6/10 – Acceptable
stephanie f.
20 août 2023
Points faibles : Propreté
1500 characters isnt enough to describe the stay
As soon as you walk in the filthy and stained carpets are hard to miss. The kids walked barefoot on the hardwood floors for 15 mins and their feet were black, after that we made them wear shoes the entire time, even in pajamas. 1 bed was missing sheets and pillow case , we called and texted customer service they said the crews were done for the day and we would get sheets at some point the next day (monday) . We found a trash bag full of dirty sheets and towels in one of the closets. The washer machine DOESN’T WORK, the outlet is broken and the washer keeps shorting out so it would fill with water and then cut off. We found old towels still on the towel bars, someone’s under wear under a dresser, vents covered in dust. We brought all this to the attention of some one from the cleaning crew that dropped off our sheets (monday) he explained the house only gets deep cleaned once a year which consists of dusting fans and vents and moving furniture.. but that didn’t explain the dirty towels and sheets and filthy floor, we asked for someone to clean the common area (kitchen and living room) which we were promised after speaking to the manager.. by Wednesday we haven't heard from or seen anyone. We reached out to the manager again only asking for a cleaning fee refund . The manager was very reluctant and insisted they needed to talk to the cleaning crew even though we sent a lot of pix , the manager eventually agreed to $287 refund which we have not received yet. Pool was nice.
stephanie f.
Séjour de 7 nuits en août 2023