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Reviews of Best Western Plus Cambridge Hotel

2.5 out of 5
Best Western Plus Cambridge Hotel
730 Old Hespeler Rd, Cambridge, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 423 out of 1003 reviews" "
Rating 8 - Good. 360 out of 1003 reviews" "
Rating 6 - Okay. 128 out of 1003 reviews" "
Rating 4 - Poor. 58 out of 1003 reviews" "
Rating 2 - Terrible. 34 out of 1003 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the pool and hot tub
Stayed 1 night in Apr 2024
Response from Joanne on Apr 18, 2024
Dear BarbaraThank you very much for your 5 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night and was concerned after reading reviews however this hotel exceeded expectations with the availability of extras like an always on coffee bar! Recommend for a quick stay.
Stayed 1 night in Apr 2024
Response from Joanne on Apr 18, 2024
Dear AmandaI am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

8/10 Good

Cody, Richmond Hill

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Joanne on Apr 18, 2024
Dear CodyI am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

10/10 Excellent

phil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool, wonderful staff, awesome breakfast. Convenient to the 401 freeway, but a rather busy location.
Stayed 2 nights in Apr 2024
Response from Joanne on Apr 10, 2024
Dear PhilThank you very much for your 5 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

8/10 Good

Gary, LOMBARDY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Joanne on Apr 10, 2024
Dear GaryThank you for your 4 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

6/10 Okay

Peter

Rooms are drab but clean. Ran out of food for breakfast
Stayed 2 nights in Apr 2024
Response from Joanne on Apr 18, 2024
Dear PeterOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have been informed that our renovations will start in the next few months we are very excited. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.SincerelyJoanne SGuest Services Manager

8/10 Good

Leonard

Liked: Cleanliness, staff & service
A little dated but serves it’s purpose.
Stayed 1 night in Apr 2024
Response from Joanne on Apr 10, 2024
Dear LeonardThank you very much for your 4 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

2/10 Terrible

Harpreet

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a family emergency and had to cancel my reservation and Juana the manager had no care to my fiance being sick. He still charged me for the stay, even though I didn’t check in. He is a cold hearted snake. I will never stay at this place and will tell everyone that they only care about money and not their customers. Juanna needs to get the hell out of hotel management.
Stayed 1 night in Mar 2024
Response from Joanne on Apr 2, 2024
Dear HarpreetThank you for taking the time to share your feedback with us in regards to your recent stay at the Best Western Plus Cambridge hotel. I would like to apologize on behalf of our team here as we have unfortunately fallen short of your expectations throughout your stay with us. Our goal is always to provide each and every one of our guests with exceptional service. We have shared your comments with our leadership team for review. Thank you again for your time and we hope to have the opportunity to welcome you back in the future. Sincerely,Joanne SGuest Services Manager

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent as always!
Stayed 1 night in Mar 2024
Response from Joanne on Apr 2, 2024
Dear RonI am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

10/10 Excellent

sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joanne on Apr 2, 2024
Dear SylviaThank you very much for your 5 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

10/10 Excellent

America

Travelled with family
A pleasant and great experience here. Definitely come back.
Stayed 1 night in Mar 2024
Response from Joanne on Apr 1, 2024
Dear AmericaThank you very much for your 5 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

10/10 Excellent

Francis Jr

Stayed 1 night in Mar 2024

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel… will definitely stay again.
Stayed 1 night in Mar 2024
Response from Joanne on Apr 1, 2024
Dear DanThank you very much for your 5 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Joanne on Apr 1, 2024
Dear SheriThank you very much for your 5 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was good and room clean . However I found the bed to be of poor quality. To the point we came home early. I know different people like different types of mattresses. Usually not fussy but couldn’t sleep on this one
Stayed 2 nights in Mar 2024
Response from Joanne on Apr 1, 2024
Dear RobertThank you very much for your 3 out of 5 review. I am pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

8/10 Good

matt

Travelled with partner
Property need updating and the main lobby smelt like smoke.
Stayed 1 night in Mar 2024
Response from Joanne on Apr 1, 2024
Dear MattThank you very much for your 4 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024
Response from Joanne on Apr 10, 2024
Dear JenniferThank you very much for your 5 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Great for kids
Stayed 1 night in Mar 2024
Response from Joanne on Mar 18, 2024
Dear TiffanyI am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

