Salut Jean,Merci d'avoir pris le temps de nous faire part de votre expérience lors de votre séjour chez nous.Offrir le plus haut niveau d'hospitalité est notre priorité numéro un et je m'excuse sincèrement de ne pas avoir répondu à vos attentes. J'ai partagé vos commentaires avec l'équipe de direction pour m'assurer que les directives nécessaires sont en place pour éviter que ces problèmes ne se reproduisent à l'avenir.Nous sommes actuellement en train de rénover et j'espère que vous choisirez de revenir avec nous lorsque vos voyages vous ramèneront dans la région.

Salut Jean-Michel,Merci pour les commentaires positifs. Nous sommes impatients de vous accueillir à nouveau dans le futur!

Dear Pierrette, Thank you for your kind review and perfect rating! It was our pleasure hosting you and we hope to see you again. Best, Andrew Holmes General Manager

Dear pierre, I’m sorry that we disappointed you with the closing of our pool for routine maintenance. I can understand your frustration. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Thank you for taking the time to share your review with us. Sincerely, Andrew Holmes General Manager

Dear Anonymous, We are thrilled you enjoyed your stay! Thank you for the review and please visit us again. Best, Andrew Holmes General Manager

Dear Daniel, Thank you for choosing our Four Points by Sheraton, and for taking the time to write a review! We are so glad to hear that you enjoyed the exceptional location of our property. We aim to provide a great experience and hope to welcome you back in the future. Best, Andrew Holmes General Manager

Dear Patrice, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Andrew Holmes General Manager

Dear Agnès, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as our service. Our hotel aims to provide a great experience. We look forward to welcoming you back to our hotel in the future. Sincerely, Andrew Holmes General Manager

Dear SYLVIE, It was kind of you to take the time to review our hotel as we appreciate the feedback. I’m glad you enjoyed your visit. Thank you for choosing us and hope to host you again. Best, Andrew Holmes General Manager

Dear Anne Renee, What a tremendous rating! I am thrilled to see that you had a great stay and hope that we will be your first choice for lodging in Kingston from here on out. Thank you for your business and please come again. Best, Andrew Holmes General Manager

Dear Nadine, We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip. Sincerely, Andrew Holmes General Manager

Dear Anonymous, Thank you for the great review. It was our pleasure to host you and we hope to do so again soon. Best, Andrew Holmes General Manager

Dear Anonymous, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Andrew Holmes General Manager

Dear Stéfanie, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area and we hope to see you again on a return visit. Sincerely, Andrew Holmes General Manager

Dear Anonymous, It is fantastic to hear that you enjoyed your stay! Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Best, Andrew Holmes General Manager

Dear Anonymous, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit and our wonderful location. We appreciate your choosing us and hope to host you again. Best, Andrew Holmes General Manager

Dear Hocine, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Andrew Holmes General Manager

Dear Anonymous, Thank you for taking the time to share your feedback. I’m pleased to hear our comfortable hotel and convenient location made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Sincerely, Andrew Holmes General Manager

Dear Matthew, We appreciate you taking the time to share your experience. My heartfelt apologies for disappointing you due to the room type you were assigned. We value your feedback and hope to have the opportunity to provide a flawless experience on a return visit. Sincerely, Andrew Holmes General Manager

Dear Anonymous, It’s wonderful to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Andrew Holmes General Manager

Dear Stephane, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay. It is reflections like yours that give us the valuable information we need to serve our guests better. We look forward to your return! Best, Andrew Holmes General Manager

Dear Anonymous, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Andrew Holmes General Manager

Dear Hevery, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. We appreciate your feedback regarding our balconies; I have taken note. On behalf of our entire team, I thank you for choosing the us. Please visit us again. Sincerely, Andrew Holmes General Manager

Dear Paul, Thank you for choosing to stay with us and for providing your valuable feedback. We hope to have the opportunity to impress you on a return visit. Sincerely, Andrew Holmes General Manager

Dear Jean-Philippe, Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our great location and accommodations. There is no better compliment than a return visit, so we hope to see you again soon. Best Andrew Holmes General Manager

Dear Abraham, Thank you for choosing us. Our goal is to exceed our guest’s expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to better serve you in the future. Sincerely, Andrew Holmes General Manager

Dear Traveler, Thank you for your time in reviewing our hotel. We strive to provide a WOW experience, so I regret that your visit was just okay. We appreciate your patronage and hope to impress on a return visit. Sincerely, Andrew Holmes General Manager

Chère Brigitte, Je suis vraiment désolé que nos lits et nos oreillers ne vous aient pas plu. Votre confort est notre plus haute priorité et je regrette de ne pas vous avoir laissé complètement satisfait. Vos commentaires sont les bienvenus car ils nous permettent de surveiller l'expérience des invités. Merci d'avoir pris le temps de partager votre avis. Cordialement, Andrew Holmes Directeur général