Comfort Double Room

Reviews of Hotel Kaiserhof Kitzbuehel

4.5 out of 5
Hotel Kaiserhof Kitzbuehel
Hahnenkammstrasse 5, Kitzbuehel, Tirol

Reviews

9.6

Exceptional

Rating 10 - Excellent. 188 out of 237 reviews" "
Rating 8 - Good. 43 out of 237 reviews" "
Rating 6 - Okay. 6 out of 237 reviews" "
Rating 4 - Poor. 0 out of 237 reviews" "
Rating 2 - Terrible. 0 out of 237 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to ski in Kitzbuhl! Right next to train and gondola! Wonderful friendly staff, great food and fun bar and wellness center! We had a wonderful time with our family!
Stayed 6 nights in Mar 2024

10/10 Excellent

Scott, Manhattan Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great. The staff was friendly and helpful, the location was right on the slopes, food was good, and the service was excellent. Also had a great spa area for after skiing.
Stayed 2 nights in Feb 2024

10/10 Excellent

Benjamin

Stayed 2 nights in Feb 2024

10/10 Excellent

Gevik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Shervin

Liked: Cleanliness, staff & service, property conditions & facilities
A decade at this hotel – 10 consecutive years of good times and great vibes! 🌟🏨
Stayed 5 nights in Jan 2024

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel very close to the ski lift. Excellent food and ambiance. Highly recommended.
Stayed 5 nights in Jan 2024

10/10 Excellent

Ernst, Walled Lake

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, great location
Stayed 1 night in Oct 2023

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Claudiu

Stayed 1 night in Sep 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Every property everywhere seems to be having trouble finding decent staff. That's probably because ALL the wonderful people work at this hotel. Everyone was incredibly kind, welcoming, and helpful. They seemed to actually care about their guests. Breakfast was also scrumptious, and the location is excellent
Stayed 3 nights in Jun 2023
Response from KAISERHOF Hotel Kitzbühel on Sep 9, 2023
Dear Carol,your kind words really made us smile, thank you so much for that.We are so happy that you liked it with us and that we could give you some wonderful days here. We have passed on your kind words directly to all our employees and we thank you again very much for this great appreciation! Looking forward to your next stay with us, take care and see you soon!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a beautiful location. It could be improved with air conditioning with current climate change issues. Our room was lovely but sweltering. A fan would have been helpful.
Stayed 1 night in Jul 2023
Response from KAISERHOF Hotel Kitzbühel on Jul 20, 2023
Dear Barbara,Thank you for the great rating! It was nice to have you as our guest. In fact, we have rooms with air conditioning in our hotel, but this affects about 1/3 of the rooms. However, we would be happy to send you a fan on your next visit, just let us know at reception. We wish you a pleasant week and send our best regards from Kitzbühel. The KAISERHOF Hotel

10/10 Excellent

JEFFREY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the decor being so comfortable and warm with the knotty pine throughout. I also loved the reading room and lit fireplace where waitresses would come in and asked if you wanted tea or hot chocolate. I loved the swimming pool that was warm enough just to walk into it, and the lounge chairs, towels, and shower right there. The food was tremendous. The beds were soft. It was an easy walk to the center of town. All staff were exceptionally caring and polite and eager to help you. The even had an English newspaper. I would highly recommend this hotel to all our friends!
Stayed 6 nights in Feb 2023

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff, and breakfast!
Stayed 4 nights in Jan 2023
Response from Hotel Kaiserhof Kitzbühel on Jan 31, 2023
Dear Daniel, Thank you very much for your wonderful feedback. We are delighted to learn that you had a wonderful experience with us. Certainly, we will continue to enhance our out of the ordinary experiences and services so that your next visit will be even more enjoyable. Best wishes and snowy regards from Kitzbühel, your Hotel Kaiserhof-Team

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, almost can’t be beat.
Response from Hotel Kaiserhof Kitzbühel on Jan 31, 2023
Dear Stephanie, Thank you so much for sharing your kind review on "expedia.com". We would be delighted to welcome you back to our little paradise for another memorable stay. Snowy regards from Tyrol, your Hotel Kaiserhof-Team

6/10 Okay

Yeojin

Travelled with family
Liked: Cleanliness, staff & service
Pros: The hotel is located very close to Hahnenkamm lift and trains station, easy to walk to town. If you ski down on No. 21, you'll end up right in front of the hotel. Half board arrangement is great, with excellent food options. Freshly made omelette at breakfast service is too die for. Staff are friendly and efficient. Beds are comfortable and bathroom was spacious and well equipped (loved heated towel drier). Free cookies in the lobby were a nice touch. Cons: However, the sauna is way too small for a hotel of this size - cabins would get uncomfortably crowded with just 3-4 people, and the "aromatic" cabin smelled of sewer coming from the sewage hole. Wifi in the room is terrible, getting cut off frequently and prohibits from watching/streaming anything. Carpet in the room is old and dirty. Water bottles in the room were not replenished during our stay so we had to buy ourselves. Shower cabin in the room was so tiny that once you close the door my nose would often ram into the glass. Overall, a good place to stay if you want to ski in Kitz but do not expect a top notch facility.
Response from Hotel Kaiserhof Kitzbühel on Feb 7, 2023
Dear Yeojin, Thank you for taking the time to make this review on expedia.com. Your review is very helpful for others who are thinking of staying with us. We are glad to read that you have liked our location, our hotel in general and the service provided by our friendly staff. Your concerns regarding our sauna, our wifi and the carpet in your hotel room are taken into serious consideration. In the meantime we have addressed these issues with our management and hotel team; rest assured that this will be taken into action. We would look forward to welcoming you again here in Kitzbühel and wish you in the meantime all the best! Sunny regards from Tyrol, your Hotel Kaiserhof-Team

10/10 Excellent

Margo

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in perfect location. The staff goes above and beyond to help with what ever you may need. The rooms are amazing. We had a private balcony with great views ! We can not wait to come back again !

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a really good stay
Stayed in a suit room for 2nights with family. Room was spacious and very clean. Best service including fabulous amenity and warm welcome from friendly staffs. Breakfast was also good especially omlet. It was a bit sad that the swimming pool was too cold but kids enjoyed the jet bath in the room a lot instead.
Stayed 2 nights in Aug 2022

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel, good location
stayed 1 night. 10 meters from cable car. Very quiet, verry nice hotel
Stayed 1 night in Jun 2022

10/10 Excellent

Aleksandr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgettable stay at a wonderful hotel
Great location, you exit the ski room and find yourself right next to the lift. can t be closer to ski lift and train station. 3 min walk to the city center. Delicious breakfast buffet, nice 5-course dinner. Rooms are spacious and comfortable. Staff is helpful, friendly and polite. Nice pool and saunas. very peaceful place. amazing view from balcony. 10 out of 10!
Stayed 7 nights in Apr 2022
Response from Tina / Direktionsassistentin on Apr 27, 2022
Dear Aleksandr, Thank you for staying with us at the Hotel Kaiserhof Kitzbühel and taking the time to make this fabulous review! We really appreciate your excellent feedback. To achieve 10 out of 10 is a great honour for us. Your positive comments are very helpful for others who are thinking of staying with us. It is wonderful to note that you have liked the "ski in - ski out", our cozy SPA-area, our friendly staff; furthermore our delicious breakfast buffet and our various culinary restaurant specialties. We are looking forward to welcoming you soon again in Kitzbühel :-), your Hotel Kaiserhof-Team

10/10 Excellent

KAREN

Liked: Staff & service, amenities, property conditions & facilities
Proximity to the ski lift. You can ski back down to the front door. Excellent spa and wellness facilities.
Stayed 3 nights in Apr 2022
Response from Tina / Direktionsassistentin on Apr 19, 2022
Dear Karen, Thank you for staying with us at the Hotel Kaiserhof in Kitzbühel and for sharing your review! Your positive feedback regarding our SPA & wellness facilities and our perfect location next to the famous "Hahnenkamm cable car station" are very much appreciated. We are looking forward to welcoming you again soon, perhaps also in Summer? Kind regards from Kitzbühel, your Hotel Kaiserhof-team

10/10 Excellent

Amir, Little Rock

Liked: Cleanliness, staff & service
Great place
Stayed 5 nights in Mar 2022
Response from Tina / Direktionsassistentin on Apr 19, 2022
Dear Amir, Thank you for taking the time to sharing your review and for choosing our Hotel Kaiserhof as your holiday destination! We are glad to note that you had a wonderful stay in Kitzbühel! All the best from Tyrol and we are looking forward to welcoming you once again! Your Hotel Kaiserhof-team

10/10 Excellent

GARETH

Stayed 7 nights in Mar 2022

10/10 Excellent

CARLA

Stayed 2 nights in Dec 2021

8/10 Good

Patrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coming Back
Great staff and great food and service
Stayed 3 nights in Dec 2021
Response from Hotel Kaiserhof Kitzbühel on Dec 29, 2021
Dear Patrik, thank you very much for your stay with us. We hope you had a safe trip home and we are pleased to welcome you soon again. Happy New Year and best regards Florentina

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Great location. Can’t go wrong at this place.
Stayed 4 nights in Sep 2021
Response from Michael Kaiser on Sep 27, 2021
Dear Ben - many thanks for the great review! We hope to welcome you back soon! Kind Regards

10/10 Excellent

Inbar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect weekend, very friendly staff
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent ski hotel, right across the road from the exit run off from the Strief. Top quality breakfast and dinner, great options. Rooms were comfortable, tiny bit dated bathrooms etc but all more than adequate. Excellent wellness suite for relaxing after day on the mountain. Would recommend.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel, great spa and pool. The hotel is just a few meters from the gondola and the breakfast was great.
Stayed 5 nights in Feb 2020
Response from Sonja on Mar 2, 2020
Thank you very much for your nice review. Yes our "imperial breakfast from the buffet leaves literally no wish unfilled. We wish you a great time and send warm wishes Sonja/ Marketing

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful austrian hotel.
Extremely friendly staff, gabriella at the bar was extremely friendly and professional. Suggested some amazing cocktails for my wife. The parking garage is tight. American size vehicles might have trouble getting down there.
Stayed 2 nights in Feb 2020
Response from Sonja on Mar 2, 2020
Dear Mr. Benjamin, thank you very much for this excellent review. We are happy to hear, that you had a very good time at the Kaiserhof! Of course, we will pass on your honourable words to Gabriella. Yes, the parking garage is special - thats why we offer valet parking, to make sure all the guest's vehicles get safe to their parking lot. It would be a great pleasure to have you staying with us again - in the near future! Warm wishes Sonja/ Marketing

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Sonja on Feb 24, 2020
Thank you very much for this excellent review! Kind regards Sonja/ marketing

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice for a skiing holiday
Stayed 1 night in Feb 2020
Response from Sonja Marketing on Feb 24, 2020
Dear David, thank you for your review. We are happy to hear, that you enjoyed your skiing holidays at the Kaiserhof - where the cable car station is right in front of the hotel and the slopes end right behind the Kaiserhof. Warm wishes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Sonja/ Marketing on Feb 10, 2020
Thank you very much for this TOP REVIEW!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, close to gondola and town. Friendly staff and great restaurant.
Stayed 3 nights in Jan 2020
Response from Sonja/ Marketing on Jan 28, 2020
Thanks a lot for this perfect review! We are glad to hear, that you enjoyed your stay with us, our location, the staff and the culinary variety. Looking forward to seeing you again in the near future. Sonja/ Marketing

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect. People, food, facilities and location could not have been better for our Ski vacation in Kitzbuhel. We would definitely stay at the Kaiserhof again.
Stayed 5 nights in Jan 2020
Response from Sonja/ marketing on Jan 24, 2020
Thank you ever so much for this perfect report! We are very happy to hear that you enjoyed your stay; appreciated our facilities and our culinary offers! We hope to have you with us in the near future again and send warm wishes Sonja/ marketing

10/10 Excellent

Alex, Santiago

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Just next to the Hanenkham gondola. Ski-in and out. Good ski room. Nice pool. We really enjoyed our stay.
Stayed 2 nights in Jan 2020
Response from Sonja/ Marketing on Jan 20, 2020
Dear Alex, thank you so much for this great review! We are happy to hear, that you enjoyed your stay with us that much. Yes, the location is really perfect for ski in/ ski out. It`s nice to hear, that you appreciated our spa area as well. We wish you a happy winter and send warm wishes! Sonja/ marketing

10/10 Excellent

ece

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Sonja/ marketing on Jan 20, 2020
Thank you ever so much for 10 points out of 10!!! Cheerio Sonja

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019
Response from Sonja/ Marketing on Jan 20, 2020
Thank you very much for 5 points out of 5! Warm wishes from the Kaiserhof and Kitzbühel!

10/10 Excellent

Petr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Traditional Alpine hotel
it is simply what it is ;) doesn’t try to be anything fancy. it keeps its local traditional Tirolean design. more of a smaller and quieter hotel with probably the best location in all of Kitzbühel. reasonably priced. its very well kept 4* hotel which is better and fair then trying hard for 5*
Stayed 3 nights in Oct 2019

10/10 Excellent

yaki,

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved everything about it. the food, the room, the spa, the staff
Stayed 5 nights in Oct 2019
Response from Sonja on Oct 21, 2019
Dear Yaki, thank you very much for your review and your honouring words. We are happy to hear, that you enjoyed your stay with us and we are looking forward to having you with us in the near future. Warm wishes from the Kaiserhof Team

8/10 Good

Zeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019
Response from Sonja on Oct 21, 2019
Thank you very much for your review! Warm wishes from Kitzbühel and the Kaiserhof!

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay.....
Absolutely fantastic hotel....firstly the amazing view's,and then all the little touches from the chocolate on the pillow to the dressing gown's and complimentary teas/coffee & soft drinks,it was a luxurious stay. Breakfast was beyond it's four star rating with everything possible being available.Staff could not have been more helpful,and also very professional but still enjoying their work which was obvious by the atmosphere in the hotel.Underground parking beside the hotel huge plus when you are on a motorbike..Ski Lift pass's over the hotel 20 mtr walk to pick it up...we will be back...
Stayed 2 nights in Sep 2019
Response from sonja on Sep 17, 2019
Dear Ms. Veronica, thank you very much for these honourable words! We are happy to hear that we could meet your expectations in all parts and that you did appreciate our little goodies that much. Yes in winter the Kaiserhof is situated on a perfect location and our guests can seemlessly get from their bed to the slopes. On our Kaiserhof site you may find many advantages for a return to the Kaiserhof ;-) Hopefully we will see you soon in the near future. Warm wishes Sonja/ marketing

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel.
This is a great hotel with great staff , bedrooms and food. It was our first visit to this hotel and wished we could have stayed longer. Although our weather was not good on our visit but the hotel has a wonderful swimming pool, sauna , and masages available.
Stayed 2 nights in Sep 2019
Response from sonja on Sep 17, 2019
Dear Mr.James, thank you very much for your review! We are happy to hear, that you enjoyed your room and our culinary offers. And to relax in our panoramic indoor pool and spa while the weather was not that good, was an excellent choice. We would love to have you staying with us a little longer next time - have a look on the Kaiserhof site, there are many advantages for your next stay. Have a lovely end of summer and see you hopefully soon. Warm wishes Sonja/ Marketing

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Sonja on Sep 2, 2019
Thank you for your 5star review! Best regards from the Kaiserhof Sonja/ marketing

10/10 Excellent

adel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019
Response from Sonja/ Marketing on Aug 22, 2019
Thank you very much for this excellent review!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like facilities, food and location I don’t like furniture and bed
Stayed 3 nights in Aug 2019
Response from Sonja/ Marketing on Aug 16, 2019
Thank you very much for your review. Of course we are very sorry, you don`t like the stone pine wood furniture in the rooms, which is famous to provide good sleep and rest. But we are happy to hear, that you enjoyed our facilities, food and location! Wishing you a good summer!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to Ski lift and end slopes and hire shops. Lovely food at breakfast and dinner. Lovely room with nice view of gondola and comfortable bed. Staff very friendly.
Stayed 4 nights in Feb 2019
Response from Sonja on Mar 18, 2019
Thank you very much for your nice review. We are happy to hear, that you enjoyed your stay, our location and the food that much at the Kaiserhof. We wish you a lovely spring and hope to see you again pretty soon at the Hotel Kaiserhof!

10/10 Excellent

Kamorick, Frankfurt am Main

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite convenient to access Kitzbühel Hahnenkamm Railway station and Hahnenkamm gondola base station. The facility is new and the restaurant serves good taste means and the service is perfect!
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service and fantastic hotel staff. Very helpful and professional.
Stayed 4 nights in Dec 2018