Exterior

Reviews of Best Western Plus Knoxville Cedar Bluff

2.5 out of 5
Best Western Plus Knoxville Cedar Bluff
420 N Peters Rd, Knoxville, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 525 out of 1003 reviews" "
Rating 8 - Good. 317 out of 1003 reviews" "
Rating 6 - Okay. 96 out of 1003 reviews" "
Rating 4 - Poor. 29 out of 1003 reviews" "
Rating 2 - Terrible. 36 out of 1003 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Dear Brian,Thank you for your excellent rating! We're delighted to hear that you had a positive experience with our staff. Providing exceptional service is our top priority, and we're thrilled that our team made your stay memorable. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

8/10 Good

Wally

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Had problem with TVset remote, they replaced it.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 19, 2024
Dear Wally,Thank you for your review and for recognizing our friendly staff. We're glad we could promptly address the issue with the TV remote for you. Your satisfaction is important to us, and we appreciate your feedback. We hope to welcome you back for an even better experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Mike,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Pam

Liked: Amenities, property conditions & facilities
Staff was excellent
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 5, 2024
Dear Pam,Thank you for staying at our hotel. We're thrilled to hear that you had an excellent experience with our staff! Our staff indeed put their heart completely into what they do for the guests. We are happy that they could win your trust. We will pass your lovely message on to the staff. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is super friendly. They always are.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear David,Thank you for your kind words. We're delighted to hear that you found our staff to be super friendly during your stay. Our staff indeed put their heart completely into what they do for the guests. We are happy that they could win your trust. We will pass your lovely message on to the staff. Look forward to your next visit!Sincerely, Hotel Manager

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 28, 2024
Dear Rachelle,Thanks for choosing our hotel for your stay and the 5 ratings you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Jade, McLean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Rooms have been freshened up.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 24, 2024
Dear Jade,Thank you for your perfect rating and positive feedback! We're delighted to hear that you found our staff friendly and helpful and that you noticed the freshened-up rooms. Providing a welcoming and comfortable experience for our guests is our goal, and we're glad we could meet your expectations. We appreciate your support and hope to have the pleasure of welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Rodica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good and the staff nice
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear Rodica,Thank you for your feedback! We're delighted to hear that you enjoyed our breakfast and found our staff to be nice. We strive to provide a pleasant experience for all our guests. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 Excellent

Xiomara

Liked: Cleanliness, staff & service, property conditions & facilities
Great all around!
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 18, 2024
Dear Xiomara,Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivates us to serve better. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Mike

Travelled with partner
Coffee station was good. Bakery items were stale
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 2, 2024
Dear Mike,Thank you for your feedback. We're glad to hear that you enjoyed our coffee station, but we apologize for any disappointment regarding the bakery items being stale. Your feedback is important to us, and we'll address this issue to ensure a better experience for our guests. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

6/10 Okay

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
I was in a room right off the lobby. One night, after 11:00 PM there was enough noise from the lobby to awaken me. I called the front desk about the noise and was told “With seven guests checking in at the same time, what do you expect?” I find that answer totally unacceptable. At that time of day the staff should have asked for those checking in to be considerate of the guests already in their rooms.
Stayed 8 nights in Nov 2023
Response from Hotel Manager on Feb 20, 2024
Dear Judy,We apologize for the inconvenience you experienced due to noise from the lobby. Your comfort is important to us, and we're sorry that our response did not meet your expectations. We will address this issue with our staff to ensure that we handle similar situations more effectively in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 15, 2024
Dear Mary,Thank you for the review. It is really great to find out that you had a very good time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely, Hotel Manager

10/10 Excellent

Gordon, Ivins

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jan 2024
Response from Hotel Manager on Jan 24, 2024
Dear Guest,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 25, 2024
Dear Jordan,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 18, 2024
Dear Lori,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

2/10 Terrible

Shannon

Customer Service Foul
I was unable to stay because my travel provider canceled and the hotel would not reschedule nor issue a refund. I feel like I was robbed. They could have at least rescheduled as they had the availability. They didn’t have the compassion or flexibility they would have liked to receive if in the same circumstances themselves.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 14, 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience caused. We understand your concerns and will review our policies to enhance flexibility in such situations. We regret the impact on your experience and appreciate your understanding.Sincerely, Hotel Manager

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 10, 2024
Dear Guest,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
I had an amazing experience. The lady at the desk was super sweet and helpful. I had a good experience. Would highly recommend.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 9, 2024
Dear michelle,Thank you for sharing your positive experience! We're delighted to hear that you had an amazing stay and found the lady at the desk to be super sweet and helpful. Your recommendation means a lot to us, and we appreciate your kind words. We look forward to welcoming you back for another wonderful stay in the futureSincerely, Hotel Manager

