Suite, 1 King Bed, Non Smoking (Loft) | Living area

Reviews of Strata Hotel

3 out of 5
Strata Hotel
1187 Princess Street, Kingston, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 187 out of 437 reviews" "
Rating 8 - Good. 139 out of 437 reviews" "
Rating 6 - Okay. 64 out of 437 reviews" "
Rating 4 - Poor. 25 out of 437 reviews" "
Rating 2 - Terrible. 22 out of 437 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Abby

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Strata Management on Mar 27, 2024
Hi Abby, Thank you for the rating! Please feel free to reach out to us at stratahotel.com/feedback with any additional comments. We hope you took advantage of the free parking!

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent as always :)
Stayed 2 nights in Mar 2024
Response from Strata Management on Mar 22, 2024
Hi Ken!Thank you for the excellent rating and kind words! We are happy to hear you are a repeat guest and we look forward to hosting you again in the near future. We wish you all the best!

8/10 Good

Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms, no facilities.
Stayed 2 nights in Mar 2024
Response from Strata Management on Mar 19, 2024
Hi Ryan!Thank you for your great rating! We are curious about what facilities you would like to see at our hotel. Please send an email to stratahotel.com/feedback as we would love to hear from you. We do hope you took advantage of the in-room Nespresso and Chromecast for 55" TV. We wish you all the best and hope to see you soon!

6/10 Okay

JULIE

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing exceptional
Stayed 2 nights in Mar 2024
Response from Strata Management on Mar 11, 2024
Hello Julia,Thank you for the feedback! If you feel up to it, we would love some more information regarding your stay so please reach out to stratahotel.com/feedback when you get a chance. We wish you all the best!

10/10 Excellent

Gaetanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was quiet, clean and the staff were very helpful - overall a great stay!
Stayed 1 night in Mar 2024
Response from Strata Management on Mar 11, 2024
Hello Gaetanne!Your rating and review is much appreciated! We are very happy to hear your stay was enjoyable and we hope you took advantage of our free parking as well!

10/10 Excellent

Zorica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious and clean room.
Stayed 1 night in Mar 2024
Response from Strata Management on Mar 11, 2024
Hi Zorica!Thank you for the excellent rating and review! We are happy to hear your enjoyed the hotel took notice of our cleanliness. We hope you enjoyed the in-room Nespresso, mini fridge, microwave and Chromecast for the 55" TV.We wish you all the best!

8/10 Good

Sandy

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Strata Management on Mar 9, 2024
Hi Sandy!Thank you for the excellent rating! We hope you enjoyed our super clean and comfortable hotel and took advantage of our covered FREE parking!We wish you all the best!

10/10 Excellent

Will

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. I didn't take advantage of all the amenities so I'll have to come back. Affordable accommodations with an upscale feel.
Response from Strata Management on Feb 29, 2024
Hi Will! Thank you for the excellent rating and for your comments! Definitely come back to check out the in-room Nespresso, microwave, mini fridge and Chromecast for the 55" TV!

10/10 Excellent

SANJAY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and easy to find .
Stayed 1 night in Feb 2024
Response from Strata Management on Feb 28, 2024
Hi Sanjay!Thank you for the excellent rating and your kind words. We hope you enjoyed the free parking during your stay and hope to host you again soon!We wish you all the best!

10/10 Excellent

Myriam, Hamilton,

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice hidden gem. Very nice and very clean. Actually, it was the nicest bathroom I have seen in a long time
Stayed 1 night in Feb 2024
Response from Strata Management on Feb 28, 2024
Hi Myriam!Thank you for the great review and rating! We appreciate your keen eye and for noticing our magnificent bathrooms and cleanliness! We hope to host you again soon!

8/10 Good

Anji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Strata Management on Feb 20, 2024
Hi Anji!Thank you for the great rating! We hope you took advantage of the in-room Nespresso and Chromecast for the 55" TV! We hope to host you again soon!

6/10 Okay

Courtney

Travelled with family
Watch out $200 damage deposit. Ask if there are kids staying with tournaments - noisy.
Stayed 1 night in Feb 2024
Response from Strata Management on Feb 17, 2024
Hi Courtney, Thank you for your feedback and bringing up the amount for incidentals. This amount is mentioned when booking a reservation but might get overlooked. We apologize for any noise that may have been disruptive and we hope that you brought this to the attention of our front desk team who are on site 24/7. We wish you all the best and hope to host you again!

10/10 Excellent

JD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice hotel that is a short drive to Queens Campus and about ten minutes from the downtown. The property was complete refurbished inside and out about a year ago. The rooms are immaculate and comfortable.
Stayed 1 night in Feb 2024
Response from Strata Management on Feb 13, 2024
Hi JD!Thank you for the excellent rating and amazing feedback! We are thrilled to hear you enjoyed your stay and that you noticed our updates! We hope you took advantage of the in-room Nespresso and Chromecast for the 55" TV.We hope to host you again soon!

