At our arrival time, the front desk ladies were not friendly; I asked several questions regarding towels, cleaning service, etc. One of them said no tools or cleaning service is all on your own, the unit owner provides you with a few things, and you have to do the rest. :( The washer machine was broken. The technician checked it out on our third day, but it was not fixed until two days before our departure. We were there for 16 days. The unit furniture needs an update. The couch and decorative pillows are ancient and small, and the air conditioner is very loud.