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Reviews of Best Western Geneseo Inn

2.5 out of 5
Best Western Geneseo Inn
1375 S Oakwood Avenue, Geneseo, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 114 out of 258 reviews" "
Rating 8 - Good. 91 out of 258 reviews" "
Rating 6 - Okay. 40 out of 258 reviews" "
Rating 4 - Poor. 6 out of 258 reviews" "
Rating 2 - Terrible. 7 out of 258 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Blake

Good service.
Stayed 1 night in Feb 2024
Response from best western on Feb 13, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Becky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Bonnie, wurtsboro

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay, easy on/off. Clean
Stayed 1 night in Jan 2024

6/10 Okay

Wendy

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from best western on Dec 12, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from best western on Nov 29, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Stan

Travelled with family
Liked: Cleanliness, staff & service
Long walk from front desk to elevator
Stayed 1 night in Nov 2023

6/10 Okay

Kathy

Disliked: Amenities
Stayed 1 night in Nov 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
I really like the handicapped accessibility especially the shower.
Stayed 1 night in Nov 2023

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Lilia

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from best westren on Oct 30, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Bette

Liked: Cleanliness, staff & service, property conditions & facilities
Safe property what we would expect for my best western!
Stayed 1 night in Oct 2023
Response from best westren on Oct 20, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Robert

Liked: Property conditions & facilities
cleaning staff opened room doors without knocking while I was in the room.
Stayed 1 night in Oct 2023
Response from best westren on Oct 30, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable with a really nice pool. Lots of gas stations and food options close by. Super convenient to freeway.
Stayed 1 night in Oct 2023
Response from best westren on Oct 11, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

ann C.

Stayed 4 nights in Sep 2023
Response from best westren on Oct 30, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from best westren on Oct 2, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Ann

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, updated, quiet. Sweet Pea restaurant next door was great. Breakfast scrambled eggs at the motel breakfast were mediocre. Otherwise breakfast was just OK.
Stayed 2 nights in Sep 2023
Response from best westren on Oct 1, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Godfried, Chicago

Travelled with family
Disliked: Property conditions & facilities
This Property is slowly going downhill in the last 3 yrs of staying here. The room #130 smelled old and worn out and a cigarette cover up smell. The matress is broken not lumpy but broken.
Stayed 2 nights in Sep 2023
Response from best westren on Sep 27, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Nice hotel for a reasonable price.
Stayed 1 night in Sep 2023
Response from best westren on Sep 27, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all around
We actually missed our turn and pulled ioff the exit, booked on the spot. Pleasantly surprised with the hotel, solid rating all.around.
Stayed 1 night in Sep 2023
Response from best westren on Oct 30, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Meh
Bedding was stained. Shower didnt drain. Some of the staff was friendly while one was just rude and unfriendly. Slept fine but its gone downhill a bit. So for that reason id say overpriced and might look for alrernate lodging.
Stayed 3 nights in Sep 2023

6/10 Okay

ronnie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Hotel was ok. We paid through expedia and yet the guy behind the desk went ahead and charged our card a second time after we specifically told him not to. Him not speaking english well was a huge obstacle. Still waiting to see if they refunded out money. Breakfast was very lackluster and basic. Will not stay there again.
Stayed 1 night in Sep 2023

10/10 Excellent

Jaya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and the breakfast was great.
Stayed 1 night in Jul 2023
Response from best westren on Oct 30, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Kirsten

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The main hallway smelled like mildew and the room smelled like cigarette smoke. The linens were very worn and dingy. There was dried blood on a light switch and on the floor. The breakfast was minimal and not very good. Overall ok in a pinch but I dont recommend that anyone stay here.

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds. Room was clean, bathroom a little sketchy. Ceiling was blotchy with dark spots. The room itself was nice. Breakfast was the standard buffet, so nothing exceptional.
Stayed 1 night in Sep 2023

6/10 Okay

Meredith

Disliked: Staff & service
Location to highway is good
Stayed 1 night in Sep 2023

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom could use some sprucing up but staff and over all the hotel were great!
Stayed 4 nights in Aug 2023

8/10 Good

cale

Stayed 3 nights in Aug 2023

6/10 Okay

Stephen

Liked: Cleanliness, room comfort
Strong natural gas smell by laundry room. Staff was unconcerned. Door lock had problems. Didn’t always open. Manager arrived at 10,:was informed of the problem, said the door was fine without checking and departed. After I raised enough hell, they gave me another room. Whole ordeal took 2+ hours
Stayed 2 nights in Aug 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Cindy

Travelled with family
Liked: Staff & service, property conditions & facilities
Very clean great people there
Stayed 1 night in Jul 2023
Response from best westren on Jul 28, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Everything fine for a interstate motel.
Stayed 1 night in Jul 2023
Response from best westren on Jul 17, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Todd

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jul 2023
Response from best western on Jul 9, 2023
thank you

10/10 Excellent

Linda, COLUMBUS

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable beds, quiet and a nice breakfast.
Stayed 1 night in Jul 2023
Response from best westren on Jul 8, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

wayne, chicago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great option for overnight. Will stop here again.
Stayed 1 night in Jul 2023
Response from ron on Jul 5, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Melissa

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
At least 'pretend' to care.....TRY...
I booked a large suite for my daughter's wedding prep, proud to support a local business. They would not work with me to do a late check-out (even offering to pay for the extra time) based on the time of the wedding. Instead said I had to reserve for another night, or my daughter had to leave the hotel at noon in her dress for a 3:30 wedding. We could not check in early for a Saturday reservation, OR check-out late with a Friday reservation. (He actually said someone else "wanted" the room after us if we didn't reserve it for the second night. ?????) Over $500 to use a room from 12 to 3:30. When we opened the door the suite was sweltering. As a "large" suite there were two AC units. However, only one worked at check-in. We inquired, and were told the one that worked was the new one, to replace the one that wasn't working and it should cool the room adequately (temps of 96+). Clearly one does not leave a non-functional unit in the wall and create an opening for a new unit. Thank God my daughter inspected further and found a thermostat for the "non-functioning" unit behind curtains across the room. The front desk (family of owner?) did not know this about one of the most expensive rooms in the building?? I am clearly diaappointed in customer service on many levels. In the past I have arranged for stays for my beloved out-of-town visitors here. After my own personal experience here, I will not ask my loved ones to stay here, or spend my own money to support a stay here.
Stayed 2 nights in Jun 2023
Response from best westren on Jul 1, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was good the only thing I can say that could use some attention was the beds they were a little hard not much cushion on mattresses. If that got up graded I’m sure this would very well be a really good stay rating for someone else!
Stayed 1 night in Jun 2023
Response from best westren on Jul 1, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from best westren on Jun 21, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

William

Stayed 1 night in Jun 2023
Response from best westren on Jun 21, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Rosanna

Liked: Cleanliness, staff & service
There are few choices in the town but the room was clean and better than expected. Breakfast was sparse but the price was fair. There's a Subway and Culvers walking distance and a Walmart across the street.
Stayed 1 night in Jun 2023
Response from best westren on Jun 14, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from best westren on Jun 14, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walls are paper thin. Only negative comment.
Stayed 1 night in Jun 2023
Response from best westren on Jun 11, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from best westren on May 17, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 309-945-9345.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot tub.
Stayed 1 night in Apr 2023
Response from best westren on May 3, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Heather

Stayed 1 night in Mar 2023
Response from best westren on Apr 22, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Kristine

Travelled with partner
Disliked: Amenities
The breakfast has variety but is minimal. There is no where to sit at a table in the lobby to work on or play games, socialize. The area does have a few dining establishments and downtown is only 6 minutes away for more options.
Stayed 4 nights in Mar 2023
Response from best westren on Apr 2, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff
Stayed 1 night in Mar 2023
Response from best westren on Mar 20, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Kristine

Travelled with family
Disliked: Amenities, property conditions & facilities
Room 113, the sick never drained, the closet door was broken - off track and would not stay on. The swimming pool was closed several days. Room, sheets, and towels all neat and clean. Heater worked well. Room was quiet. Had to ask for new towels, no daily room service. Breakfast was weak: dry cereal, white bread, etc.
Stayed 2 nights in Mar 2023
Response from best westren on Mar 11, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Colleen

Stayed 1 night in Feb 2023
Response from best westren on Apr 2, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Will

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Quick stay
Quick friendly check in. Toilet in room did not work but we were given another room quickly. Clean an comfortable stay close to good restaurants.
Stayed 1 night in Jan 2023
Response from ron on Jan 16, 2023
thank you