All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 418 out of 514 reviews" "
10 - Excellent
418
Rating 8 - Good. 74 out of 514 reviews" "
8 - Good
74
Rating 6 - Okay. 14 out of 514 reviews" "
6 - Okay
14
Rating 4 - Poor. 6 out of 514 reviews" "
4 - Poor
6
Rating 2 - Terrible. 2 out of 514 reviews" "
2 - Terrible
2
9.8/10
Cleanliness
9.6/10
Staff & service
9.6/10
Amenities
9.6/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
6/10 Okay
SungMin
Business traveller
Aug 30, 2022
Liked: Cleanliness
They are being bombed so don't know what its really like, but i oaid a lot to stay in a gotel where it was hard to get intk parking, find the person to check in and most of the facilities where closed. Should have been half the price i paid.
Very conveniently located. Comfortable rooms. Friendly staff.
Ezrah
Stayed 2 nights in Nov 2021
Response from Kind regards, Olena Tolsta Guest Relation Manager on Nov 19, 2021
Dear Ezrah! Thank You for choosing Kharkiv Palace Hotel! Your feedback is very important for us. Let me please thank You on behalf of our team for Your kind words regarding staff service. We are also delighted to know that the hotel's location was convenient for Your tourists and business goal. We are always happy to welcoming you and do our best to make sure Your stay is comfortable. Hope to see You soon within the walls of Kharkiv Palace Hotel!
One of the best hotels I ever stayed in. Contemporary, excellent service, convenient location
Leonid
Stayed 7 nights in Oct 2021
Response from Kind regards, Olena Tolsta Guest Relation Manager on Nov 8, 2021
Dear Leonid! Thank you for choosing Kharkiv Palace Hotel for your stay! We highly appreciate your feedback. It was our pleasure to welcoming you and we were delighted to know your expectations were properly met at many aspects and the location of the hotel was satisfying for your trip goals. Thank you one more time for your fantastic comments. Our entire team looking forward to welcome you back soon!
Response from Kind regards, Olena Tolsta Guest Relation Manager on Oct 23, 2021
Dear Tareq! Thank you for choosing "Kharkiv Palace Hotel" and rating us so high! We are happy that you enjoyed your experience of our hotel. We sincerely do hope that we would have the opportunity of welcoming you back again as our guest.
We had an amazing time at this hotel!!! The room is spacious, clean and equipped with all the things you need for comfortable staying. The bed is huge and soft. Amazing room service with good prices and excellent service! The only drawback is that you can’t control the temperature inside the room instead you need to call to the receptionist and ask to lower or higher air conditioner.
Jeny
Stayed 4 nights in Oct 2021
Response from Kind regards, Olena Tolsta Guest Relation Manager on Oct 22, 2021
Dear Jeny! Thank you for choosing Kharkiv Palace Hotel for your stay in Kharkiv. We were enjoying welcoming you and very happy to know that you highly rated and mentioned most of the aspects of your stay. The most important for us is to provide a high quality service wich meets your individual needs and helps to make your visit to the city pleasant and full of good impressions. Thank you for your trust and your choice of our hotel! We hope to welcoming you in the future and take a superior care of your comfort again!
Response from Kind regards, Olena Tolsta Guest Relation Manager on Oct 18, 2021
Dear Guest! Thank you for taking the time to provide us with feedback of your recent stay and we sincerely do hope that we would have the opportunity of welcoming you back again as our guest.
Response from Kind regards, Olena Tolsta Guest Relation Manager on Oct 7, 2021
Dear Athanasia! On behalf of all our team thank you for choosing "Kharkiv Palace Hotel" and your fantastic feedback! We are very pleased to know you had a great stay with us and hope to welcome you again on Your next visit to Kharkiv.
Clean, professional, friendly, top class service from hotel employee's.
robert
Stayed 5 nights in Sep 2021
Response from Kind regards, Olena Tolsta Guest Relation Manager on Sep 15, 2021
Dear Guest! Thank you for choosing Kharkiv Palace Hotel for your stay and leaving such a positive feedback! Special thanks for all of the positive moments mentioned in your review about our staff.
We sincerely hope to welcome you again on your next visit at Kharkiv Palace Hotel!
What a fabulous hotel! We were so comfortable. Breakfast was delicious. Staff very friendly and helpful. We will be back.
Curtis
Stayed 2 nights in Sep 2021
Response from Kind regards, Olena Tolsta Guest Relation Manager on Sep 15, 2021
Dear Guest! Thank you for choosing Kharkiv Palace Hotel and for your feedback. We are happy that you enjoy the level of our services. Special thanks for all of the positive moments mentioned in your review about our staff.We will be glad to see you again in Kharkiv Palace Hotel!
Best hotel in Kharkiv, period. Service is top-notch.
Dmitry
Stayed 4 nights in Jun 2021
Response from Front Office Manager on Jul 8, 2021
Dear Dmitriy,
Thank you for the nice feedback. It is a great pleasure to receive such a high rating from our guests!
Hope to see you soon back at Kharkiv Palace Hotel.
Kind regards,
Alina Kononenko
Front Office Manager
10/10 Excellent
Verified traveller
Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Considering the Corona Regime and forced Lock down, the stay was excellent. Only Breakfast was possible to get at the restaurant and room service, of cpourse. The Lounge bar on the roof and all restaurants were closed as well as the Spa, gym and poool.
Peter
Stayed 2 nights in Apr 2021
Response from Daria Svechkaryova, Guest Relation Manager on Apr 27, 2021
Dear Peter,
On behalf of the Management of Kharkiv Palace Hotel I'd like to thank you for sharing with us your impressions.
We're so pleased to find out all the facilities fulfill your expectations.
All our team will be absolutely delighted to have a chance to welcome you back. Always welcome to Kharkiv Palace!
The staff and service at this hotel was fantastic. I was truly amazed.
Verified traveller
Stayed 5 nights in Mar 2021
Response from Daria Svechkaryova, Guest Relation Manager on Mar 11, 2021
Dear Guest,
Thank you for your kind feedback. We are delighted to know that you have had an enjoyable stay with us. Please do not hesitate to visit Kharkiv Palace Hotel in the near future!
The suite was amazing. Lots of space. Heated floors. Warm towels. Staff was amazing. Great food.
Eddie
Stayed 2 nights in Dec 2020
Response from Daria Svechkaryova, Guest Relation Manager on Jan 5, 2021
Dear Eddie,
On behalf of management of Kharkiv Palace Hotel I would like to thank you for sharing with your impressions after staying in our hotel.
We are so pleased to find out you enjoyed your staying and all the facilities provide your expectation.
All our team will be absolutely delighted to have a chance to welcome you again and present you the highest level of hospitality we are always aiming for!
The Staff was the best part of my stay, Everyone and Everything was wonderful in my Opinion! Can there be something Better? We all can improve as Human beings, However, Food was good, Gym good, Massages excellent, bed wonderful, quiet rooms, Ect!!!
Verified traveller
Stayed 12 nights in Dec 2020
Response from Daria Svechkaryova, Guest Relation Manager on Jan 5, 2021
Dear Guest,
On behalf of all our team I would like to thank you for your inspiring review. We are so pleased to know you have had an enjoyable stay with us. Hope to welcome you back soon and provide you with the highest level of hospitality. See you soon in Kharkiv Palace Hotel!
8/10 Good
Verified traveller
Sep 21, 2020
Liked: Cleanliness, staff & service, amenities
This is the best hotel in Kharkiv.
It has a spacious modern feel and we enjoyed our stay. Breakfast was great.
Verified traveller
Stayed 1 night in Sep 2020
Response from Front Office Manager on Sep 21, 2020
Dear Guest, thank you for the feedback and such nice comments about breakfast. Hope to have the opportunity to welcome you back soon.
Kind regards,
Alina Kononenko
Front Office Manager
The staff were very friendly, spoke English in case your Russian isn't good. Free bottled water in the rooms, it's not recommended to drink or brush teeth etc with the tap water. Perfect place in Kharkiv, within walking distance of the town center and the best parks.
My only complaint is that you can;t book room service in English. the 3 times I tried the phone was put down on me. I advised the reception and the management but it didn't change a thing.
Otherwise I would highly recommend this Hotel and would gladly stay there again.
Neil
Stayed 9 nights in Aug 2020
Response from Daria Svechkaryova, Guest Relation Manager on Sep 14, 2020
Dear Neil,
Thank you for finding time and share with us your impressions. Our team is happy to know you enjoyed your stay in Kharkiv Palace Hotel. We're particularly grateful for your high appreciation of the service. Also, we've taken on board your comment regarding English speaking - it has been passed to Room service Manager. Hope we will have a chance to greet you again in our hotel and provide you with the highest level of hospitality. Welcome back!
6/10 Okay
Taras
Travelled with group
Aug 31, 2020
Taras
Stayed 1 night in Aug 2020
Response from Front Office Manager on Sep 1, 2020
Уважаемый Тарас,
Благодарим, что были гостем Харьков Палас Отеля. Очень жаль, что мы не смогли получить от Вас более высокой оценки, но искренне надеемся, что в Ваш следующий визит проживание будет наполнено только положительными эмоциями.
С уважением,
Команда Харьков Палас Отеля.
10/10 Excellent
Verified traveller
Aug 27, 2020
Verified traveller
Stayed 3 nights in Aug 2020
Response from Front Office Manager on Aug 30, 2020
Dear Guest,
Thank you for being the guest of Khrakiv Palace Hotel.
We do hope you enjoyed everything. Looking forward to welcome you back.
Kind regards,
Team of Kharkiv Palace Hotel.
This hotel is truly a 5 star hotel on all counts. The lobby and Hyatt style atrium elevators are stunning. Covid security measures are well observed.
The very profesional Concierge Alexander was especially helpful in organizing our trip to Turkey and restaurant waiter Ivan in restaurant very attentive.
Reception staff without exception always helpful and cheerful.
Highly recommended!!!!
RICHARD BRUCE
Stayed 1 night in Aug 2020
Response from Daria Svechkaryova, Guest Relation Manager on Aug 27, 2020
Dear Mr. Simmonds,
Thank you for finding time and share with us your impressions. Our team is happy to know you enjoyed your stay in Kharkiv Palace Hotel. We're particularly grateful for your high appreciation of the service and personnel. Hope to see you soon in the near future!
Have stayed here multiple times. Always very clean and good service. Notably some items on restaurant menus were not available and Skybar closed last 2 days of my trip. Left a package with concierge to be picked up by a friend, the day I left. It was thrown away.
GEORGE L
Stayed 2 nights in Mar 2020
Response from Daria Svechkaryova, Guest Relation Manager on Mar 13, 2020
Dear Mr. Anderson,
On behalf of the Management of Kharkiv Palace Hotel I would like to thank you for being our guest. It's a pleasure to know you've had an enjoyable stay with us. The package you left actually was disposed, since it contained foodstuff (chips).
We will be happy to host you again and provide you with the highest level of hospitality. Looking forward for your next visit!
Response from Daria Svechkaryova, Guest Relation Manager on Mar 10, 2020
Dear Guest! We appreciate your positive feedback about our hotel.
Kind regards,
Daria Svechkaryova
Guest Relation Manager
6/10 Okay
Verified traveller
Feb 24, 2020
Verified traveller
Stayed 1 night in Feb 2020
Response from Front Office Manager on Feb 24, 2020
Dear guest, thank you for sharing your time to rate us. As I may see that something during you stay did not correspond to your expectations. We would appreciate so much if you could give us any details of what caused such impressions for us to improve the service and to make your next stay more enjoyable.
Thank you in advance,
Kind regards,
Alina Kononenko
Front Office Manager
Everything is good,service,room,quality of food at breakfast.But one disappointing -quality of sparkling wine on the breakfast,it was cheapest local one,named Shabo brut-strange budget level for such 5 star hotel
Lesya
Stayed 1 night in Feb 2020
Response from Front Office Manager on Feb 17, 2020
Dear Guest! Thank you for sharing your time and for giving us the comments about your stay. It is so nice that you enjoyed being our guest. And special gratitude for the recommendation — we will pass them to our management to improve ourselves in the future. Hope during your nearest trips you will choose Kharkiv Palace Hotel to stay again.
Kind regards,
Alina Kononenko
Front Office Manager
I was reminded of some of the beautiful properties you find in Hawaii. (Except without the fish.)
Ray
Stayed 2 nights in Feb 2020
Response from Front Office Manager on Feb 17, 2020
Dear Guest! What a nice thing to read such positive and kind feedbacks — it is appreciated so much. It is so pleasant to hear you enjoyed staying in Kharkiv Palace Hotel. Looking forward to welcoming you back!
Kind regards,
Alina Kononenko
Front Office Manager
This was an excellent stay. The hotel is lovely, staff and so helpful and kind and the breakfast is fantastic. Next time I am in Kharkiv I will be staying here for sure.
Lulu
Stayed 3 nights in Feb 2020
Response from Front Office Manager on Feb 17, 2020
Dear Guest! Thank you so much for such a kind feedback, that is valued so much when the guests writing about our team as that means that we have coped with the main our aim — hospitality. Will be delighted to meet you again in Kharkiv Palace Hotel.
Kind regards,
Alina Kononenko
Front Office Manager
Nice place, central, good 4 star hotel, sky bar expensive without justification, need to direct staff more Re customer relations and smiling
Verified traveller
Stayed 2 nights in Jan 2020
Response from Daria Svechkaryova, Guest Relation Manager on Jan 29, 2020
Dear Guest,
On behalf of the management of Kharkiv Palace Hotel I would like to thank you for your choice. I'm pleased to know you've had a good overall impression after staying in our hotel. We appreciate your honest and frank feedback concerning the quality of service. Despite of it, I do hope we will have a chance to welcome you back to Kharkiv Palace Hotel. See you soon!
Excellent central location to the city with very good facilities within the hotel. My fourth visit to the hotel and I will be staying there again soon.
Verified traveller
Stayed 3 nights in Jan 2020
Response from Daria Svechkaryova, Guest Relation Manager on Jan 23, 2020
Dear Guest,
We appreciate your fantastic review. Thank you for your kind words and high praise. Hoping to see you soon again in Kharkiv Palace Hotel!
6/10 Okay
Jackie, New York
Business traveller, Travelled with partner
Jan 16, 2020
No it was less than anticipated not at all would be better if the stars would be assigned correctly
Jackie
Stayed 1 night in Jan 2020
Response from Guest Relation Manager on Jan 17, 2020
Dear Jackie,
We are very disappointed to know that you found our service to be below your standards. We would like to know more. Please email us so our Hotel Manager can discuss your issues personally.
Kind regards,
Daria Svechkaryova
Guest Relation Manager
Amazing hotel, great staff, top notch amenities and great service.
Anton
Stayed 8 nights in Dec 2019
Response from Guest Relation Manager on Jan 8, 2020
Dear Anton,
On behalf of all our team I would like to thank you for fantastic review. Your compliment - our best reward. We do hope we will have a chance to welcome you back to Kharkiv Palace Hotel!
Kind regards,
Daria Svechkaryova
Guest Relation Manager
Great stay over NYE! Staff at the front desk spoke English so made checking in very easy. Lobby bar was a tad slow but probably because NYE special staffing so not a problem. Will stay every time in Kharkiv!
MattW
Stayed 1 night in Dec 2019
Response from Guest Relation Manager on Jan 8, 2020
Dear Matt,
On behalf of all our team I would like to thank you for your kind words. We are delighted to know you have enjoyed being our guest, and we do hope good memories will lead you again to Kharkiv Palace Hotel. Always welcome!
Kind regards,
Daria Svechkaryova
Guest Relation Manager
World class 4+ star hotel. All the amenities. Staff all spoke intelligible English, were approachable and both friendly and helpful. Close to the heart of Kharkiv and easily walkable. Very pleasant stay and I will be returning.
Verified traveller
Stayed 5 nights in Nov 2019
Response from Daria Svechkaryova Guest Relation Manager on Dec 5, 2019
Dear Guest,
We are greatful for your fantastic review about Kharkiv Palace Hotel! It is so nice to know you enjoyed all the facilities of the hotel and еvaluated the competence of our personnel.
Thank you so much for the choice of Kharkiv Palace Hotel during your trip to our city. We will be delighted to welcome you again and to provide the impressions of the same level and even higher.