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Reviews of Stratus Suites - Boutique Hotel

3 out of 5
Stratus Suites - Boutique Hotel
404 South Fort Hood Street, Killeen, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 192 out of 359 reviews" "
Rating 8 - Good. 78 out of 359 reviews" "
Rating 6 - Okay. 38 out of 359 reviews" "
Rating 4 - Poor. 26 out of 359 reviews" "
Rating 2 - Terrible. 25 out of 359 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and comfortable this hotel I recommended.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The staff has done admirable things to this building. They have made this an easy and convenient place to stay while Visiting friends on post.
Stayed 2 nights in Apr 2024

10/10 Excellent

carlos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Loved the atmosphere, the Pool, and hot tub. Excellent carrying staff and host. I will stay again in the future.
Stayed 2 nights in Apr 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Cozy room I would stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Mariam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Mar 2024

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to
Stayed 2 nights in Mar 2024

10/10 Excellent

Juan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything I have been using this hotel for almost 4 months and is very comfortable and the rates are affordable and the staff are friendly and great thank you.
Stayed 3 nights in Mar 2024

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness, staff & service
I liked that the room did not have carpet, but a nice wood Laminate floor. This hotel is undergoing remodeling. There were obvious patched areas on the walls. The buffet was out of waffle mix and no ice machines avaiable.
Stayed 11 nights in Mar 2024

10/10 Excellent

Mollie

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and cozy! Pleasantly surprised!
Stayed 1 night in Mar 2024

4/10 Poor

Jeremy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

andre

Stayed 2 nights in Mar 2024

10/10 Excellent

Juan

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good thank you
Stayed 3 nights in Mar 2024

10/10 Excellent

Juan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great thank you
Stayed 5 nights in Mar 2024

10/10 Excellent

Heather, Killeen

Stayed 1 night in Mar 2024

8/10 Good

Nidia V.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Mar 2024

10/10 Excellent

Juan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent thank you.
Stayed 3 nights in Mar 2024

10/10 Excellent

Juan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was really good thank you.
Stayed 3 nights in Feb 2024

10/10 Excellent

andre

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Juan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, than you
Stayed 3 nights in Feb 2024

8/10 Good

Ira

Stayed 5 nights in Feb 2024

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Juan

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good thank you.
Stayed 3 nights in Feb 2024

2/10 Terrible

Guillermo

Disliked: Cleanliness, staff & service, property conditions & facilities
Place was dirty, not there fault but since it’s right next to a main road you can hear vehicles zooming pass by. Also had a 3 night reservation. Canceled after only being there 1 night. Guy at front tried to rip me off and keep my money. Instead of refunding money back to my card. He did a cash refund. Which I could clearly see on the receipt he gave me but received no cash and he also he also told me not to worry about the receipt. I would get my money back through Expedia. Spent about an hour on phone with Expedia while they got ahold of him and convinced him to refund my money back to my card.
Stayed 3 nights in Feb 2024

10/10 Excellent

Juan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, thank you
Stayed 3 nights in Feb 2024

10/10 Excellent

Juan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, thank you
Stayed 3 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was AMAAAAAZIIIIINNGG...😁
Stayed 4 nights in Dec 2023

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great thank you.
Stayed 3 nights in Jan 2024

10/10 Excellent

Juan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great thank you.
Stayed 3 nights in Jan 2024

10/10 Excellent

Abdulai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful
Stayed 14 nights in Jan 2024

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived around 11pm and the young lady was very friendly and polite. We had an issue with the heat and she went and turned on the heat in another room and then came to get us. The other room was really was much warmer and she was extremely kind and thoughtful. I would definitely recommend this place to anyone.
Stayed 1 night in Jan 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great thank you
Stayed 3 nights in Jan 2024

10/10 Excellent

Juan

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great,thank you
Stayed 3 nights in Jan 2024

8/10 Good

Yadira

Travelled with family
Liked: Staff & service
They could do better in how the place look
Stayed 1 night in Dec 2023

6/10 Okay

Lindsay

Stayed 2 nights in Dec 2023

10/10 Excellent

Nicole

Stayed 1 night in Dec 2023

10/10 Excellent

Juan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was great, thank you
Stayed 3 nights in Dec 2023

2/10 Terrible

Honnie

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Juan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quiet and easy Parkin
Stayed 3 nights in Dec 2023

2/10 Terrible

Aryonna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches and poor customer service
This overall place is bad. Different people who do not know what they are doing, the rooms look like they are in mid renovation. The pictureS DO NOT match what you get in person.
Stayed 4 nights in Dec 2023

10/10 Excellent

Juan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Patrick

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Marvin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

8/10 Good

Juan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay thank you.
Stayed 3 nights in Dec 2023

4/10 Poor

Heather

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
For the price and a bed to sleep in the room was fine. The issue is that the staff is difficult to get a hold of. We showed up at check in and the front door was locked. When you call the number it’s hard to get anyone to answer. We had to wait outside for half an hour before we could get anyone to call us back. The lady that did come to the door was wonderful. Very friendly and accommodating. The door was also locked at check out so I guess they just keep it locked 24/7. If we had lost our room key or had an emergency the staff would more than likely have been useless. Early check in is available, but even if you only get there 30 minutes early they charge an extra $25.
Stayed 2 nights in Nov 2023
Response from Stratus Suites on Nov 29, 2023
Sorry you had to wait we are a litlle short staffed but are working on that. Next time you are in killeen we can give you a discount and we will have more staff so you will not have to wait.

6/10 Okay

Angela

Travelled with family
Liked: Cleanliness, staff & service
My room next to main road. Sounded like every motor cycle was coming thru my room. Also bad was too high for shorter people to even try getting in Bring a step stool! But great mattress & very clean. No bugs at all.
Stayed 2 nights in Nov 2023

8/10 Good

maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien, excepto que la presion del agua y la cantidad que salia de la regadera no era la adecuada.
Stayed 2 nights in Nov 2023

10/10 Excellent

Juan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really good and comfortable.

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very clean the only things I have to complain about was no accsess to ice and for a elderly person the beds are to high it was really hard for me to get up on the bed
Stayed 1 night in Nov 2023

6/10 Okay

Gayle

Liked: Cleanliness, staff & service, room comfort
Photos are not reality.
The room needed some TLC. The shower head and the bath faucet were loose from the wall. The towel rack was coming down and there were several large chips in the tub. Needed another chair to sure in and the ribs were huge and bare, NOT like the photos on the site. Almost like a hostel.
Stayed 1 night in Nov 2023