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Kitchener Inn & Suites – Avis

2.5 out of 5
Kitchener Inn & Suites
4355 King Street E, Kitchener, ON

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 595 avis sur 1402." "
Note de 8 – Bien, d’après 418 avis sur 1402." "
Note de 6 – Acceptable, d’après 208 avis sur 1402." "
Note de 4 – Médiocre, d’après 100 avis sur 1402." "
Note de 2 – Terrible, d’après 81 avis sur 1402." "

8,0/10

Propreté

8,6/10

Service et personnel

7,6/10

Commodités

7,8/10

État et installations de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Mario

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Chambre au 6e étage complètement rénovée et très belle ainsi que confortable. Bon déjeuner.
Séjour de 1 nuit en mars 2024
Chad a répondu le 5 avr. 2024
Thank you Mario for taking the time to share your valued feedback with us. We look forward to seeing you again soon. All the best!

4/10 – Médiocre

Jason

Voyage d’affaires
Points faibles : Propreté
Wasn't clean, shower was discuting. sticky en full of mold on the bottom of the shower's door
Séjour de 1 nuit en mars 2024
Chad a répondu le 2 avr. 2024
Thank you Jason for taking the time to share your valued feedback with us. Without it, we cannot learn nor grow. Thank you for choosing the Kitchener Inn & Suites, soon to be Holiday Inn Express & Suites. All the best

4/10 – Médiocre

Baraa

Séjour de 1 nuit en mars 2024
Front Desk Reservations a répondu le 24 mars 2024
We are sorry that you did not find your stay completely satisfactory. Since your stay, many of our rooms are now brand new. We hope you would give us another try in the near future.

10/10 – Excellent

Robert

Voyage en famille
Points forts : État et installations de l’hébergement
Chambre propre et comfortable et spacieuse. On a demandé et obtenu un changement de chambre pour 2 lits Queen au lieu d’un lit King . Personnel courtois. Bon rapport qualité/ prix
Séjour de 2 nuits en février 2024
Chad a répondu le 20 févr. 2024
Thank you Robert for taking the time to share your valued feedback with us. We look forward to hosting you again soon. Take care

4/10 – Médiocre

Christian

Séjour de 1 nuit en janvier 2024
Chad a répondu le 5 févr. 2024
Thank you Christian for taking the time to share your feedback with us. We look forward to seeing you again soon. All the best!

10/10 – Excellent

Fabricio

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Chad a répondu le 17 janv. 2024
Thank you Fabricio for sharing your valued feedback. We look forward to seeing you again soon. All the best!

2/10 – Terrible

Oussama

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Mose bad hotel i visit in my life They make pay 100$ for security i didn’t see it when i was booking that …. And my credit card stopped then they said we cant let you in … then i call my bank to fix my card then i payes that 100$ I hope ill get it back but it was v bad service. Regards
Séjour de 1 nuit en octobre 2023
Front Desk Reservations a répondu le 30 oct. 2023
We are sorry that you thought we were "mose bad hotel" because you had difficulties with your credit card.

10/10 – Excellent

Genevieve

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très satisfaite
Qualité/Prix excellent. Déjeuner gratuit avec assez de choix. Je recommande.
Séjour de 1 nuit en octobre 2023
Front Desk Reservations a répondu le 19 oct. 2023
Thank you so much Genevieve for the very kind comments. We look forward to seeing you again in the future.

10/10 – Excellent

Line

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very good hotel. The pillows are a bit too soft.
Séjour de 1 nuit en septembre 2023
Front Desk Reservations a répondu le 22 sept. 2023
Thanks for your feedback Line. Next time consult with our housekeeping staff for a pillow that may be more to your liking.

8/10 – Bien

Hugues

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nous avons eu un surclassement, ce que nous avons grandement apprécié. Aux 2 séjours faits dans notre aller et retour vers Chicago. Petit bémol pour les déjeuners. Très basics, je m'attendais à plus. Les oeufs pourraient être brouillés afin de ne pas s'assécher rapidement, des saucisses entières au lieu de galettes etc. Le choix de céréales ... ajouter un choix santé (style musli ou raisin bran) du pains multi grains et meilleurs choix de muffins. Mais ce sont des suggestions 🙂.
Séjour de 1 nuit en septembre 2023
Front Desk Reservations a répondu le 18 sept. 2023
Bonjour Hugues,Thank you so much for the kind review and suggestions. We appreciate you choosing the Kitchener Inn and Suites.It would be our pleasure to welcome you back.Kind Regards

