Property grounds

Reviews of Lord Nelson Motel

2 out of 5
Lord Nelson Motel
1664 Highway #15, Kingston, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 355 out of 785 reviews" "
Rating 8 - Good. 328 out of 785 reviews" "
Rating 6 - Okay. 73 out of 785 reviews" "
Rating 4 - Poor. 20 out of 785 reviews" "
Rating 2 - Terrible. 9 out of 785 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

cassie

Travelled with family and small children
Liked: Staff & service, amenities
Room is lovely lots of space. Staff is amazing
Stayed 2 nights in Mar 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Adequate room.
Stayed 1 night in Mar 2024

4/10 Poor

Lisa

Disliked: Property conditions & facilities
Crumbling. People living below with all sorts of old patio furniture spilling out everywhere. Very noisy with trains and highways on both sides. Carpet is scary stained and beds are not comfy with two people - you can feel every movement it’s like a roller coaster.
Stayed 1 night in Mar 2024
Response from Fran on Mar 14, 2024
We're sorry to hear that your experience at our motel did not meet your expectations. We take cleanliness and comfort seriously, and we apologize for any inconvenience caused by the condition of the carpet during your stay. Know that we have immediately addressed these issues with our housekeeping and maintenance teams to ensure they are rectified.Regarding the external environment, we understand that noise from nearby trains and highways can be disruptive. While we cannot control external factors, we do provide earplugs upon request to help mitigate any disturbances.As a community-focused motel, we are committed to addressing the housing shortage crisis in our city by providing living spaces for long term residents. Saying that we recognize their right to personalize their living areas to some extent.

10/10 Excellent

Venkatraman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed the night enroute to Montreal. It is located just off 401, and while there is some traffic noise, the convenience of the location makes up for it. A gas station and an attached 24 hour convenience store door is great, especially when arriving late at night. Rooms were basic, neat and clean, with a Kurtis machine and cable TV. We will definitely recommend this motel.
Stayed 1 night in Feb 2024
Response from Fran on Feb 2, 2024
Thank you for the positive feedback, we appreciate it and look forwards seeing you again.

8/10 Good

Lise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms have been tastefully updated and are very clean. The motel itself is on a busy road, which is standard. There is a VERY noisy facility of some sort across the road. Quiet at night though, so not unbearable. All in all really good value for the money!
Stayed 2 nights in Jan 2024
Response from Fran on Mar 14, 2024
Hi Lise, Thank you for taking the time to share your experience with us, we appreciate it and look forwards seeing you again if that is the case.Best regards,

10/10 Excellent

Sarah

Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money. Room was clean and you couldn’t hear any noise from the Hwy even though the property was directly off the 401. Just needed somewhere to sleep for the night. There is an A&W next door to get a quick bite. Would probably stay here again on my way through.
Stayed 1 night in Jan 2024
Response from Fran on Mar 14, 2024
Hi Laurie, Thank you for taking the time to share your experience with us, we appreciate it and look forwards seeing you again.Best regards,

10/10 Excellent

Glenn, Ottawa

Stayed 1 night in Jan 2024

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location, clean rooms.
Stayed 2 nights in Dec 2023
Response from Fran on Mar 14, 2024
Hi Michael, Thank you for taking the time to share your positive experience with us, we appreciate it and look forwards seeing you again in the future if that is the case.Best regards,

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a clean motel, l like staying here….convenient access to Hwy 15 & 401.
Stayed 4 nights in Dec 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Straight forward check in check out. Friendly service and very convenient location.
Stayed 4 nights in Dec 2023
Response from Fran on Mar 14, 2024
Hi Michael, Thank you for taking the time to share your experience with us, we really appreciate it and look forwards seeing you again in the future if that is the case.Best regards,

10/10 Excellent

NICOLAS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful easy location just off the 401. Staff were welcoming, friendly & helpful. Property was quiet and clean. We stayed for 2 nights and would definitely stay again in the coming future.
Stayed 2 nights in Dec 2023

10/10 Excellent

Michele

Travelled with family, Travelled with pets
Liked: Property conditions & facilities
We really enjoyed our stay we stay here every time we go to Kingston I would recommend it always beds are so comfortable rooms are very clean love it there for sure very close to all attractions. Keep up the good work I give you 5 stars on everything
Stayed 2 nights in Dec 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The balcony was a nice touch. The cat in the office made my day
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean facility. Quiet. Easy to check in and check out. Very conveniently located just off the highway
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice visit
Stayed 1 night in Nov 2023

8/10 Good

Brad F

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The Lord Nelson is a good motel for me as it is close to the Kopi clinic. It is reasonably priced and generally quiet. The rooms are clean and comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Martyn, Cathcart

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023

10/10 Excellent

Sandra

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Jadranka

Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
All was good
Stayed 1 night in Nov 2023

10/10 Excellent

Dennis

Stayed 1 night in Nov 2023

10/10 Excellent

Windy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*** Very understanding host. My partner couldn't sleep at night because of strange bed, so I asked the host if it is possible to stay few hrs longer, we were willing to pay extra. But the lady was nice and kind, and allowed us to check our 2hrs late. We highly appreciate that.***❤️ Affordable price and clean with full facilities. Convenient area very close to gas station, convenient store, and plaza. Easy parking.