10/10 Excellent

Gbenga

Liked: Cleanliness, staff & service, property conditions & facilities
I like that all the staff during my stay were all friendly
Stayed 5 nights in Mar 2024
Response from Joanne on Mar 18, 2024
Dear GbengaI am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

4/10 Poor

Inky

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Joanne on Mar 18, 2024
Dear InkyOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have been informed that our renovations will start in the next few months we are very excited. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.SincerelyJoanne SGuest Services Manager

10/10 Excellent

Gemma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and its customer service here were superb. It was exactly what we wanted for a day out of home.
Stayed 1 night in Mar 2024
Response from Joanne on Mar 18, 2024
Dear GemmaThank you for taking the time to share your feedback and recommendation regarding your recent stay. We appreciate your kind regards to our hotel staff members for the quality of service they provided during your stay. To see and read kind words from our valued guests is always uplifting and a boost for us to further our efforts in delivering world class customer service.Thank you again for your review and we look forward to welcoming you back to the hotel again soon.Warm regardsJoanne SGuest Services Manager

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, Amanda, is wonderful. Very helpful, pleasant.
Stayed 2 nights in Mar 2024
Response from Joanne on Mar 18, 2024
Dear ReginaldThank you for taking the time to share your feedback and recommendation regarding your recent stay. We appreciate your kind regards to our hotel staff members for the quality of service they provided during your stay. To see and read kind words from our valued guests is always uplifting and a boost for us to further our efforts in delivering world class customer service.Thank you again for your review and we look forward to welcoming you back to the hotel again soon.Warm regardsJoanne SGuest Services Manager

8/10 Good

Joanne

Business traveller
Needs some tlc
Stayed 1 night in Mar 2024
Response from Joanne on Mar 18, 2024
Dear JoanneI am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

4/10 Poor

Cora

Disliked: Cleanliness, amenities, property conditions & facilities
the hotel was very modest, dates, rust in washrooms
Stayed 1 night in Mar 2024
Response from Joanne on Mar 12, 2024
Dear CoraOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have been informed that our renovations will start in the next few months we are very excited. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.SincerelyJoanne SGuest Services Manager

8/10 Good

Mary Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: Friendly and accommodating staff Good breakfast Good location, close to amenities; restaurants and shopping Clean facility, rooms & lobby Carpet may need upgrade soon
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy, parking was easy and hotel was clean
Stayed 1 night in Mar 2024
Response from Joanne on Mar 12, 2024
Dear DavidThank you very much for your 5 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice definently recommend
Stayed 1 night in Mar 2024
Response from Joanne on Mar 12, 2024
Dear JacobThank you very much for your 5 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

8/10 Good

Tiffany

Stayed 1 night in Mar 2024
Response from Joanne on Mar 12, 2024
Dear TiffanyThank you very much for your 4 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service
Great location.
Stayed 1 night in Feb 2024
Response from Joanne on Mar 12, 2024
Dear TeresaThank you very much for your 5 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

10/10 Excellent

Vamsi krishna

Travelled with family
Great breakfast , clean
Stayed 1 night in Feb 2024
Response from Joanne on Feb 29, 2024
Dear VamsiThank you very much for your 5 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

8/10 Good

laz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joanne on Feb 29, 2024
Dear LazThank you for your 4 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

10/10 Excellent

Reginald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful clerk checked us in. Very pleasant, helpful. Clean hotel, clean room. Excellent breakfast buffet for a hotel. The best toiletries. Parking convenient. Comfortable bed, nothing but praise for this hotel and staff. Thank you
Stayed 1 night in Feb 2024
Response from Joanne on Feb 27, 2024
Dear ReginaldThank you very much for your 5 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

8/10 Good

Kimberly

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beds could be a little more comfortable but stay and cleanliness were great!
Stayed 2 nights in Feb 2024
Response from Joanne on Feb 27, 2024
Dear KimberlyThank you for your 4 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

10/10 Excellent

Turner

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay , would stay here again
Stayed 1 night in Feb 2024
Response from Joanne on Feb 26, 2024
Dear TurnerThank you very much for your 5 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

10/10 Excellent

Ryan

Stayed 1 night in Feb 2024
Response from Joanne on Mar 22, 2024
Dear RyanThank you very much for your 5 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

