo, 7yrs old above only) 8.8 Excellent 13 reviews ### Highlights Balcony Separate sitting area Soundproofed Private indoor hot tub Air conditioning Heating Refrigerator Flat-screen TV - 538 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ![1 bedroom, minibar, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/13000000/12730000/12726500/12726442/b05def18.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Seaside Deluxe (Ocean View Japanese-Western Room With Terrace) - Sleeps 4 ![Bathroom](https://images.trvl-media.com/lodging/13000000/12730000/12726500/12726442/f85b2e5d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Harbor Suite (special Room With A Semi-open-air Hot Spring With A View) - Sleeps 4 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKobe-Hotels-Kobe-Minato-Onsen-Ren-Adult-Only.h12726442.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKobe-Hotels-Kobe-Minato-Onsen-Ren-Adult-Only.h12726442.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C34.68157%2C135.19344&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=0Y6O2XH3rwB2gG58T5Ldjz4HlJk=) 1-1 Shinkocho, Chuo-ku, Kobe, Hyogo-ken, 650-0041 #### What's nearby - Kobe Tower - 15 min walk - 1.3 km - Meriken Park - 15 min walk - 1.3 km - Kobe Anpanman Children's Museum & Mall - 3 min drive - 2.0 km - Port of Kobe - 4 min drive - 2.6 km - Kobe Harborland - 6 min drive - 2.0 km #### Getting around - Kobe Nishinada Station - 3 min drive - Kyukyoryuchi Daimarumae Station - 12 min walk - Kobe Airport (UKB) - 15 min drive #### Restaurants - ‪Starbucks - ‬17 min walk - ‪淡路屋のおもうつぼ Tottei Kobe店 - ‬7 min walk - ‪Kobe Nook Cat. - ‬7 min walk - ‪No.13 - ‬5 min walk - ‪Buoy - ‬7 min walk ## About this property ### Kobe Minato Onsen Ren - Adult Only Upscale ryokan near Meriken Park Close to Kobe Tower and Kobe Anpanman Children's Museum & Mall, Kobe Minato Onsen Ren - Adult Only provides a poolside bar, an indoor mineral hot spring (onsen), and a terrace. For some rest and relaxation, visit the sauna or steam room, and indulge in a body treatment or a massage. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and Japanese cuisine. In addition to shopping on site and a Japanese garden, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - An indoor pool and an outdoor pool - A free area shuttle, bike rentals, and hot springs on site - Self parking (surcharge), an elevator, and a vending machine - Luggage storage, concierge services, and multilingual staff - Guest reviews speak highly of the helpful staff Room features All 90 rooms have comforts such as private indoor hot tubs and air conditioning, as well as perks like free WiFi and separate sitting areas. Extra conveniences in all rooms include: - Bathrooms with deep soaking tubs and toilets with electronic bidets - Flat-screen TVs with premium channels - Decks/patios, wardrobes/closets, and separate sitting areas ## Similar properties ![View from room](https://images.trvl-media.com/lodging/1000000/900000/891100/891029/7daf676a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kobe MerikenPark Oriental Hotel Kobe City Centre - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.0 Wonderful 1,018 reviews CA $110 CA $135 total Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=891029&PinnedHotelID=891029&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast (JPY 3800 per person)](https://images.trvl-media.com/lodging/1000000/30000/27200/27149/d850a3c0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Okura Kobe Kobe City Centre - Pool - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 1,024 reviews CA $128 CA $162 total Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=27149&PinnedHotelID=27149&HadPinnedHotel=true®ionId=-1&adults=2) ![Building design](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367906/77057e05.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Oriental Hotel Kobe City Centre - Spa - Free WiFi - Restaurant - Air conditioning 9.6 Exceptional 715 reviews CA $276 CA $334 total Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=4367906&PinnedHotelID=4367906&HadPinnedHotel=true®ionId=-1&adults=2) ![Japanese-Style Room with Mountain view -semi Open-Air Bath | Bathroom](https://images.trvl-media.com/lodging/4000000/3410000/3401100/3401042/ba58207f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Negiya Ryofukaku Arimacho - Spa - Parking included - Free WiFi - Restaurant 9.0 Wonderful 313 reviews CA $342 CA $379 total Dec 3 - Dec 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=3401042&PinnedHotelID=3401042&HadPinnedHotel=true®ionId=-1&adults=2) ![Main Building Executive Floor, Celebrity Suite Twin, Nonsmoking, Includes Access to Gym, Indoor Pool](https://images.trvl-media.com/lodging/1000000/10000/7100/7063/e44b5cc8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kobe Portopia Hotel Chuo Ward - Pool - Spa - Free WiFi - Restaurant 9.0 Wonderful 1,093 reviews CA $107 CA $135 total Nov 17 - Nov 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=7063&PinnedHotelID=7063&HadPinnedHotel=true®ionId=-1&adults=2) ![Traditional Room, Non Smoking (10 Tatami Mats, with hotspring)](https://images.trvl-media.com/lodging/6000000/5410000/5409400/5409369/4d130ae6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Arima Hot spring Ryokan Hanamusubi Arimacho - Spa - Parking included - Free WiFi - Restaurant 9.0 Wonderful 306 reviews CA $358 CA $396 total Nov 4 - Nov 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=5409369&PinnedHotelID=5409369&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property - evening/night](https://images.trvl-media.com/lodging/6000000/5320000/5318700/5318650/b6b37832.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Arima Onsen Taketoritei Maruyama Arimacho - Parking included - Free WiFi - Air conditioning - Breakfast available 9.6 Exceptional 900 reviews CA $508 CA $626 total Nov 13 - Nov 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=5318650&PinnedHotelID=5318650&HadPinnedHotel=true®ionId=-1&adults=2) ![7 restaurants, breakfast, lunch, dinner served; 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Check-in end time: 7 PM Minimum check-in age: 18 ### Check-out Check-out before 11 AM ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children younger than 7 are not allowed at this adults-only property; all guests 7 and older are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 7 years of age. We have included all charges provided to us by the property. ### Optional extras - Self parking fee: JPY 1000 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve access to the public bathing facility This property accepts credit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Guests under 7 years old are not permitted at this adults-only property The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Guests with tattoos are not able to use the onsite public bathing facilities ### Property is also known as Kobe Minato Onsen Ren Inn Minato Onsen Ren Inn Kobe Minato Onsen Ren Minato Onsen Ren Kobe Minato Onsen Ren Kobe Minato Onsen Ren Kobe Kobe Minato Onsen Ren - Adult Only Kobe Kobe Minato Onsen Ren - Adult Only Ryokan Kobe Minato Onsen Ren - Adult Only Ryokan Kobe ## Frequently asked questions ### Does Kobe Minato Onsen Ren - Adult Only have a pool? > Yes, this property has an indoor pool and an outdoor pool. ### How much does it cost to stay at Kobe Minato Onsen Ren - Adult Only? > As of Nov 3, 2025, prices found for a 1-night stay for 2 adults at Kobe Minato Onsen Ren - Adult Only on Nov 4, 2025 start from CA $292.76, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Kobe-Hotels-Kobe-Minato-Onsen-Ren-Adult-Only.h12726442.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Kobe Minato Onsen Ren - Adult Only pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Kobe Minato Onsen Ren - Adult Only? > Self parking is available for JPY 1000 per night. ### What time is check-in at Kobe Minato Onsen Ren - Adult Only? > Check-in start time: 3 PM; Check-in end time: 7 PM. After-hours check-in is not available. ### What time is check-out at Kobe Minato Onsen Ren - Adult Only? > Check-out is at 11 AM. ### Where is Kobe Minato Onsen Ren - Adult Only located? > Located in Kobe City Centre, this ryokan is within 1 mi (2 km) of átoa Aquarium, Meriken Park, and Kobe Tower. Kobe City Museum and Higashi Yuenchi Park are also within 15 minutes. Kyukyoryuchi Daimarumae Station is 12 minutes by foot and Boeki Center Station is 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Kobe Minato Onsen Ren - Adult Only Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 375 8 - Good 116 6 - Okay 30 4 - Poor 11 2 - Terrible 8 ### 9.6/10 Cleanliness ### 9.2/10 Staff & service ### 9.6/10 Amenities ### 9.4/10 Property conditions & facilities ### 9.0/10 Eco-friendliness ### 10/10 Excellent #### Bee Eng Jun 23, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Enjoyable stay My family enjoyed our stay at this hotel. ![](https://a.travel-assets.com/ugc/hotel-reviews/FB2269E20C64558F6D28D4AF87861499FE0836E11719153535101.