4/10 – Médiocre

sylvie

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
La propreté de la chambre laisse a désirer. Le tapis était taché et sale. Il y avait une chaise a l'entrée qui avait une énorme tache. Les fauteuils était aussi sales. Le fond du bain est noirci. Taché ou sale? Il y avait meme des tache sur les rideau! Les serviettes étaient propre s et sans taches par contre.
Séjour de 1 nuit en septembre 2023
Front Desk Reservations a répondu le 12 sept. 2023
Hello Sylvie,We are sorry to read your experience at our location was not the best. We can do better. We will be renovating the hotel commencing in a few months.Please feel free to reach out to us directly at the hotel to discuss further. We would open to receive your call.Kind Regards

10/10 – Excellent

Sylvie

Voyage de couple
Points forts : Propreté, commodités
Nice hôtel nice room Nice service
Séjour de 2 nuits en août 2023
Chad a répondu le 24 août 2023
Thank you Sylvie for taking the time to share your valued feedback with us. We look forward to seeing you again. All the best!

10/10 – Excellent

Kenneth

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en août 2023
Front Desk Reservations a répondu le 14 août 2023
Hello Kenneth,We are more than delighted to see your rating, of your most recent stay with us.It was our pleasure to have you visit with us, and it will be our pleasure to welcome you back...anytime!!!

10/10 – Excellent

Marie-elene

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hôtel agréable avec petit déjeuner inclus
Séjour de 1 nuit en juillet 2023
Kitchener Inn and Suites a répondu le 2 août 2023
Bonjour Marie-elene,Thank you for taking the time to share your feedback with other Travelers who may be coming to the area. We are happy to know you found the hotel pleasant and enjoyed the breakfast.Should your travels take you this way again, we would be happy to welcome you back!Kind Regards

8/10 – Bien

Rémi

Séjour de 1 nuit en juillet 2023
Front Desk Reservations a répondu le 14 août 2023
Thank you for the good score Remi.

6/10 – Acceptable

abdelmajid

Points faibles : Propreté, service et personnel
Le petit déjeuner est vraiment médiocre et la femme de ménage n a pas fais la chambre .
Séjour de 2 nuits en mai 2023
Front Desk Reservations a répondu le 23 mai 2023
Hello Abdelmajid,We appreciate you taking the time to let us know of your concerns. We are sorry you did not enjoy the complimentary breakfast that was included with your stay. We would have loved to know what you did not enjoy about the free breakfast so that we can improve upon it. As I could not find your stay with us, we are unable to look into why you did not get the service you mentioned you did not receive.We do apologize for any inconvenience. We are happy to know you still enjoyed most of the stay.Kind Regards

2/10 – Terrible

Jean

Séjour de 1 nuit en mai 2023
Chad a répondu le 8 mai 2023
First off Jean, I would like to take this opportunity to apologize on behalf of all staff for you not enjoying your stay. I would like to know what we could have done better for you. Please give the hotel a call, so we can make things right. Thank you for choosing the Kitchener Inn & Suites. Take care!

8/10 – Bien

Mario

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bien
Quand même bien
Séjour de 1 nuit en avril 2023
Front Desk Reservations a répondu le 26 avr. 2023
Gracias! We sincerely appreciate you leaving your kind compliments.They have been well received. Kind RegardsFront Desk Reservations

10/10 – Excellent

Denis

Séjour de 1 nuit en février 2023
Front Desk Reservations a répondu le 20 mars 2023
Hello Denis, We are delighted to see you enjoyed your stay. We apologize for the delay, as Expedia has been experiencing delays with rated reviews. We would love to welcome you back again, should your travels take you to our area another time.All The Best

8/10 – Bien

ANDREANE

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Oui très beau séjour merci beaucoup ☺️
Séjour de 4 nuits en novembre 2022
Front Desk Reservations a répondu le 21 nov. 2022
Bonjour Andreane,Merci! We are happy you enjoyed your stay!Kind Regards,Front Desk Reservations

6/10 – Acceptable

Stéphane

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté
Proprete des rapis pas terible
Séjour de 4 nuits en septembre 2022
Front Desk Reservations a répondu le 28 sept. 2022
Hello Stephane, Detailed carpet cleaning(Steam cleaning) is done monthly in addition to daily vacuuming. The translation was not clear.Thank you

8/10 – Bien

Stéphane

Séjour de 1 nuit en septembre 2022

4/10 – Médiocre

Daniel

Voyage en groupe
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Points faibles : Propreté
Drain de la douche ne fonctionnait pas
Séjour de 1 nuit en août 2022
Kitchener Inn and Suites a répondu le 22 août 2022
Hello Daniel, Always no you can let us know of any issues while you are still here. Sometimes the lever in the shower just needs a little jiggle. We would have been happy to assist or correct it during your stay.Regards

