Front of property

Reviews of The Tennessean Personal Luxury Hotel

4 out of 5
The Tennessean Personal Luxury Hotel
531 Henley Street, Knoxville, TN

Reviews

9.6

Exceptional

Rating 10 - Excellent. 832 out of 1005 reviews" "
Rating 8 - Good. 111 out of 1005 reviews" "
Rating 6 - Okay. 37 out of 1005 reviews" "
Rating 4 - Poor. 16 out of 1005 reviews" "
Rating 2 - Terrible. 9 out of 1005 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Thank you for the fantastic rating, Thomas!It's outstanding you had such a wonderful experience at The Tennessean. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with multiple dinning options within walking distance and family freindly(safe).
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Jason, we're thrilled to hear that you found The Tennessean's location convenient, surrounded by varied dining options. It's great that you felt safe while exploring nearby areas with your family. Thank you for sharing your enthusiastic review, and we look forward to your next visit.

10/10 Excellent

Brady W

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free shuttle service for anything within 3 miles of the hotel was perfect. Wagoneer was very nice, it was essentially a free Uber black for your whole stay! Amazing friendly drivers too. The dining room for breakfast and dinner was amazing. Great hotel for UT visits! Will be staying here again!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Brady, it's heartening to hear that you taken advantage of our complimentary shuttle service and found our drivers to be amicable. We're delighted you enjoyed your dining experiences and found our location convenient for your UT visits. The Tennessean is eagerly anticipating your return stay.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a lovely property! And the staff could not be more welcome - from the valets to the front desk to the cleaning staff….all wonderful!
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Lynne, your kind words illuminate the charm of The Tennessean. We're delighted that you found our team members, from the valets to the front desk to housekeeping, remarkably welcoming. We cannot thank you more for your praiseworthy review and look forward to providing more memorable moments on your future visits.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 14, 2024
Courtney, it's great to know that you had a stellar experience at The Tennessean. We appreciate your high rating and hope to welcome you back again soon for another excellent stay.

10/10 Excellent

Weston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to Market Square and The Univ of Tennessee. Very nice hotel.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 12, 2024
Weston, thank you for your delightful review. We're thrilled that you appreciated The Tennessean's convenient proximity to key city spots. It's great to know that you found our venue to be very pleasant. We are looking forward to welcoming you back for another wonderful experience.

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located just two blocks from the downtown action, our room was impeccably designed and loaded with the latest in technological features. You won't find your standard "squeezed in" hotel bathroom here. This one was opulently laid out and finished in the current style of luxury. The staff was very professional and helpful, remembering my name the next morning as I walked through the lobby.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Kathleen, it's wonderful to know that your stay at The Tennessean exceeded your expectations. We're thrilled that you found our design and cutting-edge features impressive, and valued the spaciousness and modern elegance of your bathroom. It's particularly pleasing to hear that our team members left such a positive impact on your experience with their professionalism and attentiveness. We deeply appreciate your feedback and look forward to welcoming you back.

10/10 Excellent

Tom

Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 24, 2024
Tom, thank you for your outstanding rating and for choosing to stay at The Tennessean. We're thrilled you had a fantastic experience and we look forward to welcoming you back on your next visit.

10/10 Excellent

Greg

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 24, 2024
Greg, thank you for your top-mark rating of The Tennessean. We're delighted you enjoyed your stay with us and look forward to welcoming you back in the future!

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Staff wonderful. Great location
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Stuart, your words are music to our ears! We're delighted The Tennessean made a strong impression with its ideal location and our hospitable team members. We can't wait to welcome you again for more wonderful experiences.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place. Will stay here next time in town
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
George, thank you for your glowing feedback about The Tennessean. It's delightful to know you found our hotel to be a great spot for your stay. We're eagerly awaiting your return when you are next in town.

