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Reviews

3.6/5 Good
538 reviews
Friendly staff, Good location

Amenities

  • Free WiFi
  • Free parking
  • Pet Friendly
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Wilfrid Laurier University
    12 min walk
  • Popular Location
    Perimeter Institute for Theoretical Physics
    2 min drive
  • Popular Location
    Waterloo Central Railway Station
    3 min drive
  • Airport
    Kitchener, ON (YKF-Region of Waterloo Intl.)
    16 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Comfort Care, Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Ground Floor

    Room Amenities

    • Sleeps 2
    More details
  • Comfort Care, Double Room, 2 Double Beds, Non Smoking

    Room Amenities

    • Sleeps 4
    More details
  • Comfort Care, Standard Room, 1 Queen Bed, Non Smoking

    Room Amenities

    • Sleeps 2
    More details
  • Business Room, 1 King Bed, Non Smoking

    Room Amenities

    • Sleeps 2
    More details
  • Standard Room, 2 Double Beds, Non Smoking, Ground Floor

    Room Amenities

    • Sleeps 4
    More details

About this area

Waterloo

Located in Waterloo, Comfort Inn Waterloo is in the city centre and near the airport. St. Mary's Church and Historic St. Paul's Lutheran Church are local landmarks, and travellers looking to shop may want to visit Conestoga Mall and St. Jacobs Outlets. Bingemans and Waterloo Central Railway Station are also worth visiting. Our guests love the hotel's quiet location.

Popular Location

What's nearby

  • Wilfrid Laurier University - 12 min walk
  • Perimeter Institute for Theoretical Physics - 2 min drive
  • Waterloo Central Railway Station - 3 min drive
  • University of Waterloo - 3 min drive
  • Waterloo Park - 5 min drive

Getting around

  • Kitchener Station - 7 min drive
  • Toronto, ON (YYZ-Pearson Intl.) - 60 min drive

Restaurants

  • Where to eat
  • Angels Family Restaurant – Diner with a bar. Serves breakfast, lunch and dinner. Kids' menu available.

About this property

Comfort Inn Waterloo

Eco-friendly hotel with restaurant and bar/lounge
A restaurant, a bar/lounge and coffee/tea in a common area are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, a 24-hour front desk and a computer station are on-site. All 85 rooms provide conveniences such as fridges and microwaves, plus complimentary wireless Internet access and LCD TVs with cable channels. Guests will also find coffee/tea makers, free weekday newspapers and free local calls.
Comfort Inn Waterloo offers 85 forms of air-conditioned accommodation with coffee/tea makers and complimentary newspapers. 32-inch LCD televisions come with cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key Eco-Rating Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking

Food and drink

Cooked-to-order breakfast available for a fee daily: CAD 5.49-10.49 per person
1 restaurant
1 bar
Coffee/tea in a common area

Family friendly

Dry-cleaning service
Free cots/infant beds
Microwave
Fridge
Rollaway/extra beds (surcharge)

Conveniences

Free newspapers in reception
No lifts

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service

Languages spoken

English
French

Business services

Computer station

Outdoors

BBQ grill(s)
Picnic area

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Free cots/infant beds
Rollaway/extra beds (surcharge)

Bathroom

Free toiletries
Hairdryer
Shower/bathtub combination

Entertainment

32-inch LCD TV
TV channels

Food and drink

Coffee/tea maker
Microwave
Fridge

More

Connecting rooms available
Desk
Free local calls
Free newspapers (weekdays)
Iron/ironing board

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 11 AM

Renovations and closures

This property is undergoing renovations from 20 February 2020 until 11 April 2020 (completion date subject to change). Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Pets

  • Pets are allowed for an extra charge of CAD 10.00 per pet, per day.
  • 2 per room
  • Specific rooms only
  • Pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 10.0 per night.
  • Free cots (infant beds)!

Property payment types

American Express
Diners Club
Discover
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 50.00 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between CAD 5.49 and CAD 10.49 per person (approximately)
  • Pet fee: CAD 10.00 per pet, per day
  • Rollaway bed fee: CAD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
5 - Excellent
86
4 - Good
232
3 - Okay
144
2 - Mediocre
47
1 - Poor
29
3.7
Cleanliness
3.8
Service and Staff
3.5
Amenities
3.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, amenities, property conditions & facilities

Stayed 1 night in Jan. 2020

3/5

  • Liked: Cleanliness

The hotel is very Poor. As someone that has stayed in all manner of hotels this one rates pretty low in my opinion. Right from check in I had issues with the way I was treated and how the staff problem solved. My biggest issue was with Damage Deposit, Room location and amenities. #1 I was charged (temporarily) 4 times what the posted rates for Damages. I was quoted in an email from both Expedia.ca and Choice Hotels that my deposit would be $50. I was told by the Front Desk Clerk that “(it’s) the old amount and as of January 2020 it went up”. I didn’t budget for that Or have that room on my credit card. At the time I was furious at the underhandedness of the hotel. She called her Manager and ‘negotiated’ down to $100. It was my birthday and I was going out for dinner and drinks. I did not budget for any other additional fees other then ones stated. This was completely unnecessary on the hotels part. I also asked for another ice bucket and was told “the housekeeping staff are gone for the day and I don’t know where they are...” I had also requested a ground floor room as my girlfriend has some mobility issues ; got out on the second floor with no elevator. The room was ice cold. The fridge was not plugged in. The TVs volume did now work properly. I also did not get my Choice Hotels points or register the nights stay as the clerk at check in didn’t know how to do it. Will not be staying here again unless major changes take place.

Stayed 1 night in Jan. 2020

3/5

  • Liked: Cleanliness, staff & service
  • Disliked: Amenities, property conditions & facilities

Good location for what we were doing. Really needs updating - bathroom door had the inside skin coming off and the bathtub spout was loose. Should be replaced. No breakfast included but a nice attached restaurant next door with reasonable prices.

Stayed 3 nights in Jan. 2020

4/5 Good

  • Liked: Amenities, property conditions & facilities

Stayed 1 night in Jan. 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Dec. 2019

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