10/10 – Excellent

France

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Étant de passage pour une nuit, nous avons apprécié la proximité de tout,
Séjour de 1 nuit en juin 2022
Front Desk Reservations a répondu le 30 juin 2022
Merci!! We are delighted you enjoyed your stay, while passing through the area. It was our pleasure to have you stay with us! Enjoy and safe and happy summer!! Kind Regards, Front Desk Reservations

10/10 – Excellent

Richard

Séjour de 2 nuits en mai 2022

10/10 – Excellent

Sophie

Séjour de 1 nuit en mai 2022
Front Desk Reservations a répondu le 19 mai 2022
Hello Sophie, Thank you so much for taking the time to rate your recent stay with us. We are delighted you enjoyed our facility. It would be our pleasure to welcome you back again, anytime! Kind Regards,

8/10 – Bien

James Ashe

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Room was brand new renovation and staff was friendly. Unfortunately there is heavy construction in the lobby causing lots of dust. The wait to check in was also long and we had to listen to hammer drills chipping up tiles in the lobby the whole time. Could barely hear the front desk staff. Noise did not carry in to room though. Might not have picked here if there was an indication there was construction while booking.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Kaitlyn

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The hotel is being renovated. The rooms are so nice. It feels like you’re the 1st to stay in the new room. Great and friendly staff.
Séjour de 1 nuit en mai 2024
Front Desk Reservations a répondu le 24 mai 2024
Thank you, Kaitlyn, for sharing your experience. We look forward to seeing you again soon.

6/10 – Acceptable

Kristina

Voyage en famille avec de jeunes enfants
Points faibles : Service et personnel
Rooms were ok for the price, but breakfast was really poor quality
Séjour de 3 nuits en mai 2024
Front Desk Reservations a répondu le 24 mai 2024
Thank you for sharing our growing pains, Kristina, as we renovate the 1st floor breakfast area. Looking forward to trying again soon when our refresh is completed.

10/10 – Excellent

Erin

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Although still under remodeling still an excellent hotel
Séjour de 3 nuits en mai 2024
Front Desk Reservations a répondu le 24 mai 2024
Thank you for sharing our growing pains, Kristina.We appreciate the kind words.

8/10 – Bien

Lesley

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
the renovations are very nice. not much attention to safety e.g. non slip mat in bathtub or safety bar to enable getting in and out without falling. breakfast leaves a lot to be desired. powdered eggs, tough sausage and stale muffins need to be improved. coffee was good
Séjour de 1 nuit en mai 2024
Front Desk Reservations a répondu le 24 mai 2024
No powder in those eggs. Muffins are individually packaged. Thank you for your feedback

4/10 – Médiocre

Lindsay

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : État et installations de l’hébergement
The breakfast was very subpar. There was no blow dryer. A solid C lodging.
Séjour de 2 nuits en mai 2024
Front Desk Reservations a répondu le 24 mai 2024
Blow dryers are available on demand. We're sorry breakfast didn't meet your expectations during our renovations to the main floor. We hope we can do better when all is complete.

8/10 – Bien

Imelda

Voyage en famille
Points forts : État et installations de l’hébergement
The comforter was so itchy and my legs was so red as I kept on scratching
Séjour de 2 nuits en mai 2024
Front Desk Reservations a répondu le 24 mai 2024
Thank You for the feedback, Imelda

10/10 – Excellent

Carol

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Front Desk Reservations a répondu le 24 mai 2024
We appreciate the great score, Carol.

10/10 – Excellent

jalal

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very Clean
Séjour de 1 nuit en mai 2024
Front Desk Reservations a répondu le 24 mai 2024
Thanks, Jalal, for the compliment. See you on your next stay.

6/10 – Acceptable

Zarka

Points forts : Propreté, service et personnel
Séjour de 1 nuit en mai 2024
Front Desk Reservations a répondu le 24 mai 2024
Thank you for the feedback, Zarka. Let us know what we can do to improve in the future.

10/10 – Excellent

Louise

Voyage de couple
Brand new room is immaculate!
Séjour de 1 nuit en mai 2024
Chad a répondu le 13 mai 2024
Thank you Louise for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 – Excellent

Bill

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Rooms are recently renovated and nice
Séjour de 1 nuit en mai 2024
Chad a répondu le 13 mai 2024
Thank you Bill for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

8/10 – Bien

Erin

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Has gone and is doing complete renovation….very well done .. I would have given five stars but breakfast was a little to be expected from renovation and the chairs to sit in were well worn but then again maybe hadn’t got around to get new ones..
Séjour de 1 nuit en mai 2024
Chad a répondu le 10 mai 2024
Thank you Erin for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care.

8/10 – Bien

Devika

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very clean property. Spacious clean room with comfortable beds. Breakfast can be improved.
Séjour de 1 nuit en mai 2024
Chad a répondu le 10 mai 2024
Thank you Devika for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care.