4/10 Poor

Angie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Strata Management on Feb 6, 2024
Hi Angie,We would greatly appreciate more information regarding your stay. If you have the time, please reach out to stratahotel.com/feedback. Thank you and we wish you all the best.

10/10 Excellent

Petro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and quiet place
Stayed 1 night in Feb 2024
Response from Strata Management on Feb 6, 2024
Hi Petro!Thank you for the excellent rating and review! We are happy to hear you enjoyed your stay. We hope that you took advantage of our free covered parking!We hope to host you again soon!

6/10 Okay

Valerie

Stayed 1 night in Jan 2024
Response from Strata Management on Jan 31, 2024
Hi Valerie,Thank you for the rating! We are curious to know what brought you to that particular rating and would love to hear from you. Please reach out to stratahotel.com/feedback to provide more information. Thank you and we wish you all the best!

6/10 Okay

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this hotel offered good value for the price. But there was an overwhelming scent (particularly in the hallways and elevators), which I imagine would be very problematic for people with scent allergies. And while the TVs were big-screen, the resolution/definition was so poor that it was like watching television in the’70s. Both of these things could be changed pretty easily for improvement.
Stayed 1 night in Jan 2024
Response from Strata Management on Jan 30, 2024
HI Jocelyn,Thank you for reaching out with your concerns. We do not use strong scented products in our hotel and apologize for the smell. A perfume bottle had broken in the hall and the scent took a bit of time to remove.Our 55" TVs come with Chromecast to stream your favourite programs from your preferred online streaming app. We apologize if you were unaware of this feature. We wish you all the best and hope to host you again soon!

8/10 Good

Omran

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good property
Stayed 1 night in Jan 2024
Response from Strata Management on Jan 30, 2024
Hi Omran!Thank you for the 4 out 5 rating and for providing feedback! We are happy to hear you enjoyed the space and hope you took advantage of our free covered parking. We wish you all the best!

10/10 Excellent

Nadeem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and professional staff
Stayed 1 night in Jan 2024
Response from Strata Management on Jan 28, 2024
Hi Nadeem!Thank you for the 5 out 5 rating and for the positive feedback. We are very happy to hear you enjoyed your stay and our team was professional. We hope you will stay with us again soon!

6/10 Okay

Philip, Burlington

Travelled with family
Liked: Cleanliness, property conditions & facilities
Some staff members were not as friendly and helpful as others. There was a hockey team that was very loud and obnoxious, broken beer bottles in the hallways, our stay was not peaceful or restful. I left my iPad behind by accident (entirely my fault) but when I drove back (3 hours to there) I was told that the housekeeping manager had it and was only available between 9 and 5, Monday to Friday. That is the most stupid thing I have ever heard in managing lost and found items. Very disappointed
Stayed 3 nights in Jan 2024
Response from Strata Management on Jan 26, 2024
Hi Philip, Thank you for your feedback and we are very sorry for your experience. Since your stay a couple of our policies have been adjusted but that doesn't excuse the behaviour of the team that was here, the broken bottles and that we didn't have your iPad available when you returned. I encourage you to follow up with more detail regarding the rest of your stay and how we can be more helpful next time. Please go to stratahotel.com/feedback to do so and we will promptly get back to you. We appreciate you taking the time to help us become a better destination for you and other guests to stay.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Strata Management on Jan 26, 2024
Hi Glenn!Thank you for the excellent 5 out 5 rating! It looks like you enjoyed your spacious and comfortable room with complimentary Nespresso. We hope to host you again soon!

8/10 Good

ANGELA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Strata Management on Jan 26, 2024
Hi Angela!Thank you for the 4 out 5 rating! We hope you enjoyed your comfortable room with Nespresso, microwave, mini fridge and Chromecast for the 55" TV. We hope to host you again soon!

2/10 Terrible

Umalkhair

Stayed 1 night in Dec 2023
Response from Strata Management on Jan 27, 2024
Hello Umalkhair, We are sorry to see your rating and hope it is a mistake. If not, we would like to hear more about your experience. Please reach out to us directly to provide more information. Thank you and we wish you all the best.

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Strata Management on Jan 26, 2024
Hi Brian!Thank you for the 4 out 5 rating! We hope that everything was up to your standards and you took advantage of our free parking!We wish you all the best!

2/10 Terrible

yan, Burnaby

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one fix TV after was promised every day. No soap
Stayed 4 nights in Jan 2024
Response from Strata Management on Jan 10, 2024
Hi Yan,We are sorry to hear about your experience. We hope that you were able to speak with the front desk about the TV and that the offer of switching rooms was presented to you. The front desk also has soap available as we have plenty. Our housekeeping policy states that we do not enter the room unless given permission in order to respect our guests privacy. We encourage you to reach out to us if you require and further information. We would love to speak with you. We wish you all the best!

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!! Highly reccommended
Stayed 1 night in Dec 2023
Response from Strata Management on Jan 10, 2024
Hi Travis!Thank you for the excellent 5 out 5 rating and your comments! We are happy to hear you enjoyed your time here and we look forward to hosting you again!We wish you all the best.

10/10 Excellent

Jocelynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! And a decent price! Staff are also amazing!
Stayed 1 night in Dec 2023
Response from Strata Management on Jan 2, 2024
Hi Jocelynn!Thank you for the amazing 5 out 5 rating and for providing feedback. We are happy to hear you had great interactions with the staff and enjoyed the clean and affordable accommodation. We wish you all the best!

10/10 Excellent

Margaret

Stayed 1 night in Dec 2023
Response from Strata Management on Jan 19, 2024
Hi Margaret!Thank you for the excellent 5 out 5 rating! We hope you enjoyed the in room Nespresso machine, mini fridge, microwave and Chromecast for the 55" TV!We wish you all the best!

8/10 Good

Linda

Business traveller
Liked: Amenities
Door trim lobby would not close so wind & rain blowing in. Not to pleasant.
Response from Strata Management on Jan 10, 2024
Hi Linda, Thank you for the 4 out of 5 rating and feedback. We apologize for the lobby door not closing properly. We have had our maintenance team look at this and it has been fixed. We wish you all the best!

6/10 Okay

Vassiliki

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Strata Management on Dec 14, 2023
Hi Vassiliki,Thank you for your rating and we hope you enjoyed your stay. Did you enjoy the free parking and in room Nespresso machine? Please let us know. Thank you!

10/10 Excellent

Melissa

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the price and our purpose (being close to the Queen’s stadium and pet friendly) it was an excellent choice for us. The outside of the building and the elevator and stairwell are dated however the room and reception area were updated and roomy. Staff promptly addressed a misunderstanding about late checkout fees which was much appreciated.
Stayed 4 nights in Nov 2023
Response from Strata Management on Dec 14, 2023
Hi Melissa,Thank you for the amazing rating and for providing excellent feedback. We are happy you and your pet enjoyed the stay and that our highly knowledgeable team was able to address the misunderstanding. We hope to host you again soon!

8/10 Good

Jean

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Comfortable hotel with an easy location to everything. Would’ve liked to have complementary coffee at least in the lobby.
Stayed 2 nights in Dec 2023
Response from Strata Management on Dec 14, 2023
Hi Jean!Thank you for the excellent rating and for your feedback! All of our rooms come accompanied with a Nespresso machine with complimentary coffee and we apologize if we did not bring this to your attention. Our location is great and super easy and quick to get pretty much anywhere in town.We wish you all the best!

2/10 Terrible

Simon

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Strata Management on Dec 14, 2023
Hi SimonIt looks as though we did not meet your expectations. Please follow up with us directly to provide more details regarding your experience. We would love to hear from you. We wish you all the best.

4/10 Poor

Trudie, Belleville

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Strata Management on Dec 14, 2023
Hi Trudie,Please follow up with us directly to provide more details regarding your experience. We would love to hear from you. We wish you all the best.

8/10 Good

Lan

Stayed 2 nights in Dec 2023
Response from Strata Management on Jan 2, 2024
Hi Lan!Thank you for the 4 out of 5 rating! We hope you enjoyed your stay in our super clean and comfortable rooms. We wish you all the best!

10/10 Excellent

Yili

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Strata Hotel. I wanted to express my appreciation for the excellent service and accommodations provided by the Strata Hotel. Regrettably, I left a glass trophy in the room upon checking out. I was delighted to learn that the hotel team had located my misplaced trophy, and I am grateful for their assistance in returning it to me.
Response from Strata Management on Dec 9, 2023
Hi Yili!Thank you so much for the excellent shout out! We appreciate you and are happy we were able to locate and return your trophy! We hope you are showing it off, you deserve it!

6/10 Okay

Xiaowu

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Strata Management on Dec 8, 2023
Hi Xiaowu,We hope you enjoyed your room and had a nice cozy and comfortable sleep! We wish you all the best.

