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Reviews of Hotel Sunroute Sopra Kobe

3 out of 5
Hotel Sunroute Sopra Kobe
1-1-22 Isobedori Chuo-ku, Kobe, Hyogo-ken

Reviews

8.2

Very good

Rating 10 - Excellent. 316 out of 950 reviews" "
Rating 8 - Good. 461 out of 950 reviews" "
Rating 6 - Okay. 129 out of 950 reviews" "
Rating 4 - Poor. 36 out of 950 reviews" "
Rating 2 - Terrible. 8 out of 950 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Touyer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 3 nights in Apr 2024

10/10 Excellent

Daniel, Fayetteville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is near train station.
Stayed 12 nights in Jul 2023

6/10 Okay

Kenta, Kobe

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
アメニティ追加でいただきましたが、夜分遅くにも対応していただけました。ありがとうございました。 専用の駐車場に止められないのは残念です。
Stayed 1 night in Dec 2021
Response from 宿泊部　吉川 on Dec 5, 2021
ホテルサンルートソプラ神戸にご宿泊賜り、誠にありがとうございます。 当ホテルのサービススタッフをお褒め頂き、大変嬉しく拝読させて頂きました。 お客様の仰る通り、当館の駐車場は1泊1,500円で高さ制限があり、駐車できない場合は近隣のコインパーキングをご案内しております。周辺のコインパーキングにつきましては1泊1,200円～2,000円程でフロントにて周辺のコインパーキングのマップをお渡ししておりますのでお気軽にお問合せ下さいませ。 お忙しい中ご投稿ありがとうございました。 またのご利用をお待ちしております。

10/10 Excellent

Erkki

Stayed 1 night in Sep 2021

4/10 Poor

mariko, Japan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet. I always stay at this hotel because of bussines trip.
Stayed 2 nights in Jul 2020
Response from Hotel staff Nakajima on Sep 29, 2021
Thank you for staying at our hotel. We hope you will relax during your stay. Also, please come visit us when you come to Kobe. Thank you for your review. I'm looking forward to seeing you again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Typical western style hotel. Not bad, nothing special
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and always greeted us warmly. We needed to leave very early in the morning a few times, but they were more than accomodating to our needs.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well communicated good property nice people Small lobby good transportation
Stayed 1 night in Dec 2019

6/10 Okay

Ban Thong

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very Bad Front Office 2 Male Receptionists
We arrived early around 10 am after almost 12 hours travelling from Yangon. The reception told us check in time is 2 pm. A male front offce said the hotel is fullly booked and cant checked in early. But during the conversation, another male front office spoke in Japanese to the officer that was attending to me. After hearing this, he changed his tone and said to us that we can check in early but just pay Yen 6,000. Both the male receptions are portray that they are not at all bother about the welfare of their guests and are more concerned about the money they could collect by taking advantage of a travelling family. I have been travelling around the world and stayed in many types of hotels from no star to more than 5 stars but this is my first time i have came across such a hotel service of an undeserving level.
Stayed 1 night in Dec 2019

8/10 Good

Yuk Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店房間舒適, 清潔乾淨, 職員服務態度良好, 早餐選擇頗多, 非常好吃. 酒店位置於內街, 非常寧靜, 步行前往三宮駅也非常方便, 有機會可再入住.
Stayed 1 night in Nov 2019

10/10 Excellent

A, Aichi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice room in a good location
Stayed 1 night in Aug 2019

10/10 Excellent

John S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Seema

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

K H

Liked: Staff & service
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious room
We got the 3 beds in our room. Quite spacious for Japanese hotel standards. I wish they provide bottled waters in our rooms though...
Stayed 4 nights in Jun 2019

6/10 Okay

Man Ling

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Ventilation in the toilet doesn’t work. It is very noisy when the other rooms are using shower. The noises came from the pipes, I guess.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2018

10/10 Excellent

Laura, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very clean room and nice staffs. Highly recommend.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Value for money hotel
The lobby looks good while the room is average. The triple room configuration was 2 twin beds plus one sofa bed so those two taking the twin beds found it difficult to watch TV comfortably. The beds were firm and good for sleep. Price was reasonable so no complaint. The downside is that it is about a 15 minutes' walk from the JR station so it's better to take a cab if you have large suitcases. And not many eateries around for dinner.
Stayed 2 nights in Nov 2018

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Very convenient location
Stayed 1 night in Oct 2018

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Emmanuel, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient hotel on a subway line but in a quiet area. Very close to the train station (walking distance), to shops, restaurants. Great staff, great room.
Stayed 6 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
good value for money
Friendly staff. Mediocre stay. Good value for money Room was little small for two people.
Stayed 1 night in Oct 2018

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and affordable hotel.
The hotel is clean with clean rooms and affordable price.
Stayed 1 night in Sep 2018

8/10 Good

Joanne

Great and comfy hotel!
Nice, clean and affordable hotel!
Stayed 1 night in Sep 2018

10/10 Excellent

Joseph

Nice hotel with spacious rooms and in a good location. It's about a 15 minute walk to the train station. The rooms are quite nice and silent and a close walk to the boardwalk.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018

8/10 Good

Alec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel but could be better if it is nearer to railway or bus station. Need to take taxi from railway station to hotel until I figure out the shortest way to walk to/from railway station and shopping/eating area.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet and reasonable but I wish more hungers
Stayed 3 nights in May 2018

8/10 Good

Keiji

Liked: Staff & service, property conditions & facilities, room comfort
Staffs are great, room is so so.
I stayed at this hotel for the first time. Staffs are very polite and helpful. The room I stayed was clean but a little bit old. Anyway I think this hotel is cheap for its quality and good location.
Stayed 2 nights in May 2018

6/10 Okay

Verified traveller

Liked: Staff & service
4 nights stay as a business trip
Location is a bit far from a main station of Kobe, but easy to walk to there. The hotel serves free coffee every afternoon, but if it is also in morning, it would be much better.
Stayed 4 nights in May 2018

8/10 Good

M.R.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only one night, but in a very welcoming hotel.
We had a very nice stay, in comfortable and clean rooms, and the staff was very friendly.
Stayed 1 night in Mar 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I’ve stayed for one week for my business trip and the service level was not consistent even stressful fit it’s poor performance. I cabnitrecommebd here....
Stayed 4 nights in Jan 2018

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
it was ok but the service was poor. No further comment but I'll not recommend here.
Stayed 4 nights in Jan 2018

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2017

8/10 Good

David, Sydney, Australia

Liked: Cleanliness, staff & service, room comfort
Close to University and Port
Very convenient without being in a crowded location.
Stayed 4 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfied customer
The hotel has a handy location, not far from Boeki Center Portliner Station. Several convenience stores nearby. The staff were obliging. The buffet breakfast was excellent. The room was small, like most in Japan, but had everything we needed.
Stayed 5 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very handy hotel close to everything in downtown
the hotel was in perfect location for us, staff were very friendly and accommodating and room was clean and well equipped.
Stayed 4 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine.
The place was quiet but easy access to some restaurant. We stayed there for one night so feel fine with it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
close to shopping malls
Walking distance to malls. Easy 15 mins of walking to the train station on smooth paths. Great hop on and off bus systems that allows visits to major attractions. Great Kobe beef for dinner at a high cost

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff tries hard to help but speaks little English

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Bellingham, Bellingham, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good option if you are price sensitive
Hotel rooms in Kobe have been getting steadily more expensive over the last 5 years, but this place is still reasonable,,, close to Boeki Center station on the Portliner line, easy walk to Sannomiya... decent place

6/10 Okay

Tomori

Liked: Cleanliness, staff & service
Disliked: Room comfort
I was dissapointed a Wi-Fi. I couldn't use it in my room. It's a most important when I choose a hotel...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel, good location
I was there for a week. The staff was very nice but spoke very little English, but were willing to use Google translate when we had a major question and were having trouble communicating. The rooms are a little dated and small. The bed was a little short -- so much so that my husband's feet hit the bottom of the bed and he is only 5'9" so a very tall person might not be comfortable. Also the pillows were very hard and one side of the pillow was fluffy but the other side was filled with what felt like rice. This may be a normal Japanese pillow, but I found it a little strange. The hotel breakfast was very nice. The location was walking distance to the Sannomiya train station so it was very easy to move about the city and out of town for day trips. I would stay here again.