Exterior

Reviews of Travelodge by Wyndham Killeen/Fort Hood

2 out of 5
Travelodge by Wyndham Killeen/Fort Hood
810 E Central Texas Expy, Killeen, TX

Reviews

7.2

Good

Rating 10 - Excellent. 116 out of 407 reviews" "
Rating 8 - Good. 128 out of 407 reviews" "
Rating 6 - Okay. 72 out of 407 reviews" "
Rating 4 - Poor. 47 out of 407 reviews" "
Rating 2 - Terrible. 44 out of 407 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Shauntealya

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The pictures that were advertised were deceiving compared to the actual property. My towels and bed cover were dirty and there was a rip in my curtain. The toilet had not been cleaned either
Stayed 5 nights in Feb 2024
Response from Manager on Mar 1, 2024
Hello Shauntealya, We apologize for any discrepancies you experienced during your stay. Your feedback is valuable to us for improving our services and addressing any issues encountered in the future. For any further assistance or feedback, please do not hesitate to reach out to our management team directly.

6/10 Okay

Christopher

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Not sure why when you check in you are charged a $2 per night, “nightly fee”, above what you already paid in full for the stay. Rooms are average, bathrooms are extremely small. You can smell weed all over the property and foot traffic and talking all through the night. Good for a quick stay but would never want to stay a long period of time at this place.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 16, 2024
Hello Christopher, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our nightly fee helps cover additional amenities and services offered to our guests. We appreciate your comments about the rooms and bathrooms, and we will take them into consideration for future improvements. We strive to provide a comfortable environment for all our guests and have measures in place to address noise-related concerns. Your feedback is important to us and we hope to welcome you back in the future.

8/10 Good

Caitlin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was what you might expect for the price... the room was clean and comfortable if a bit older. The outside was functional but could use a facelift. The only less than good comment was the breakfast provided was limited to basics... coffe/juice, waffles, and eggs for the most part... still decent but not extensive.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 23, 2023
Hello Caitlin, Thank you for staying with us and taking the time to share your feedback. We're glad to hear that you found the room clean and comfortable, despite its age. We appreciate your suggestion regarding the exterior and will keep it in mind for future improvements. As for the breakfast, we understand that it was limited to basics, but we hope it was still enjoyable. Your comments will be shared with our team for further consideration. We hope to welcome you back in the future for an even better experience.

4/10 Poor

Stacey

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Staff was friendly!! Our room had trash in the restroom. Kids running back and forth in front of our room until late! Got woke up to people screaming outside our room, throwing things at the cars below. Our refrigerator made a horrible sound had to unplug it to sleep! The front door has obviously been kicked in at some point and didn't close properly, I put a chair in front of it to secure it!
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Stacey, Thank you for your feedback. We appreciate your kind words about our friendly staff. We apologize for any inconveniences you experienced during your stay. We have notified our housekeeping team to ensure thorough room inspections. As for the noise disturbances, please know that we prioritize the comfort of all our guests and will address this matter with our security team. We apologize for the issues with the refrigerator and door, we are continuously working on room maintenance. We apologize for any inconvenience caused and hope to welcome you again in the future for a more pleasant experience.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Not a good place to stay
I cant recommend this place. The location is good and central to several amenities. The staff is friendly. THe cleaning gals did a good job trying to keep the room and outside area clean. Our toilet was very outdated. The lock on our door was broke and it took them a day to fix it. Our bathroom door was stuck and wouldn’t close. The telephone never worked and I told them about that the very first day. The refrigerator wouldn’t come on and we found it to be plugged into a faulty outlet They never fixed the outlet and just gave us a multi plug to use but we had to finagle it in the faulty outlet to get it to work so we could use the refrigerator. Two nights in a row I had to kill bugs that were in our bathtub. There was also a large flying insect we finally killed. There were a lot of people staying up late into the wee hours. Also, I saw several females walking around and always wanting to “bum a smoke.” Several of the females I saw there were dressed in pretty skimpy clothing. We would NEVER stay there again. It’s best to pay a few bucks extra and find a better place to stay. I cannot recommend this place at all.
Stayed 8 nights in Oct 2023
Response from Manager on Oct 28, 2023
Dear Guest,Thank you for bringing these issues to our attention. We apologize for the inconveniences you experienced during your stay. We strive to provide a comfortable and enjoyable experience for our guests, and we appreciate your feedback which will be used to improve our services.

