1/5 Terrible
Jason
Travelled with family, Travelled with group
Aug 15, 2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed Aug 12-14, 2022
This review is reality, wouldn't spend the time unless there were serious issues.
Let's start with the fact my 2 rooms were booked a full year in advance. The contract states a 3pm check-in, we arrived at 4:30 and were told it would be a couple of hours, came back at 6:30 and the rooms were still not ready. Keep in kind we have children that need to be up at 6am the next morning for a competition. We sat in the parking lot until 7:55pm until the first room was ready. 5 HOURS LATE! Room 2 wasn't ready until 8:25pm.
BLACK MOLD around the shower insert.
TV broken in one room.
Beds so soft you almost sink to the boxspring.
Stained hand towel left from the previous guests.
Then there was the partying all night by the imported labourers here on a work permit, that were put up in this hotel by their employer. They had no respect for other guests and were up most of the night, doors slamming, loud music, etc. I'd love to know what company they were working for.
We also had 2 families in our group that had their booking cancelled with no hotel to go to and another family that had 4 people and only one queen size bed in their room.
Rita, you need to do the right thing, a $30 discount isn't acceptable!
I THINK COMFORT INN NEEDS TO STEP UP AND COMPENSATE FOR THE TERRIBLE STAY IF THEY WANT ANY TYPE OF REPEAT BUSINESS.
Stayed 2 nights in Aug 2022