10/10 Excellent

Jose, Rosemary Beach

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable, well appointed rooms and bathrooms and friendly staff
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
Jose, thank you for sharing your wonderful experience at The Tennessean. We are thrilled to know you found our rooms and bathrooms to be well furnished and comfortable. Also, it's heartening to hear you found our team members amiable. We eagerly look forward to your next stay with us.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying and just as happy. We came for UT college tour with two dogs. All staff were so friendly and helpful. The rooms were nice,spacious and comfortable. The hotel restaurant is delicious. Its right next to the The Worlds Fair park that leads to the Greenway river walk. I will stay here every time I'm in the area!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
Emily, it's wonderful to hear that you had another enjoyable stay at The Tennessean. We're glad our team members extended a warm welcome to you and your dogs, and that you found your room to be spacious and cozy. It'salso wonderful that our on-site restaurant met your culinary preferences and our proximity to The World's Fair Park added value to your stay. We're certainly excited to welcome you back on your future visits to the area!

10/10 Excellent

Jae

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite in Knoxville!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Jae, it's fantastic to hear that The Tennessean has become your favorite in Knoxville! We strive to provide an exceptional experience for every guest and are delighted to know we've achieved that for you. We can't wait to welcome you back on your next visit.

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist staff who checked us in and immediately helped with our need to add one night to my reservation and maintenance person who helped us with mercurial Keurig coffee in our room particularly excellent!
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 24, 2024
Debra, it's fantastic to hear your visit to The Tennessean was excellent. We appreciate your commendation of our team members who strive to ensure our guests, like you, are comfortable and their needs are taken care of promptly. Your praise will surely be passed along to them. We're looking forward to your next stay with us.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Thanks for the perfect rating, Mark!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at The Tennessean.Have a wonderful day!

10/10 Excellent

Don, Nolensville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet and black car service was a plus. Ed at the front desk was great!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Don, it's wonderful to hear that you appreciated the valet and black car services at The Tennessean. Knowing Ed at the front desk left a positive impression on you means a lot to us. We're looking forward to welcoming you back for another memorable experience.

10/10 Excellent

Tammy, Winchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and very friendly, even was able to check in a little early. Hotel was very nice, I would absolutely stay again. The shuttle service crew was top notch!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Tammy, it's great to hear that you enjoyed the swift and welcoming check-in process at The Tennessean and were able to arrive a bit ahead of schedule. We strive to maintain a pleasant ambiance for all our valued guests and it pleases us that you would consider staying with us again in the future. Also, your kind words about our shuttle service team are highly appreciated. Looking forward to your next visit.

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Howard, thank you for choosing to stay at The Tennessean and sharing your high rating. We're absolutely delighted to hear that you had an enjoyable experience. We're looking forward to welcoming you back in the near future. Safe travels!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Lisa, thank you for your high rating of The Tennessean. We're glad that you enjoyed your stay and we hope to welcome you back in the near future.

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 10, 2024
Thanks for the perfect rating, Ben!We're pleased to hear that you have fully enjoyed your stay at The Tennessean, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Erik, Houston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place as a home base while in Knoxville for work - incredible team,wonderful rooms and great proximity to everything - yet tucked away
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 6, 2024
Erik, thank you for sharing your experience at The Tennessean. We're pleased to hear our property served as a pleasant home base during your work trip in Knoxville. It's heartening that our diligent team members, lovely accommodations, and convenient location added to your satisfaction. We eagerly anticipate your return on your next business journey, or perhaps for leisure this time. Safe travels until then!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They upgraded me to the Rainman Suite!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 29, 2024
Craig, it's fantastic to hear about your positive experience at The Tennessean. We aim to make sure our guests have memorable stays, and an upgrade like the one you received certainly contributes to this. We hope to welcome you back soon.

2/10 Terrible

Stephanie

Business traveller
Disliked: Property conditions & facilities
Very dirty and unkept room.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 29, 2024
Stephanie, we deeply regret that you found your room conditions unsatisfactory. Maintaining palatial cleanliness and order are high priorities for us and it's unsettling to hear we fell short during your stay. Rest assured, we take this feedback genuinely and strive to make continuous improvements.