8/10 Good

Jacques

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

6/10 Okay

Walter

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice property
Had a wonderful stay, the property is clean, well maintained and perfectly located for our needs.
Stayed 1 night in Oct 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jacques

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We would stay here again.
Stayed 1 night in Oct 2023

6/10 Okay

Douglas

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
You get what you pay for. This was definitely an old motel with the smell of cigarettes from years gone by. The room was large and clean and the front office staff helpful. It is far from downtown and the surrounding area unattractive. But it was far cheaper than the downtown hotels a 15 minute drive away.
Stayed 2 nights in Oct 2023

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jacques

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Fran on Oct 20, 2023
Thank you for the positive feedback, we appreciate your business :)

8/10 Good

Igho

Stayed 1 night in Oct 2023

10/10 Excellent

Graham

Travelled with family
Liked: Amenities
Exceptionally clean-quiet
Stayed 1 night in Oct 2023

4/10 Poor

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shame about the noisy neighbours.
The rooms were tidied each day, towels changed, supplies renewed and chocolates left. On the first night there was some noise from a neighbour but imagining it was a one off did not report the issue. On the third night the highly raised voices started at 7pm and continued until 3am when we put on the ac unit to drown out the noise. We have been going to bed at 8pm to get an early 6.30 start. Not only was the noise loud but there was a lot swearing which cld clearly be heard. When we dropped off the keys there was no one on site to report the issue to. We found out in the morning that the noise was probably coming from underneath us at the back of the motel.
Stayed 3 nights in Sep 2023
Response from fran on Oct 16, 2023
We would like to extend our sincere apologies for the inconvenience you experienced due to the noise issue during your recent stay. We take your feedback seriously and are committed to ensuring our guests have a peaceful and comfortable stay with us.We have thoroughly investigated the incident you reported and have taken immediate steps to rectify the situation. . Your comfort is our priority, and we look forward to the opportunity to serve you better in the future.

8/10 Good

Mark, Wimauma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only issue was our neighbor was talking until 2am. Walls are too thin. Wore earplugs to muffle the sound. It was annoying. So that made it not a good experience. Otherwise it was good. Too bad that was a factor.
Stayed 1 night in Sep 2023

10/10 Excellent

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were pleasantly surprised during our stay. The room was very spacious, clean and comfortable. We had the king size bed and it very comfortable. The bathroom was clean and had all you needed. The room was made up every day and was kept very clean. The only issue was the poor water pressure in the shower. I would recommend this Motel and we would stay again

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great! Clean and Quiet! :)
Stayed 1 night in Sep 2023

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful. Very clean. Balcony had chair and table to sit outside. Nice green space with picnic tables.
Stayed 1 night in Sep 2023
Response from Fran on Oct 16, 2023
Thank you for the positive feedback we appreciate your review and hope to see you again in the future.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
okay!
The room was fine for 1 night. The air conditioner will keep you awake as it cycles on and off but if it isn't on the traffic noise from the highway will certainly disturb your sleep.
Stayed 1 night in Sep 2023

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Nick, CRYSTAL LAKE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An old but charming property that is well taken care of. Appreciated the cream in the mini fridge for the coffee from the Keurig.
Stayed 1 night in Sep 2023

6/10 Okay

Chantal Angela

Travelled with partner
Rooms are clean and well updated! Check-in and out were simple. Property is close to major high way so there is some noise outside. Terraces off rooms could use more privacy and updates.
Stayed 1 night in Aug 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lord Nelson was clean and comfortable. Rafael was a congenial and helpful host. I would not hesitate to stay there again.
Stayed 1 night in Aug 2023

10/10 Excellent

Mary Anne

Travelled with family
It was very clean and the staff was friendly:
Stayed 1 night in Aug 2023

10/10 Excellent

Behnaz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. Clean room, friendly staff, enoigh facilities.
Stayed 1 night in Aug 2023

8/10 Good

Ursula

Stayed 1 night in Aug 2023