- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was very disappointed with my stay at PP Erawan Palms Resort. There were several things that just were not acceptable during my stay: 1) There was a 5 inch lizard inside of my room. I contacted hotel staff and they came with a broom and spray, dismantling the whole room as they chased it around. They couldn't find it (it went into a large crack in the wall), and so I demanded they give me a new room. The second room they took me to had a broken lock on the door. The third room they took me to had a leaky shower that was so loud you could hear it with the bathroom doors closed 2) The hotel staff advised me incorrectly on the ferry schedule. I confirmed multiple times with them about the times to Tonsai Pier and back. I ended up waiting 2.5 hours at Tonsai Peer for a ferry that never came, and I had to take a longtail boat which was relatively expensive back to the PP Erawan. I asked the hotel that they pay for this given they advised me incorrectly on the time, and they refused. They were not even accommodating or understanding. Instead the hotel staff started to interrupt me and yell at me, not what I would expect for a hotel that is relatively more expensive than others on Phi Phi. 3) Rooms overall were dirty, noisy, and I found ants in the bed during my last night there. There are several other hotels right around PP Erawan, I would highly recommend staying at the other ones beside this hotel. It was dirty, and staff was rude.