10/10 Excellent

STEVEN, Chattanooga

Liked: Cleanliness, staff & service, property conditions & facilities
Boutique type hotel. Friendly staff. Very clean and convenient. Good value.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Steven, it's wonderful to hear that your stay at The Tennessean was enjoyable. Our team members take pride in maintaining the hotel's cleanliness and we're glad to know their dedication was noticeable. We're pleased you found us convenient and offered good value. We look forward to welcoming you back in the near future.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is fantastic. One of the best places I’ve stayed!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Greg, we are thrilled to hear you enjoyed your stay at The Tennessean and consider it one of the best places you've visited! Your generosity in sharing such a positive review is deeply appreciated. We eagerly await your next visit.

10/10 Excellent

Jerri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very spacious, staff was welcoming and conveniently located to UT campus and market square
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Jerri, thank you for sharing your experience at The Tennessean. It's heartening to know that you appreciated our spacious rooms and our convenient location. We're thrilled our team members made you feel welcome. We look forward to having you back in the future.

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 14, 2024
Wayne, thank you for choosing The Tennessean and leaving a rating on Expedia. We hope you enjoyed your stay and we look forward to serving you again in the future.

10/10 Excellent

Aaron

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 20, 2024
Thank you for taking the time to leave this wonderful rating, Aaron! We hope to see you again soon at The Tennessean so we can share yet another amazing experience!

6/10 Okay

Donald

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 20, 2024
Donald, thank you for taking the time to rate your stay at The Tennessean. It seems like you had a fair experience. Nonetheless, we are eager to improve and would appreciate any feedback for the areas in which we didn't meet your expectations. We hope to have another opportunity to offer you a more enjoyable stay in the future.

10/10 Excellent

Sergey, Simpsonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and clean. Feels modern and updated. The check-in/check-out was fast and pleasant. They charged my Tesla overnight which was convenient. Will stay again.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 8, 2024
Sergey, it's great to hear about your satisfying visit at The Tennessean. We're excited you enjoyed our modern ambience and prompt service, and found our vehicle charging facility handy. Your kind comments are deeply appreciated, and we eagerly await your return stay.

10/10 Excellent

JODI

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about this place!
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 4, 2024
Jodi, we are overjoyed to hear such positive feedback about The Tennessean. We take pride in everything we do here and it is truly rewarding to hear that we've been able to create such a memorable experience for a guest. We look forward to welcoming you back the next time you're in town!

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 28, 2024
Thank you for the 5 out of 5 rating, Douglas!We're thrilled to see how much you enjoyed staying at The Tennessean. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful local gem. The staff was superb, the room a mini vacation, and the stay a true experience!
Response from Customer Service on Jan 27, 2024
Gregory, we're thrilled to hear you enjoyed your mini vacation at The Tennessean! Receiving feedback about our superb team members and the distinct experience they provide is always a joy. Your kind words truly reflect what we strive for, and we can't wait to welcome you back for another exceptional stay.

10/10 Excellent

Jonathan, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 24, 2024
Jonathan, thank you for your Expedia review. We are thrilled to know you enjoyed your stay at The Tennessean. Our goal is to provide an exceptional experience and it seems we were able to achieve that with your visit. We look forward to welcoming you back in the near future.

6/10 Okay

Anthony

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 20, 2024
Thank you for sharing your feedback, Anthony.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

10/10 Excellent

Cristiean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 18, 2024
Cristiean, it's wonderful to see such a high rating for The Tennessean. It's great to hear that your stay with us met your expectations. We're eagerly looking forward to your next visit. Safe travels until then!

