Hot springs
Check availability

Reviews of Arima Onsen Gekkoen Yugetsusanso

4 out of 5
Arima Onsen Gekkoen Yugetsusanso
318 Arimacho, Kita-ku, Kobe, Hyogo-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 39 out of 77 reviews" "
Rating 8 - Good. 27 out of 77 reviews" "
Rating 6 - Okay. 10 out of 77 reviews" "
Rating 4 - Poor. 1 out of 77 reviews" "
Rating 2 - Terrible. 0 out of 77 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
We were told the rooms are all smoking room. The cigarette smell was strong in our room so that was something we don’t really appreciate. The onsen facility was ok. The best was the one shared with the hotel next door.
Stayed 2 nights in Dec 2019

6/10 Okay

MEI MEI CELIA, hong kong

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not an honest hotel, staff are rude.
Hotel is old, a bit worn out but acceptable. Staff are rude and no one can communicate in English. I booked half board (hotspring dinner and breakfast) for 3 adults and 2 kids under 5 when I made booking. When dinner was served at our room, there's nothing for the 2 kids. I raised my request in the reception, the lady said meals for children are excluded. I argued it's a package for all guests staying here, and there's no special conditions staying meals are not included for kids in the voucher or anywhere when I made the booking. Then the lady said the hotel didn't charge room rate for the 2 kids. I was super made, I searched the hotel with my phone at hotels.com instantly, I showed the lady the price are different with a combination of “3 adults only” and “3 adults + 3 children”. I questioned her and asked her to explain why prices are divergent if the hotel won't charge for kids. She had no words but said ok ok. I never encountered such a rude and deceived Japanese people and service in my more than 10 times’ visit to Japan. I strongly recommend you NOT to stay with them.

6/10 Okay

Jessica, Singapore

Liked: Cleanliness, staff & service, room comfort
Authentic ryokan / onsen exp, dinner is a let down
Booked an overnight stay at the Ryokan as we were passing through from Osaka, which was my husband's first stay at a ryokan. We picked the 10 mat japanese style room, and the room was very spacious including closed balcony area with some seats. We topped up to include dinner service and breakfast, as I wanted my husband to experience a full ryokan experience with in-room dining. However, considering the price we paid, the quality of the kaiseki dinner, while pretty to look at, was rather lacking somewhat in standard to someone accustomed to fine japanese food. We did however opt to book a private family onsen, of which the hotel offers 3 choices - 1 partially open air, and 2 closed ones. We picked the "wine" one - water was literally the colour of red wine, and a good soak. Plenty of other free onsens to try out - some covered, and some outdoor. Only other thing to be mindful is the hotel is rather dated (but still clean), but if you don't mind that, it does make for an authentic ryokan / onsen experience. Far more intimate experience than larger onsen hotels i've tried in Hokkaido. Only reason why rating is lower is because of quality of kaiseki given the price point.

10/10 Excellent

Grace77bristol, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place for relaxation
Situated beside the river, the surrounding atmosphere is so calm and beautiful. The room is spacious with traditional Japanese decoration. You can try on Japanese yukata provided by the hotel. We had the dinner in our room. The best part goes to the hot spring. It is particularly wonderful to enjoy the outdoor onsen.

8/10 Good

Agatha, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
Relaxing

10/10 Excellent

Alvin Ng, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent onsen getaway
A beautiful and authentic little onsen that is value for money. The rooms are comfortable and some of the rooms are even able to tap onto the free wifi network at the hotel lobby. This is definitely the onsen to go to in Japan. Many people including myself, specially made the trip down to the onsen from Osaka. 5 stars for the onsen!

10/10 Excellent

Dreamliner, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent services
We arrived late about10:30pm because our flight to Osaka delayed and the car navi a little good in English but finally we arrived they still waiting for welcome with traditional Japanese dinner, peach Sake was impressive and wonderful I/we will go back again....

10/10 Excellent

miki, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
Beautiful Ryokan to experience authentic Japanese style accomodation in the heart of Arima hot springs area. I called the hotel and the shuttle bus came to pick us up from the train station within 5min. The building was old, which adds its traditional atmosphere, but our room was very clean. Several different baths to choose from, we also booked two of their private baths with views in advance(with extra charge), the limit of 40min is a little too short but we really enjoyed it. There was also a small bath tub in the room which we never needed to use. We chose to have dinner in our room, it was amazing! Great food and great service. We were both very happy with our stay.

10/10 Excellent

G, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
could have been perfect
the food served in this onsen hotel is superb. so are their female staff. biggest let down are their male front desk staff. while their pick up service is efficient, the male greeter did not even bother to help with the bags on arrival. he only did so reluctantly when asked to help a female passenger. same thing happened on departure. another male door staff did not assist the female guests when they obviously struggled with their luggage. very unbecoming for a top class Japanese hotel!

6/10 Okay

Verified traveller

8/10 Good

Denise

Liked: Cleanliness, staff & service, room comfort
pleasant stay
It was easy to get to this hot spring hotel from Osaka. We took the express shuttle bus and it only took us around 1 hr one way. Hotel staff was very nice, we were given a free little bottle of sake of our welcome gift. We stayed there on a Thur and it wasn't a lot of visitors so we were able to enjoy the hot spring more privately. Dinner in room was the best part, it totally filled us up and the service was very good. Bedding was also very comfortable. The down side of this hotel is that it's a little dated, it didn't bother us though, it adds into the "tradition feel" of the hot spring resort.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Jintakan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Huckle

Liked: Cleanliness, staff & service, room comfort
스위트룸 묵음. 석식 호화. 조식 뷔페 빈약. 시설은 걍 인당 14만원짜리랑 별반 안다름. 직원들 친절도는 보통 여타 료칸과 비슷한 정도. 온천 금탕은 괜찮긴 한데 개인적으론 큐슈가 더 나은듯.
Stayed 1 night in Feb 2019

10/10 Excellent

KA CHEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
物超所值
今次入住是和老婆及—對仔女大阪旅行中其中—日入住有馬溫泉.整體酒店給我們的感覺是舒適及賓至如歸，服務人員有善及笑容滿面及樂於解釋我們不明白之處!温泉設備非常好而且可以往姊妹館享用溫泉更是附加價值.膳食方面更加滿意及非常好味， 下次再來有馬一定再入住月光園。
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깔끔한 시설과 매우 친절한 직원
저녁식사와 조식이 포함된 다다미룸에 숙박하였는데 가이세키 요리도 맛있고 특히 직원분들이 모두 너무 친절했어요~ 저녁을 먹고 온천에 다녀온 후에는 이불이 정갈하게 깔려져 있었고, 온천 후에는 목마를 것을 생각해서 얼음물과 차도 센스있게 준비되어 있었습니다. 전체적으로 시설도 깨끗하고 온천수도 굉장히 좋았어서 추천해드리고 싶어요!!
Stayed 1 night in May 2018

10/10 Excellent

Pak Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Bi Ju Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店乾淨幽雅，服務人員ㄧ流水準！賓至如歸！餐飲充滿驚喜！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
傳統日式旅店
Traditional JP hotel, has good hot spring. Good food kaiseki. Could stay two nights for hot spring

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
제 경제능력에는 비싼 숙방이였지만 돈이 아깝다는 생각은 안들었읍니다.

8/10 Good

sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
因房間不多,人客數量有限,浸溫泉時可享寧靜.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
整體都OK.食物好豐富...........................................................

6/10 Okay

KA CHUN, 香港

Liked: Cleanliness, staff & service
有點失望！
落巴士到市集後致電酒店，很快就有舒適的專車接送到酒店，服務員態度非常好，酒店內有優惠購買來回六甲山的纜車。 今次訂了兩間房間，房間方面，兩間房的空間大小及陳設不一，房間較細及開始變舊。房內是舊式的暖氣機，溫度控制比較困難。最需要改善就是廁所的氣味問題，亦是意想不到的嚴重失誤。 膳食方面，晚餐都算豐富及美味，早餐可加以改善。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

JONGWON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
매우 깔끔하고 친절한 서비스!!
가족여행으로 큰 맘 먹고 비싼 방을 예약했습니다. 저녁(가이세키)부터 아침까지 방으로 상을 차려주고 개인 노천탕까지 있어서 부모님이 매우 만족하셨어요. 저녁은 먹는데 약 2시간 정도 걸린거 같구요. 아침도 1시간 정도 걸린것 같네요 ㅎㅎ매우매우 만족스럽지만 1박에 170이라는 큰 가격이 부담스럽긴해요 ㅎㅎㅋ 이 곳은 크게 3개 온천 시설이 있으니 다 이용해보시길 바래요^^ 매우 만족스러운 가족여행이었습니다.

6/10 Okay

Verified traveller

Liked: Staff & service
割引率には少し？
割引前の金額が高く、期待しすぎたためか、割引後の値段相応であった。 頻繁に有馬へは来るが、同じ値段であれば行き慣れたとこが良かったとも感じた。 料理は美味しかった。また、サービスは良かった。

10/10 Excellent

SO MAN, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
出色!
舒適 待客有善 服務態度一流!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得一住
第一次入住溫泉酒店 和室比想像中大 整體服務感覺非常貼身 下次會再來

8/10 Good

Christelle, Lyon

Liked: Staff & service, room comfort
Repas traditionnel, Onsen, service au top
Ryokan traditionnel un peu grand et "usé" par endroit (moquettes, papier des portes, etc.) mais malgré tout extrêmement agréable pour une première expérience. Les Onsens disponibles (4 au total) n'étaient pas très fréquentés et c'était très agréable. Le repas traditionnel servi en chambre était exceptionnel.

10/10 Excellent

Sing Wai Leung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

HIROSHI, 大阪

Liked: Cleanliness, staff & service, room comfort
建物は古いですが清潔で、従業員の方のおもてなしも素敵です。
高校生と中学生の娘と家族で滞在しました。建物は確かに古さは否めませんが、それ以上に従業員の方のおもてなしのホスピタリテイは素晴らしいものがあります、お風呂も姉妹館のものと合わせて3か所の入浴が楽しめます。浴室に湯上りのバスタオルも備えられているので脱衣場も濡れたままになることもなく快適でした。ビッフェ形式の朝食も和洋食とも内容が充実した満足のいくものでした。

10/10 Excellent

chun hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great experience. Highly recommend to the others.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
중간에 이어주는 다리가 너무 예뻤어요
갑자기 눈내리는 때 다리 건너가는데 너무 예뻤어요. 온천도 좋고 밥 맛있었어요. 푹쉬다 왔습니다.

10/10 Excellent

YANG-SHAN, 台灣桃園

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯推薦。住ㄧ天的話比較不建議唷！
如果是要在有馬溫泉玩上兩天的朋友，真的很直得推薦唷！！晚上我們是在房間用食，真的可以吃上一次正式的日式餐。有專人服務！！哪這間有刺青的朋友也可以泡湯喔（本人是全背）!唯一就沒wifi

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you like quiet...
Location a little bit far but this is also the advantage for having a better environment. Have wandered around to check out other hotels, but likely i will still choose this one if coming back.

8/10 Good

CWCWM, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置不錯,服務一流
地點有馬溫泉站行15分鐘.經過商店,有馬玩具博物館(應該有車接送).酒店向山行係有馬溫泉纜車站,鼓ケ滝公園同有馬稻荷神社,客房都好舒適.ps早餐在2f

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

moonk, korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
정말 좋은 곳입니다.
가족과 여행가서 가장 좋은 경험을 했습니다.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kyle, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
富現代的溫泉酒店
所有都很好~只是透過Hotels.com 加入住人數時, 遲遲未獲回覆~ 得到回覆後說加人不加錢, 但最後卻在入住時收費, 信息混亂~

10/10 Excellent

Tony, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay!
Good value ! Perfect stay!

8/10 Good

EUGENE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

arisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Arisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

大毛

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
日式房間寬敞 泡湯池很多 但是餐點不好
晚餐在客房內用餐，但是餐點品質不好 ，東西不精緻 ，只能說是一般 飯店到主要街道很近 走路五分鐘 。也有免費接駁