Breakfast, lunch and dinner served

Reviews of Hilton Knoxville Airport

3.5 out of 5
Hilton Knoxville Airport
2001 Alcoa Hwy, Alcoa, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 676 out of 1008 reviews" "
Rating 8 - Good. 202 out of 1008 reviews" "
Rating 6 - Okay. 68 out of 1008 reviews" "
Rating 4 - Poor. 34 out of 1008 reviews" "
Rating 2 - Terrible. 28 out of 1008 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Maria

Business traveller
Liked: Staff & service
Rooms were a little dated.
Stayed 1 night in Mar 2024
Response from Monique Ayala - Front of House Manager on Mar 28, 2024
Thank you for your recent stay! We appreciate the feedback.

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was adequate but should include free breakfast for the price.
Stayed 1 night in Mar 2024
Response from Monique Ayala - Front of House Manager on Mar 28, 2024
Thank you for your recent stay! We appreciate the feedback.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great trip!
Stayed 2 nights in Feb 2024
Response from Monique Ayala - Front of House Manager on Mar 21, 2024
Thank you for your recent stay! We appreciate the feedback.

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities
Room was very nice however the housekeeping didn’t actually clean it before we checked in. there was still trash and food on the floor. They came in immediately to clean it up. No QC on the cleaning.
Stayed 1 night in Mar 2024
Response from Monique Ayala - Front of House Manager on Mar 20, 2024
Thank you for your recent stay! We are not happy to hear that our Housekeeping Department fell short. We will definitely address this matter to make sure it does not happen in the future.

10/10 Excellent

John, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to airport
Stayed 1 night in Mar 2024
Response from Monique Ayala - Front of House Manager on Mar 20, 2024
Thank you for your recent stay! We appreciate the positive feedback.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
At airport
Stayed 1 night in Mar 2024
Response from Monique Ayala - Front of House Manager on Mar 20, 2024
Thank you for your recent stay! We appreciate the positive feedback.

10/10 Excellent

Demitra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the purposes of my trip this hotel was conveniently located. The staff was friendly, room was clean and for it being on the same property of the airport it was quiet. Reasonably priced as well. I would stay here again.
Stayed 1 night in Mar 2024
Response from Monique Ayala - Front of House Manager on Mar 20, 2024
Thank you for your recent stay! We appreciate the positive feedback.

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located
Stayed 1 night in Mar 2024
Response from Monique Ayala - Front of House Manager on Mar 9, 2024
Thank you for your recent stay! We appreciate your feedback.

8/10 Good

George

Travelled with partner
Made it so easy for us to catch our early flight
Stayed 1 night in Feb 2024
Response from Monique Ayala - Front of House Manager on Mar 9, 2024
Thank you for your recent stay! We appreciate your feedback.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short distance to the airport - 5 minutes walking with luggage.
Stayed 1 night in Mar 2024
Response from Monique Ayala - Front of House Manager on Mar 3, 2024
Thank you for your recent stay! We appreciate the feedback.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was central to our vacation spot.
Stayed 5 nights in Feb 2024
Response from Monique Ayala - Front of House Manager on Feb 29, 2024
Thank you for your stay! We appreciate the feedback.

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the check in arrangements. Parking too far from check-in desk. Confusing drive-up arrangements
Stayed 2 nights in Feb 2024
Response from Monique Ayala - Front of House Manager on Feb 26, 2024
Thank you for your recent stay! We appreciate your feedback.

10/10 Excellent

Orville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Monique Ayala - Front of House Manager on Feb 22, 2024
Thank you for your recent stay! We appreciate your feedback.

10/10 Excellent

KIMBERLY

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Jan 2024
Response from Monique Ayala - Front of House Manager on Feb 19, 2024
Thank you for your recent stay! We appreciate your feedback.

8/10 Good

Darren, Crossville

Stayed 1 night in Feb 2024
Response from Monique Ayala - Front of House Manager on Mar 20, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

Katie

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Monique Ayala - Front of House Manager on Feb 11, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

Phillip

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super close walk to the airport
Stayed 1 night in Jan 2024
Response from Monique Ayala - Front of House Manager on Feb 5, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

Nicholas, Pocono Lake

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall , staff, convenience & cleanliness.
Stayed 2 nights in Jan 2024
Response from Monique Ayala - Front of House Manager on Feb 2, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

Ronaldo, COCONUT CREEK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jan 2024
Response from Monique Ayala - Front of House Manager on Feb 29, 2024
Thank you for your stay! We appreciate the feedback.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean rooms and friendly staff
Stayed 1 night in Jan 2024
Response from Monique Ayala - Front of House Manager on Feb 2, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

Crystal

Stayed 1 night in Jan 2024
Response from Monique Ayala - Front of House Manager on Mar 20, 2024
Thank you for your recent stay! We appreciate the feedback.

4/10 Poor

Joshua

Stayed 1 night in Jan 2024
Response from Monique Ayala - Front of House Manager on Mar 20, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and very friendly staff. Room was nice. Bedding is vey comfortable. Water, coffee and chocolates a nice touch.
Stayed 1 night in Jan 2024
Response from Monique Ayala - Front of House Manager on Jan 28, 2024
Thank you for your recent stay! We appreciate the positive feedback.