8/10 Good

Melissa

Liked: Cleanliness, staff & service
The property was in the middle of some renovations.
Stayed 4 nights in Oct 2023
Response from Manager on Oct 14, 2023
Hi Melissa,Thank you for sharing this review, and we welcome you to visit us again anytime!

6/10 Okay

Kevin

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not the best but not the worst.
The room was adequate and clean.. however there were drug addicts in the adjacent rooms and noise all night
Stayed 1 night in Sep 2023
Response from Manager on Oct 7, 2023
Hello Kevin, Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.

6/10 Okay

Patricia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were very friendly. Bed was comfortable. But, the bathroom was not good. Toilet stopped up, bathroom door would not close, hair in tub, and just not clean.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 6, 2023
Hello Patricia, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

8/10 Good

Karen

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Decent stay
Stayed 3 nights in Sep 2023
Response from Manager on Sep 13, 2023
Hello Karen,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 Poor

Kathy

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No breakfast or customer service
The area was good. The hotel was clean, the room smelled good. Went there for work, I have to stay weeks at a time. I was checking this hotel out to see if it would be something I’d like. One of the selling points was full breakfast served. It was not. I was there at 6:45, breakfast started at 6. There was nothing, everything was locked up. I asked the lady at the front desk, if there was breakfast. She shrugged her shoulders and said she didn’t know. So afterwards the same evening I called, asking if there was a reason why. The woman that answered said that there was breakfast. I told her there was not. She said that there SHOULD have been. But that was it. She did not offer any apology or possibly speak to someone about it. I even explained we was looking for a long term stay. She did nothing to help customer service wise.
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Kathy,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

Martin

Disliked: Cleanliness
I stayed here about 5 years ago, it was really nice, and that's why I chose to come back. This time wasn't so great. Cleaning? It left a lot to be desired. They changed the towels, made the bed and left coffee, but there was no wiping down or mopping. Sad!!
Stayed 2 nights in Aug 2023
Response from Manager on Aug 30, 2023
Hello Martin, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Jessica

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
The house keeper was rude and came knocking at the door hrs before check out then when I reported it to the manger she argued with me about it the bathrooms where dirty the towels had stains on them
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Jessica, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Vould have been better
The ac unit doesn't work too well. It should be repaired. I seen roaches on the unit too. Definitely need to disinfect this room.
Stayed 1 night in Aug 2023
Response from Manager on Aug 15, 2023
Hello Guest, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

Tavion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 15, 2023
Hello Tavion,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

8/10 Good

Yorlenie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Need more cleaning there was a panty in the bathroom from prior people check in was easy and customer service was great
Stayed 1 night in Aug 2023
Response from Manager on Aug 5, 2023
Hi Yorlenie,Thank you so much for taking the time to share your thoughts and provide us with an unbiased opinion on our hotel's guest experience. I sincerely apologize that our housekeeping did not meet your cleaning standards, even though we strive to keep our standards high which includes checking in to verify that rooms are as clean as possible. We will address this with our housekeeping team promptly. We look forward to seeing you again and impressing you.