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Bee Eng Stayed 1 night in Jun 2024 ### 10/10 Excellent #### yukie Oct 1, 2024 Liked: Cleanliness, staff & service, property conditions & facilities been here several times! we love it! ##### yukie Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Miu Oct 23, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Kids-free accommodation is the best 😜 ##### Miu Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### Suwanee Jun 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### All Staff are very kind and helpfull. Room are spotless, clean and comfortable. Public spas are very good, amenities are very well prepared. Should have shower cap. Staff are very nice and helpful. I lost my stuff, staff in dining area and front are very helpful. They tried to find it and return to me at my room. I am very appreciated for your kind effort. I did not know there names because everyone are very eager to help. Please give my thanks to all of them. I don't like buffet style. I prefer kaiseki dinner and breakfast. If you have kaiseki dinner and breakfast, I will stay with you again. ##### Suwanee Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Yuen Sheung Apr 22, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Highly recommend "Ren" Everything is very good, very comfortable to stay there. It is a bit far from city centre, but because of this, we can enjoy the seaside area. Onsen is pefect, room is big, clean. ##### Yuen Sheung Stayed 2 nights in Apr 2024 ### 6/10 Okay #### Ji Nov 20, 2024 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Meh ##### Ji Stayed 2 nights in Nov 2024 ### 4/10 Poor #### Verified traveller Jul 1, 2024 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Jackhammers and tugboat. Before booking please be aware that you might end up with a view of a construction site and woken up at 7am by a noisy tug boat and enjoying the rest of the day of listening to jackhammers. I'll never stay here again. ##### Verified traveller Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Joao Jul 17, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### a hidden gem We booked the Harbour suite which was super spacious. We loved the private onsen which was really large. The spring water was a bit to hot for our liking . The buffet dinner was worth every cent. A proper Japanese expereince in food and culture. It felt like we were the only foreign tourists staying here which made it really unique like we had found a hidden gem. After dinner we went for a walk along the promenade which goes around the hotel. It was at least 800m long and was really nice walking besides the water with wonderful night views of kobe tower and surrounds. ![](https://a.travel-assets.com/ugc/hotel-reviews/0374528B60BEEA98518601BBAFEEB349EDC253B71721197850056.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/B04B658068254E5DC3687F8655B0147C8B2142E31721197849757.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Joao Stayed 1 night in Jul 2024 ### 6/10 Okay #### Verified traveller Jan 27, 2023 Liked: Property conditions & facilities, room comfort #### Disappointed False advertising. The hotel advertised as adult only onsen but there were few children running around & shouting or playing with their iPad loudly in the restaurant. Nothing was done to stop them. Had I known, will not pay to stay here. The food are way below average. ##### Verified traveller Stayed 2 nights in Jan 2023 ### 8/10 Good #### Daniel Jun 17, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel, strange SPA A great hotel located by the bay in the city. The room was really big and nice with a balcony facing the harbour. How ever we where very surprised when the reception told us that the check-in time was 17:00 (5:00pm). We then showed them that the check-in time in our booking was 15:00 (3:00pm) they let us check-in at 15:00. Very strange with no explantion. Then they charged us extra for beeing having a better view. How ever we never asked for this. When it comes to the SPA, it was quite a disapointment. Men’s and Women had separate pools. So since we wanted to spebd time together we went to the outdoor pool, that was not included in the original SPA-price. So we ended up paying extra for going to the pool at a SPA-hotel!? Not a big fee, but just very strange. So if you are looking for a really nice hotel you should really stay here. But if you are a couple that wants to enjoy the SPA together, go somewhere else ##### Daniel Stayed 1 night in Jun 2024 ### 8/10 Good #### Masako Oct 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 主人と2人で利用してとてもゆっくり出来ました。ありがとうございます。又利用したいです。 ##### Masako Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Fumiko Sep 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 大浴場からの夜景も綺麗で、お料理も美味しくホテルも清潔でスタッフも親切でした。 岩盤浴も気持ちよかったし大満足です。 ぜひまた来たいと思います。 ##### Fumiko Stayed 1 night in Sep 2025 ### 8/10 Good #### shingu Sep 14, 2025 Liked: Cleanliness Disliked: Property conditions & facilities 厨房のスタッフの態度が横柄であったのが残念 ##### shingu Stayed 1 night in Sep 2025 ### 10/10 Excellent #### YUMIKA Sep 13, 2025 Liked: Cleanliness, staff & service, property conditions & facilities 少し早めに到着したら、チェックイン前のお風呂の利用をご案内してくださいました。 お部屋で食べるケーキを持ち込みましたが、チェックイン時間まで冷蔵庫で預かってくださり、お皿とフォークのご用意までしてくださいました。 スタッフの皆様がとても親切でとても心地よく過ごせました。ありがとうございました。又、利用させていただきます。 ##### YUMIKA Stayed 1 night in Sep 2025 ### 10/10 Excellent #### KOHEI Sep 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 深夜のチェックインでしたが大変快くご対応くださいました、ありがとうございます。 ##### KOHEI Stayed 1 night in Sep 2025 ### 10/10 Excellent #### huijuan Aug 14, 2025 Liked: Cleanliness, staff & service, property conditions & facilities フロントのスタッフが親切、おもてなし100% ##### huijuan Stayed 1 night in Aug 2025 ### 10/10 Excellent #### MITSUYO Aug 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 毎回快適に過ごさせてもらってます 今回残念な事にお部屋のクローゼットの中に小さなゴミが落ちてました ##### MITSUYO Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Mitsuyo Jul 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities いつ来させてもらっても大満足です ##### Mitsuyo Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Masaaki Jul 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 料理が楽しめる ##### Masaaki Stayed 1 night in Jul 2025 ### 4/10 Poor #### Yumi Jul 13, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service 設備はとても良かったです。三人で利用しましたが、三人目のベットは通常サブベットになるケースが多いですが、ベット部屋と畳部屋があったので、畳に布団を敷いてくれて過ごしやすかったです。アメニティも部屋にも大浴場にも設置してあったので、こだわりが無ければ持参する必要もないです。小さいお子さんがいらっしゃる方には申し訳ないですが、子供NGだったので静かでした。設備等では、氷機が2階にしか無かったので少し不便でした。あと今回最大の難点は、シャトルバスの案内が無かった事です。到着時はタクシー利用だったのでシャトルバスが何処に来るのか知りませんでしたし、フロントでも案内はありませんでした。翌日利用しようと思いロビーで待っていても何も案内も無く、時間になっても無かったのでフロントに確認したら、バス乗り場は入口の車止めでは無く別のところで、すでに出発してしまっていました。シャトルバスがある事もホテル選びでポイントとなっていましたので残念でした。到着時に場所の案内があっても良かったし、案内板にもホテルの乗り場の記載があっても良かったと思います。また、出発5分くらい前に「シャトルバスご利用のお客様は出発時間になりますのでバス乗り場へお急ぎ下さい」等の案内があってもいいと思います。次の時間まで待てなかったので、フロントの従業員がタクシーを呼んでくれましたが、余計なタクシー代金がかかってしましました。 全体的に従業員の対応がいまいちでした。3階のお食事処では注文を何度も聞き直し覚えられなかったり、大浴場ではこちらに声をかける時に「恐れ入りますが」「誠に申し訳ございませんが」とかの枕詞を言えないとか、そういう点はもう少し教育が必要だと思いました。 高級ホテルだと思うのでとても残念でした。 ##### Yumi Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### mio Jul 10, 2025 お食事も眺望もサービスもとても良くて久しぶりの蓮を満喫させて頂けました。 初めて蓮に行く友人も感動してくれて、こちらに来させていただいて本当に良かったです。 車2台で行きましたが、チェックアウトの時に駐車代に誤りがあったのですが、部屋に忘れ物もあったのでそちらを持ってきていただいたりで終始誠実に対応していただけて大満足な時間でした。 ##### mio Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Hiroko Jul 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities 神戸へは半年に一回行くため、また泊まりたいと思うホテルでした。 ##### Hiroko Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Ryo Jul 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 温泉も堪能でき、ご飯も美味しくいただきました。スタッフの方の対応も丁寧で心地よかったです。 ##### Ryo Stayed 1 night in Jun 2025 ### 10/10 Excellent #### kyoungwoon Jun 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 가족과 함께한 숙박이었습니다 료칸같은 느낌의 현대적인 숙소는 매우 마음에 들었습니다 ##### kyoungwoon Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Mitsuyo Jun 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities とても快適に過ごせました ##### Mitsuyo Stayed 1 night in Jun 2025 ## 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