10/10 – Excellent

Donna

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I've been a frequent visitor and been staying in this hotel whenever we are in Kitchener since 2018 and it never failed to always make us feel comfortable since from its old management to its new management. The covenience around the area has been our preference next to comfort. Highly recommended! The new management has done a job well done in upgrading the interiors of the hotel. It is more modernized and has a very well lighted rooms. Also the blackout curtains is literally black out. Hard to tell when its day or night unless we open them up. We will always keep on coming back there .
Séjour de 2 nuits en mai 2024
Front Desk Reservations a répondu le 6 mai 2024
Thanks Donna for your repeated patronage. We are so happy that you enjoyed our property refresh. Looking forward to seeing you again.

10/10 – Excellent

Alina

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Extremely clean, newly renovated hotel. Comfortable beds, courteous front desk staff, quiet environment for a good night sleep. Definitely recommend. We had a morning flight so the perfect place to sleep. Nice passion touch is the complimentary breakfast.
Séjour de 1 nuit en mai 2024
Front Desk Reservations a répondu le 6 mai 2024
We are lucky to be in a fairly quiet area. With our new rooms and beds, it makes for great sleeping conditions. We have the easiest direct route to the airport from our hotel. Thank you, Alina, for your show of appreciation

10/10 – Excellent

PAUL

Points forts : Propreté, service et personnel
Renovated room was much improved from past version.
Séjour de 1 nuit en mai 2024
Front Desk Reservations a répondu le 4 mai 2024
Thanks Paul. We are glad that you enjoyed our newly renovated room. We are at a point now where all available rooms at Kitchener Inn and Suites are renovated rooms. We appreciate the feedback.

4/10 – Médiocre

Dileep

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en avril 2024
Front Desk Reservations a répondu le 4 mai 2024
We are sorry that your stay was not up to your expectations. We wish that we could have had any issues brought to our attention during your stay. Please let us know any way we might improve your experience in the future.

10/10 – Excellent

Mohamed

Séjour de 2 nuits en avril 2024
Front Desk Reservations a répondu le 24 mai 2024
Mohamed, we appreciate the fine ranking. See you next time.

8/10 – Bien

John

Séjour de 4 nuits en avril 2024
Front Desk Reservations a répondu le 24 mai 2024
Thanks for taking the time to rate us, John.

6/10 – Acceptable

Claire

Voyage de couple
Points forts : Propreté
Positives: Dan was a great concierge! (granted us late check out/early check in :) ) awesome location (close to lots of food), Breakfast was lovely and had tons of options/variety (yummy waffle maker). Bed was comfy and room was clean We were in one of the new King suites and noticed a number of things that could have been better- staff was very friendly but I got sick and ran a fever the first night and nobody was able to access clean sheets for us to replace on the bed the next day when we asked for some. Instead we ended up buying a tide pod from them and doing laundry ourselves - one out of 2 machines was broken, and then other said it was 2.50$ per load and only accepted quarters. We went to get quarters downstairs, but when went to start the machines and they required 4$ per load? so we went BACK downstairs where staff confirmed it's 4$ (despite the sign on the laundry machine that we had a picture of) and they didn't have enough quarters for us to buy to use the machine. Cost us 10$ to wash our own sheets and change the bedding for a 2 night stay... kind of odd- no reimbursement. Negatives: -we were met with "I don't know you can come back later to ask" on a few occasions by staff -no outlet at desk to use in our room --> used by light and phone already -no coat hangers- little closet (where we hung our formalwear but nowhere for wet coats) -water temp took ages to heat up/regulate (5 mins) -key card kept not working to open our room
Séjour de 2 nuits en avril 2024
Concierge Dan a répondu le 3 mai 2024
I wish I would have known about the sheet situation, I would have helped you out right away. (i didn't know that is what you were laundering) We will review our front desk training procedures, you should never get an " I don't know?" from our front desk staff. The charging station on the new desks is on the side of the desk away from the window, about 3 inches down, for all those reading this review. Thanks for your feedback and the compliment Claire.

10/10 – Excellent

Michael

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Had a newly renovated room. The blackout blind was the best I've ever seen!!
Séjour de 2 nuits en avril 2024
Chad a répondu le 2 mai 2024
Thank you Michael for taking the time to share your valued feedback with us. We look forward to seeing you again soon. All the best!

10/10 – Excellent

Alicia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All renovated.
Séjour de 2 nuits en avril 2024
Chad a répondu le 2 mai 2024
Thank you Alicia for sharing your valued feedback with us. We hope to see you again soon. Take care.

2/10 – Terrible

Ar

Séjour de 1 nuit en avril 2024
Front Desk Reservations a répondu le 24 mai 2024
So sorry that your experience did not live up to expectations. We hope you might consider us in the future, when our renovations are complete