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Older motel with a Wyndham name. The 1st room had a problem with AC. 105 degrees in Texas so we were given another room. Room don’t have carpet which is great but they obviously hadn’t been cleaned in weeks. My daughters white socks were BLACk! Had to get up to get a fresh blanket because the one on the bed smelled of urine, Hotel manager told me about the cricket and grasshoppers, and said not to be alarmed. They invaded my room because there wasn’t any weather stripping under the door! This is not a place for a tourist or someone visiting or vacationing. Several of the units are lived in on a regular basis. Our neighbors smoked weed outside the room most of the day, which can directly in the room from the broken AC vent. I was in town for a family party thankfully I had places to go and people to see so we didn’t spend much time in the room. The only positive thing was the pool. Which offered no shade because in directly in the packing lot.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 28, 2023
Hello Jennifer, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

8/10 Good

Jean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Jul 27, 2023
Hello Jean,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terrible

Janis

Stayed 2 nights in Jul 2023
Response from Manager on Jul 25, 2023
Hello Janis, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

krystal

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Jul 20, 2023
Hello krystal,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Nisha

Liked: Cleanliness, staff & service, property conditions & facilities
It's always clean
Stayed 1 night in Jun 2023
Response from Manager on Jul 15, 2023
Hello Nisha,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

6/10 Okay

Mary

Disliked: Property conditions & facilities
Unhappy with the location, the conditions of the property. Room was pretty clean. Staff was friendly.
Stayed 1 night in Jun 2023
Response from Manager on Jun 12, 2023
Hello Mary,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our staff and location. We hope to see you again to deliver you with a 5 star experience.

6/10 Okay

john

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs maintenance
Very nice staff. Great location. Older property and could use some maintenance. Shower curtain bracket prevented door from opening or closing. Carpet nice but musty smelling Just needs cleaning. Room 204.
Stayed 3 nights in May 2023
Response from Manager on May 31, 2023
Hello john, Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

6/10 Okay

Gevorg

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from Manager on May 15, 2023
Hello Gevorg,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Jakob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Manager on May 10, 2023
Hello Jakob,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terrible

Dana

Stayed 2 nights in May 2023
Response from Manager on May 27, 2023
Hello Dana, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Tracie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great place to stay
Stayed 1 night in Apr 2023
Response from Manager on May 4, 2023
Hi Tracie,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Hollis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little noisy but easy access to area
Stayed 3 nights in Apr 2023
Response from Manager on May 3, 2023
Hello Hollis,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our area as well as our access. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Several guests were partying loudly, with their doors open and alcohol bottles all over. Yelling through the night. We got in late and tried to go straight to bed. In the morning we discovered in the bathroom there was splattered blood on the walls and stains on the carpet. We requested a refund because we were not staying there another night. They refused to refund our money, but we left anyway. We will not be staying at a Travel lodge ever again, especially this one.
Response from Manager on Apr 27, 2023
Hello Laura, Thank you for taking the time to rate our hotel. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I regret to learn that you encountered a disturbance during your stay. We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep, so we regret that this was not resolved for you right away. I want to assure you that your comments are being taken seriously, passed on to our staff, and addressed in order to improve the guest experience. Thank you again for taking the time to share your email; I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to change your perception of our hotel.

10/10 Excellent

Lydia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the area was very comfortable and close to many places like walmart
Stayed 2 nights in Apr 2023
Response from Manager on Apr 21, 2023
Hi Lydia,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

6/10 Okay

Earl

Liked: Staff & service
Disliked: Cleanliness
Don't bother staying
Very loud neighbor. Room not clean. Bathroom tub in disrepair and not clean.
Stayed 1 night in Apr 2023
Response from Manager on Apr 19, 2023
Hi Earl,Thanks for your review and is greatly aprpeciate. I would like to apologize for not exceeding your expectations with our bathroom and room's condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you are visiting so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Tearlejean D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on Apr 4, 2023
Hello Tearlejean D,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Lawrence Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean And Staff was very helpful
Stayed 5 nights in Mar 2023
Response from Manager on Mar 22, 2023
Hello Lawrence Kelly,We appreciate the comments, especially with regards to your opinion of our staff. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 Good

Steven

Stayed 1 night in Mar 2023
Response from Manager on Apr 11, 2023
Hello Steven,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Poor

Aaron

Stayed 1 night in Jan 2023
Response from Manager on Jan 18, 2023
Hello Aaron,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff rocks
We continue to stay here visiting family. Excellent value.
Stayed 1 night in Dec 2022
Response from Manager on Jan 6, 2023
Hello Emilio,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our value. I hope you will return to enjoy a memorable and exceptional experience.