2/10 Terrible

Rachelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely terrible and VERY misleading from the photos shown by Expedia. We felt very unsafe being in this hotel and decided to switch properties.
Stayed 1 night in Feb 2024
Response from Joanne on Feb 27, 2024
Dear RachelleOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have been informed that our renovations will start in the next few months we are very excited. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.SincerelyJoanne SGuest Services Manager

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
check in clerk was super knowledge and externally nice
Stayed 1 night in Feb 2024
Response from Joanne on Feb 20, 2024
Dear NaomiThank you very much for your 5 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

2/10 Terrible

Emma

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst experience of my life when it comes to hotel stays, staff was very disrespectful, room was disgusting and we had to park our vehicle off property cause they couldn’t accommodate another car on there own property. Horrible.
Stayed 1 night in Feb 2024
Response from Joanne on Feb 26, 2024
Dear EmmaDear RachelleThank you for taking the time to share your feedback with us in regards to your recent stay at the Best Western Plus Cambridge hotel. I would like to apologize on behalf of our team here as we have unfortunately fallen short of your expectations throughout your stay with us. Our goal is always to provide each and every one of our guests with exceptional service. We have shared your comments with our leadership team for review. Thank you again for your time and we hope to have the opportunity to welcome you back in the future. If you would like to discuss this further please contact our General Manager Michael Regan at 519-623-4600Sincerely,Joanne SGuest Services Manager

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin and check out. Hotel was clean and quiet. Pool area was well maintained and being open later (until 11pm) was appreciated! All the staff - front desk, housekeeping and breakfast staff were both friendly and professional. Good value for money. Hotel met all our needs for our trip. Would stay here again.
Stayed 2 nights in Feb 2024
Response from Joanne on Feb 20, 2024
Dear DanielleThank you very much for your 4 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

2/10 Terrible

Sonya

Stayed 1 night in Feb 2024
Response from Joanne on Mar 22, 2024
Dear SonyaOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have been informed that our renovations will start in the next few months we are very excited. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.SincerelyJoanne SGuest Services Manager

10/10 Excellent

Patrik

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good except a lot of garbage at the back of the parking lot.
Stayed 1 night in Feb 2024
Response from Joanne on Feb 13, 2024
Dear PatrikI am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

2/10 Terrible

Daniel

Disliked: Cleanliness, property conditions & facilities
Very dated, terrible water pressure, there was a very drunk man in and out of the lobby pestering guests and the staff did nothing
Stayed 1 night in Feb 2024
Response from Joanne on Feb 13, 2024
Dear DanielOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have been informed that our renovations will start in the next few months we are very excited. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.SincerelyJoanne SGuest Services Manager

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great because it’s close to the highway and Hespler Rd with tons of shops and restaurants.
Stayed 2 nights in Feb 2024
Response from Joanne on Feb 13, 2024
Dear KathleenThank you for your 4 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

8/10 Good

Julie

Stayed 1 night in Feb 2024
Response from Joanne on Mar 22, 2024
Dear JulieThank you very much for your 4 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

6/10 Okay

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beds were not queen size. Didn’t even fit the headboards. Please don’t advertise Queen beds if they are not. They were doubles.
Stayed 2 nights in Feb 2024
Response from Joanne on Feb 8, 2024
Dear LeahOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Although the headboards are oversized we do not have double beds in the hotel, we only have queens and kings. We have been informed that our renovations will start in the next few months we are very excited. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.SincerelyJoanne SGuest Services Manager

10/10 Excellent

Megan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value and close to shopping dining and 401
Stayed 1 night in Feb 2024
Response from Joanne on Feb 8, 2024
Dear MeganThank you very much for your 5 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

10/10 Excellent

Yunshan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Stayed 1 night in Feb 2024
Response from Joanne on Feb 8, 2024
Dear YunshanThank you very much for your 5 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

8/10 Good

Kathy

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Joanne on Feb 8, 2024
Dear KathyThank you for your 4 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

8/10 Good

Michael

Business traveller
Liked: Staff & service, property conditions & facilities
Hotel is showing age in some areas. Stains on furniture in room.
Stayed 5 nights in Jan 2024
Response from Joanne on Feb 8, 2024
Dear MichaelThank you for your 4 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

10/10 Excellent

Amy

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Joanne on Jan 29, 2024
Dear AmyThank you very much for your 5 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start in the next few months and we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager