Exterior

Reviews of Comfort Suites

2.5 out of 5
Comfort Suites
1816 Martin Luther King Jr, Copperas Cove, TX

Reviews

7.8

Good

Rating 10 - Excellent. 406 out of 984 reviews" "
Rating 8 - Good. 291 out of 984 reviews" "
Rating 6 - Okay. 128 out of 984 reviews" "
Rating 4 - Poor. 84 out of 984 reviews" "
Rating 2 - Terrible. 75 out of 984 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Barbara, Caldwell

Travelled with partner
Disliked: Amenities, property conditions & facilities
This property has big bugs, staff was slow responding and the service was awful. No maid service,
Stayed 7 nights in Dec 2023

8/10 Good

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 4 nights in Dec 2023

6/10 Okay

Debbie

Travelled with family
Disliked: Cleanliness, staff & service
Wouldn't choose it again
Property seemed old, even though parts were updated. The carpet in the room was stained and dirty. The toilet constantly ran, and had rust stains in the bowl. Space of room was good. But poor amenities.
Stayed 3 nights in Dec 2023

10/10 Excellent

Dennis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Mayda E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio y cómodo
Excelente servicio y personaluy atentos
Stayed 7 nights in Nov 2023

10/10 Excellent

Lindsay

Stayed 2 nights in Nov 2023

6/10 Okay

John

Disliked: Staff & service, property conditions & facilities
Linings on bed were not that clean and bed could have been made better. Outdated rooms
Stayed 3 nights in Nov 2023

10/10 Excellent

Kathryn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beds super comfy
Stayed 1 night in Nov 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Tawnya

Travelled with family, Business traveller
Liked: Amenities
Felt very safe
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Jeffrey, Harlingen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Sep 2023

6/10 Okay

Deandrea

Disliked: Amenities
When i arrived it was my second hotel i booked due to the poor condition of the first. There was still toothpaste present in the sink from the prior people who stayed and hand bands, most likely indicating they didn't really clean the room but i was so burned out and tired from already switching hotels, i dealt with it but wont be paying 120$ for this hotel again
Stayed 1 night in Sep 2023

8/10 Good

Monique

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

ANDRES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit with Michelle
The stay was very good with the exception that our room was not made up after the first night.
Stayed 2 nights in Aug 2023

6/10 Okay

Louis

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was filthy. Walking from front door through lobby to the dirty elevator I felt like I needed hand sanitizer. Makes you wonder if the rooms are that clean. I would only stay there a minimum of one night and only for an emergency in that area. Please clean your hotel up for appearance at least.
Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Won’t Be Back
The lady at the front desk during the overnight from July 5 to July 6, 2023 was incredibly rude. The gal that worked the previous night on the 4th and a holiday was super nice but the night of the 5th was NOT. She turned lights off on us and when another guest very nicely asked for a blanket she didn’t even look at him or acknowledge his sincere thank you. The lady working that next morning on the 6th was great though. Room was decently clean and the beds were adequate. Breakfast was not great . Waffles did not cook all the way through, strawberry jelly was almost brown, and the eggs were kinda gross. We won’t be staying here on our next trip to see family at Fort Hood.
Stayed 2 nights in Jul 2023

2/10 Terrible

Christy

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible service and not clean
The bathroom was not cleaned. The toilet had feces all over, the mirror hadn’t been cleaned, there was a bar of soap with hair all over it in the shower. There was crumbs on the couch, trash and q-tips on the floor. There was something all over the sheets. I told the person at the front desk and she said she was typing all these notes for her manager to see what she wanted her to do. Common sense would have been to have housekeeping sent up to the room and cleaned immediately but no such luck. The manager never contacted me. Housekeeping visited the next day asking if I needed towels and I had them clean the bathroom. I will never stay here again.
Stayed 3 nights in May 2023

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Graduation visit
Nice, clean. Well priced.
Stayed 1 night in May 2023

8/10 Good

Jorge

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2023

2/10 Terrible

alejandro

Stayed 1 night in May 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Needed a comfortable place to stay while in town to bury my mother. Staff was compassionate & professional & hotel accommodations were perfect for the whole family
Stayed 3 nights in May 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very clean and located in a nice Quiet area. The shower head needs to be replaced to get an even spray. It currently has one large area and lots of large radius.
Stayed 1 night in May 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Chech in was quick
Stayed 1 night in May 2023

10/10 Excellent

Melvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed with check in They were really nice 😊
Stayed 1 night in May 2023

8/10 Good

Zulema

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Shawn

Travelled with family and small children
Liked: Cleanliness
Fridge was frozen over did not get to keep milk cold or anything, had to buy a ice chest to keep things cold
Stayed 1 night in Apr 2023

8/10 Good

Jamalle

Stayed 1 night in Apr 2023

4/10 Poor

Gretchen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bed bugs YUCK
BED BUGS This hotel has bed bugs
Stayed 4 nights in Apr 2023

2/10 Terrible

Meagan

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay here. It’s the only hotel in Copperas Cove with availability for a reason. The 1st room we were put in was nasty. The carpet wasn’t vacuumed, gunk and hair and mold in the corners of the shower, splatters of what I assume was pee around the toilet, sticky remote, the mat in the shower was yuck. The second room wasn’t much better. They at least made the bed and put towels in there. I left my shoes in the room and they are telling me they didn’t see them. There is no way. My shoes were definitely in that room. Dishonest hotel. Don’t stay here.
Stayed 3 nights in Apr 2023

10/10 Excellent

Lakethia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

4/10 Poor

Jody

Travelled with family
Liked: Amenities, property conditions & facilities
The pool closed early and was really cold they didn't not provide blankets for the pull out couch in which my kids were on and the wifi never connected .
Stayed 1 night in Apr 2023

8/10 Good

calvin

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2023

8/10 Good

renee

Travelled with family
Liked: Cleanliness
Great sleeping breakfast not so good
Stayed 3 nights in Mar 2023

10/10 Excellent

Yamaira

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Could be better.
We had a few issues during our stay. I got tired of "complaining" so we just dealt with it. First room toilet was running continuously but seemed clean. I just didn't want the maintenance person coming in during our stay. Second room was very dirty...food crumbs on the floor, hair in the sink, pee in the floor, etc. We laid extra towels in the floor to walk on, picked up crumbs and hair. The indoor pool was broke too, one of the main reasons we chose this hotel. The beds are a bit hard. It isn't the worst but it could definitely be better.
Stayed 3 nights in Feb 2023

2/10 Terrible

Gloria

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
I called a few days prior to ask if the pool was open and they said yes when we got there for our weekend we found out the pool was closed for construction, if we would of knwn that we wouldn’t of had booked it we have a 6yr old that lives the pool and that is the reason why we always try to book a hotel with pool!
Stayed 2 nights in Feb 2023

4/10 Poor

Rhonda

Travelled with family
Disliked: Staff & service
Bad management. Will never return!
Made a trip to for the weekend so my husband and I could help our son install new windows on his home. Upon arriving to the hotel,(Friday)the front desk attendant explained to us that there was an internet issue, that there was no pool, and that the elevators were out of order. But looked at our booking and said, "Oh, no need to worry, because we have you in a room on the first floor." (no big deal to us, but certainly an issue to someone that couldn't possibly use the stairs. Our first two nights were fine. Woke up in the morning and took a shower and then immediately left the hotel to go spend the day at our sons house to demo and install the windows. After a full days work we didn't arrive back at the hotel till past 12 am. We just decided to crash and go to sleep. After anticipating an evening of good rest, there was nothing better to look forward to than a nice warm shower in the morning before catching our flight back home. To our surprise, the next morning, there was NO hot water. So unfortunately we were not able to clean and leave as we expected. During the check out process, we complained about the issue to only be apologized to and explained that their hot water tanks are down and that they couldn't find someone to fix the issue over the weekend. (NO Notice was given) Leaving very disappointed (and dirty) we had asked if we could get some sort of compensation. We were told that our issue would be known to the manager. Nothing was ever solved towards our stay :(
Stayed 3 nights in Feb 2023

2/10 Terrible

Arvin-Michael, Randallstown

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
1st-day noisy a/c unit, 2nd-day fire alarm go off for hours and no key to shut it off, the 3rd-day elevator breaks down, 4th-day water heater breaks cold showers, 5th-day hot water heater still broken cold showers and 6th-day time to go home to Baltimore. No credit, no refund - just a big bust. This building looks good on the outside but the inside needs a major renovation. Shut it down.
Stayed 5 nights in Feb 2023

2/10 Terrible

Albert

Stayed 1 night in Feb 2023

8/10 Good

Shenda

Travelled with family
Liked: Cleanliness, staff & service, amenities
WHAT I DIDN'T LIKE WAS THAT WE DIDN'T HAVE ANY HEAT AND THE REFRIGERATOR DIDN'T GET THAT COLD. I REPORTED TO THE DESK, AND THEY ALREADY SEEM ALREADY BE AWARE OF PROBLEM AND YET THEY ASSIGNED ME TO THAT ROOM AND IT WAS COLD THIS PAST WEEKEND. NOT GOOD BUSINESS.
Stayed 1 night in Feb 2023

6/10 Okay

Darrell

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2023

6/10 Okay

Stephanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overpriced
The hotel is at a great location! However it is really run down, the indoor pool in under renovation and the rooms had writing on the walls and dirty comforters
Stayed 3 nights in Jan 2023

6/10 Okay

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The whole reason I picked this hotel was the indoor pool. Come to find out the pool was and had been closed because there was a hole in the ceiling. It would have been nice to know this before booking. Also when we get there no one tells us but we have to inquire about the wifi which too was down. No discount no offer to upgrade room no nothing to try and accommodate the lack of amenities. I have 2 little boys and that was the 1 thing they were looking forward to. Granted it wasn't the staffs fault but the hotel could've discounted the room or something considering those are 2 reasons why people would choose that hotel. Or at the very least offer to let me out of my reservations with no penalty so I could go elsewhere. Just not very happy with this property not letting guests know that the amenities they advertise were not in service or working. A bit misleading.
Stayed 2 nights in Jan 2023

8/10 Good

Tiffani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super clean. The only problem was the shower curtain was broke but we managed.

8/10 Good

Daniele

Stayed 2 nights in Dec 2022

8/10 Good

bobby

Stayed 1 night in Dec 2022

10/10 Excellent

Dezarea

Stayed 2 nights in Dec 2022

10/10 Excellent

Patricia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love everything and breakfast
Stayed 2 nights in Nov 2022

8/10 Good

Jo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022