4/10 Poor

Elizabeth

Business traveller
Liked: Cleanliness, staff & service
Place and employees were great. Construction workers took over parking lot with beer party after 11pm. Called office at 1:30 am and they only talked to them. Party with flying beer bottles continued after 2:00 am when I used a loud phone fan and a pillow over my head to attempt to block the noise.
Stayed 1 night in Dec 2022
Response from Manager on Dec 6, 2022
Hello Elizabeth,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

8/10 Good

Emilio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We continue to stay here.
Great value with a great staff.
Stayed 3 nights in Nov 2022
Response from Manager on Nov 27, 2022
Hello Emilio,Thank you for being a valued guest and for providing us the feedback regarding our staff as well as our value. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 Good

Mona

Response from Manager on Feb 5, 2023
Hello Mona,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 Okay

IRENE

Business traveller
Liked: Staff & service
Bathroom was old and needed repairing, TV wifi was unstable, kept going in and out.
Response from Manager on Nov 5, 2022
Hello IRENE,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

6/10 Okay

Shana

Travelled with family
Liked: Staff & service
Disliked: Amenities
The website says breakfast is included and it is not. I was informed that they haven’t done breakfast since 2020. Inside of hotel was update and fairly clean, only soap and body wash included. No shampoo or conditioner. Staff was ver friendly but not sure I’d stay here again.
Stayed 3 nights in Oct 2022
Response from Manager on Oct 19, 2022
Hello Shana, Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.

10/10 Excellent

Lauren

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Manager on Aug 30, 2022
Hello Lauren, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

2/10 Terrible

Joseph

Stayed 1 night in Aug 2022
Response from Manager on Aug 18, 2022
Hello Joseph, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

10/10 Excellent

Emilio

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good value for the money.
Went above and beyond from checkout and during our stay. Definitely recommend and will stay here again.
Stayed 1 night in Aug 2022
Response from Manager on Aug 15, 2022
Hello Emilio, Thank you for taking the time to share. We appreciate your feedback regarding our hotel. We appreciate you taking the time to share your experience.

2/10 Terrible

Miriam

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
It was not a good stay. When we first arrived our bathroom was locked the fridge was broke and the air conditioner cover was taped and fell off when we tried to adjust ac. After arguing they moved us to a different room and the shower barely worked i dont recommend staying there at all.
Stayed 2 nights in Aug 2022
Response from Manager on Aug 14, 2022
Hello Miriam, Thank you for sharing this honest review and feedback about our air conditioner and also our shower. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excellent

Devine

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2022
Response from Manager on Aug 6, 2022
Hello Devine, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

2/10 Terrible

Jakitta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Manager on Jul 18, 2022
Hello Jakitta, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your rating pertaining to your experience at our hotel. We'd appreciate it if you would reach out to share your concerns so we can address any issues. It is our hope that you will give us the opportunity to serve you in the future better.

10/10 Excellent

Jay

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Manager on Jul 17, 2022
Hello Jay, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

8/10 Good

Randle

Travelled with partner
Liked: Cleanliness, staff & service
Very clean room. Pool was dirty and just uninviting.
Stayed 2 nights in Jun 2022
Response from Manager on Jun 13, 2022
Hello Randle,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.

4/10 Poor

Raul

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shower head holdingw vicegrips pliers
Stayed 1 night in Jun 2022
Response from Manager on Jun 11, 2022
Hello Raul, On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our shower as well as our shower head. Please do come see us again.

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022
Response from Manager on Sep 2, 2022
Hello JORGE,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.