10/10 Excellent

Amanda

Disliked: Property conditions & facilities
Under the bed was disgusting, half ass job cleaning and I would attribute this to the new flock of employees that’s taken over the labour market. This was not a big issue in the past or as of 5 years ago.
Response from Strata Management on Feb 13, 2024
Hi Amanda, We are thrilled with the 5/5 rating but unfortunately the feedback does not match. We are unsure about your reference to the labour market and are wondering if you could clarify. Please reach out to us directly with additional comments.

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in Kingston
This is a very newly updated hotel with a modern flare. The price was great, the staff was friendly and helpful. I would stay here again.
Stayed 1 night in Dec 2023
Response from Strata Management on Dec 6, 2023
Hi Steven!Thank you for the 10 out of 10 rating and your positive feedback! We are happy to hear you enjoyed your stay and thank you for pointing out of excellent price and also for giving recognition to our team! We look forward to hosting you again soon!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid if possible
Checked in, key didn’t work. Finally got in room, it was not cleaned. Gross. Had to change to a new room where tv and lights don’t work.
Stayed 1 night in Nov 2023
Response from Strata Management on Dec 6, 2023
Hi there, We apologize for the issues you encountered during your stay. We are glad you were able to switch rooms and but would love some more information regarding your stay. Please reach out to us directly at your earliest convenience. Wishing you all the best.

4/10 Poor

Megan

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Strata Management on Dec 5, 2023
Hi Megan,Thank you for leaving a rating but we are curious to know more! Please feel free to reach out to us directly to provide more information. We wish you all the best!

6/10 Okay

Marie-Helene

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Strata Management on Dec 5, 2023
Hi Marie Helene,Thank you for leaving a rating! We hope you enjoyed the cozy and comfortable room with Nespresso machine, mini fridge, microwave and Chromecast! We hope to host you again soon.

10/10 Excellent

Brendan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel option. Not great location convenience to downtown, but a short cab ride is doable.
Stayed 1 night in Nov 2023
Response from Strata Management on Nov 30, 2023
Hi Brendan!Thank you for the 5 out of 5 rating! We appreciate your feedback. We are a short ride from downtown and the west end and if you bring your own car we have free parking!We hope to host you again soon!

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Strata Management on Dec 20, 2023
Hi Robert!We hope you enjoyed your stay and took advantage of the free parking, in room mini fridge, microwave and Nespresso. We hope to host you again soon!

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for the price
Stayed 2 nights in Nov 2023
Response from Strata Management on Nov 30, 2023
Hi Michelle!Thank you for the 4 out 5 rating! Thank you for pointing out our great rates and we hope you enjoyed a comfortable sleep in our cozy and comfortable atmosphere. We wish you all the best!

10/10 Excellent

Yves

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel itself is nice , not unique or special but the staff was . Everyone one I dealt with , whatever the time of the day, was very courteous, always smiling and always ready to answer requests and questions. I found that very refreshing in these days where quality customer's service is getting so hard to find :-)
Stayed 2 nights in Nov 2023
Response from Strata Management on Nov 30, 2023
Hi Yves!Thank you for the very kind words! Our team takes great pride in what they do and it shows. We appreciate you taking the time to brighten our day and we hope we did the same for you. We look forward to hosting you again soon!

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, property conditions & facilities
enjoyable stay, friendly staff, clean and comfortable
Stayed 1 night in Nov 2023
Response from Strata Management on Nov 30, 2023
Hi Raymond!Thank you for the 5 out of 5 rating and for providing some exceptional feedback. We hope you had some time to spend in our lobby bar area for a cocktail or breakfast in the morning.We wish you all the best!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
wonderful hotel that is fully renovated and very very comfortable. Nice large rooms with easy access. nicely furnished too. I recommend this hotel to anyone visiting Kingston. The price was about half that of other hotels in Kingston on the date we stayed.
Stayed 1 night in Nov 2023
Response from Strata Management on Nov 30, 2023
Hi Wendy! We appreciate you taking the time to point out what a great option we are for anyone looking for a clean and comfortable place to stay in Kingston. We hope you took advantage of the in room Nespresso machine, mini fridge, microwave and Chromecast as well. Thank you for your time and feedback.We wish you all the best!

2/10 Terrible

Kim

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Unable to check in quickly as debit machines not working. Bar was out of many items.
Stayed 1 night in Nov 2023
Response from Strata Management on Nov 30, 2023
Hi Kim,Thank you for your feedback and we apologize for the inconvenience this must have caused you. The debit machine temporarily went offline to do an untimely update. We would love to know what the bar was lacking so that we can make sure we have your favourite items for next time. Please reach out to us directly for some suggestions. We wish you all the best.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Nov 2023
Response from Strata Management on Nov 30, 2023
Hi Ken! Thank you for the 5 out 5 and for your review! We hope you took advantage of the free parking while you were here and we hope to host you again soon!