Knutsford Vacation Packages

pleasant stay in this hotel

Amazing staff, beautiful room, every little detail of the hotel was perfect. Thank you so much for a brilliant stay, this is my hotel whenever i come back to Manchester

Shower drain blocked resulting in water flowing into the accommodation. Raised at desk but no offer to make good after being unable to use that facility. Previous free parking removed, charged on checkout with no reason to the change or notice before I had used the facility.

The room was clean overall and looked nice, but the lack of a functioning A/C really impacted my stay, especially considering that the UK had issued warning alerts due to the very high temperatures. I was disappointed to find that the A/C did not cool to the set temperature and it also switched off after 2hrs. This meant I had to switch it back on, including during the night. I told the reception staff 3 times during a 2-night stay and was told it had been resolved off every time; I eventually got tired of asking. Breakfast was okay, the bread/pastries were unfortunately dry at times but the coffee was delicious. The location of the hotel is great and it felt safe, but it falls short of what is expected of a 4-star hotel.

Great location and very safe