Arrived and was informed that because we booked through a third party website, they oversold the two bedroom, two bathroom king suites and we were being switching to two one bedroom suites on two different floors. This was immensely inconvenient, as I was having family stay to watch our 20 month old son, and 11 year old daughter, and there wasn’t adequate space to accommodate this. After requesting a rebate of some kind I was told “well, we are giving you a room for free, so we won’t be giving any money back”. After expressing frustration over the situation, and explaining that I’m not receiving what I paid for, I was told by the housekeeping manager “well, you can cancel and book somewhere else then”. This wasn’t an option as it was a long weekend with no availability anywhere. Their overall demeanour was very disrespectful and dismissive. Couple that with empty beer cans from previous guests in our suite, and no hot breakfast as was advertised, my family and I won’t be returning to this hotel.
