Killingworth Vacation Packages

Excellent hotel in great location

I came to CT because my brother passed away. • Upon arrival, my room was nearly 80 degrees. When I requested another room, I was told that was not possible. Maintenance eventually arrived and determined that the thermostat had simply been left on “heat” instead of “cool.” This should have been identified before the room was assigned to a guest. • Room 426 had no shampoo in the bathroom upon arrival. • The shower temperature control in Room 426 did not function properly. I reported this both to the front desk and directly to your maintenance technician. His response was that he believed it was “the valve again,” indicating that this was a known issue with the property. • The condition of the bathroom in Room 426 was simply unacceptable. The caulking, tile work, and repairs looked patched together and far below the standards one expects from a Hilton Garden Inn. I have photographs documenting its condition. • I used the public men’s restroom on the first floor. Both restroom stalls had broken door latches, making neither stall capable of being locked. That should never occur in a hotel open to the public. • After consuming the two complimentary bottles of water provided upon arrival, I stopped by the front desk and requested another bottle. I was told complimentary water is only provided on the first day. Frankly, I found that response astonishing. We both know those bottles cost only pennies. A lot more to say but no more room, only 1,500 characters maximum. STAY AWAY!

staff and parking

The parking situation is very unclear. There is a small sign far from the lot that warns of towing but nothing in the area where you park. No significant warnings in communications with host.

Room was ok. The drains were clogged so made showering a bit difficult