8/10 Good

Evelyn

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 31, 2023
Dear Guest,Thank you for sharing your feedback. We appreciate your positive rating and would love to learn more about your experience. If there are specific areas where we excelled or aspects we can improve upon, please feel free to provide additional details. We value your input and hope to have the pleasure of serving you even better in the future.Sincerely, Hotel Manager

10/10 Excellent

Lori

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 19, 2023
Dear Lori,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel very clean and comfortable rooms. Breakfast in the morning was excellent. Will definitely stay here again when passing through the area.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 10, 2023
Dear Guest,Thank you for the perfect 10 out of 10 rating! We're thrilled to hear that you had a great experience at our hotel, finding clean and comfortable rooms. It's fantastic that you enjoyed the excellent breakfast, and we appreciate your intention to stay with us again when passing through the area. We look forward to providing you with another exceptional stay in the future!Sincerely, Hotel Manager

6/10 Okay

Josh

Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 10, 2023
Dear Josh,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 Excellent

Paige

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We didn't know what to expect from a Best Western, but we needed a night at a hotel on our way down to Nashville. We were pleasantly surprised. The staff is wonderful here, the room is very clean and quiet. We will stay at a Best Western Plus again!
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 6, 2023
Dear Paige,Thank you for your stay. We're thrilled to have exceeded your expectations and that you had a pleasant experience with our staff, cleanliness, and quiet rooms. Your kind words are greatly appreciated, and we look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

Dan

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 20, 2023
Dear Dan,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 19, 2023
Dear Rob,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice friendly staff. Lots of places to choose from to dine.!easy off on to interstate !
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear Suzanne,Thank you for your positive feedback. It's fantastic to hear that you encountered a very friendly staff and enjoyed the dining options nearby. Also, the convenience of easy access to the interstate is definitely a plus. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for the weekend!!
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear Renee,Thank you for your wonderful comment. We are glad to hear you had a perfect weekend! We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager

8/10 Good

Alla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear Guest,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and staff
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 24, 2023
Dear Gary,Thank you for the positive feedback! We're glad to hear that you had a great stay and found the staff accommodating. If there's anything specific you enjoyed or if there's anything we can do to make your future stays even better, please feel free to let us know. We look forward to providing you with excellent service during your future visits.Sincerely, Hotel Manager

10/10 Excellent

MR CHARLES

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great price, cozy and in a great location.
Stayed 3 nights in Nov 2023
Response from Hotel Manager. on Nov 22, 2023
Dear MR CHARLES,Thank you for your positive feedback! We're delighted to hear that you enjoyed our great price, cozy accommodations, and excellent location. Providing a comfortable and convenient experience for our guests is our goal, and we're glad we could meet your expectations. We look forward to welcoming you back for another great experience.Sincerely, Hotel Manager

8/10 Good

Micheldron

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 8, 2023
Dear Micheldron,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff during all hours. I’ll be back for the great service.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 17, 2023
Dear David,Thank you for your positive feedback. We're thrilled to hear you had a wonderful experience with our friendly staff and found your room clean throughout your stay. We are excited to welcome you back for another round of excellent service. Your continued support means a lot to us!Sincerely, Hotel Manager

8/10 Good

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with many dining choices. Beds very comfortable, room clean , good breakfast.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 16, 2023
Dear Ellen,Thank you for your positive feedback! We're pleased to hear that you enjoyed the great location with dining options, comfortable beds, clean rooms, and a good breakfast. Your comments are appreciated, and we hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 Good

Elizabeth

Travelled with family
Liked: Staff & service
Stayed for a UT game. Older lobby but rooms are updated. Clean and super friendly staff.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 11, 2023
Dear Elizabeth,Thank you for choosing our hotel for your UT game stay. We're glad you appreciated our updated rooms and experienced cleanliness. Our team is thrilled to hear your positive comments about their friendliness. We'll continue to strive for excellence and hope to welcome you back for another comfortable stay.Sincerely, Hotel Manager

10/10 Excellent

Kristie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! Rooms are very clean, breakfast was great..close to restaurants, shopping, Top Golf and other thing you can think of...
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 11, 2023
Dear Kristie,Thank you for sharing your positive feedback. We're delighted to hear that you had an amazing experience with our staff and enjoyed the clean rooms and great breakfast. It's fantastic that our location near restaurants, shopping, and entertainment, including Top Golf, added to your overall satisfaction. We look forward to hosting you again.Sincerely, Hotel Manager

