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Overview of DoubleTree by Hilton Kitchener

Photo gallery

Featured Image
Indoor pool, sun loungers
Indoor pool, sun loungers
Indoor pool, sun loungers
Pillowtop beds, desk, blackout drapes, iron/ironing board

DoubleTree by Hilton Kitchener

3 out of 5

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays

Explore the area

    Popular LocationFairview Park7 min walk
    Popular LocationChicopee Tube Park15 min walk
    Popular LocationChicopee Ski and Summer Resort15 min walk
    AirportKitchener, ON (YKF-Region of Waterloo Intl.)8 min drive

Choose dates to view prices

Room, 1 King Bed

4.3/5 guest room rating
  • 338 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds

5/5 guest room rating
  • 338 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Hearing)

3.8/5 guest room rating
  • 338 sq ft
  • Sleeps 2
  • 1 King Bed

About this area

Kitchener

In the city center, DoubleTree by Hilton Kitchener is in an area with good shopping. Bingemans and Chicopee Tube Park are local attractions and those in the mood for shopping can visit Fairview Park and Conestoga Mall. Grand River Rocks and TheMuseum are also worth visiting. Spend some time exploring the area's activities, including downhill skiing, snowboarding, and golfing.
Popular Location

What's nearby

  • Fairview Park - 7 min walk
  • Chicopee Tube Park - 15 min walk
  • Chicopee Ski and Summer Resort - 15 min walk
  • Rockway Golf Course - 4 min drive
  • Waterloo Region Museum - 9 min drive

Getting around

  • Kitchener Station - 10 min drive
  • Pearson Intl. Airport (YYZ) - 58 min drive

Restaurants

  • 126 Chinese Restaurant — 6 min walk
  • The Bent Elbow — 6 min walk
  • Bangkok Cuisine — 7 min walk
  • Fork and Cork grill — 10 min walk
  • Lin Hai Sushi — 11 min walk

About this property

DoubleTree by Hilton Kitchener

Art Deco hotel with indoor pool and conference center
This smoke-free hotel features an indoor pool, a conference center, and conference space. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. All 75 rooms offer comforts like pillowtop beds and pillow menus, plus free WiFi and TVs with satellite channels. Guests will also find iPod docks, room service, and hydromassage showerheads.
DoubleTree by Hilton Kitchener offers 75 air-conditioned accommodations with iPod docking stations and complimentary newspapers. Beds feature pillowtop mattresses. A pillow menu is available. Televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations with hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • To-go breakfast available for a fee daily 5:00 AM–10 AM: CAD 7.85 for adults and CAD 7.85 for children
  • Room service available

Things to do

  • Access to nearby indoor pool
  • Indoor pool

Family friendly

  • Access to nearby indoor pool
  • Dry cleaning service
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Free newspapers in lobby
  • Front-desk safe
  • No elevators

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Japanese
  • Spanish

Business services

  • 10 meeting rooms
  • Computer station
  • Conference center (10000 square feet of space)

Outdoors

  • Garden
  • Pool sun loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Renovated entire property - December 2019
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Pillow menu
  • Pillow-top mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shower/tub combination
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch TV
  • iPod dock
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Recycling

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before noon

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
Guests arriving after midnight should use the access phone at the hotel entrance to gain entry.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 50 per accommodation, per stay, plus a deposit of CAD 50.00 per stay
Dogs only
2 per room (up to 50 lbs)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Kids stay free! Up to 4 children stay free when using existing bedding
Rollaway/extra beds are available for CAD 15.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • 3 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for to-go breakfast: CAD 7.85 for adults and CAD 7.85 for children (approximately)
  • Pet deposit: CAD 50.00 per stay
  • Pet fee: CAD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Hotel Kitchener-Waterloo
Holiday Inn Kitchener-Waterloo
Kitchener-Waterloo Holiday Inn
Holiday Inn Kitchener-Waterloo Hotel
Holiday Inn Kitchener Waterloo Conference Center
Holiday Inn Kitchener-Waterloo Conference Center Hotel
Holiday Inn Kitchener-Waterloo Conference Center Kitchener
Holiday Inn Kitchener-Waterloo Conference Center Hotel Kitchener
Sunbridge Kitchener
DoubleTree by Hilton Kitchener Hotel
DoubleTree by Hilton Kitchener Kitchener
DoubleTree by Hilton Kitchener Hotel Kitchener

Frequently asked questions

Can I cancel my reservation for free at DoubleTree by Hilton Kitchener and receive a full refund?
Yes, DoubleTree by Hilton Kitchener offers free cancellation on select room rates, because flexibility matters! Please refer to DoubleTree by Hilton Kitchener cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at DoubleTree by Hilton Kitchener?
As of Apr 15, 2021, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Kitchener on May 6, 2021 start from CA $92, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does DoubleTree by Hilton Kitchener have a pool?
Yes, this property has an indoor pool.
Is DoubleTree by Hilton Kitchener pet-friendly?
Yes, this property allows dogs (limit 2 per room) with a maximum weight of up to 50 lbs per pet. There's a deposit of CAD 50.00 per stay and a fee of CAD 50 per accommodation, per stay. Service animals are exempt from fees.
How much is parking at DoubleTree by Hilton Kitchener?
Self parking is free at this property.
What time is check-in at DoubleTree by Hilton Kitchener?
Check-in begins at 3:00 PM. Late check-in is available during limited hours.
What time is check-out at DoubleTree by Hilton Kitchener?
Check-out is at noon.
Where is DoubleTree by Hilton Kitchener located?
Located in the heart of Kitchener, this hotel is 0.4 mi (0.6 km) from Fairview Park and 2.6 mi (4.2 km) from Kitchener Memorial Auditorium Complex. Chicopee Tube Park and Chicopee Ski and Summer Resort are also within 15 minutes.

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 31 out of 65 reviews
5 - Excellent 48%
Rating 4 - Good. 22 out of 65 reviews
4 - Good 34%
Rating 3 - Okay. 5 out of 65 reviews
3 - Okay 8%
Rating 2 - Poor. 3 out of 65 reviews
2 - Poor 5%
Rating 1 - Terrible. 4 out of 65 reviews
1 - Terrible 6%

4.2/5

Cleanliness

4.2/5

Staff & service

3.8/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and Polite. The room was classy and extremely clean. The bed was super comfortable. The location is minutes away from just about Anything you might need from shopping, pharmacies, restaurants, convenience stores, coffee shops.
Stayed 1 night in Apr 2021

2/5 Poor

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel was fine. When I got to my room, the paint, or stucco was flaking and falling off. The room was clean but that didn't look good.
Stayed 1 night in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean, fancy and relaxing..the staff are very friendly and accommodating..there’s a free parking which is so awesome..overall i enjoyed my stay..i will definitely come back and recommend to my friends..
Stayed 1 night in Mar 2021

1/5 Terrible

Disliked: Cleanliness, property conditions & facilities
Poor experience
The first night we had a problem with our room door. Our door wasn’t able to be opened after multiple attempts by one manager. So we were sent to the lobby to wait and it was eventually opened. Our toilet was also not flushing so we had to manually try and fix it every time. The following day we tested our key again and we had the same problem. We called the front desk and another manager said they had to switch our room because they didn’t have maintenance on site. When we moved to the other room, there was mould in our sink’s faucet, making us have to use water bottles to wash our face and brush our teeth. We also found pieces of glass in the washroom. Overall it was a very poor experience and one would think after having problems the first night, we would’ve been better looked after.
Stayed 2 nights in Jan 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

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