Bar (on property)

Reviews of Copthorne Hotel Slough Windsor

4 out of 5
Copthorne Hotel Slough Windsor
Cippenham Lane, Slough, England

Reviews

7.6

Good

Rating 10 - Excellent. 348 out of 1003 reviews" "
Rating 8 - Good. 307 out of 1003 reviews" "
Rating 6 - Okay. 187 out of 1003 reviews" "
Rating 4 - Poor. 82 out of 1003 reviews" "
Rating 2 - Terrible. 79 out of 1003 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Steven

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The hotel is very old, clean enough but the evening meal & breakfast offering is limited.
Stayed 2 nights in Mar 2024
Response from maggie on Mar 25, 2024
Dear StevenThank you so much for your review. Please accept our apologies that you were not impressed with our food offering. I have forwarded your comments on to our Head Chef for his urgent attention and hope that we might have the chance to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

8/10 Good

Lewis Osu, Warri

Liked: Cleanliness, staff & service, property conditions & facilities
The ambience
Stayed 2 nights in Mar 2024
Response from maggie on Mar 25, 2024
Dear LewisThank you so much for your review. I hope that we might have the chance to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

10/10 Excellent

PAUL, Windsor

Stayed 1 night in Mar 2024
Response from maggie on Mar 18, 2024
Dear PaulThank you so much for that great 5 star rating.We will all look forward to your return, you will be very welcome indeed.With kind regardsMaggieGuest Services Executive

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very awkward access for parking. Damaged my camper can roof due to poor height signage. Initial height restriction does not match internal structure of car park. And external overflow car park is jot well signed and looks like it is just for commercial vehicles. Reception was helpful but this will not compensate for cost of repair.
Stayed 1 night in Mar 2024
Response from maggie on Mar 18, 2024
Dear AnthonyThank you so much for your feedback but I was so sorry to hear that your camper van was damaged. There is a nudge bar at the entrance to the car park clearly stressing the height clearance throughout the car park, I am so sorry if you did not notice it, there are several other references also - I was pleased to hear that my colleagues were helpful but of course you are right, it does not help with the cost of repair.We will all look forward to your return - please let me know should this be the case, you will be very welcome indeed.With kind regardsMaggieGuest Services Executive

10/10 Excellent

Shahidul

Liked: Cleanliness, staff & service, property conditions & facilities
Truly a gem in Slough, amazing service, quality and super helpful staff.
Stayed 1 night in Mar 2024
Response from maggie on Mar 13, 2024
Dear ShahidulThank you so much for all those lovely stars and your kind and positive review which hopefully means that you will come back and stay with us again, you will be very welcome indeed.With kind regards and our best wishesMaggieGuest Services Executive

6/10 Okay

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from maggie on Mar 18, 2024
Dear RogerThank you so much for your rating.I do hope that you will come and stay with us again - you will be very welcome indeed.With kind regardsMaggieGuest Services Executive

4/10 Poor

Mark

Travelled with partner
Liked: Cleanliness
The lifts were out of order for first couple of days. When booking no one bothered to tell us this. Car parking is £10 a day and car park is very tight to manoeuvre in. Again when booking these facts were not highly visible. Hotel is looking dated now.
Stayed 5 nights in Feb 2024
Response from maggie on Feb 26, 2024
Dear MarkThank you for your feedback. We have been undergoing a refurbishment of our lifts, cabins and switchgear for the last few weeks, one lift at a time. Just when we were to be handed back the first lift, the second one broke down, we had no warning whatsoever and managed the situation as well as possible, escorting guests up and down using our service lift when needed. I am so sorry that you were affected, all is fixed now happily and our new lift looks amazing - too late for you I know.I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

8/10 Good

Jeff

Business traveller
Liked: Amenities, property conditions & facilities
Location, close to M4 and Slough
Stayed 3 nights in Jan 2024
Response from maggie on Feb 6, 2024
Dear JeffThank you for your feedback. I do hope that we will have the opportunity to welcome you backWith kind regards and our very best wishesMaggieGuest Services Executive

8/10 Good

Abdullah

Stayed 27 nights in Dec 2023
Response from maggie on Jan 30, 2024
Dear AbdullahThank you for your feedback. I do hope that you might return, you will be very welcome.With kind regards and our best wishesMaggieGuest Services Executive

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfectly situated close to the motor way and close to Windsor .We were greeted by two very friendly receptionist that booked us in to our room .The suite was very clean with plenty of space. We found all the staff very professional and friendly thought our stay . Will defiantly recommend this hotel
Stayed 2 nights in Jan 2024
Response from maggie on Jan 23, 2024
Dear PaulThank you for your kind feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

8/10 Good

Trevor

Stayed 1 night in Jan 2024
Response from maggie on Jan 23, 2024
Dear TrevorThank you for your feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

8/10 Good

Susan

Travelled with partner
It was nice. Undergoing some needed maintenance. Bar restaurant area were cold. I don’t like to eat in a coat. But rooms were warm and though it needs some updating they appear to be working on that. I would stay again. Staff were excellent
Stayed 6 nights in Jan 2024
Response from maggie on Jan 23, 2024
Dear SusanThank you for your kind feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

8/10 Good

Dawn

Stayed 1 night in Jan 2024

8/10 Good

Sanjiv

Liked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from maggie on Feb 8, 2024
Dear SanjivThank you so much for your feedback I do hope that we will have the opportunity to welcome you backWith kind regards and our best wishesMaggieGuest Services Executive

8/10 Good

caydyn

Liked: Cleanliness, staff & service, amenities
The renovations being done above the room were incredibly loud and sounded like someone was drilling in my room
Stayed 2 nights in Dec 2023
Response from maggie on Jan 9, 2024
Dear CaydynThank you for your feedback - so sorry to hear that you were disturbed by the contractors as we replace one of our lift cabins and workingsI do hope that you will come back and stay with us again - you will be very welcome indeed.With kind regards and our best wishesMaggieGuest Services Executive

8/10 Good

Colin

Stayed 2 nights in Dec 2023
Response from maggie on Jan 24, 2024
Dear ColinThank you for your feedback Do hope that we will have the opportunity to welcome you backWith kind regardsMaggieGuest Services Executive

10/10 Excellent

Youssef

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
My first choice
I enjoy my stay very much. Everything was perfect.
Stayed 5 nights in Dec 2023
Response from maggie on Feb 8, 2024
Dear YoussefThank you so much for your feedback I do hope that we will have the opportunity to welcome you backWith kind regards and our best wishesMaggieGuest Services Executive

10/10 Excellent

Saima

Stayed 1 night in Dec 2023
Response from maggie on Jan 24, 2024
Dear SaimaThank you for your feedback Do hope that we will have the opportunity to welcome you backWith kind regardsMaggieGuest Services Executive

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from maggie on Jan 23, 2024
Dear PaulThank you for your kind feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

2/10 Terrible

James

Stayed 2 nights in Dec 2023
Response from maggie on Jan 24, 2024
Dear JamesThank you for your feedback Do hope that we will have the opportunity to welcome you backWith kind regardsMaggieGuest Services Executive

6/10 Okay

Magnus

Stayed 3 nights in Dec 2023
Response from maggie on Jan 24, 2024
Dear MagnusThank you for your feedback Do hope that we will have the opportunity to welcome you backWith kind regardsMaggieGuest Services Executive

6/10 Okay

Ross

Business traveller
Disliked: Staff & service
Extra charges
Hotel is okay but you have to pay for the gym (£6) and parking (£10). Neither charges are shown anywhere until after the booking is made. Playlist in the bar was constant Christmas ballads which made for a strange atmosphere.
Stayed 1 night in Dec 2023
Response from maggie on Dec 20, 2023
Dear RossThank you for your feedback. I do hope that we will have the opportunity to welcome you back and in the meantime, seasons greetings from all of us here at the Copthorne.Kind regardsMaggieCustomer Services Executive

10/10 Excellent

Islam

Stayed 1 night in Dec 2023
Response from maggie on Dec 20, 2023
Dear IslamThank you for your feedback. I do hope that we will have the opportunity to welcome you back and in the meantime, seasons greetings from all of us here at the Copthorne.Kind regardsMaggieCustomer Services Executive

10/10 Excellent

John

Stayed 5 nights in Dec 2023
Response from maggie on Dec 20, 2023
Dear JohnThank you for your feedback. I do hope that we will have the opportunity to welcome you back and in the meantime, seasons greetings from all of us here at the Copthorne.Kind regardsMaggieCustomer Services Executive

8/10 Good

Irene

Liked: Staff & service
The hotel is conveniently situated close to Heathrow Airport , comfortable with courteous and attentive staff. I would recommend staying here especially if you’re traveling
Stayed 1 night in Dec 2023
Response from maggie on Dec 20, 2023
Dear IreneThank you for your feedback. I do hope that we will have the opportunity to welcome you back and in the meantime, seasons greetings from all of us here at the Copthorne.Kind regardsMaggieCustomer Services Executive

8/10 Good

Cortland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from maggie on Dec 20, 2023
Dear CortlandThank you for your feedback. I do hope that we will have the opportunity to welcome you back and in the meantime, seasons greetings from all of us here at the Copthorne.Kind regardsMaggieCustomer Services Executive

4/10 Poor

Robert

Stayed 1 night in Dec 2023
Response from maggie on Dec 14, 2023
Dear RobertThank you for your feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggie Guest Services Executive

10/10 Excellent

Joanne

Stayed 1 night in Dec 2023
Response from maggie on Dec 14, 2023
Dear JoanneThank you for your feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggie Guest Services Executive

8/10 Good

Ian

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from maggie on Dec 8, 2023
Dear IanThank you so much for your feedback. I do hope that you will come back and stay with us again, you will be very welcome.With kind regardsMaggieGuest Services Executive

4/10 Poor

S.

Stayed 3 nights in Dec 2023
Response from maggie on Dec 14, 2023
Dear SThank you for your feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggie Guest Services Executive

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from maggie on Dec 8, 2023
Dear DanielThank you so much for your feedback. I do hope that you will come back and stay with us again, you will be very welcome.With kind regardsMaggieGuest Services Executive

6/10 Okay

anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
One night layover
Disappointed bar and restaurant shut early even to residents, although they did serve us one drink even though they had cashed up. Room very nice and well appointed, clean.
Stayed 1 night in Dec 2023
Response from maggie on Dec 7, 2023
Dear AnthonyThank you for your feedback - I do hope that we might have the opportunity to welcome you back.With kind regards and our very best wishesMaggieGuest Services Executive

10/10 Excellent

Lionel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from maggie on Dec 5, 2023
Dear LionelThank you so much for your feedback. I do hope that you will return, you will be very welcome indeed.With kindest regardsMaggieGuest Services Executive

8/10 Good

Mike

Stayed 2 nights in Dec 2023
Response from maggie on Dec 5, 2023
Dear MikeThank you for your feedback.I do hope that you might come and stay with us again - you will be very welcome indeed.With kind regardsMaggieGuest Services Executive

10/10 Excellent

Shalabh

Business traveller
Stayed 1 night in Nov 2023
Response from maggie on Dec 5, 2023
Dear ShalabhThank you so much for your feedback. I do hope that you will return, you will be very welcome indeed.With kindest regardsMaggieGuest Services Executive

8/10 Good

Tatiana

Stayed 1 night in Nov 2023
Response from maggie on Jan 24, 2024
Dear TatianaThank you for your feedback Do hope that we will have the opportunity to welcome you backWith kind regardsMaggieGuest Services Executive

6/10 Okay

Graham

Liked: Staff & service
it was OK good location next to M4
Stayed 1 night in Nov 2023
Response from maggie on Nov 30, 2023
Dear GrahamThank you so much for your feedback. I do hope that you might return, you will be very welcome indeed.With kind regardsMaggieGuest Services Executive

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Easy to Check in very clean…..
Stayed 1 night in Nov 2023
Response from maggie on Nov 28, 2023
Dear MariaThank you for your feedback. I do hope that you might come and stay with us again, you will be very welcome indeed.With kind regardsMaggieGuest Services Executive

10/10 Excellent

John

Stayed 2 nights in Nov 2023

10/10 Excellent

Zenab

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 3 nights in Nov 2023
Response from maggie on Nov 28, 2023
Dear ZenabThank you for your feedback. I do hope that you might come and stay with us again, you will be very welcome indeed.With kind regardsMaggieGuest Services Executive

4/10 Poor

James

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Staff was rude and arrogant. Charge for early check in and to use the pool (plus timed pool use that is shared with public swim lessons).
Stayed 1 night in Nov 2023
Response from maggie on Nov 29, 2023
Dear JamesThank you for your feedback. Please accept our apologies for the issues that meant you did not enjoy your stay with us on this occasion.I do hope that we will have the opportunity to welcome you back - please let me know should this be the case.With kind regardsMaggieGuest Services Executive

10/10 Excellent

Paul

Stayed 2 nights in Nov 2023
Response from maggie on Dec 20, 2023
Dear PaulThank you for your feedback. I do hope that we will have the opportunity to welcome you back and in the meantime, seasons greetings from all of us here at the Copthorne.Kind regardsMaggieCustomer Services Executive

6/10 Okay

steve

Stayed 3 nights in Nov 2023
Response from maggie on Dec 14, 2023
Dear SteveThank you for your feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggie Guest Services Executive

8/10 Good

hannah

Stayed 1 night in Nov 2023
Response from maggie on Nov 24, 2023
Dear HannahThank you for your feedback. I do hope that we will have the opportunity to welcome you back - you will be very welcome indeed.With kind regardsMaggieGuest Services Executive

10/10 Excellent

Dave

Stayed 1 night in Nov 2023
Response from maggie on Nov 21, 2023
Dear DaveThank you for your feedback I do hope that you will return, you will be very welcome indeedWith kind regardsMaggieGuest Services Executive

10/10 Excellent

Susan

Stayed 1 night in Nov 2023
Response from maggie on Nov 20, 2023
Dear SusanThank you for your feedback.I do hope that you will return and stay with us again, you will be very welcomeKind regardsMaggieGuest Services Executive

4/10 Poor

duncan

Stayed 1 night in Nov 2023
Response from maggie on Nov 21, 2023
Dear DuncanThank you for your feedback I do hope that you will return, you will be very welcome indeedWith kind regardsMaggieGuest Services Executive

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023
Response from maggie on Nov 21, 2023
Dear TravelerThank you for your feedback I do hope that you will return, you will be very welcome indeedWith kind regardsMaggieGuest Services Executive

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
60th Birthday Weekend
It was a great location for us having an event in Windsor. Hotel areas including rooms were very spacious. Lounge, bar area and service was vey good. We dined in the Indian restaurant one evening. Food was enjoyable, not the best Indian food but easy when staying at the hotel. Prices were reasonable. Spa, pool area was very good. Only negative is £10 per night charges to park your car. Hotel fee should cover this when car park is on site
Stayed 2 nights in Nov 2023
Response from maggie on Nov 17, 2023
Dear SusanThank you for your feedback - I do hope that you will return, you will be very welcomeWith kind regardsMaggieGuest Services Executive

4/10 Poor

paul

Stayed 1 night in Nov 2023
Response from maggie on Nov 17, 2023
Dear PaulThank you for your feedback - I do hope that you will return, you will be very welcomeWith kind regardsMaggieGuest Services Executive