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Reviews of Leonardo Inn Glasgow West End

3 out of 5
Leonardo Inn Glasgow West End
4 Shelley Road, Glasgow, Scotland

Reviews

7.6

Good

Rating 10 - Excellent. 281 out of 1001 reviews" "
Rating 8 - Good. 394 out of 1001 reviews" "
Rating 6 - Okay. 188 out of 1001 reviews" "
Rating 4 - Poor. 95 out of 1001 reviews" "
Rating 2 - Terrible. 43 out of 1001 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay
Stayed 28 nights in Mar 2024
Response from Sophie on Apr 16, 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

6/10 Okay

Joy

Liked: Staff & service
Disliked: Cleanliness
The room is not clean. I saw a condom wrap on the the table and used tissue paper behind the table. The toilet was stained with a spot of poo. Also, there is this welcome smell when you get in the hall way
Stayed 1 night in Apr 2024
Response from Sophie on Apr 11, 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed.

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had 2 rooms for 4 of us, and the rooms were nice and clean and the breakfast was great. All staff we met was polite and helpful. And for the price the hotel was a great choice and a bargain. We would all stay there again
Stayed 1 night in Apr 2024
Response from Greg, Receptionist on Apr 8, 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for west end and city
Stayed 3 nights in Apr 2024
Response from Greg, reception team member on Apr 6, 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpfull
Stayed 1 night in Mar 2024
Response from martin on Mar 29, 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

Mariya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful stuff! Clean property. Good breakfast.
Stayed 4 nights in Mar 2024
Response from Sophie on Mar 28, 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

2/10 Terrible

OBIAGELI

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel for three nights and two out of the three nights the alarm in the hotel went off. On the second day I requested for my room to be cleaned because the bin was overflowing. I came back that evening to find the room in the same state it was left. The bin had not been emptied. On checking out I raised both items with the gentleman on the front desk, possibly a manager, he seemed uninterested in my feedback. I f you want a good night sleep without an alarm going off this is NOT the place to stay!
Stayed 3 nights in Mar 2024
Response from martin on Mar 26, 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards

8/10 Good

Margaret

Liked: Cleanliness, staff & service
The property is in need of upgrade
Stayed 1 night in Mar 2024
Response from martin on Mar 26, 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards

8/10 Good

Gary

Travelled with family
Liked: Staff & service, property conditions & facilities
Room was good, recently refurbished although we left the sign out twice for the room to be cleaned which was ignored. Outside window was filthy
Stayed 3 nights in Mar 2024
Response from Sophie on Mar 24, 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed.

10/10 Excellent

Hayley

Stayed 2 nights in Mar 2024
Response from Sophie on Apr 11, 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location and super friendly staff
Stayed 3 nights in Mar 2024
Response from Greg, reception team member on Mar 18, 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 Good

Chloe

Liked: Cleanliness, staff & service
Rooms are a bit dated and the outside of the hotel makes it looks worse than it is however for what I paid it’s worth the money being so close to Glasgow central
Stayed 2 nights in Mar 2024
Response from Greg, reception team member on Mar 14, 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly
Stayed 1 night in Mar 2024
Response from Sophie on Mar 11, 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

6/10 Okay

David

.
Stayed 1 night in Mar 2024
Response from Greg, reception team member on Mar 4, 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic customer service
Stayed 1 night in Mar 2024
Response from Sophie on Mar 3, 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

2/10 Terrible

Gregor

Disliked: Cleanliness, property conditions & facilities
Bad smell in room. Tap leaking and causing high pitch noise. Carpet rolled up making it hard to open door and trip hazard. Rooms in need of renovation
Stayed 1 night in Mar 2024
Response from Sophie on Mar 3, 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

6/10 Okay

Adam

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel quite tired looking, also gold member and didn’t get room upgrade. Not only that didn’t get a king room that I booked , instead got a double with a single that wasn’t required, staff were friendly enough, just pity room was a downgrade not up.
Stayed 1 night in Feb 2024
Response from martin on Feb 26, 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

10/10 Excellent

Mike

Stayed 1 night in Feb 2024
Response from Sophie on Mar 21, 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

6/10 Okay

Amal

Stayed 4 nights in Feb 2024
Response from martin on Mar 20, 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

6/10 Okay

Alexandra

Travelled with partner
It’s ok for an overnight. Room needs to be upgraded Lack of power points for charging phones etc On the plus side. - Warm. Good Wi-Fi. Quiet.
Stayed 1 night in Feb 2024
Response from Greg, reception team member on Feb 5, 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

6/10 Okay

Olajide

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Greg, reception team member on Feb 1, 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

Chiputa

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently site
Stayed 1 night in Jan 2024
Response from Greg, reception team member on Feb 1, 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay staff at reception very friendly room cosy and great price.
Stayed 1 night in Jan 2024
Response from Greg, reception team member on Jan 28, 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

4/10 Poor

Martin

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Greg, reception team member on Jan 28, 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

10/10 Excellent

Rehana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Greg, reception team member on Jan 28, 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 Good

Douglas

Stayed 1 night in Jan 2024
Response from Greg, reception team member on Jan 28, 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was clean, some signs of tiredness but for what I paid For a nights stay, really good value for money. Bar reasonable price and plenty of parking space.
Stayed 1 night in Jan 2024
Response from Greg, reception team member on Jan 15, 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Greg, reception team member on Jan 13, 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Greg, reception team member on Jan 13, 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

2/10 Terrible

Rachel

Stayed 1 night in Dec 2023
Response from Greg, reception team member on Jan 13, 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

10/10 Excellent

ritanshu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from martin on Jan 2, 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic facilities. Convenient for west end of Glasgow. Overlooking a lake. Warm and comfortable
Stayed 3 nights in Dec 2023
Response from Greg, reception team member on Dec 30, 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, room comfort
Thanks for a great stay!
Staff couldnt do enough for you. When booking in to being helpful at breakfast. Staff very attentive. Needing freshed up and modernised but comfy and good sized rooms.
Stayed 1 night in Dec 2023
Response from Greg, reception team member on Dec 25, 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 Good

Richard

Liked: Cleanliness
Hotel ok.
Response from Greg, reception team member on Feb 8, 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay😀😀
We had a lovely stay, very warm welcoming staff! Lovely clean place. Food lovely too, small menu but great food! One specific man who was so lovely and funny! Will defo be back
Stayed 2 nights in Dec 2023
Response from Greg, reception team member on Dec 22, 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Greg, Receptionist on Dec 19, 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another vist

2/10 Terrible

Gavin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor standard
The overall cleanliness of hotel is terrible, had to be moved due to condition of bathroom and stains on mattress. Sorry but was completely disappointed with our stay.
Stayed 1 night in Dec 2023
Response from Greg, Receptionist on Dec 19, 2023
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

6/10 Okay

Judith

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Over night stay
Clean and tidy but bedroom needs updating. Comfy beds
Door to bathroom bare wood
The wall near the bed was filthy
Door didn’t close properly
Stayed 1 night in Dec 2023
Response from Greg, Receptionist on Dec 19, 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great
Stayed 1 night in Oct 2023
Response from Greg, Receptionist on Dec 19, 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service
Friendly staff, good food, room just about ok
The staff were pleasant and welcoming, dinner and breakfast were both very nice. The hotel seemed to have been recently redecorated and looks fresh, rooms are a good size but my one issue was that you could hear people in the rooms adjacent (unless they were just super loud snorers and shouted the whole time) and the road noise cam through the windows which on first thought were likely to be ajar, but turned out to be firmly closed.
Stayed 1 night in Dec 2023
Response from Greg, Receptionist on Dec 19, 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 Good

Barbara

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Greg, Receptionist on Dec 19, 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 Good

Ms FE

Stayed 1 night in Dec 2023
Response from Greg, Receptionist on Dec 19, 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

Tim

Stayed 1 night in Dec 2023
Response from Greg, Receptionist on Dec 19, 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 Good

Lorraine

Travelled with family and small children
Liked: Amenities
I thought have car parking at the hotel as good
Stayed 1 night in Dec 2023
Response from Greg, Receptionist on Dec 19, 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in west end of Glasgow
My parents stayed here for one night and said it was very comfortable and an excellent breakfast
Stayed 1 night in Nov 2023
Response from Greg, Receptionist on Dec 19, 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

Sean

Stayed 1 night in Dec 2023
Response from Greg, Receptionist on Dec 19, 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 Good

Eileen

Liked: Cleanliness, staff & service, room comfort
Lovely weekend break
We had a lovely 3 night stay. The staff were all very friendly and helpful. The bed was amazingly comfortable and we both slept really well. Plenty hot water for showers. Great location close to the West end with bus stops just 50 meters away. The room was a little tired and just needed a bit of tlc with a lick of paint but it was very clean and the bedding and beds very very comfortable we will use the hotel again when visiting Glasgow.
Stayed 3 nights in Dec 2023
Response from Greg, Receptionist on Dec 19, 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Greg, Receptionist on Dec 19, 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 Good

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from martin on Dec 3, 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Greg, reception team member on Nov 20, 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit