Bar (on property)

Reviews of ibis Kyiv City Center

3 out of 5
ibis Kyiv City Center
Taras Shevchenko Boulevard 25, Kyiv

Reviews

8.6

Excellent

Rating 10 - Excellent. 328 out of 805 reviews" "
Rating 8 - Good. 380 out of 805 reviews" "
Rating 6 - Okay. 70 out of 805 reviews" "
Rating 4 - Poor. 13 out of 805 reviews" "
Rating 2 - Terrible. 14 out of 805 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Ben

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Andrii SHYPOV - Front Office Manager on Nov 29, 2023
Dear Ben,Thank you very much for choosing ibis Kyiv City Center hotel and for taking time to post your feedback following the recent stay at our hotel. As I can see, unfortunately, you are not 100% satisfied with your stay. Opinion of our guest is extremely important for us, as the comfort of our guests is the highest priority. As we strive to provide superior service for each of our guests, therefore we kindly ask you to provide as with more detailed information about all inconveniences emerged during your last stay. Thank you again for your feedback. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Andrii SHYPOV - Front Office Manager

8/10 Good

Veniamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Hard to park. Convinient location.
Stayed 1 night in Oct 2023
Response from Andrii SHYPOV - Front Office Manager on Nov 29, 2023
Dear Veniamin,Thank you for choosing ibis Kyiv City Center hotel for your accommodation in Kyiv. We appreciate your positive feedback with high rates; it is very important for us and serves as an additional encouragement for all of our colleagues. We would be more than happy to welcome you back at ibis Kyiv City Center hotel soon.Sincerely,Andrii SHYPOV - Front Office Manager

10/10 Excellent

Dr. Kenneth P.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe in Kyiv
nice hotel, clean, convienent for our stay and the places we needed to be. Felt safe, helpful staff at the front desk, nice food services. No complaints at all.
Stayed 6 nights in Sep 2023
Response from Andrii SHYPOV - Front Office Manager on Oct 2, 2023
Dear Dr. Kenneth,We very much appreciate your comments regarding your stay at the ibis Kyiv City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Andrii SHYPOV - Front Office Manager

8/10 Good

Alexander

Stayed 6 nights in Sep 2023
Response from Andrii SHYPOV - Front Office Manager on Oct 2, 2023
Dear Alexander,We very much appreciate your comments regarding your stay at the Ibis Kyiv City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Andrii SHYPOV - Front Office Manager

10/10 Excellent

Johnny

Liked: Staff & service, property conditions & facilities
this hotel is in a very good location near the University Metro Station and also the Central Train Station and the pricing for the room was reasonable. Also, there is a very good breakfast available every morning from 6 to 10 AM, with a good selection of bacon, sausages, eggs, waffles, different side dishes, fruit and all at a good price. I like this hotel very much and I have stayed there several times already when I have been in Kyiv.
Stayed 2 nights in Jun 2023
Response from Andrii SHYPOV - Front Office Manager on Jun 23, 2023
Dear Johnny,We very much appreciate your comments regarding your stay at the ibis Kyiv City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, easy to walk to everywhere, Train Station and Metro Station 15 minute walk from hotel, many goo restaurants within walking distance, also the Botanical Garden is not far. Breakfast buffet is good, both hot and cold food options, fresh fruit, pastries, bread, juices, coffee, tea. Desk personnel speak Ukrainian, English and Russian. Probably the only drawback for me here is the room was very small and it was very difficult to get into the shower stall because of how the bathroom is arranged, I would have given this hotel 5 starts except for that and I will still stay here again.
Stayed 2 nights in Jun 2023
Response from Andrii SHYPOV - Front Office Manager on Jun 19, 2023
Dear Johnny,We very much appreciate your comments regarding your stay at ibis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Chissey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 4 nights in Jun 2022
Response from Andrii SHYPOV - Front Office Manager on Jul 15, 2022
Dear Chissey, We very much appreciate your comments regarding your stay at ibis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrii SHYPOV - Front Office Manager

10/10 Excellent

Andrew

Stayed 2 nights in Jan 2022
Response from Sincerely, Yulia Sivashova - Front Office Manager on Jan 31, 2022
Dear Andrew, We very much appreciate your comments regarding your stay at the ibis Kiev City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay liked the area room was comfortable for the price paid
Stayed 4 nights in Oct 2021
Response from Yulia Sivashova - Front Office Manager on Jan 12, 2022
Dear James, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yulia Sivashova - Front Office Manager

10/10 Excellent

Seta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2021
Response from Yulia Sivashova - Front Office Manager on Jan 4, 2022
Dear Seta, Thank you for choosing ibis Kiev City Center hotel for your accommodation in Kiev. We appreciate your positive feedback with high rates; it is very important for us and serves as an additional encouragement for all of our colleagues. We would be more than happy to welcome you back at ibis Kiev City Center hotel soon. Sincerely, Yulia Sivashova - Front Office Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2021
Response from Yulia Sivashova - Front Office Manager on Jan 4, 2022
Dear Guest, Thank you for choosing ibis Kiev City Center hotel for your accommodation in Kiev. We appreciate your positive feedback with high rates; it is very important for us and serves as an additional encouragement for all of our colleagues. We would be more than happy to welcome you back at ibis Kiev City Center hotel soon. Sincerely, Yulia Sivashova - Front Office Manager

8/10 Good

Doron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Shypov Andrii - Assistant Reservation Manager on Dec 14, 2021
Dear Guest, Thank you for choosing ibis Kiev City Center hotel for your accommodation in Kiev. We appreciate your positive feedback with high rates; it is very important for us and serves as an additional encouragement for all of our colleagues. We would be more than happy to welcome you back at ibis Kiev City Center hotel soon. Sincerely,

10/10 Excellent

Robert

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Dec 2021
Response from Shypov Andrii - Assistant Reservation Manager on Dec 14, 2021
Dear Robert, Thank you for choosing ibis Kiev City Center hotel for your accommodation in Kiev. We appreciate your positive feedback with high rates; it is very important for us and serves as an additional encouragement for all of our colleagues. We would be more than happy to welcome you back at ibis Kiev City Center hotel soon. Sincerely,

10/10 Excellent

EMRE

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay!
Stayed 3 nights in Oct 2021
Response from Artur Shvets-Bohdanov - Front Office Manager on Nov 8, 2021
Dear Emre, We very much appreciate your comments regarding your stay at the ibis Kiev City Center. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Poor

akram, bozeman

Business traveller
Overall not so great with lacking some improvements.
Stayed 6 nights in Oct 2021
Response from Yulia Sivashova - Front Office Manager on Nov 26, 2021
Dear Akram, Thank you for taking the time to tell us about your experience at the ibis Kiev City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yulia Sivashova - Front Office Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2021
Response from Yulia Sivashova - Front Office Manager on Oct 29, 2021
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Yulia Sivashova - Front Office Manager

6/10 Okay

Ramadan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Rooms are very small and towels with very low quality.
Stayed 3 nights in Sep 2021
Response from Yulia Sivashova - Front Office Manager on Sep 20, 2021
Dear Ramadan Thank you for taking the time to tell us about your experience at the ibis Kiev City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Kindly be informed that tea/coffee making facilities as well as additional amenities can be found in our Premium and Family rooms, which you can choose for your future comfort. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yulia Sivashova - Front Office Manager

10/10 Excellent

Fatih

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2021
Response from Yulia Sivashova - Front Office Manager on Sep 14, 2021
Dear Fatih, We very much appreciate your comments regarding your stay at the ibis Kiev City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulia Sivashova - Front Office Manager

10/10 Excellent

Nidal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Yulia Sivashova - Front Office Manager on Sep 6, 2021
Dear Nidal, We very much appreciate your comments regarding your stay at the ibis Kiev City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulia Sivashova - Front Office Manager

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 7 nights in Aug 2021
Response from Shypov Andrii - Reservation Supervisor on Aug 26, 2021
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay, friendly, easy to check in and opt. Buffet breakfast is excellent!
Stayed 2 nights in Jul 2021
Response from Yulia Sivashova - Front Office Manager on Aug 11, 2021
We very much appreciate your comments regarding your stay at the ibis Kiev City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulia Sivashova - Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Friendly and helpful customer service. Great location. Very happy will definitely stay again.
Stayed 1 night in Jul 2021
Response from Yulia Sivashova - Front Office Manager on Jul 12, 2021
Dear Guest, Thank you for choosing ibis Kiev City Center hotel for your accommodation in Kiev. We appreciate your positive feedback with high rates; it is very important for us and serves as an additional encouragement for all of our colleagues. We would be more than happy to welcome you back at ibis Kiev City Center hotel soon. Sincerely, Yulia Sivashova - Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, near shopping, gyms, restaurants and around the corner from Caribbean club.
Stayed 9 nights in Jun 2021
Response from Yulia Sivashova - Front Office Manager on Jul 12, 2021
Dear Guest, Thank you for choosing ibis Kiev City Center hotel for your accommodation in Kiev. We appreciate your positive feedback with high rates; it is very important for us and serves as an additional encouragement for all of our colleagues. We would be more than happy to welcome you back at ibis Kiev City Center hotel soon. Sincerely, Yulia Sivashova - Front Office Manager

10/10 Excellent

Dmytro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Yulia Sivashova - Front Office Manager on Jun 25, 2021
Dear Dmytro, We very much appreciate your comments regarding your stay at the ibis Kiev City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulia Sivashova - Front Office Manager

6/10 Okay

Mohammed

Stayed 3 nights in Jun 2021
Response from Yulia Sivashova - Front Office Manager on Jun 23, 2021
Dear Mohammed, Thank you for taking the time to tell us about your experience at the ibis Kiev City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yulia Sivashova - Front Office Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
They give me a wrong rooms it supposed to be tuple bed they give me single bed
Stayed 3 nights in May 2021
Response from Yulia Sivashova - Front Office Manager on Jun 10, 2021
Dear Guest, Thank you very much for choosing ibis Kiev City Center hotel and for taking time to post your feedback following the recent stay at our hotel. As i can see, unfortunately, you are not 100% satisfied with your stay. Opinion of our guest is extremely important for us, as the comfort of our guests is the highest priority. As we strive to provide superior service for each of our guests, therefore we kindly ask you to provide as with more detailed information about all inconveniences emerged during your last stay. Thank you again for your feedback. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yulia Sivashova - Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and affordable hotel. Staff was very friendly and helpful. Food at the hotel restaurant was good and the breakfast buffet was great. Well worth the extra fee. I’d have no hesitation staying here again.
Stayed 6 nights in May 2021
Response from Yulia Sivashova - Front Office Manager on Jun 23, 2021
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Kiev City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulia Sivashova - Front Office Manager

10/10 Excellent

Thaís

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021
Response from Front Office Manager on May 26, 2021
Dear Thaís, Thank you for taking the time to tell us about your experience at the ibis Kiev City Center. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yulia Sivashova - Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere, food and friendly staff!!!
Stayed 11 nights in Apr 2021
Response from Yulia Sivashova - Front Office Manager on May 11, 2021
Dear Guest, Thank you for choosing ibis Kiev City Center hotel for your accommodation in Kiev. We appreciate your positive feedback with high rates; it is very important for us and serves as an additional encouragement for all of our colleagues. We would be more than happy to welcome you back at ibis Kiev City Center hotel soon. Sincerely, Yulia Sivashova - Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place overall. If there was any issue it would be the A/C for the first few nights, but at least it was cool outside for the window to be open.
Stayed 8 nights in Apr 2021
Response from Yulia Sivashova - Front Office Manager on May 11, 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yulia Sivashova - Front Office Manager

8/10 Good

Joanne

Liked: Cleanliness, staff & service
Ibis quality at a good price.
The hotel was very much as you would expect an Ibis hotel to be. Very clean and excellent buffet breakfast. We didn't like the memory foam mattress and I was disappointed that there wasn't a kettle in the room. But the staff were helpful and it's a safe, clean place to stay. I would recommend paying for breakfast when you book, it is worth the extra money. It's in on a busy road, but you don't hear traffic unless you opposable the window! The location is not as close to the major attractions as some people might like, but universitat metro station is a short walk away. We stayed during covid and the metro was closed, but we used bolt, which is like under, and a good way to get around. We would certainly stay here again.
Stayed 3 nights in Apr 2021
Response from Yulia Sivashova - Front Office Manager on Apr 21, 2021
Dear Joanne, Thank you for choosing ibis Kiev City Center hotel for your accommodation in Kiev. We appreciate your positive feedback with high rates; it is very important for us and serves as an additional encouragement for all of our colleagues. Kindly be informed that kettles and additional amenities are available in our Premium and Family rooms, which you can choose for your next stay for additional comfort. We would be more than happy to welcome you back at ibis Kiev City Center hotel soon. Sincerely, Yulia Sivashova - Front Office Manager

8/10 Good

Yannick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location in center
Nice hotel ibis Good location, polite staff. Room not too fancy but typical for Ibis Good wifi Tasty food
Stayed 1 night in Mar 2021
Response from Yulia Sivashova - Front Office Manager on Apr 21, 2021
Dear Yannick, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yulia Sivashova - Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Yulia Sivashova - Front Office Manager on Mar 1, 2021
Dear Guest, Thank you for choosing ibis Kiev City Center hotel for your accommodation in Kiev. We appreciate your positive feedback with high rates; it is very important for us and serves as an additional encouragement for all of our colleagues. We would be more than happy to welcome you back at ibis Kiev City Center hotel soon. Sincerely, Yulia Sivashova - Front Office Manager

10/10 Excellent

Ahmet Kayhan

Stayed 3 nights in Dec 2020
Response from Yulia Sivashova - Front Office Manager on Jan 18, 2021
Dear Ahmet, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yulia Sivashova - Front Office Manager

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Yulia Sivashova - Front Office Manager on Dec 16, 2020
Dear Mark, We very much appreciate your comments regarding your stay at the ibis Kiev City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulia Sivashova - Front Office Manager

10/10 Excellent

Kaiwan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Yulia Sivashova - Front Office Manager on Dec 15, 2020
Dear Kaiwan, We very much appreciate your comments regarding your stay at the ibis Kiev City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulia Sivashova - Front Office Manager

8/10 Good

Juanito

Stayed 1 night in Dec 2020
Response from Yulia Sivashova - Front Office Manager on Dec 28, 2020
Dear Juanito, We very much appreciate your comments regarding your stay at the ibis Kiev City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulia Sivashova - Front Office Manager

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Yulia Sivashova - Front Office Manager on Dec 15, 2020
Dear Mark, We very much appreciate your comments regarding your stay at the ibis Kiev City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulia Sivashova - Front Office Manager

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel for what it is ...
good hotel with well trained staff. To comment on previous posters: I asked for a kettle, got one within the hour. Room was a bit cold, they put extra electric heaters. If you don't ask - you don't get in life ...
Stayed 1 night in Dec 2020
Response from Yulia Sivashova - Front Office Manager on Dec 15, 2020
Dear Mark, We very much appreciate your comments regarding your stay at the ibis Kiev City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulia Sivashova - Front Office Manager

4/10 Poor

alex, milan

Travelled with partner
Disliked: Staff & service, amenities
I travel often and very disappointed at IBIS. The hotel itself is a mediocre 2 or 3 star hotel. the room was ok. I asked the young lady at front desk (i think yulia is name) in morning to check out at 13.00 instead of 12.00. Although hotel was relatively empty i was told very unpoilitely that i would need to pay a FULL DAY extra for a 1 pm checkout. i asked to speak ot manager and and was told manager is not there (obviousy a lie). No interest in accomodating customers so i and my colleagues will not be back there ever.
Stayed 1 night in Oct 2020
Response from Andriy Davydenko - General Manager on Oct 28, 2020
Dear Alex, Thank you very much for choosing ibis Kiev City Center hotel as your preferable accommodation in Kiev and for taking time to post your feedback following the recent stay at our hotel. I am extremely sorry that your experience has not met your expectations; please allow me to express my sincerest apologies. Comfort and well-being of our guests is our highest priority, thus I’m very concerned with your feedback, as the situation that you described is not in line at all with our standards of services. You may rest assured that I will do all my best in order to address the situation and prevent future occurrences and hope you will give us a chance to improve your impressions regarding our services. If you don’t mind I would like to contact you personally in order to get more detailed feedback, thus I would be grateful if you could share your contacts with us. Please accept my sincerest apologies once again and thank you that helping us to become better. Sincerely, Andriy Davydenko - General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2020
Response from Yulia Sivashova - Front Office Manager on Sep 28, 2020
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Kiev City Center. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulia Sivashova - Front Office Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love my stay at the Ibis but sadly it was only for 1 day. The Hotel Receptionist was extremely nice and courteous. I was able to get in with a last minute reservation and she made she I was taken care of as well as giving me a nice quick brief of all the amenities at the hotel as well as let me pick which floor to stay in. Will be booking there again when I return!
Stayed 1 night in Jan 2020
Response from Alexandra Ruda - Quality Manager on Apr 6, 2020
Dear Guest, Thank you for choosing ibis Kiev City Center hotel for your accommodation in Kiev. We appreciate your positive feedback with high rates as it is very important for us and serves as an additional encouragement for all of our colleagues. We would be more than happy to welcome you back at ibis Kiev City Center hotel soon. Sincerely, Alexandra Ruda - Quality Manager

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Alexandra Ruda - Quality Manager on Apr 6, 2020
Dear Julia, Thank you for choosing ibis Kiev City Center hotel for your accommodation in Kiev. We appreciate your positive feedback with high rates as it is very important for us and serves as an additional encouragement for all of our colleagues. We would be more than happy to welcome you back at ibis Kiev City Center hotel soon. Sincerely, Alexandra Ruda - Quality Manager

10/10 Excellent

Edward

Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
I did not like that the cleaning service did not refresh my water in the room.
Stayed 2 nights in Jan 2020
Response from Alexandra Ruda on Feb 3, 2020
Dear Guest, Thank you for taking the time to tell us about your experience at ibis Kiev City Center. I am sorry that your experience did not meet your expectations for 100%, please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandra Ruda - Quality Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2020
Response from Alexandra Ruda on Feb 3, 2020
Dear Guest, Thank you for choosing ibis Kiev City Center hotel for your accommodation in Kiev. We appreciate your positive feedback with high rates as it is very important for us and serves as an additional encouragement for all of our colleagues. We would be more than happy to welcome you back at ibis Kiev City Center hotel soon. Sincerely, Alexandra Ruda - Quality Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints
Nice clean hotel. Great location.
Stayed 3 nights in Jan 2020
Response from Alexandra on Jan 15, 2020
Dear James, Thank you for choosing ibis Kiev Railway Station hotel for your accommodation in Kiev. We appreciate your positive feedback with high rates as it is very important for us and serves as an additional encouragement for all of our colleagues. We would be more than happy to welcome you back at ibis Kiev Railway Station hotel soon. Sincerely, Alexandra Ruda - Quality Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Alexandra Ruda - Quality Manager on Jan 9, 2020
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Kiev City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandra Ruda - Quality Manager