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Josh and Lissa at the hotel's fabulous lounge on the 2nd floor are amazing! They took such good care of us and made us feel like family, even though we were only there 1 night. This level of guest service is what sets luxury hotels apart from the rest. Our room was beautiful, clean, and well appointed. Absolutely love this hotel and its exceptional staff! Thank you for a perfect 5-star stay!
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Liz, we couldn't be happier to read about your perfect experience at The Tennessean! It's wonderful to know you felt like family under the attentive care of Josh and Lissa in our second-floor lounge. We're thrilled that the distinctive guest service and the elegance of your room greatly contributed to your satisfaction. We certainly can't wait to welcome you back for another delightful stay!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 9, 2024
We're delighted to see such a strong rating for The Tennessean! Thank you for choosing us for your stay. We hope to see you again in the future for another memorable experience.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 8, 2024
Thank you for your high rating. The Tennessean greatly appreciates your feedback and we're thrilled your experience with us was enjoyable. We're looking forward to welcoming you back for another stay in the future.

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soo comfy and clean! Feels like home ❤️
Love this hotel. The staff were an added bonus- very sweet and kind!
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 8, 2024
Sylvia, thank you for your warm words. It's heartening to know that you cherished your time at The Tennessean. Our team members will be thrilled to hear of your praise regarding their kindness. We're eager to create more cherished moments for you on your next visit.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I nicked one star for not having a microwave in each room. Staff did provide one when requested.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
John, it is wonderful to hear that you enjoyed your stay at The Tennessean. We appreciate you highlighting the swift action of our team members in fulfilling your request for a microwave. We do not have one in each room as it does pose a potential safety hazard, but we ensure that they are available upon request to our guests. Thanks for choosing us, and we hope to have you back in the future.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great husband & wife getaway
Spent 2 nights at the Tennessean. This is our 2nd time staying in the hotel. We love the area and the space offered. The bar and restaurants are great with a large fireplace and billiard room. I wish I brought my own pillows however, they just aren't "home pillows".
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 8, 2024
Andrea, it's wonderful to hear that you enjoyed your second stay at The Tennessean. We're thrilled you appreciate our location, space, and amenities, including our restaurant and bar area. Regarding the pillows, we understand preferences can vary and we strive to ensure all guests have a comfortable stay. We’re looking forward to welcoming you back for your third visit.

10/10 Excellent

Sonya, kingsport

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Fort Sanders Hospital.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Sonya, it's great to hear that you benefited from The Tennessean's convenient location near Fort Sanders Hospital. We appreciate you sharing your experience, and we hope to have the privilege of welcoming you back in the future.

10/10 Excellent

Jeffrey

Liked: Staff & service, property conditions & facilities, room comfort
another wonderful NYE at the Tennessean
we love the Tennessean, it's our go to spot for New Years Eve, as it overlooks Worlds Fair Park
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 8, 2024
Jeffrey, it's always a pleasure to hear from loyal guests like you. We are thrilled The Tennessean is your chosen destination for New Year's Eve celebrations. Its unique location certainly offers stunning views of the nearby park. Thank you for your kind words and we eagerly anticipate your next holiday season visit.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great!
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 28, 2024
Thanks for the fantastic rating, Nicholas!It's outstanding we could exceed your expectations during your stay at The Tennessean. We're all looking forward to your next stay with us.

10/10 Excellent

Larysa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Larysa, it's wonderful to hear that you enjoyed your stay at The Tennessean. We strive to create a comfortable and enjoyable environment for our guests, so we're delighted that you appreciate our property. Looking forward to welcoming you back in the future.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, amenities
Response from Customer Service on Feb 9, 2024
Susan, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at The Tennessean!

8/10 Good

Ziyuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No self- parking option. $30 parking fee.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 30, 2023
Ziyuan, it's appreciated that you've taken the time to provide feedback. At The Tennessean, we aim to provide a full spectrum of services, which includes our valet parking for an additional charge. We realize this may not be suitable for everyone's preferences, and we value your comments as we continually look to improve our guest experience. We hope we will have the opportunity to better serve you in the future.

10/10 Excellent

Claudia

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 31, 2023
Claudia, thank you for choosing to stay at The Tennessean. It's delightful to know you had an excellent experience. Your high rating reaffirms our dedication to provide each guest with a memorable stay. We hope to welcome you back soon. Safe travels!