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Reviews of Quality Suites

2.5 out of 5
Quality Suites
1415 N General Bruce Dr, Temple, TX

Reviews

7.2

Good

Rating 10 - Excellent. 127 out of 456 reviews" "
Rating 8 - Good. 137 out of 456 reviews" "
Rating 6 - Okay. 100 out of 456 reviews" "
Rating 4 - Poor. 50 out of 456 reviews" "
Rating 2 - Terrible. 42 out of 456 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

sillia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay there room was clean and quiet staff friendly
Stayed 3 nights in Mar 2024

10/10 Excellent

Heavenly, Longview

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very pleasant only thing I would say is they needed to provide more towels.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rosalinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Robert, Rochester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Tan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was nice and it was not too noisy at the property. There was a leak within the bathroom that did not end and needed a few towels every other day to stem. Other than that, my stay was comfortable.
Stayed 4 nights in Feb 2024

10/10 Excellent

Hyun-Jong, Richmond

Travelled with group
Liked: Cleanliness, amenities
Receptionist was so kind
Stayed 1 night in Feb 2024

4/10 Poor

Marissa

Stayed 1 night in Jan 2024

4/10 Poor

Lauren

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were roaches on the floor and walls.
Stayed 1 night in Jan 2024

8/10 Good

Jose, Baytown

Stayed 1 night in Jan 2024

6/10 Okay

Claudia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Natallia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
It was a nice clean pleasant environment. The staff was friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

JEOUNGHYUN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good experience
My room door was open. The room smelled. The shower had missing ADA bars, and the leftover uoles were moldy. A roach was in my room.
Stayed 1 night in Dec 2023

10/10 Excellent

Ernest

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk was extremely rude.
Stayed 1 night in Nov 2023

6/10 Okay

Verna

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stained ceiling in shower, ripped carpet in room.
Stayed 1 night in Nov 2023

10/10 Excellent

Jesus

Stayed 1 night in Nov 2023

10/10 Excellent

Keyi, Houtson

Stayed 1 night in Nov 2023

4/10 Poor

Chelsee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
You should call day of to confirm reservation
We arrived at 9:30 after a day of travel to find out they didn’t have our reservation. I had my confirmation. I didn’t want to hear whose problem it was, or why it might have happened. I just wanted the room I had paid for. They didn’t have any ready. An hour later someone came to clean the last room they had in the hotel. Why not have all your rooms clean in case they have issues like this? We sat in the lobby for an hour. No lights were turned on, nothing offered. Water, a snack. No apology or anything to make us feel like the customer service was being given. Instead I was made to feel like since I booked through hotels.com it was my problem, I must have had made the error. I’ve used this website for corporate travel the last 8 years. This was the first issue of this kind I’ve run into. I wouldn’t stay at this hotel again. We have family in Temple and will look for other options next time.
Stayed 2 nights in Nov 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Yuck
The initial room we were given was dirty. There was dirty towels in the coffee table, the bed had been slept in, and the restroom was dirty. The second room we were given had a smell to it and I didn’t feel comfortable. We ended the stay really short.
Stayed 1 night in Oct 2023

8/10 Good

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay
It was clean smelled great and I was very comfortable
Stayed 1 night in Oct 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was neat and clean.
Stayed 2 nights in Oct 2023

10/10 Excellent

Huy

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023

10/10 Excellent

Jenny

Stayed 1 night in Oct 2023

10/10 Excellent

Dwayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Stephanie

Liked: Staff & service
Stayed 1 night in Sep 2023

6/10 Okay

K

Stayed 1 night in Sep 2023

6/10 Okay

christopher

Travelled with family
Disliked: Staff & service
The hotel wasn't bad for the money. My main concern was while we were gone from our room, housekeeping cleaned it, but when they left the room, they left the door open. When I went to let the front desk know about it, I noticed several other doors also left open.
Stayed 2 nights in Sep 2023

2/10 Terrible

kody

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was disgusting and unsanitary. It makes sense why they make these rooms non refundable. They know decent people will want their money back for how disgusting they keep these rooms. I pulled up the sheet and it had urine stains and whatever other stains there were. The doors and walls were not clean sticky to the touch actually. There was no remote and after requesting one I was never answered back or given one. There was no lighting except acouple of lamps. It was very gloomy and dirty. I left immediately.
Stayed 1 night in Sep 2023

10/10 Excellent

Christina

Stayed 1 night in Aug 2023

4/10 Poor

Gina

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk staff, barely spoke a word when we checked in, the room furniture were outdated & dirty. The couch in our room was really dirty! Housekeeping still accessed our room even after we placed the privacy hanger on the door, very unacceptable!
Stayed 2 nights in Jul 2023

8/10 Good

Jennifer

Stayed 2 nights in Jul 2023

2/10 Terrible

Jenny

Stayed 1 night in Jul 2023

10/10 Excellent

pattsi

Liked: Cleanliness, staff & service, property conditions & facilities
The lady that checked me in was very sweet, kind, polite, professional. A very warm heart. Thank you!
Stayed 1 night in Jul 2023

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good price and nice room
Stayed 1 night in Jun 2023

2/10 Terrible

Donnis

Business traveller
Disliked: Cleanliness, property conditions & facilities
This property has bugs. They were crawling across the counters. I called The booking site "Ex" for help to NO AVAIL. I ended up sleeping in my truck in the parking lot for 3 nights
Stayed 3 nights in Apr 2023

8/10 Good

Amy

Stayed 1 night in May 2023

6/10 Okay

Cory

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in May 2023

4/10 Poor

MISTY

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
Our room was not clean. Floors appeared unvacuumed. Numerous stains on the sofa. Partially used toilet paper rolls and roaches ran out of the coffee pot when we poured water in. Gross, we left.
Stayed 1 night in Apr 2023

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Adrian

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tienen chinches
Stayed 1 night in Apr 2023

8/10 Good

Traci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Destiny, Temple

Travelled with family and small children, Travelled with partner
Disliked: Staff & service, property conditions & facilities
This property is run down and not worth the money. The smell throughout the establishment is a very strong mold smell. The only thing that would do this place some justice is a complete remodel. Do not let the pictures fool you, and don’t count on them giving you the room you pay for. It’s located next to a run down store and another beat up hotel in a very sketchy area secluded from everything else. Trust me when I say: Save your money and time!
Stayed 1 night in Apr 2023

6/10 Okay

Robert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a bed and hot water. That’s about it.
Stayed 1 night in Apr 2023

10/10 Excellent

ANGEL

Liked: Staff & service, amenities, property conditions & facilities
The front desk ladies are adorable
Stayed 1 night in Apr 2023

2/10 Terrible

Tobias

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023

6/10 Okay

Elaine

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
AC didn’t work, other things in disrepair
Stayed 1 night in Mar 2023

8/10 Good

Henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2023

10/10 Excellent

Robert, Rochester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and spacious
Stayed 2 nights in Jan 2023