4/10 Poor

Dana, Fort Collins

Travelled with family
I would recommend staying at this property only if you are hearing impaired or if you’re one of those rare hibernators who is able to sleep next to a railroad track where the trains never stop. Was it ever loud! Tried to sleep with earplugs in, and all we could hear all night long was the roar and rumble of traffic going by on the interstate. Didn’t realize how close to the highway it was when I made the reservation. Otherwise, it would be adequate for a brief stay at a basic hotel for not too much money.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 10, 2023
Dear Dana,Thank you for your feedback. We apologize for the disturbance caused by the highway noise during your stay. We understand the importance of a peaceful night's sleep and regret falling short of your expectations. Your feedback is valuable, and we'll consider this for future improvements. We hope to have the opportunity to provide a more comfortable experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Robert, Lincolnton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really liked the spaciousness of the executive suite. The mattress was very good. Room was clean. Breakfast very good. My only complaint is low water pressure in the shower.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 5, 2023
Dear Robert,Thank you for the 5 out of 5 rating and your positive feedback! We're glad to hear that you liked the spacious executive suite, the comfortable mattress, the cleanliness, and the good breakfast. We apologize for the low water pressure in the shower, and we appreciate your feedback. Your comments are valuable as we strive to enhance our guests' experiences.Sincerely, Hotel Manager

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great stay!
Had an awesome stay at BW Plus. Absolutely loved the room. Bed is super comfy. Very spacious and very nice as well. Had everything I needed and then some. Only complaints are had a little bit of low water pressure first night, but got corrected the second night. Great staff. I wish breakfast started before 7 am. I’m a RN and I have to be at work at 7. A lot of the other hotels in the area have full breakfast at 6 am for us early birds.
Stayed 2 nights in Oct 2023
Response from Hotel Manager. on Nov 2, 2023
Dear Eric,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a nice place for overnight.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 31, 2023
Dear Mary,Thank you for your feedback. We're glad to hear that you found our place nice for an overnight stay. Your comfort and satisfaction are important to us, and we look forward to the opportunity to serve you again in the future.Sincerely,Hotel Manager

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Dear Jimmy,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely,Hotel Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 19, 2023
Dear Karen,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely,Hotel Manager

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to access from the interstate. There was lots of shopping and dining in the area. The check in process was quick and easy. Staff was friendly and professional. Our room was comfortable.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 17, 2023
Dear Kimberly,Thank you for your stay. Appreciate your nice comments about our team and services. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely,Hotel Manager

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well maintained, with a helpful staff
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear Karen,Thank you for your stay. We're pleased to hear that you found the hotel clean, well-maintained, and the staff helpful. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Connie

Travelled with partner
The staff was great. They were accommodating in every way.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 15, 2023
Dear Guest,We truly appreciate your positive feedback. Our staff works hard to provide excellent service, and it's always rewarding to hear that they made your stay special. If you have any further comments or suggestions, please don't hesitate to share. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
All was very good but noisy location
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 8, 2023
Dear Guest,We appreciate your feedback and are pleased to hear that you had a very good experience during your recent stay. Your positive comments are valuable to us. But we apologize for any noise disturbances in our location. We understand the importance of a peaceful environment and will work to address this issue. Thank you for your feedback, and we look forward to serving you better in the future.Sincerely,Hotel Manager

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great experience. They texted that our room was ready earlier than expected. Very convenient because we were headed to the football game and wouldn’t have been able to check in till after midnight. Staff was very friendly.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 7, 2023
Dear Amy,Thank you for your positive review! We're delighted to hear that you had a great experience and that the early notification about your room's readiness was convenient for your plans. We appreciate your kind words about the friendly staff. If you're in the area again, we look forward to welcoming you back for another stay!Sincerely, Hotel Manager

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 5, 2023
Dear Michael, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip
The condition of the hotel was great and the staff was very nice. The breakfast was really good. The only downside I had was not being able to check in on time due to the room not being ready but otherwise, everything was very nice. Would stay here again!.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 3, 2023
Dear Guest,Thank you for your perfect 10 out of 10 rating and for sharing your positive experience with us. We're pleased to hear that you found the hotel in great condition, the staff very nice, and the breakfast enjoyable. We apologize for the delay in check-in but appreciate your understanding. We look forward to welcoming you back, and we'll strive to ensure a smooth and timely check-in on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Josh

Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 23, 2023
Dear Josh,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely,Hotel Manager

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 1, 2023
Dear Timothy,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager