We loved this hotel! When our ferry arrived from Phuket, we were greeted by a hotel representative on the dock who took us to the hotel via long-tail boat (just let them know when you will be arriving). Check-in was easy and we received assistance in getting our bags to our room. The bungalow itself was very cute, but you definitely get what you pay for - the bed wasn't the best and the bathroom could use an upgrade (only reason the hotel doesn't get 5 stars). Luckily, Koh Phi Phi is so beautiful that you don't spend a lot of time in the room! The staff assisted us in signing up for a Maya Bay tour (easy process)- the tour boat left from right in front of the hotel and returned us back to the same beach, which was very convenient! The beach itself is gorgeous - the view cannot be beat! We loved the restaurant - it was so convenient and offered incredible views! Free breakfast included made-to-order omelets, oatmeal, fruits, bagels, cereal, etc. Would definitely recommend!!