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Indoor pool
Indoor pool
Indoor pool
Pillow top beds, desk, blackout curtains, iron/ironing board

Guest reviews

4.3 out of 5 Excellent
36 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Restaurant
Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided

Map

Explore the area

Popular LocationFairview Park7 min walk
Popular LocationAirborne Trampoline5 min drive
AirportKitchener, ON (YKF-Region of Waterloo Intl.)8 min drive
Popular LocationWaterloo Region Museum9 min drive

Choose dates to view prices

  • Room, 1 King Bed, Accessible (Hearing)

    Room amenities

    • 338 sq ft
    • Sleeps 2
    More detailsRoom, 1 King Bed, Accessible (Hearing)
  • Room, 1 King Bed

    4.4/5 guest room rating

    Room amenities

    • 338 sq ft
    • Sleeps 2
    More detailsRoom, 1 King Bed
  • Room, 2 Queen Beds

    5/5 guest room rating

    Room amenities

    • 338 sq ft
    • Sleeps 4
    More detailsRoom, 2 Queen Beds

About this area

Kitchener

In the city centre, DoubleTree by Hilton Kitchener is in an area with good shopping. Bingemans and Chicopee Tube Park are local attractions and those in the mood for shopping can visit Fairview Park and Conestoga Mall. Grand River Rocks and TheMuseum are also worth visiting. Spend some time exploring the area's activities, including golfing, skiing and snowboarding.
Visit our Kitchener travel guide
View in a map
Popular Location

What's nearby

  • Fairview Park - 7 min walk
  • Airborne Trampoline - 5 min drive
  • Kitchener-Waterloo Art Gallery - 6 min drive
  • Waterloo Region Museum - 9 min drive
  • Laser Quest - 10 min drive

Getting around

  • Kitchener Station - 11 min drive
  • AirportToronto, ON (YYZ-Pearson Intl.) - 58 min drive

Restaurants

  • Embers Restaurant — 1 min walk

About this property

DoubleTree by Hilton Kitchener

Eco-friendly hotel with restaurant and indoor pool
A restaurant, an indoor pool and a 24-hour health club are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a conference centre and coffee/tea in a common area. All 75 rooms offer comforts such as pillowtop beds and pillow menus, plus complimentary wireless Internet access and TVs with satellite channels. Guests will also find iPod docking stations, room service (during limited hours) and hydromassage showerheads.
DoubleTree by Hilton Kitchener offers 75 forms of air-conditioned accommodation with iPod docking stations and free newspapers. Beds feature pillowtop mattresses. A pillow menu is available. Televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key Eco-Rating Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of CleanStay (Hilton)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • Free RV/bus/truck parking

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10 AM: CAD 2.95-18.95 per person
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Indoor pool

Family friendly

  • Dry-cleaning service
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Free newspapers in reception
  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Japanese

Business services

  • 10 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (10000 square feet of space)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in reception
  • Renovated entire property – December 2019
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Climate control (heating)
  • Linens
  • Pillow menu
  • Pillow-top mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch TV
  • iPod dock
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Recycling

Policies

Check-in

Check-in between 3:00 PM and anytime
Minimum check-in age - 19

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests arriving after midnight should use the access phone at the hotel entrance to gain entry.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 4 children stay free when using existing bedding
Rollaway/extra beds are available for CAD 15.0 per night.
Free cots (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • 3 per cent destination fee will be charged.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between CAD 2.95 and CAD 18.95 per person (approximately)
  • Rollaway bed fee: CAD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Holiday Inn Kitchener-Waterloo Hotel
Holiday Inn Kitchener-Waterloo
Sunbridge Kitchener
DoubleTree by Hilton Kitchener Hotel
DoubleTree by Hilton Kitchener Kitchener
DoubleTree by Hilton Kitchener Hotel Kitchener

Frequently asked questions

Can I cancel my reservation for free at DoubleTree by Hilton Kitchener and receive a full refund?
Yes, DoubleTree by Hilton Kitchener offers free cancellation on select room rates, because flexibility matters! Please refer to DoubleTree by Hilton Kitchener cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at DoubleTree by Hilton Kitchener?
As of Sep 19, 2020, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Kitchener on Oct 11, 2020 start from CA $93, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does DoubleTree by Hilton Kitchener have a pool?
Yes, this property has an indoor pool.
Is DoubleTree by Hilton Kitchener pet-friendly?
No, pets are not allowed at this property.
How much is parking at DoubleTree by Hilton Kitchener?
Self-parking is free at this property.
What time is check-in at DoubleTree by Hilton Kitchener?
Check-in is from 3:00 PM to anytime.
What time is check-out at DoubleTree by Hilton Kitchener?
Checkout is at noon.
Where is DoubleTree by Hilton Kitchener located?
Located in the heart of Kitchener, this eco-friendly hotel is 0.4 mi (0.6 km) from Fairview Park and 2.6 mi (4.2 km) from Kitchener Memorial Auditorium Complex. Chicopee Tube Park and Chicopee Ski and Summer Resort are also within 15 minutes.
4.3
Excellent
36 reviews
5 - Excellent
22
4 - Good
7
3 - Okay
4
2 - Poor
0
1 - Terrible
3

4.4/5

Cleanliness

4.3/5

Staff & service

3.6/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Stayed 1 night in Sep 2020

5/5 Excellent

Business traveller, Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and the staff was friendly and helpful during our short stay. They took extra care during COVID to keep everything clean and limit contact as much as possible.
Stayed 1 night in Aug 2020

1/5 Terrible

Travelled with family, Business traveller
Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness, amenities, property conditions & facilities
When we first checked in, we thought that everything was okay but, when we used the washroom, we realized that parts of it were dirty. For example, the taps in the sink and bathtub still had soap scum on them. There were no facecloths. Two boxes of soap were on the bathroom counter; however, one of them was opened and empty. The Do Not Disturb sign, meant for the hallway door, was on the bathroom floor beside the toilet. This is the first time that I ever encountered a problem like this at a hotel and am especially concerned since this occurred during a PANDEMIC. I will not use this hotel again.
Stayed 1 night in Aug 2020

3/5 Okay

Travelled with family
Happy face iconLiked: Staff & service, amenities
Staff was friendly, room not ready past check in time, washroom had mildew and older fixtures. Lobby renovated but weeds outside made property look uncared for.
Stayed 1 night in Aug 2020

5/5 Excellent

Stayed 1 night in Aug 2020

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