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Reviews of Cityhotel

4 out of 5
Cityhotel
Bohdan Khmelnitskiy Str., 56A, Kyiv

Reviews

9.2

Wonderful

Rating 10 - Excellent. 367 out of 598 reviews" "
Rating 8 - Good. 191 out of 598 reviews" "
Rating 6 - Okay. 26 out of 598 reviews" "
Rating 4 - Poor. 9 out of 598 reviews" "
Rating 2 - Terrible. 5 out of 598 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite
Stayed 3 nights in Jan 2024
Response from Antonina on Feb 6, 2024
Dear Alexander, thank you for taking the time to leave your rating about CITYHOTEL! I wish you a wonderfull day and we will be glad to welcome you again in the nearest future. Kind regards, Antonina, Front office manager, CITYHOTEL

10/10 Excellent

Robert

Stayed 3 nights in Dec 2023
Response from Antonina Pashkelevych on Dec 18, 2023
Dear Robert, thank you for choosing CITYHOTEL! I wish you a wonderfull day and we will be glad to welcome you again. Best regards, Antonina Pashkelevych, Front Office Manager

10/10 Excellent

ANNA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Top-notch. This was one of the best hotels I stayed in the last thirty years. Perfect for a tired jet-lagged traveler or for a weekend get-away. Be sure to try their restaurant.
Stayed 1 night in May 2023
Response from Antonina on Jun 29, 2023
Dear Anna, thank you for taking the time to leave your rating about City Hotel! We wish you a wonderfull day and we will be glad to welcome you again in the nearest future. Kind regards, Antonina, Front office manager, City Hotel

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property in a good location.
Stayed 9 nights in Apr 2023

10/10 Excellent

LEONARD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fine
Stayed 5 nights in Apr 2023

10/10 Excellent

rajeev

Liked: Cleanliness, staff & service, property conditions & facilities
good hotel/value. The customer service starting from Sano and her team at the front desk is amazing. Will come back
Stayed 3 nights in Aug 2022

4/10 Poor

P

Liked: Cleanliness
Disliked: Staff & service
Misleading photos
Photos of the gym are outdated. It’s now a bunker. Hotel was not sympathetic to my request for partial refund. Didn’t really care. The overall vibe of the hotel is drab and the tiny room has a depressing view onto a tiny courtyard. I would not recommend.
Stayed 2 nights in Aug 2022

10/10 Excellent

Sparkle

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Slava Ukraini.
Stayed 1 night in Mar 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2022

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2022
Response from Valeria on Feb 20, 2022
Dear David! Thank you for choosing CITYHOTEL and for your review. We look forward to welcoming you again to meet your every preference and exceed your expectations! Kind regards, Valeria Vitvitskaya Guest Relation Manager

10/10 Excellent

Steven P.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff and facility provide a professional service and location; nothing was too difficult and individuals were on hand to offer advise and assistance when requested. I’ll definitely revisit the hotel in the future.
Stayed 2 nights in Feb 2022
Response from Valeria on Feb 10, 2022
Dear Steven! Thank you for choosing our CITYHOTEL! We are delighted to know that your stay with us was comfortable and pleasant. We will be glad to welcome you again! Kind rgards, Valeria Vitvitskaya

10/10 Excellent

Amar

Stayed 3 nights in Feb 2022
Response from Valeria on Feb 10, 2022
Dear Amar, Thank You for leaving a review. We are delighted to know that your stay was comfortable and pleasant! We will be glad to welcome you again! Kind regards, Valeria Vitvitskaya Guest Relation Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Outstanding
Excellent hotel, fantastic staff, great location
Stayed 2 nights in Feb 2022
Response from Valeria on Feb 8, 2022
Dear Robert, Thank you for choosing CITYHOTEL! We are delighted to know that your stay with us was comfortable and pleasant! We will be happy to welcome you again! Kind regards, Valeria Vitvitskaya Guest Relation Manager

10/10 Excellent

kamil ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2022

10/10 Excellent

Adnan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2021
Response from Guest Relation Manager, Valeria Vitvitskaya on Jan 11, 2022
Dear Mr.Adnan! We would like to thank You for Your review. We are glad that You highly appreciated service and facilities in our hotel. We are looking forward to welcome You again at our CITYHOTEL.

10/10 Excellent

JAMES Emory, Missoula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel near a key metro station and a short walk from points of interest. Staff were very friendly and helpful. Room service was excellent. It seemed the entire staff was English-speaking, and they were more than willing to help. I definitely recommend this hotel. It’s a beautiful property, but the great people were what really made the difference.
Stayed 11 nights in Dec 2021
Response from Konstantin Trofimov, Front Office Manager on Jan 4, 2022
Dear Mr. Emory, we would like to thank You for Your review. We are glad that You highly appreciated service and facilities in our hotel. But most of all we are thrilled to read that you found our personnel very good, friendly and helpful. We are looking forward to welcome You again at our CITYHOTEL.

4/10 Poor

Elroie

Stayed 1 night in Dec 2021
Response from Konstantin Trofimov, Front Office Manager on Dec 29, 2021
Dear Mr. Elroie, thank You for choosing CITYHOTEL and for Your feedback. We regret to learn that You were not satisfied with our hotel and apologize for any inconveniences. We really hope that upon Your next visit, we can meet and exceed Your expectations.

10/10 Excellent

Stephen

Stayed 1 night in Dec 2021
Response from Best regards, Yulia Lukoshyna, Guest Relation on Dec 20, 2021
Dear Mr Stephen, Thank you for your nice positive feedback. Looking forward to welcoming you back.

10/10 Excellent

olga

Stayed 6 nights in Nov 2021
Response from Best regards, Yulia Lukoshyna Guest Relation Manag on Dec 13, 2021
Dear Olga, Thank you for your top rank feedback at survey. We are so happy to greet and welcoming top rank guest in top rank hotel. Looking forward to seeing you soon.

8/10 Good

Tomasz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Yulia, Guest Relation Manager on Nov 9, 2021
Dear Mr Tomasz, Thank you for your feedback. We are looking forward to welcoming you back soon.

10/10 Excellent

Alex

Stayed 5 nights in Oct 2021

4/10 Poor

Mounes, Dubai

Disliked: Staff & service, amenities
in simple way: 1. I got food poisoned. Zero reaction of the hotel administration when I told them even a word "Sorry" 2. I extend my stay for 5 days, even I got confirmation to stay in same room, I surprised, they moved me to a room for disabled people which looks like hospital. But when I refuse it, they moved me to a normal room which were available at the beginning. 3. They claim to have parking :) For a 15 stories hotel - 8 parking places and 2 of them are occupied by hotel, this mean 1 parking place for each 16 rooms. 4. No destinations !! 5. Many thanks to staff especially to Mr. Andrey which forced me to move to another hotel.. I'm really enjoing now my trip.
Stayed 2 nights in Oct 2021
Response from Yulia Lukoshyna, Guest Relation on Nov 1, 2021
Dear Mr Mounes, Thank You for Your review about your stay at CITYHOTEL. We doing everything possible to improve the level of our service, thats why your advices are helping us. Its a pity I didnt meet you personally to welcoming you, but also I'm regret that I didnt receive from you feedback during your stay and didnt assist you because I wasnt informed about your sickness, we could arrange doctors visit or any help during your stay and you could feel the flair of hospitality. This is what we usually do and it confirm thousands of reviews over the internet. Please let me explain to you that we are fully booked those days thats why it is difficult to confirm the certain room or parking slots to the guests - it depents on our availability. But we are definitely trying to satisfy the guests needs, and we are trying to do our best. You are absolutely correct that unfortunately we dont have enough parking slots for all our valuable guests. Please note that are at the city center, and central areas are usually overcrowded, thats why our colleagues at Front Desk can recommend the places where guests can find the place for car. We are sincerely sorry that Your stay was not fully enjoyable. We do hope that we will have the opportunity of welcoming you back and providing you with better and more pleasant experience.

10/10 Excellent

christopher

Stayed 6 nights in Oct 2021

10/10 Excellent

Ash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Oct 2021

6/10 Okay

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Poor Restaurant Service
Other than their restaurant everything was great. As a single they would not seat me and when I tried to order room service from them they hung up on me. Plenty of good places to eat close by though.
Stayed 1 night in Oct 2021
Response from Yulia Lukoshyna, Guest Relation on Oct 26, 2021
Dear Mr. Christopher, Thank you for taking the time to review your stay with us. We strive towards 100% Guest satisfaction and your feedback is extremely important to us. I was disappointed to read that during your experience with our restaurant service we did not entirely meet your expectations. I would like to apologize and assure you that I have personally followed-up with the F&B Manager to look into this matter accordingly. I hope that we will have another opportunity to welcome you back and to show you that we can make it right. With best regards,

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Yulia, Guest Relation Manager on Oct 24, 2021
Dear Mr Christopher, Thank you for taking time to leave review. Looking forward to welcoming you back. Best regards,

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Guest Relation Manager, Yulia Lukoshina on Oct 20, 2021
Dear Derrick, Thank You for leaving a review. We are delighted to read You found everything perfect at CITYHOTEL, this is how we like to let our guests go, with a purely 100% positive experience. We look forward to welcome You back. Kind regards,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 18 nights in Sep 2021
Response from Yulia Lukoshyna, Guest Relation on Oct 14, 2021
Dear Mr William! Thank You very much for choosing CITYHOTEL as Your home during Your stay in Kyiv! We are happy to learn that You enjoyed staying with us. I hope to see You back again in our hotel in near future so we would have a chance to make Your stay wonderful again! Our aim is simple: to make our hotel Your favorite place to stay in Kiev. Best regards,

6/10 Okay

avi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms with the separate beds get small blankets and you have to use the bedspread so that you do not get cold at night .. The shower is really poor and barely water comes out under pressure and there is no shower door and it is very cold. Landscape of buildings under construction not as I thought not recommended Location with lots of traffic jams and lack of parking ..
Stayed 4 nights in Oct 2021
Response from Yulia Lukoshyna, Guest Relation on Oct 12, 2021
Dear Sir, Thank You very much for taking the time to share about Your recent experience at the CITYHOTEL. We sad to hear that you are not satisfied with blanket and shower. Please note that we are in historical center of Kyiv, and the central location of any capital has sometimes traffic jams. The parking is definitely small - we have 8 slots, thats why we are providing this service for free upon availability. Otherwise if you contact our reception desk we could check shower, set up an air condition or even change the room for better view, or to have different shower.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel
This hotel is superb, one of the best in Kiev I would say.
Stayed 7 nights in Sep 2021
Response from Konstantin Trofimov, Front Office Manager on Oct 8, 2021
Dear Mike, thank You very much for taking the time to share about Your recent experience at the CITYHOTEL. We are very happy to read that you enjoyed Your stay with us and we look forward to welcome You back soon!

8/10 Good

Khalil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, professional staff, clean rooms. Bed mattress too soft, hurt my back.
Stayed 2 nights in Sep 2021
Response from Yulia Lukoshyna, Guest Relation on Sep 22, 2021
Dear Khalil, Thank You for complimenting the professionalism of our teammembers, and evaluate our cleaning service. Otherwise I am sorry that You were not satisfied with our mattress. We understand that choice of a mattress is so important for our guest. That's why we chose only high quality sertified and patented mattresses by Lordflex, made from italian premium class materials. We look forward welcoming you again at CITYHOTEL.

10/10 Excellent

Ramadan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2021
Response from Yulia Lukoshyna, Guest Relation on Sep 21, 2021
Dear Mr Ramadan, Thank You for Your comments regarding Your stay at the CITYHOTEL. I am glad to read that You enjoyed Your experience with our team. We look forward welcoming you again at CITYHOTEL.

10/10 Excellent

Miriam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Yulia Lukoshyna, Guest Relation on Sep 21, 2021
Dear Ms Miriam, Thank You very much for taking the time to share about Your recent experience at the CITYHOTEL. We are very happy to read that you enjoyed Your stay with us and we look forward to welcome You back soon!

10/10 Excellent

Liselotte Vinde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
Fantastic location and a ery nice upper class hotel Very service minded
Stayed 2 nights in Sep 2021
Response from Yulia, Guest Relation Manager on Sep 18, 2021
Dear Liselotte, Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. Please let us know what we can do for you in the future. We are here for you anytime.

8/10 Good

Nidal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good Stay
Room was really small and had no view, can't say its the has the best quality/price ratio. The gym was surprisingly much better than expected, and has almost everything you need. Location is super.
Stayed 4 nights in Sep 2021
Response from Yulia, Guest Relation Manager on Sep 14, 2021
Dear Mr.Nidal, Thank You for taking the time to share Your recent experience on Hotels.com. It is always a pleasure to receive a good feedback. Please accept our sincere apologies that the room youve booked didnt meet your expectations. Let me clarify, that the room size youve booked is 28 sq m. If you need bigger size of the room wecan offer Superior room (31 sq m), also we have rooms with separated bedroom: Studio (44 sq m), or Junior Suite (54 sq m). Kindly note that the rates are the average nightly amont the 4* hotel located in center of Kyiv. We look forward welcoming you again at CITYHOTEL.

10/10 Excellent

Rayan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an excellent stay in Kyiv. The staff is really supportive, especially Ms Lina in the reception.
Stayed 2 nights in Sep 2021
Response from Best Regards, Yuliia Lukoshyna Guest Relation on Sep 8, 2021
Dear Rayan, Thank you for choosing CITYHOTEL and for Your feedback! We are glad that you appreciated our service. Special thanks for your assessment of staff quality. Comments like yours inspire our Team members to work with even better enthusiasm and more efficiently! We would be very happy to welcome you back in CITYHOTEL!

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2021
Response from Guest Relation Manager. Yuliia Lukoshyna on Sep 2, 2021
Dear Steve, We would like to thank You for Your positive review. We are glad that You highly appreciated service and facilities in our hotel. We are looking forward to welcome You again at our CITYHOTEL.

10/10 Excellent

Janko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and superb service.
Great location and very helpul staff. Within walking distance to the historical city centre. Our request for late check out was answered without hesitation. I ordered a light dinner (bruchetta, salad) from room service menu: great food, high quality and very quick service. Lots of healty options for breakfast. Definitely a default choice for the next trip to Kiev.
Stayed 1 night in Aug 2021
Response from Best Regards, Yuliia Lukoshyna Guest Relation on Aug 30, 2021
Dear Janko, Thank you very much for your nice feedback about stay in CITYHOTEL. It's so nice to hear that you liked your stay, you were satisfied by our room service, breakfast, and that you liked location. Looking forward to welcoming you back.

4/10 Poor

Fedele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It is alright but dull and overpriced in its category. Importantly, no recognition of Expedia VIP programme.
Stayed 3 nights in Aug 2021
Response from Best Regards, Yuliia Lukoshyna Guest Relation on Sep 2, 2021
Dear Mr. Fedele, Dear Mr Fedele, Thank You for taking the time to review our hotel. We are glad that You appreciated location and facilities in our hotel. Therefore, I would like to note that our rates are average of four-star hotels in Kyiv city center. And please note that we do appreciate and recognize our VIP guests from Expedia. For our VIPs we are always providing complimentary SPA service or amenities instead. We can provide free upgrade to the next room category upon availability of these rooms or free late check-out till 3 pm. Please contact me upon your next arrival, I would like to personally look after You, and restore Your faith in our hotel. We are looking forward to welcome You again at our CITYHOTEL.

10/10 Excellent

Gilbert

Stayed 2 nights in Aug 2021
Response from Yulia Lukoshyna, Guest Relation on Sep 17, 2021
Dear Mr Gilbert, Thank You very much for such great feedback! We are very happy to know that You enjoyed Your stay with us and that we could meet Your expectations. We are looking forward welcoming You back very soon and wish you all the best!

10/10 Excellent

Tetiana

Stayed 1 night in Aug 2021

10/10 Excellent

Olha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Guest Relation Manager, Yulia Lukoshina on Aug 16, 2021
Dear Olga, Many thanks for taking the time to leave Your review of Your recent visit to the CITYHOTEL. We enjoyed reading about the excellent service You received and that Your overall experience in our property was wonderful. We are looking forward to welcome You again at CITYHOTEL.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and professional, especially the receptionists. The room was great, and the location of the hotel could not be better.
Stayed 7 nights in Jul 2021
Response from Konstantin Trofimov Front Office Manager on Aug 11, 2021
Dear Guest, I am delighted to read Your kind words, thank You very much for sharing Your review with us. I am glad to hear that You found the staff so friendly and helpful! We are looking forward to welcome You again at our CITYHOTEL.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from Yulia, Guest Relation Manager on Sep 16, 2021
Dear Mark, Many thanks for taking the time to leave Your review of Your recent visit to the CITYHOTEL. We enjoyed to see that Your overall experience in our property was wonderful. We are looking forward to welcome You again at CITYHOTEL.

10/10 Excellent

Irina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Guest Relation Manager, Yulia Lukoshina on Aug 10, 2021
Dear Irina, Thank You for taking the time to share Your recent experience on hotels.com. It is always a pleasure to receive positive feedback. We look forward welcoming you again at CITYHOTEL.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsatisfied
Cityhotel will try its best to find anything on you to charge you huge fees. Try to avoid this hotel at any cost, there are many other better options than this.
Stayed 7 nights in Jul 2021
Response from Konstantin Trofimov Front Office Manager on Jul 27, 2021
Dear Guest, thank You for choosing CITYHOTEL and for feedback. We sincerely apologize for the inconvenience that you have experienced with us. However, in any hotel around the world Guest is in charge for any damage caused to the hotel facilities.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at this hotel many times over years, never did they offer any upgrades or mentioned vip status, Food room service only works till 10pm instead of 24/7 as it used to be, breakfast variety is more limited, one slow coffee machine makes people stay in line for a cup of coffee
Stayed 3 nights in Jul 2021
Response from Konstantin Trofimov Front Office Manager on Jul 26, 2021
Dear Geust, thank you very much for reviewing Your experience at CITYHOTEL. We will take into consideration all Your comments. We are looking forward to welcome You again at our CITYHOTEL.

2/10 Terrible

ABDULRHMAN

Stayed 4 nights in Jul 2021

10/10 Excellent

Roman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CITYHOTEL great choice for business travel in Kyiv
I stayed at this hotel a number of times and it is always great experience. The team is very helpful and professional. Very central location, and without major traffic jack as others in the center.
Stayed 2 nights in Jul 2021
Response from Konstantin Trofimov Front Office Manager on Jul 22, 2021
Dear Roman, thank You for choosing CITYHOTEL and for Your kind feedback. We sincerely hope that on Your next visit to Kiev You will stay at CITYHOTEL again!