8/10 Good

John

Stayed 1 night in Jan 2024
Response from Monique Ayala - Front of House Manager on Mar 20, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how easy the access was to the airport. Just a short walk. My husband had an early flight & we live pretty far from the airport. We were able to enjoy a night away together, a quick walk to the airport, & i was able to go back to sleep for a few hours before heading home.
Stayed 1 night in Jan 2024
Response from Monique Ayala - Front of House Manager on Jan 28, 2024
Thank you for your recent stay! We appreciate the positive feedback.

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Knoxville airport.
Stayed 1 night in Jan 2024
Response from Monique Ayala - Front of House Manager on Jan 23, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

Marty

Stayed 1 night in Jan 2024
Response from Monique Ayala - Front of House Manager on Feb 11, 2024
Thank you for your recent stay! We appreciate the feedback.

8/10 Good

Angela, Chattanooga

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Nov 2023
Response from Monique Ayala - Front of House Manager on Jan 21, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

Jamie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Monique Ayala - Front of House Manager on Jan 18, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was very good
Stayed 2 nights in Jan 2024
Response from Monique Ayala - Front of House Manager on Jan 18, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

Pete

Stayed 1 night in Jan 2024
Response from Monique Ayala - Front of House Manager on Jan 18, 2024
Thank you for your recent stay! We appreciate the feedback.

8/10 Good

Louise

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The best part of the hotel is the distance to the airport, quite literally right out the baggage claim doors. We got in at 9:30, the restaurant was still open and the pizza was a good price. Shower was nice, took a little while to warm up but it was super hot after. Staff were friendly and kind. We were facing the airport and the planes were a little loud but it wasn’t unbearable. If you are sensitive to noise I would ask to stay on the other side.
Stayed 1 night in Jan 2024
Response from Monique Ayala - Front of House Manager on Jan 10, 2024
Thank you for your stay! We appreciate the feedback.

10/10 Excellent

Rebecca, Gainesville

Stayed 1 night in Dec 2023
Response from Monique Ayala - Front of House Manager on Jan 22, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

Rebekah

Stayed 1 night in Dec 2023
Response from Monique Ayala - Front of House Manager on Jan 21, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

JOSE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Monique Ayala - Front of House Manager on Jan 10, 2024
Thank you for your stay! We appreciate the feedback.

10/10 Excellent

Mitchell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Monique Ayala - Front of House Manager on Jan 10, 2024
Thank you for your stay! We appreciate the feedback.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Monique Ayala - Front of House Manager on Jan 10, 2024
Thank you for your stay! We appreciate the feedback.

10/10 Excellent

Yoleido

Stayed 1 night in Dec 2023
Response from Monique Ayala - Front of House Manager on Jan 18, 2024
Thank you for your recent stay! We appreciate the feedback.

6/10 Okay

Martyn

Liked: Cleanliness, staff & service
no heat first night
Stayed 2 nights in Dec 2023
Response from Monique Ayala - Front of House Manager on Jan 10, 2024
Thank you for your stay! We appreciate the feedback and I will inform our maintenance department so they can resolve the issue.

10/10 Excellent

Juliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff, clean, quiet, Very early shuttle to the airport with friendly driver, dinner and restaurant staff very good. Many thanks for making our two room very comfortable.
Stayed 1 night in Dec 2023
Response from Monique Ayala - Front of House Manager on Jan 10, 2024
Thank you for your stay! We appreciate the feedback.

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Monique Ayala - Front of House Manager on Jan 10, 2024
Thank you for your stay! We appreciate the feedback.

10/10 Excellent

Francis W

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 2 nights in Dec 2023
Response from Monique Ayala - Front of House Manager on Jan 10, 2024
Thank you for your stay! We appreciate the feedback.

10/10 Excellent

Stella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Monique Ayala - Front of House Manager on Jan 10, 2024
Thank you for your stay! We appreciate the feedback.

10/10 Excellent

shane

Stayed 1 night in Dec 2023
Response from Monique Ayala - Front of House Manager on Jan 10, 2024
Thank you for your stay! We appreciate the feedback.

6/10 Okay

Gloria

Response from Monique Ayala - Front of House Manager on Feb 5, 2024
Thank you for your recent stay! We appreciate the feedback.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel.
Stayed 2 nights in Dec 2023
Response from Monique Ayala - Front of House Manager on Jan 10, 2024
Thank you for your stay! We appreciate the feedback.

10/10 Excellent

Krista

Stayed 1 night in Dec 2023
Response from Monique Ayala - Front of House Manager on Jan 10, 2024
Thank you for your stay! We appreciate the feedback.

4/10 Poor

Gerald

Travelled with partner
Disliked: Amenities
Toilet was very hard to flush. There were multiple instances of 2 to 3 attempts to flush the toilet properly. Amenities such as tissues and conditioner were close to empty and not filled. Room service food quality from restaurant on site was sub par for the price paid.
Stayed 2 nights in Nov 2023
Response from Monique Ayala - Front of House Manager on Jan 10, 2024
Thank you for your stay! We appreciate the feedback and I will inform our other departments so they can take action.

8/10 Good

Simone

Stayed 2 nights in Nov 2023
Response from Monique Ayala - Front of House Manager on Jan 10, 2024
Thank you for your stay! We appreciate the feedback.

10/10 Excellent

Colten

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so nice!! The beds were super comfortable and the pillows were big and amazing. The staff was so pleasant, the whole hotel was super fancy. The pool area was neat, will have to remember that for next time.
Stayed 1 night in Nov 2023
Response from Monique Ayala - Front of House Manager on Dec 4, 2023
Thank you for your stay! We appreciate the feedback.